Cox Communications Complaints and Reviews

Submit ›
  • Customers like
    • Internet speed3
    • Cox represeative was kind3
    • Represenative was nice2
  • Customers don't like
    • Horrible customer experience14
    • Customer service14
    • Service support10

  • 2 days ago
  • Media
  • 17
  • REVIEW RATING 3/5

Cox Communications is the Worst company my family have dealt with in Marion County. We have been with this so called cable company for over 30 years and all we've have gotten is a hard time. Every time we turn around there are price increases, I have to call every month because there's always something wrong with the bill and to make matters worst the idiots shut off the Internet without any... Read more

Was this review helpful? 0 1

  • Sep 01
  • Media
  • Wallingford, Connecticut
  • 6
  • REVIEW RATING 4/5

Had a problem with my cable / wifi And spoke to a worker over the phone that 98% of the call his headset wasn't working properly and we couldn't hear him at all really , he changed a switch of a button on the box and was told that I would not be charged anything cause they did not have to go in the box , came to find out the next day I was charged $60 and I called and spoke to the head one in... Read more

Was this review helpful? 0 0

  • Sep 01
  • Media
  • Fayetteville, Arkansas
  • Cox Internet And Tv
  • 7
  • REVIEW RATING 4/5

26 year loyal customer with Cox, I have paid them over $4500 a year for many of those years, and very seldom, if ever called with a problem or service need. I shopped the service recently and was told the only way to get a better price was to sign up for a long term contract. 26 years wasn't long term? Then when their competitor beat Cox's price by about 70% and gave me 18 mbs instead of cox's... Read more

Was this review helpful? 0 0

  • Aug 31
  • Media
  • Omaha, Nebraska
  • Internet
  • 4
  • REVIEW RATING 4/5

I did not had a service almost 2 and half hours today. when I called cox my call did not go through. Recording says call back. I called maybe more than 50 times. unfortunately did not work. I stopped all my work and try to call Cox. One and half hour later got connected and they told me they can recognized my phone number. I have to did my files to find my account number and lady told me we have... Read more

Was this review helpful? 0 0

  • Aug 28
  • Media
  • Council Bluffs, Iowa
  • Cable And Internet Equipment
  • 16
  • REVIEW RATING 4/5

We had called for a service rep to come to the house. We were told one would be here on Thursday, Aug 29, between 8-10 am. I waited by the front as I am deaf, cannot hear anyone knock. At 10 am, I got online, not easy to find the response box on Chat Line, but finally did. I wrote the service rep was not here, I had an appt at 11:00am. Was told by second person, Bridgette W, one would be... Read more

Was this review helpful? 0 0

  • Aug 26
  • Media
  • Tustin, California
  • Terrible Cable Service
  • 16
  • REVIEW RATING 4/5

On June 2015 I called cox customer service regarding my account. I spoke with several customer service James, Cassandra and Fernando. I was on the phone for 3 hours and finally got escalated to a supervisor. Luke, supervisor, had gave me an explanation in regards to our bill. He mentioned we had 200 channels which I discovered it wasn't working (off air) but being charged. He mentioned that he... Read more

Was this review helpful? 0 0

  • Aug 26
  • Media
  • Mission Viejo, California
  • 7
  • REVIEW RATING 4/5

Today I am waiting for someone to come to my door it is already time for me to go out to the doctors I am pissed off because the COX guy never called to show up I talked to a friend at the us stop nearby where I am in Orange County he said he saw the guy at the Subway after work. Hey why not a refund? What in the world this explains: and then I have too many boxes they left there so that I can... Read more

Was this review helpful? 0 0

  • Aug 21
  • Media
  • Las Vegas, Nevada
  • Cox Communication Service
  • 25
  • REVIEW RATING 5/5

Once again, another outage in Las Vegas!! Call into Las Vegas and speak with someone in New York. Was informed on Friday that the soonest they could get a tech out would be Sunday afternoon. An hour later I called back and spoke to a supervisor who informed me that it is a major outage, should be fixed by 3:40. Oh, the exact same thing happened on either Aug 3 or 4. The EXACT SAME SCENARIO,... Read more

Was this review helpful? 0 0

  • Aug 21
  • Internet
  • Pawtucket, Rhode Island
  • Cox Bronze Bundle
  • 31
  • REVIEW RATING 4/5

I had a cox bundle deal with a 2 year contract. I paid my bill every month for 2 years, on the 25th month my bill more than doubles, contract is over. I call to see what they can offer me, they offer to double my internet speed, but bill remains the same. I don't want faster internet, I want my bill reduced to what it was, I explain, they say no, the bundle deals are only for new customers, I now... Read more

Was this review helpful? 0 0

  • Aug 20
  • Advertisements and Cons
  • Irvine, California
  • Cox Bundle
  • 14
  • REVIEW RATING 4/5

Moved about 1/2 mile down the street. Had been Cox customers since 2008. Thought and expected it would be a simple process to transfer our account from one address to another, or at the least a routine matter to close our old account and open a new one at our new address. Oh what fools we were. Cox: - charged an "early termination fee" of $210 to close the old account - charged a $100 deposit... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Cox Communications. However, many companies do monitor reviews on our site.

 
×
You are reading about Cox Communications.
Filing a new complaint about
×