Cox Communications Complaints and Reviews

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  • Customers like
    • Cox represeative was kind3
    • Internet speed2
    • Represenative was nice2
  • Customers don't like
    • Horrible customer experience13
    • Customer service12
    • Current performance9

  • 2 hours ago
  • Television/ Radio
  • Portsmouth, Virginia
  • Cable Service
  • 2

I have Cox cable (not digital) for my elderly father, they've removed yet another channel (ION) while we had him out of town. We looked into an antennae but there are only a few channels received. He is used to how the remote and how the channels work. And change and he's lost. How sad and there is no way we can afford to add converters to his tv or upgrade them to digital. Even if we could, the... Read more

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*** service, *** connection, speed *** prices. Nuff said. Add comment

  • 1 day ago
  • Media
  • Scottsdale, Arizona
  • 7
  • REVIEW RATING 4/5

Cox wanted to exchange cable modems for no reason I could discern nor did they tell me why. Switched to dual band net gear that was WI fi capable. Didn't need that, but didn't worry about it. Couple of months later I got a smart phone. I wanted to to then use the WI fi on the modem. I've since spent literally hours on the phone with techs to get the modem to stay on the WI fi. It keeps dropping... Read more

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They are liars. I was told i would have my bill lowered. How do they get away with ripping off there customers? With this said, and other customers that get the same treatment, i hope they get their *** together Add comment

  • Jun 26
  • Internet
  • Internet Service
  • 14
  • REVIEW RATING 3/5

Stuck with COX as they are the only internet provider in my area, they continue to send junk mail trying to get me to buy a package (phone and TV). They finally called: I explained that I initially had a package with them (when I moved here) and due to misrepresentations by them I was not interested . She was pushy and used scare tactics in an attempt to get me to buy phone service with... Read more

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  • Jun 24
  • Internet
  • Phoenix, Arizona
  • Internet Service
  • 17
  • REVIEW RATING 4/5

I have been with cox communications for over 20 years. In the beginning the service was okay. By no means would i say the service is great. The internet goes in and out ALL the time and the cable freezes constantly. Recently, I called them to set up a payment arrangement and was told it was taken care of. This morning I woke up to find my internet turned off. I have NEVER had any of my services... Read more

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  • Jun 24
  • Internet
  • Henderson, Nevada
  • Internet Service
  • 15
  • REVIEW RATING 4/5

Cable Internet service goes down almost every day, sometimes for hours at a time. I have the knowledge and experience necessary to verify that my hardware is working properly. Complaining does no good at all. Every time, the "E-Care Specialist" picks a reply from a short list regardless of the nature of the complaint or reported symptoms. Usually scheduling a "technical visit" is recommended.... Read more

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  • Jun 24
  • Media
  • Lafayette, Louisiana
  • Cable Service
  • 12
  • REVIEW RATING 4/5

I have been trying to have this issue fixed for the past two months and no one can fix it. The cable and Internet run like a third world country. No phone for days at a time. I have called several times and no one can help me. They had a supervisor come out and it happened to be working. Stated he would mention it at next business meeting in Lafayette, LA. Never heard from him again. They never... Read more

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  • Jun 24
  • Internet
  • Mesa, Arizona
  • Internet Service
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

HOOKED UP COX IN MARCH HAVE HAD PROBLEMS EVERY MONTH 2-3 TIMES A MONTH HAD 5 SERVICES TECHS OUT AND THE SAME PROBLEM EXIST.CALLED TONIGHT 6.23.15 FOR INTERNET PROBLEMS HAD THE WORST CUSTOMER SERVICES I HAVE EVER HAD IN MY LIFE.THE TECH LADY PUT MY INFORMATION IN WRONG AND WHEN I WOULD GIVE HER THE PIN CODE ALL SHE WOULD SAY IS NOPE NOT EVEN CLOSE AND TOLD ME I WAS TRYING TO BE FRAUDULENT AND GAVE... Read more

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Was provided the wrong quote and false information. I was given terrible customer service and was hung up on multiple times. Was told to wait for a technician to show and to stay home between 8-5, and the technician never showed up. Add comment

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