Cox Communications Complaints and Reviews

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  • Customers like
    • Cox represeative was kind3
    • Internet speed2
    • Represenative was nice2
  • Customers don't like
    • Horrible customer experience14
    • Customer service12
    • Service support10

We took off work twice to have tech not show up or call. Your call center employees are trained to take us in circles with their excuses. Add comment

Worst services I ever had should not be call communication, there's none with TV nor people or dvr boxes, I should be paid to have it, Have had problems over a year or so . Add comment

  • 1 day ago
  • Utility
  • Wrong Billing
  • 8

@CoxComm - This is by far THE WORST company I've ever dealt with!!! There are constant un-notified rate hikes. My bill is NEVER the same and usually it's on the high side. I finally got fed-up with them and canceled my service starting July 1st 2015. They took an hour of my time trying to keep me as a customer and I wouldn't budge. Finally was able to cancel (it's worst than trying to cancel a... Read more

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  • 1 day ago
  • Household Services
  • East Providence, Rhode Island
  • 17
  • REVIEW RATING 4/5

I called Cox today, first talked to Nick,and told,him I had several issues. I did not want to tell everyone. he took care of one. He set up an apponinment for me to have one TV in my house fixed. I told him my bill was more than I could handle. He Then referred me to the loyalty Dept. I,talked to Theresa, she said I was getting all that she could see. I then asked for her supervisor, his name... Read more

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  • Jul 24
  • Advertisements and Cons
  • Gainesville, Florida
  • Cox Communications Service Termination
  • 2
  • 2
  • 20
  • REVIEW RATING 4/5

The internet barely works and the speed never reach what you pay for. I have to constantly call COX to get my modem reset. On top of that they send emails with promotions that are uncleared and that will end up costing more. Recently, I was sent an email with a $5 upgrade to the next speed internet for existing costumers.. I went for it, too good to be true! the offer was based on the original... Read more

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This company has relied on the fact that there are minimum internet service provider. Why else would they care so little about loyal customers and bad reviews regarding satisfaction. They don't care because they know we are limited when choosing other providers otherwise I would have taken my business elsewhere since day one! Add comment

  • Jul 23
  • Media
  • Las Vegas, Nevada
  • Cox Communications Billing Department
  • 28
  • REVIEW RATING 4/5

OK, I gave it 2 stars because after 2 years I really did have fair service. But....... Don't believe ANY stories that say you can just threaten to switch and they will change your pricing! I was a loyal customer for two years then, BAM!! (as in a Batman comic), after the promo packages ended my bill went up by $40 to $220. Now, that became a deal breaker for me. I called and got routed from... Read more

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  • Jul 22
  • Media
  • Roanoke, Virginia
  • Cox Communications Move My Service
  • 1
  • 1
  • 10
  • REVIEW RATING 5/5

I had to get DirecTV because of the horrible COX customer service. I moved into a new apartment in the middle of the month. I went to activate service with COX, but they informed me that there was an outstanding bill due on the address. I told the customer service rep that I had literally moved in that week, but they said I would have to prove that the previous tenant, who owed them money, wasn't... Read more

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  • Jul 21
  • Television/ Radio
  • Phoenix, Arizona
  • Cox Communications Tv Packages
  • 6
  • REVIEW RATING 4/5

I go to turn onthe tv and find sum thin I've never watched there's nuthing ever on except the same boring 199 films I don't mind old flicks but *** on there's other stuff out there for us to watch like new stuff keep our minds thinking I'm sick of watching the same things over and over again makes me wanna curl up and die I'm bored with your television service I pAy to watch variety of new and... Read more

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  • Jul 21
  • Television/ Radio
  • Phoenix, Arizona
  • Cox Tv Equipment
  • 22
  • REVIEW RATING 4/5

I am a new COX customer in Gainesville, Florida. I object to paying a rental fee to COX for a digital cable tuner so I bought a used one on ebay. I took it to my local COX solutions shop today and was told by the COX representative that they refuse to let me use my own cable tuner, even though it is the same make and model as the unit COX is charging me $8.50 per month for. If not for having to... Read more

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