Cox Communications Complaints and Reviews

2.0
  • Cox represeative was kind3 votes
  • Represenative was nice2 votes
  • Internet speed2 votes
  • Horrible customer experience12 votes
  • Customer service10 votes
  • Service support9 votes
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After numerous calls to Cox about cable wires running from the middle of the ground to the side if my house, IN THE WALKWAY IN FRONT IF MY GATE. NO ONE SHOWED UP TO TAKE CARE IF THIS. It's ridiculous how many times I called. Add comment

  • 1 day ago
  • Utility
  • San Diego, California
  • Billing Via Internet And Sound Via Cable
  • 1

DO NOT USE COX - go to ATT Uverse, Netflicks, anyone but Cox. I've lived in San Diego for 10 years and have always had problems with billing and bad connections in every apartment/area I've lived in. Just got off the phone with them because I have not been able to see or pay my bill online since October and always have to call. Also, the sound goes in and out of my cable consistently and I miss... Read more

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  • 1 day ago
  • Media
  • Andover, Kansas
  • Phone Service Billing
  • 12
  • REVIEW RATING 4/5

My 89 year old grandma has service through Cox. She is almost blind, almost deaf and has severe arthritis. She uses her phone to keep in contact with family and for emergency services when needed. Due to her physical limitations we have had to have 411 and International long distance blocked as she was making unintended calls. Each time this first occurred we paid the full bill and then asked... Read more

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  • May 01
  • Media
  • Olathe, Kansas
  • 1
  • 1
  • 7
  • REVIEW RATING 3/5

Went in to cox and bought their internet/TV package. I opted to take the equipment home and install myself instead of paying the $40 for a technician. After setting not all up nothing worked at all. I spent 3 hours on the phone with customer support until they concluded nothing could be done and I would be forced to have a technician come out. The catch is they want to charge me $60 for the tech... Read more

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  • May 01
  • Entertainment
  • Rocky River, Ohio
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

They consistently have networks that aren't available and they say others in the area have reported the same problem. "They're working on the issue." Recently my price jumped by $30 per month. The billing statement said it was because they have added the DIY network to my viewing options and I can now get the Cooking channel in hi def. Neither enriches my life. In order to get my bundled bill... Read more

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  • Apr 30
  • Television/ Radio
  • Palos Verdes Peninsula, California
  • Cable Box
  • 3
  • REVIEW RATING 3/5

4/30/2015 - Cox is going digital in California, yet they are not prepared with mini boxes for there Advance TV customers. I spoke with several representatives and was disconnected twice. One rep stated I could get a mini box, then another stated oops they are not available, then another stated oh that offer was for the East Coast, when the boxes become available the one box free for up to a... Read more

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  • Apr 28
  • Television/ Radio
  • Phoenix, Arizona
  • Show Broadcasting
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

Driving me crazy! Every show is cut off at the very end and I miss the last minute or two of the program. A technician came out and what he told me is that when the memory gets above 80%, it will start cutting off. Hmmm, doesn't say that anywhere on the site. So, I deleted everything to 10%. Still happening. WTH???? I tried to extend the recording by 1 minute sometimes 2 but what happens is that... Read more

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  • Apr 28
  • Media
  • Las Vegas, Nevada
  • Cable Service
  • 1
  • 1
  • 9
  • REVIEW RATING 3/5

DO NOT EVER GET COX SERVICE !!!!!!!!!! I have had my service for a week and I've had nothing but issues the tech had already had to come out twice and I was told I would have to pay 60 for the service call. After the first tech our cable stops working worst rep I've ever spoken to. Talking over me. Saying they don't have mangers telling me there's nothing they can do and yet again....another... Read more

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  • Apr 22
  • Internet
  • New Orleans, Louisiana
  • Internet Service
  • 3
  • 3
  • 22
  • REVIEW RATING 4/5

I have had Cox for at least 8 months n have to have someone come out for the same thing every month almost. Each person say they called to have someone else come out to fix the connection between my house and the pole but no one ever come out. Mine you. I pay over $100.00 per month yet get shabby internet service. At this point i feel very disrespected by Cox. I get cable bit no internet and they... Read more

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  • Apr 16
  • Television/ Radio
  • Macon, Georgia
  • Cable Box
  • 29
  • REVIEW RATING 4/5

I had to return 3 boxes in three days due to my cable would not work. Finally they sent a person out and they gave me another box and said it was done. One hour later it did not work. Called back and asked for a supervisor to come out and check it out. They sent Supervisor out and he said the first person did not do what he should have. Replace all the bad cable from the pole to my house. Simple... Read more

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