Cox CommunicationsComplaints and Reviews

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1.7 Based on 281 reviews
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  • Customers like
    • Internet speed 6
    • Past performance 4
    • Represenative was nice 4
  • Customers don't like
    • Customer service 21
    • Horrible customer experience 17
    • Current performance 13

I called Cox to have service activated back on 8/18/16 and was told by the customer service rep that all we had to do was bring in the equipment we intended to use so they could scan it in and then we would have service upon plugging in our equipment. Surprise, Surprise..no service. So, I call the customer service line and am told that a technician will need to come out to put a line it since there was no line by our place. What? I live in a... Read more

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I order services with cox and i was told i would get $200 gift card. Well I have gotten 3 gift cards none of them work. I called the card provider and they said that they see where the card has been declined but nothing is wrong with the card. Customer services has done nothing to assist. I will be disconnecting services with Cox from my home, my rentals homes and my business. I care nothing about the contract that they said i have for 2 yeas... Read more

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In three months we have not had uninterrupted service for more than one day. Contour flat out sucks. It won't be long till century Link gets a call. This service is flat out unexceptable.

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The worst cable provider on the planet!!!!!!!!!!!!!!!!!!! Their equipment is unreliable. Their techs, for the most part, are incompetent. Their telephone wait-times are intolerable. I have 8 cable boxes and internet service from them, and downtime is totally unacceptable. They seem incapable of making things work properly. This week alone, I have had 5 problems, including the failure of a splitter to function properly, and a brand new high speed... Read more

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Cox Homelife tells you that you have to buy their light bulbs, because third party light bulbs will not work with the system. This is partially true. If you by a third party light bulb that does not use Zigbee, sure I can see that. But when I ask them if I could buy the light bulbs from Sengled, they said the same thing. The tech even told me that he had the same system. Little did he know, that I had already purchased 2 light bulbs directly... Read more

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In long: I recently got Cox bundle that included tv, internet and homelife security. I initially called to get a bundle service that included tv, internet and a home phone but representative I spoke to sold me on homelife security instead of a home phone, saying it was going to be the same price and the same deal. It was supposed to be $90 but ended being $120 after all fees. He advertised that the services were under 2 year contract but that I... Read more

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I can't get a straight answer from them! How? Can you chRge this? They tell me well we were giving you a $40 credit ? Come on. Din e when do we have to pay for basic prime tv channels? This is a political financial issue. Tv already takes in ad dollars...then I look online or talk to others , we re all getting different rates for the same package!!!!! How is that? I cancelled. I am done. I am in my 50s and until my mid 20s in Chicago you could... Read more

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Having me wait 5 days for Internet and phone after a summer storm outage is outrageous! Cox has the worst customer service, just like to upsell on their products... agreed at its best!

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Cox has a monopoly in parts of Tucson... That wouldn't be a bad thing if they provided good service, correction, if they provided CONTINUOS service... Every other day or so, either HBO, or any other so-called premium channels are not in service... They always leave a chickenshit message saying "Sorry for the inconvenience, we are experiencing technical difficulties" YEAH RIGHT!!! THAT'S PURE *** !!! I miss COMCAST!!! The BEST CABLE SERVICE IV... Read more

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I've had cox for over 24 years and have generally been happy. However, since getting the contour 2 it has all gone down hill. Box swaps, inability of 'tier 1' service folks to do anything more than reset and the contour 2 experts have 30-60+ minute hold times. Then someone unknown cancels a service appointment without notifying me. My frustration level is through the roof. It's time to find an alternative. Read more

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