Cox CommunicationsComplaints and Reviews

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  • Customers like
    • Internet speed 5
    • Cox represeative was kind 4
    • Represenative was nice 3
  • Customers don't like
    • Horrible customer experience 17
    • Customer service 17
    • Service support 11

Got the mini boxes today. Neither works. Two calls to technical support, they appear to be reading from a script (has a tree fallen in your area?), absolutely useless. One tech said there are problems in your area, the next tech says there are not problems in our area. We get some channels but a huge number of the channels we are paying for we do not get. It's round and round with customer... Read more

Was this review helpful? 0 1

Well, it's been several days and no reply. I'm paying for your service and am getting shrugged off. This is ridiculous. The 100 gb I'm supposed to be getting is roughly 16gb, and every single day I have to restart my modem and router just to connect at all. And sometimes that doesn't even Fox the issue. I'm going to expect a prorated bill since my last email, as well as the problem resolved. You... Read more

Was this review helpful? 0 1

For almost a year now I have dealt with Cox with the problem of picture freeze or box restarting by itself. They have come out over a dozen times. Each time it was a different story. This last time I demanded a manager. One came with them. All they did was replace my boxes (1 in the living room, 1 in the bedroom). They are coming off a 3 way splitter from the wall. I'm still having the issue,... Read more

Was this review helpful? 0 1

Do we have a time frame for fixing the problem with channel 8 in las vegas as super bowl is coming on and unless the problem is fixed I will be switching cable companies - if other cable companies have come to agreements than so should cox -we are not receiving any discounts for the loss of the channel and I am wondering why - surely your company does not want everyone to switch cable companies -... Read more

Was this review helpful? 0 1

I have battled with my spouse to stay with Cox for Awhile now but this dropping of channel 8 has brought us together. I encourage everyone who has Cox to drop it now! They are greedy and don't provide the service that Las Vegans deserve. And they do this right before the Super Bowl!?!?! DROP COX NOW DROP COX NOW DROP COX NOW DROP COX NOW Been a customer for over 20 years and we are ready for a... Read more

Was this review helpful? 0 1

Very upset about you dropping KNWA and KFTA! I have been a customer for 40 years and am thinking about changing to Dish! Pleaseresolve your differences!!!! Add comment

Unbelievable! Me TV and many other stations!!!!! They say it's to expensive I'm paying $260.00 per month and I can't watch tv!!!!!!!!!!!! They must be making a fortune at corporate. I can't believe this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Cox got rid of my mothers favorite channel also. What is wrong with them at cox?! I have telephone cable all premium... Read more

Was this review helpful? 0 2

What the...., You cannot even satisfy your customers for one day. I told KLAS they should be ashamed. You guys are playing games at our expense. Karma is a ......!! Get over yourselves and be customer service aware. Otherwise get out of the business!! I am changing cable companies. This whole think is apauling on your part. Grown TFU!!!!!!!!!!! Super Bowl is important especially to those... Read more

Was this review helpful? 0 2

I'm really upset that cox can't pay for channel 8 - CBS. My yearly bill alone should pay for channel 8..I really would enjoy throwing a superbowl party, but now i cant unless i change providers. I hope you lose alot of customers. Read more

Was this review helpful? 0 2

Cox *** sucks, ever since i got those *** digital boxes i cant even watch TV. It tells me i need to subscribe to channels that are above 12 wtf kind of *** is this. And on top of it ive been trying to call them for hours and the line is always beeping. Horrible customer service. Add comment

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