Cox Communications Complaints and Reviews

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Cox Communications
Main address: 1400 Lake Hearn Drive 30319 Atlanta GA
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  • 405+14 mobile complaints
  • $160K claimed losses
  • $374 average
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I have lived in the same house for 12 years. Cox has always been the bane of my life in those years. Crappy service and continual outages. Always more rate increases. I'm getting ready to disconnect. Good luck Cox. Add comment

They offer you 300 hundred channels, but usually there's nothing to see on TV, Box fail many times a day, Channels gone, All channels repeating and repeating for months same programs. But bills soo high. I wish somebody step up to stop this abuse. Add comment

  • Aug 08
  • Internet
  • Slow Internet
  • 75

We don't have cable television. We have the Premium Internet Package and we've had it for a year. In March, our internet started dropping completely dead 3-4 times a day. We called a technician, who fiddled around and replaced some things in the cable box by the road. He claimed it was fixed. The next day it started dropping the internet again. Being tech savvy, we did some research and found out... Read more

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  • Aug 06
  • Media
  • Fraudulent Services
  • 21

If you have cox service, tired of the tiling, dropped calls and the dam lieing in Las Vegas and when they transfer you to someone in management, you may have well been transferred to a monkey. I talked to a tech and he said everyone in Las Vegas is tired of the lies from leadership from HR down and they are trying to vote a union in...Let the union deal with the manipulating leadership from then... Read more

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  • Aug 05
  • Television/ Radio
  • Bad Company Service
  • 1
  • 26

I have had service since 7/18/14, my sister had cox for over twenty years she canceled it and now has u verse/ att. my cable is still not buried. the installer said he staked it down so I could still mow. well he lied!!! over a week ago I cut it. called cox said they would repair it on 8/8/14.so I twisted it together so I could have cable and half assed internet. but you *** sent me a bill which... Read more

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  • Aug 04
  • Television/ Radio
  • Internet Service Charges
  • 26

I was quoted a price for internet never did I know that it was just for 3 months. I called to see what they could do to get that promo rate extended and after a couple dropped calls, a promise of a supervisor calling me back, and 4 years of being a cox customer, 4 hours of phone time (holding and talking, I got an apology 10x's and that was it. I am speechless at their lack of customer... Read more

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  • Aug 01
  • Television/ Radio
  • Falls Church, Virginia
  • Cable Service Hidden Charges
  • 2
  • 28

Billing. Do not signup for their automatic payment system. There is a hidden cost of 50.00 USD for each returned payment. I was unfortunate enough to have two fraud instances in the last year and had my Bank reissue my credit card that I was using to pay my bill. Unfortunately that resulted in the Cox payment not going through at the set date. They managed to reverse the charge on the first one... Read more

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  • Jul 30
  • Media
  • Service Contract
  • 29

In April I called in to order my service, the agent told me there will be no contract on my service. But I just found out the other day that I have 2 years contract with cox. This is ridiculous! The supervisor said it listed on my first bill that I have 2 years contract. But the agent should not tell me something different than the bill bc when I called in to order the service it is the contract... Read more

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  • Jul 28
  • Television/ Radio
  • Unnecessary Service Set Up
  • 46

Signed up 4-26-14. Guy comes out and takes all day to set up service when service was already set up with previous landlord. Why? He leaves, the stations we ordered were not working, the phone didn't work and neither did our internet. A week later, a guy comes by (high as a kite). Spent several hours setting things up. He added too many channels that we didn't know about and we received our... Read more

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I was new to the country then in AZ then when i was coming from that place I lose their contact and jast moved from there and when I was trying I was not knowing the 4 digit the acount was so I need help to solve that problem as soon as posible please who ever who needs to help me thank you all companies Add comment

 
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