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Cox Communications

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Cox Communications, Inc. is a private company that was founded in 1962. Cox Communications is wholly owned by Cox Enterprises. The company is headquartered in Atlanta, Georgia.

Cox Communications specializes in telecommunication services, providing digital cable television, broadband Internet and VoIP. The slogan of the company is: "Your friend in the digital age".At the present time Cox Communications is one of the leading cable television providers in the United States having several millions of subscribers. The company has a widely known animated spokesman that is called Digital Max. Cox Communications main product is OnDemand that offers numerous programming options.

Please try to contact Cox Communications Customer Service directly prior to posting any complaints on this site.

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Cox Communications Complaints & Reviews

Cox Communications Reviews

Narbucks
Cox Communications - Irresponsible, Unreliable, and Under-concerned
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I've been a Cox customer since 2002. I moved into this apartment in 2010. Somewhere in early 2011 my internet service started disconnecting and being disrupted. I've called ...

#318731
May 15, 2012
22

Anonymou...
Cox Communications changed my contract and demanding more money for service
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I setup 2yr service w/Cox- 1st yr @ $29.99, 2nd @ $49.99. Now after 6mon they changed it to 1st 6mon @ $29.99, 2nd 6mon @ $49.99, and 1 year @ 79.99. After speaking with the...

#318634
May 15, 2012
29

Przybyla
My Experience with Cox Communications
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

This is going to be a little lengthy, but someone in charge needs to hear about my experience with your company. In order to get a clear picture I would like to give you a little b...

#318147
May 13, 2012
55

Zombiewolf
Cox Communications - Cox service sucks
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Iv been a cox customer for about 4 weeks now and its been nothing but crap nothing works right. they sent out one tech who told me all well to problems. then i get techs from a su...

#317281
May 08, 2012
42

JC_M
Cox Communications - The new scheme from Cox Communication to scam you
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

The new scheme from Cox Communication. to rip off customers: This is how it works, as the customer attempt to pays for his service fee the system saves the information fo...

#316333
May 03, 2012
84

KaiserSoze
Cox Communications - Cox Cummincation lies, and then laughs in your face.
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Moving out of state soon, my wife called Cox to have our internet turned off 10 days from now, in an effort to make moving day, and the few days prior easier. The rep says no probl...

#316045
May 02, 2012
67

Anonymous
Cox Communications - Cox telephone service...crashed 3 times in 2 weeks
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I BEGGED my husband not to leave AT&T and go to Cox (their cable service STINKS and they could care less what channels are wanted/needed in an area - they lied to me twice about a ...

#313213
Apr 19, 2012
93

Chesapeake
Cox Communications - Terms of $200 rebate not disclosed
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I moved my phone, TV and Internet to Cox. I printed out all online chats and e-mails and made notes about my phone conversations with Cox. I was promised a $200 rebate for signing ...

#311654
Apr 12, 2012
130

PhilHate...
Cox Communications trashed my credit record with a bogus claim
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

In 2007 I moved out of Pensacola on orders from the Navy. All my bills with COX were set up to be paid automatically from my account but just to make sure, when I turned in my equ...

#309392
Apr 02, 2012
174

Bonnieb
Cox Communications - Had to buy modem from Cox
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I have been a Cox customer since 2002. Cox has always supplied my modem at no cost to me. It seems my modem died and I had to have a technican come to the house. Upon confirmatio...

#307801
Mar 26, 2012
193

Gr8ragu
Cox Communications - Cox customer no service
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Cox makes you have a bundle when you don't require a bundle. I have no use for a landline phone but I have to pay them more than $10 a month for a landline phone in order to h...

#303467
Mar 09, 2012
275

Asterix
Cox Communications support SUCKS
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I can't wait to see the day where another cable tv and cable internet provider will come to Las Vegas. I called their support because of intermittent internet outage. The tech,...

#302481
Mar 05, 2012
276

Anonymous
Cox Communications - Cox 50 MBps? - Here's the truth
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I'm an Xbox gamer who is paying for Cox Cable's highest speed home Internet. So, how much of their vaunted 50 MBps speed am I actually getting? What is the real truth? I...

#300901
Feb 28, 2012
514

Anonymous
Cox Communications - I'm Cutting My Service When My Husband Dies
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

My husband thinks he can survive without T.V., but the day he kicks the bucket (providing he goes first) I am cutting any and all association with Cox. I'll use the computer a...

#293745
Feb 01, 2012
342

Anonymous
Cox Communications jerks u around
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Cox could care less about attracting new clients. I have been with them for 24 years and was about to convert my three business accounts to cox telephone (from verizon) but based ...

#293018
Jan 30, 2012
365

Anonymous
Cox Communications - BEWARE: CANCELLING COX SERVICE
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to ...

#291232
Jan 23, 2012
732

Malta
Cox Communications - Cox communication
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Billed for something i did not wantwent I want a new service they offer you a lot of good things but later everything is different, the price is higher ,Missing some ch...

#289014
Jan 14, 2012
336

BashirYa...
Cox Communications - Dumb employees OR thief employer?
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I have internet from COX. - The first issue is that they tried to charge me twice for a modem that I bought already. - The second issue is that I put my payment as au...

#288919
Jan 13, 2012
361

Anonymous
Cox Communications - Dumb employees OR thief employer?
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I have internet from COX.- The first issue is that they tried to charge me twice for a modem that I bought already.- The second issue is that I put my payment as ...

#288914
Jan 13, 2012
240

Anonymous
Cox Communications - Billed for something i did not want
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Cox worker came to my door stating he HAD to install box but at NO COST to me. drilled hole in wall and plugged it in to my outlet. next year i sold the 1968 trailer and moved.

#288127
Jan 11, 2012
280

Anonymous
Cox Communications
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Cox Communications added payment fees that were undisclosed to me, although they had my mailing address as well as email address. These fees stated that I had to pay for someone t...

#286799
Jan 06, 2012
353

Dummy3
Cox Communications is horrible when it comes to caring
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I recently lost everything I owned to a house fire and no renters insurance. They are making me pay for the equipment that was lost!!! I was told to submit a waiver form and 2 1/2 ...

#285218
Dec 30, 2011
373

Anonymous
Cox Communications - Cox Refuses to Give me a Statement
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Cox refuses to give me my billing statements. I have gone to the BBB, I have talked to supervisors, reps, and emailed. I have even gone to the Attorney General of Arizona. ...

#285169
Dec 30, 2011
399

Anonymous
Cox Communications - Failure To Deliver
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

On 12/14 I upgraded my service to digital, it was to be a Christmas present. I was told it was to be delivered on the 18th. On the 20th I called to remind Cox that I had not receiv...

#284842
Dec 29, 2011
274

Anonymous
Cox Communications - Horrible cox whole home DVR
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I just changed my cable boxes from dvr to whole home dvr from cox, and the system is not worth the money. My worst complaint is recording sports. When you open the guide and look...

#284268
Dec 27, 2011
859

Anonymous
Cox Communications - Rude, inconsiderate, lieing, nonqualified,unprofessional supervisors and customer service
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

They are charging me falsingly with install fees. Telling me that the conversation is NOT being recorded when it states that it is when u first call. There customer service staff ...

#283042
Dec 21, 2011
350

Winegeek26
Cox Communications is terrible!
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Cox Communication stated that the reason our tv's went out was because of the storm when really they let an employee come over to our house unannounced. We were not notified about ...

#280148
Dec 08, 2011
424

Susan1111
Cox Communications lie and trick you
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Two men solicit cox services at our home a few months ago, we now know that these guys were "outside sales reps" who don't directly work for cox. They offered us an internet/ca...

#279994
Dec 07, 2011
415

Swoosieque
Cox Communications HD Scam
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

We bought our 1st HD tv in May of '11, right before my husband was to have life-saving surgery. I thought the new 60" tv would provide an outlet for him during recuperation ...

#278755
Dec 02, 2011
552

SLEE30
Cox Communications - Cox is going out of business
5.0 1400 Lake Hearn Drive AtlantaGA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I've had cox for over 15 yrs, and I'm getting rid of them. When I had a service problem, the rep didn't know how to resolve my tiling in my picture. Fios came by and ...

#274354
Nov 11, 2011
608
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