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1.7 Based on 257 reviews
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  • Customers like
    • Internet speed 6
    • Past performance 4
    • Represenative was nice 4
  • Customers don't like
    • Customer service 20
    • Horrible customer experience 17
    • Current performance 13

I wish there was some competition in my area 34479. I so resent paying Cox every month. Now we have to rent mini boxes. They know they have you. 157.00 plus 3 mini boxes at another 2.99 per box each month!

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Today i had a cox service call.The man came out.He was very nice .He helped fix my problems. I was very happy with his service.I think his name was keith.He did excellent work and communicated very well.

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The worse not just cable company, whose company i have ever done business with. DO NOT USE THEM. WE SHOULD ALL GET TO PUT THEM OUT PDF BUSINESS.

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The worse company in any line of Business. DO NOT USE THEM.

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Cox has been horrible lately. The internet never works and is very slow. No such thing as high speed internet! Every night there's a problem with the cable no signal or its trying to find a signal. Cable goes out out of no where. This is very frustrating after all the money I spend for it. I'm so disappointed and disgusted they are absolutely no help when you call them to fix the problem! I wish we had more options for cable. I may switch to... Read more

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Dominion power was doing work on the power lines and cut my cable line. I contacted cox to repair my line. They told me no one has to been home because it's an outside line repair and said if any issues the tech would call my cell phone. When I got home the cable line was still on the ground and not hook up and I never received a phone call. I called cox and they told me that the tech didn't fix it because no one was home. When they TOLD me... Read more

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I canceled my cox service today I am so happy that I finally canceled it...but mad at myself for waiting so long and putting up with such bad service. ..for so long . not only was it the worst service but due to lack of secured network I also had my credit card stolen. .. copied and used online.

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Worst customer service ever. I returned a receiver 2 years ago and now cox informs me that the never received it. Charging me $380.00 for equipment that was returned and is obsolete. After two months of talking to three supervisors, no one can say anything but, "too bad for you". This is the second time Cox has unjustly taken over 300.00 from me. They are the only show in town in PV and can treat it's customers like ***. I have to pay this bill... Read more

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I have had nothing but frustrating service from this company. Years ago they were one of the best. So disappointing now. From service that is so slow, you think I was back in 1999. And their blaming it on my computer, cracks me up. I had the same before. And it use to be just fine. Why now, does it suck? Well, could be 2 things...the wiring coming into my "new" apt. is old & stiff. Or the single band modem the sold me is a lemon. Or both. Either... Read more

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A new Cox customer of just one week, on Sat June 11, 2016, upon returning home at 11:00am I found my cable TV and Wi-Fi not working. After making repeated calls to Cox, being told a tech was dispatched (a lie), I was finally told a tech would come out Monday morning. Talking to a supervisor it was determined my service was cut by a tech out earlier connecting my neighbors Coz service. So here I so the entire weekend with no TV or internet.... Read more

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