Cox Communications Complaints and Reviews

2.0
  • Nothing bad experience2 votes
  • Internet speed1 votes
  • Past performance1 votes
  • Horrible customer experience7 votes
  • Customer Service6 votes
  • Current performance6 votes
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  • Feb 27
  • Media
  • Henderson, Nevada
  • Cable Service
  • 18
  • REVIEW RATING 4/5

20 years a loyal customer who's is not getting the service I pay for,the same problems that are not being corrected. Paying $ 330 plus for my service to find out I going up $35 in 2 was but your going to give me a $25 credit for 1 yr so my bill will go up $10. More a month. But yet my cable services are not working correctly. I lost the survivor I recorded the 1st showing because it froze just... Read more

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$183 a month. No home phone but I have to keep it for "the bundle". Low speed Internet, no premium channels. Have a dvr & a couple of tiers. When calling to cancel service, told the office is closed. Add comment

  • Feb 26
  • Media
  • Herndon, Virginia
  • Billing Department
  • 15
  • REVIEW RATING 4/5

I was told by cox that I had to make a payment by the 3rd of the month. I dropped my payment into their box on the 2nd of the month. My cable was turned off on the 3rd and I was told it was because they didn't have my payment. I went to them any told them I dropped it in their box the day before so they reconnected my cable for 5 days for the check to clear. They explained to me it takes 3 to... Read more

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  • Feb 25
  • Television/ Radio
  • Alexandria, Virginia
  • Cable Connection
  • 11
  • REVIEW RATING 3/5

I wouldn't recommend Cox to anyone. The quality of their tech support is lousy (both phone-based and field). I had to call my county government to get them to take action when they left a pole-to-pole hardline laying in my yard for months - and after numerous calls to tech support too. The latest issue is a tone where audio should be on channel 93 (AMC) and a few others. I connect my cable... Read more

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  • Feb 23
  • Internet
  • San Diego, California
  • Internet Speed
  • 12
  • REVIEW RATING 4/5

$300.00 per month for a business internet speed of 3Mbps down and 3Mbps speed. It is a business fiber internet. They promised a steady speed who will be better then my AT&T DSL. Yes the upload is slightly better but the download is about the same. They changed the download speed to 7Mbps to help. As it is not satisfactory I asked to cancel or to move me to their business Coax internet who... Read more

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  • Feb 21
  • Television/ Radio
  • Phoenix, Arizona
  • Tv Cable
  • 22
  • REVIEW RATING 4/5

I wish I could give this company a negative score. I ordered tv and cable, both of which are HORRIBLE. I only signed up with them because I was making a last minute decision. I wish I had waited because it's completely money down the drain. For the cable: The packages are ridiculous. I ordered the economy because I didn't need more than 150 channels. It was my fault for not looking at the... Read more

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  • Feb 17
  • Internet
  • Oklahoma City, Oklahoma
  • Internet
  • 18
  • REVIEW RATING 4/5

They simply make me jump thru hoops just to pay my bill. I allowed them to sign me up for paperless billing, but instead of getting a email with my bill attached as a PDF or even simple text, I'm sent a link where I can logon to their system... except that I can't log on because my online account is "locked out"... the unknown person on the other end of the "Live Chat" feature refused to... Read more

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  • Feb 17
  • Internet
  • Fort Smith, Arkansas
  • Internet Service
  • 9
  • REVIEW RATING 4/5

i was promise a rate for internet over and over and this manager william #2199 out of wichita, kansas,told me sorry about my luck.total worthless employee of cox communications.if they would would get rid of employees like this and they their money they pay him maybe their rates could come down.william seen all the notes and told me sorry about the promises but they can not keep them and he could... Read more

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  • Feb 14
  • Home Phone
  • Wichita, Kansas
  • Number Portability
  • 21
  • REVIEW RATING 3/5

We signed for Cox tv, internet and home phone bundle. While signing the contract, we gave our phone number to be ported. It was written in the contract. They told us that it will take up to 5 business day to port. So, we schedule installation after 5 days. When service were installed, we had another local number. We called technical support. They said call us next day. We called again next day.... Read more

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  • Feb 14
  • Television/ Radio
  • Prescott, Arizona
  • Commercial
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

This is about Cox Commercials...thgey are soooo bad...I turn the channel EVERYTIME one comes on. So many others have complained also! I am so desperate to voice mine and others distaste for these commercials that I could find no other site to post it except to interrupt this customer consumer complaint review site. Thanks for listening. Need 100 words so will just repeat: This is about Cox... Read more

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