Cox Communications Complaints and Reviews

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  • Customers like
    • Cox represeative was kind3
    • Internet speed2
    • Represenative was nice2
  • Customers don't like
    • Horrible customer experience12
    • Customer service10
    • Service support9

  • 14 hours ago
  • Television/ Radio
  • Lafayette, Louisiana
  • 1
  • REVIEW RATING 3/5

i HATE..I CANT STAND IT WHEN I PAUSE A SHOW OR LIKE MANY MANY TIMES, TO WAIT FOR A FEW TO COME BACK to watch game where i left off.... BUT AFTER A CERTAIN TIME LIMIT IT WILL AUTO START BACK RUNNING...WELL HERE LAYS A HUGE PROBLEM, BECAUSE I DO WHAT MAKES COMMON SENSE IN GOIN ONTO GUIDE TO RECORD THE GAME. SOUNDS SIMPLE RIGHT????? *** TO THE NO!!! what does it do??? it starts record mode all while... Read more

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  • 2 days ago
  • Hosting
  • Las Vegas, Nevada
  • International Call
  • 1
  • 1
  • 5
  • REVIEW RATING 4/5

80 some dollars for a call to Colombia. I feel taken... And when I complained they told me all they could do was give me free long distance. Why didn't they give me long long distance from the beginning!. I've been with them for two years and I've been paying close to 200 dollars. I have Netflix and if Iget Hulu and Amazon prime I should be set up, right? Also, why do I need a phone? I have a... Read more

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  • May 20
  • Internet
  • Tulsa, Oklahoma
  • High Speed Internet
  • 12
  • REVIEW RATING 4/5

I signed up for high speed internet 9 years ago, was promised a life time rate of 45-ish dollars a month, in the past 3 years it jumped to 53$ called asked why, nothing. then jumped to 58$, called asked zilch, jumped to 63$ now 66$ I cannot get a straight answer, was offered a promotional deal for 3 months would knock me back down to 53$... basically I say ***, also I am pretty sure i have been... Read more

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  • May 19
  • Media
  • Virginia Beach, Virginia
  • Bundle Service
  • 19
  • REVIEW RATING 5/5

I have been with Cox for a while now and I have never been treated so poorly by anyone in this company. I had recently moved and had my home package transferred and also upgraded it. The technician did the install and ran the cable wire from one outlet, across the hallway and used slitters to the rooms upstairs. First off when I saw how he was running the wires I asked if there was another option... Read more

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I've had Cox communication since February 5th of 2015 and since then I've had nothing but issues with their contour services I've had literally 15 different techs at my house boxes multiple boxes replaced and I still to this day still having the same issue and they don't do nothing about it Add comment

  • May 16
  • Internet
  • Tulsa, Oklahoma
  • Internet Service
  • 2
  • 2
  • 24
  • REVIEW RATING 4/5

Let's just sum up Cox internet in a few words; Most atrocious, horrendous, and god-awful internet I've ever had. I think I should put in an actual review though, so let's begin. Before I had COX, I had AT&T as my internet service provider. I had no problems with it at all, until I decided to switch to COX, which was the worst idea ever, and I didn't even know it. After a while of using COX... Read more

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  • May 15
  • Media
  • Prairieville, Louisiana
  • Cable Service
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

I only got cox cable because they are the ONLY cable providers in my area. I was hesitant to get it and I didn't think it could possibly be this bad, but they are. First, the signed me up with a bundled and quoted me with tax what my bill would be and installation would be free. my first bill came in and was around $400 more than agreed. turns out they gave me the wrong box.... I called and... Read more

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Lazy programing. I don't want to watch the same show over and over for 8 hours. By the way cox Customers can look at the networks and see there are many more shows that cox chooses not to air. Btw I also live in San Diego many of these are from here. Add comment

Excessive 8hr blocks of the same show being played. Also too many commercials so many that's commercials are overlapped Add comment

The worst company in the world. Channel line up is horrible. I pay 50.00 for cable and they charge me 65.00 for Internet. They should be sued. They are making me pay a month in advance. So i told them that when i turn off the service i will not pay them for the last month. We need to do something its not fair that they are allowed to get awsy with this. Add comment

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