1.9
  • Nothing bad experience1 votes
  • Internet speed1 votes
  • Past performance1 votes
  • Horrible customer experience4 votes
  • Customer Service3 votes
  • Current performance3 votes
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  • Jan 17
  • Television/ Radio
  • Recorded Show
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

I've had Contour for almost two years. I had some slight problems with it not playing a recorded show, but after calling Cox, they would reset the boxes remotely and everything would work....until the next time. But in November 2014, something changed and I have had nothing but problems. I have had so many Cox technicians in my home and each one says something different and usually blames the... Read more

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  • Jan 10
  • Media
  • Broken Arrow, Oklahoma
  • Channels
  • 32
  • REVIEW RATING 3/5

i had similar experiences with COX. There is not a more sleazy dishonest scam artist than COX. They will arbitrarily change billing, they will dump digital channels thereby completely changing the deal they made with you. If you contract with Cox be aware that they will in short order renege on the deal and just begin frequently changing it. It is disgusting. Customer service is stunningly... Read more

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  • Jan 08
  • Internet
  • Tucson, Arizona
  • Technician
  • 23
  • REVIEW RATING 4/5

Cox and their associate Global Data Services. The Global Data person did not give a name he did not appear to be clean and was smelly. He said he would not open the box as it was not one of theirs and I should have bought one from them. I lifted the lid and he proceeded to rip the plastic off. (thereby making it unreturnable) Having bought a Motorola combination modem & router the old... Read more

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  • Jan 08
  • Computers
  • San Diego, California
  • Internet Service
  • 23
  • REVIEW RATING 3/5

4 service visits later, after the ?? Many calls following the instructions of the gate keeping automated voice I've named Lola, the last service tech made things worse. Now I can't get Internet in my bedroom @all & it takes forever or drops off mamby pamby. 1 tv freezes every 5min you never know what is going on, other tvs reception s have there own quirks. So freaking maddening. I do not... Read more

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  • Jan 05
  • Internet
  • Meriden, Connecticut
  • Internet Connection
  • 27
  • REVIEW RATING 4/5

I have wasted an hour already trying to get a hold of COX with NO LUCK. My internet keeps cutting in and out and lost the chat FOUR times already. This service isn't even commercially acceptable. It is disgraceful what they gaff you for monthly for such crappy service. Unfortunately they monopolize this area so I am stuck with them. I work from home occasionally and I cannot have this. It is... Read more

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Have been charged with service never received. "Kevin" in the tech department refused to help in any way. Worst customer service ever!! Add comment

  • Jan 03
  • Media
  • Laguna Niguel, California
  • Deposit
  • 1
  • 1
  • 51
  • REVIEW RATING 4/5

Having previously reviewed Cox's HORRIBLE attitude toward customers (think blood from a rock), I have to review again based on my latest experience. Our latest bill came with ANOTHER $50 "deposit" that was added to the bill after our first $50 refundable deposit was refunded. After 45 minutes on the phone with various Cox employees, I was told that (1) billing hadn't noticed that the second... Read more

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  • Jan 03
  • Media
  • Newark, New Jersey
  • Bundle Service
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

I have no choice in my area - Cox is the only agency. I refuse to have cable with them as the problems and cost don't balance. I do have Internet/wifi and they have issues keeping it up and running. They have poor customer service and worse repair service. I'd like to move just to get away from them. Read more

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