Cox CommunicationsComplaints and Reviews

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1.7 Based on 265 reviews
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  • Customers like
    • Internet speed 6
    • Past performance 4
    • Represenative was nice 4
  • Customers don't like
    • Customer service 20
    • Horrible customer experience 17
    • Current performance 13

After having Cox Cable service for 9 months, approximately, here is The list of reasons why we're not happy with their service: they have spent 9months giving us the run-around about the gift card reward they promised but have refused to keep their promise. Also, the wifi router needs rebooting too frequently; and the cable box needs rebooting. Try to call their customer service dept and they cut off your call....so you have to call again and... Read more

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Fri - power outage 7am - 2am (21hrs). Sat - power came back. Cox service down (no internet, TV nor phone)! Sat 8am - start calling Cox (called 7X before getting through and wait 29 min to speak to someone). Was told the earliest appt is Mon! Two days wait for service - unbelievable! Asked to escalate this problem and for a Manager to call me back to explain why I have to wait for 2 days to get Cox service back (no one call back). Explained I... Read more

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This company is the worst....someone stole my identity went to this company and opened up and account. They just want to have as many accounts as possible they do not verify no ones information. And when I tried to fix this up they gave me the hardest time...please do not make bussiness with this company ever..

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moved in 5/7/16 was given wrong cable boxes according to bundle I picked was told DVR is included, WRONG tried to charge me, disputed, credited my account and had to wait 2 hours for tech to get rid of. Then charged an additional $31 on July bill, talked to joanna, supervisor, billing, no idea why, adusted,after rep Rachel told me due to late payment, WRONG. Now trying to received my $100 prepaid Visa, impossible on web site and ur wonderful... Read more

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The new "all digital" nonsense is a pathetic bait and switch. Pushing me right into the arms of satellite tv and Internet.

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When I called Cox to set up service, I was clear that I only wanted basic cable and internet. They talked me into a bundled package with the understanding that I could downsize if I didn't want it all. Now that I do want to downsize my services to my original request on only basic cable and internet, they're telling me I'm in a 2-year contract, and they want a disconnection fee of several hundred dollars! This is a common complaint, I've... Read more

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COX SALES LIES. I was consolidating two office location phone lines. I no longer needed the physical line at remote location, but wanted to keep number. Cox told me it could not be ported. Had to pay monthly for virtual number. This was repeatedly told to me. I ported number with a competitor. They LIE. No relief offered after I proved their Lie

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We inquired to CoxHSI.Services@cox.com in March, with no reply after our followup request for information 3/28/2016. Repeated that last message today 7/15 and got - Delivery has failed to these recipients or groups: Cox eCare HSI (coxhsi.services@cox.com) The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly. The following organization rejected your message:... Read more

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They say one thing and do another. I had them come out and install phone systems and internet for my business, was a total disaster, phones were not right for a week. Then the bill. They told me for 3 months don't worry will get it corrected - well it never did. The charge this month is double and the cost per month is substantially higher than what agreed to and we have a written contract! Totally frustrated, spoke with so many different... Read more

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When I first signed up for Cox Cable, they had offered me a $200 Visa Card. I filled out the application for it in October. It is now July and I still have not received the card. When I call the rebate redemption number provided on the rebate redemption website, it is automated and gives you several choices. When I chose to speak to a representative, it automatically hangs up on me every time. I guess I will have to go through the Better... Read more

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