Cox CommunicationsComplaints and Reviews

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1.7 Based on 242 reviews
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  • Customers like
    • Internet speed 6
    • Cox represeative was kind 4
    • Past performance 4
  • Customers don't like
    • Customer service 19
    • Horrible customer experience 17
    • Current performance 13

Why do they MLB, I signed up to watch the Colorado Rockies and most of the games are blacked out or show up in poor quality. Add comment

On May 16, 2016 I had services installed. Internet, cable and Home security. I did not want this security system. I was told the cameras were free, but no one gave me details as to what I was getting. On May 18th, I called and told cox I wanted to downgrade to internet and cable. I was told If I did that I would have to pay $585.00 and my bill would go up $67.00. The terms and conditions state "I have 30 days to cancel. This is bad service... Read more

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We responded to the $300 gift card offer. The service department showed up promptly - THE GIFT CARD STILL HASN'T ARRIVED. 7 MONTHS AND THREE PHONE CALLS LATER. The sweet people who took the initial inquiry seemed to want to expedite my rebate - wrong. Subsequent calls landed me in an endless QUE with no one even picking u[ the line - dang caller ID. $300 is not worth a legal fight so I won't bother unless someone initiates a Class Action -... Read more

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I needed to have a new cable dug. After completion, the tech came to my door to ask if my services were working properly. He sat down next to me while checking the Internet Service on my Lap-Top. He then asked if I have other TV's throughout the house. When I grabbed the remote off my Master Bedroom's night stand, I then turned and he was standing there trapping me in the room. He started asking inappropriate questions and expressing his... Read more

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Kacey O. was the chat agent. I was given (by Cox tech support via phone) FREE HBO until they could resolve my television issues. Today the tv issues were resolved and, as I promised the agent, I contacted Cox (via chat) to STOP the free HBO and to confirm that I wasn't charged for the FREE HBO. The chat agent, Kacey O. said that they could rectify my issue....disconnected HBO for us and then I asked them to confirm there was NO CHARGE for... Read more

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They are telling me now I need to have a digital box for every television in my house. Of course they are happy to rent them to me. At $2.99 a month for five televisions, that's another $15 per month. I am really thinking about switching to another provider. They are always sending me junk in the mail trying to get me to upgrade, or subscribe to their phone service. I started out with basic TV and internet for $49 per month. Now I have upgraded... Read more

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I have a minibox that will not activate at all. I have a second one that did activate. I replace the one that worked and set it up the same as i did the one. It did not activate. This unit needs to go back as broken. Read more

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I contacted Cox to add internet service and set up an appointment for the following Saturday morning. I was later told that my credit didn't go through. I explained that could be to a fraud alert on my credit. I was told the quickest way to clear that up was to go to a Cox store. I explained that it would be an inconvenience as there wasn't one near me. Rep informed that it was too late in the day for it to be done on the phone and that going to... Read more

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I went into Cox this week to order my obligatory "mini boxes". I don't even have digital TVs but am required to rent this in order to see my regular TV. I was intrigued by the Contour system and made an appointment for installation (at a $50 charge) for Sat. May 14th. And I was given a card Well, needless to say, I waited through my 2 hour window and then finally called Cox. IT WAS NEVER SCHEDULED!!! But, of course they did have a record... Read more

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I have not had dial tone and Cox has continued to charge me for my phone... when I called they said I had a couple of cancellations on my account.. I have never cancelled an appt with them.. Not only bad service but they also lie.. I have been a customer with them for 15 years.. this is how they treat their old customers.. shame on them.. I am disconnecting their service I use to be happy with their service ...Not happy with them anymore... Read more

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