Cox Communications Complaints and Reviews

1.9
  • Cox represeative was kind3 votes
  • Internet speed2 votes
  • Represenative was nice2 votes
  • Horrible customer experience12 votes
  • Customer service10 votes
  • Service support9 votes
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  • Apr 16
  • Television/ Radio
  • Macon, Georgia
  • Cable Box
  • 9
  • REVIEW RATING 4/5

I had to return 3 boxes in three days due to my cable would not work. Finally they sent a person out and they gave me another box and said it was done. One hour later it did not work. Called back and asked for a supervisor to come out and check it out. They sent Supervisor out and he said the first person did not do what he should have. Replace all the bad cable from the pole to my house. Simple... Read more

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  • Apr 15
  • Media
  • Cumberland, Rhode Island
  • Cable Service
  • 7
  • REVIEW RATING 4/5

Cox Has the worst customer Service. They outsource and under pay reps so they can barely speak English, never mind actually fix the problem. They are completely over priced. My apartment building is wired for Cox but when I compared 3 other services in my area Cox was by far the highest. Worst of all the cable constantly freezes and the OnDenand works terribly!!! How can they get away with... Read more

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  • Apr 14
  • Media
  • Centreville, Virginia
  • Modem Replacement
  • 8
  • REVIEW RATING 4/5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated price, but the customer service is TERRIBLE. More than 90% of the time, customer service agents are incompetent!!! I just switched out my old modem with a new HSI Cox modem that was advertised as being easy to replace by the do-it-yourself method. It didn't work. So I called... Read more

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  • Apr 10
  • Media
  • East Hemet, California
  • 15
  • REVIEW RATING 4/5

This is a Cox cable employee that does is pretty much every night with the water shortage we are having in San Jacinto California you can tell by the picture his address is above the garage door which is Behringer Avenue and the license plates of the Cox vehicle cannot talk to this gentleman's first name is Glenn you won't give me his last name he gets irate with the neighbors and does waters... Read more

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Trying to watch my show but keep ovet doing it sorry to make u guys mad Add comment

  • Apr 07
  • Internet
  • Virginia Beach, Virginia
  • Internet Service
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

I only had my cox bundle package for two weeks and on three different times my wi fi signal keeps going off line. Even after a tech was send out my internet has been crashing Read more

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  • Apr 06
  • Internet
  • Las Vegas, Nevada
  • Billing Department
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

p/c was in shop to get Windows 7 installed. Had Avast antivirus but called Cox to be put on Mc Afee rep at Cox said the two were conflicting and that was letting viruses thru....I was getting malware, Trojans, popups etc. Called Cox (no imagination prob 50X) Tech Support had me do all kinds of stuff, changing cords, checking modem, turning things off & on. Finally cox rep connected me with... Read more

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  • Apr 02
  • Media
  • Tulsa, Oklahoma
  • Communication Services
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

IVE BEEN WITH COX FOR 30 YEARS AND THEY TREAT THEIR LONG TIME CUSTOMERS WORSE THAN THEY TREAT THEIR NEW CUSTOMERS!! MY BILL HAS GONE UP 35.00 IN THE LAST FEW MONTHS AND THEY SAY THAT THEY'RE LOSING MONEY ON ME!! HOW IS THAT EVEN POSSIBLE WHEN MY BILL IS ALMOST 150.00?!??!!?!! IM POSTING THIS ALL OVER SOCIAL MEDIA ALSO!!!!!'n Read more

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  • Mar 28
  • Television/ Radio
  • San Diego, California
  • Cable Television
  • 54
  • REVIEW RATING 5/5

A COX communication employee came to my door and ask if i was so and so and i said no he must have the wrong place. he said well then i can give the offer to you instead. i said that i am with dish. he said that he could give me a better deal. i told him i was about to add internet to my dish. so he said that he could do better then dish. He told me that he cold give me all three internet, tv,... Read more

Was this review helpful? 2 1

Access to phone tools feature is always down. I have been trying all week to change my phone settings but the site is constantly unavailable. Can you please deliver what you promise! In a word, "horrible". Add comment

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