Cox Communications Complaints and Reviews

1.9
  • Nothing bad experience4 votes
  • Cox represeative was kind3 votes
  • Internet speed2 votes
  • Customer service9 votes
  • Horrible customer experience9 votes
  • Service support8 votes
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  • Mar 28
  • Television/ Radio
  • San Diego, California
  • Cable Television
  • 5
  • REVIEW RATING 5/5

A COX communication employee came to my door and ask if i was so and so and i said no he must have the wrong place. he said well then i can give the offer to you instead. i said that i am with dish. he said that he could give me a better deal. i told him i was about to add internet to my dish. so he said that he could do better then dish. He told me that he cold give me all three internet, tv,... Read more

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Access to phone tools feature is always down. I have been trying all week to change my phone settings but the site is constantly unavailable. Can you please deliver what you promise! In a word, "horrible". Add comment

  • Mar 26
  • Television/ Radio
  • New Kent, Virginia
  • Cable Service
  • 12
  • REVIEW RATING 4/5

"Highway Robbery" is the phrase to best describe Cox Communications. This company should be ashamed of itself! They realize they have a monopoly on their line of business in my area and they charge their Customers huge sums of money. I currently pay $106 per month - and this is at a "special" discounted rate supposedly - so my actual monthly bill would be around $120. I do not have HBO,... Read more

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  • Mar 21
  • Media
  • Ardmore, Oklahoma
  • Billing Department
  • 37
  • REVIEW RATING 4/5

I left cox after 21 years due to bad service and extremely high bills. when I left I was told I did not owe anything and had credits to my account. a few weeks later they billed me for $167.25 after being told I owed nothing. I was paying with my Amex account so I asked Amex to put these charges into dispute. Cox refused to deal with the dispute as they shoild have done and tried to tack on... Read more

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Why they have to blast the volume on the commercials is beyond me. It is way past annoying!!! Add comment

  • Mar 19
  • Home Phone
  • Tulsa, Oklahoma
  • Phone Account
  • 16
  • REVIEW RATING 4/5

I am so incredibly angry! We have a business and we were very happy with Easytel until they were acquired by COX and then just out of the blue they cut our phone number off without warning without any heads up. I pay our bill ON TIME! Yet we get the WORST treatment!! I unfortunately have cox for home as well and stayed on hold for over an HOUR not once, not twice, THREE TIMES! This time now... Read more

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  • Mar 17
  • Media
  • Prescott Valley, Arizona
  • Cable Service
  • 18
  • REVIEW RATING 3/5

Cox cable sucks. Customer service is even worse. They lie about their monthly charges, it's like 30.00 more than what they say. Bills don't get sent to you, then they disconnect the service with a 20.00 charge plus a 5.00 late fee. (Billing specialist) are rude and sarcastic. They are worse than a credit card fee. I'll never go to them again and I CERTAINLY do t recommend this cable company to... Read more

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  • Mar 13
  • Media
  • Roland, Oklahoma
  • Termination Fee
  • 32
  • REVIEW RATING 4/5

I have been with Cox Communication for one year. I deeply regret this, but since their early termination charges are prohibitive, I'm locked in for one more year. My rates suddenly increased this month by a little over twenty dollars a month. I called them, thinking that since I was under contract, it must be an error. Contracts go two ways, right? Wrong, I was told that I just didn't read my... Read more

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  • Mar 12
  • Media
  • Bella Vista, Arkansas
  • Billing Department
  • 2
  • 2
  • 33
  • REVIEW RATING 3/5

My monthly bill suddenly went up by $8, so I called this company and the agent simply said that because it was on page 3 of my previous month's bill, I had to accept it. When I asked this person to explain a $3 surcharge that suddenly appeared on my bill, she could not tell me what that meant and suggested I called the sales department to get my charges reduced. all they offered was a cheaper... Read more

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  • Mar 12
  • Internet
  • Oklahoma City, Oklahoma
  • Internet Service Termination
  • 33
  • REVIEW RATING 4/5

On Feb.20, 2015 I phoned Cox Communications to make arrangements to have our cable vision and internet service terminated. I spoke with Cox representatives in customer service, billing and tech support and each representative from the respective department confirmed that our account was paid up until March 9 of this year so I requested that our service be stopped on March 8 as I did not want an... Read more

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