Cox Communications Complaints and Reviews

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Cox Communications
Main address: 1400 Lake Hearn Drive 30319 Atlanta GA
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  • 426+19 mobile complaints
  • $170K claimed losses
  • $372 average
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  • 1 day ago
  • Home Phone
  • Costa Mesa, California
  • Phone Calls Charge
  • 5

Sold me a plan with tv, phone and internet. I was advised the phone included unlimited local and LD only to find out I was being charged for each call. I called and spoke to an agent and a supervisor who was hard to understand (Tiffany/AZ.) She sounded like a recovering meth addict. I asked for a refund only to be told that too bad, that is what I signed up for. I advised that the agent who... Read more

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  • 1 day ago
  • Media
  • Houston, Texas
  • Overdrawn Account
  • 5

Cox is truly a rip off corporation I'm about to take my services elsewhere they debited my account twice for my monthly bill causing my bank account to be overdrawn. They acknowledge it was their fault but refuse to credit my bank account for the $250 instead they left the credit on my monthly Cox bill and thinks that's ok for them to do. I spoked with an attorney and I'm about to sue these... Read more

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  • 1 day ago
  • Media
  • Enfield, Connecticut
  • Cox Communications Services
  • 1

Commercials from Cox Communications state, If our modem or routers is more then 4 or 5 years old it's time to upgrade" & "Cox has the latest technology". Why is it than that Cox equipment whether is is a modem, router, gateway or one of their cable/dvr/hdtv boxes are they all 4-5 years old and they have nothing newer? I am told my Cisco HDTV/DVR Explorer 8643HDC and Cisco DPQ3925 eMTA Gateway... Read more

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  • 2 days ago
  • Internet
  • Cancelled Service Charge
  • 2
  • 2
  • 14

I was forced into getting cox when we moved into our apartment if we want Internet now that we found out how much of a bunch of scam artists this company is we wanted to change service. We are being charged 200$ to cancel service that started at 59.99 and kept going up and up and up until I said enough is enough 180$ for basic cable and Internet is outrageous and now 200 to cancel when will... Read more

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  • 2 days ago
  • Media
  • Service Transfer
  • 5

We have been trying to transfer service. 5 days now. Today was last straw. I work from home and was here all day. I called at 5 pm after holding for 35 minutes rep said tech was here. No way. What a joke. This is what happens when you have a monopoly. They don't care and you get screwed. Shut off the service went and got a power antenna and have net flix. Picture great. Your politicians... Read more

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  • Sep 16
  • Media
  • Technicians
  • 1
  • 1
  • 10

We have been dealing with Cox for over 6 weeks now trying to get our service updated and adding countour. We have yet to complete everything and they have been sending out technicians, but the orders are never correct and then the technician won't complete the work. It has been a complete nightmare - spoke to a "supervisor" yesterday who was extremely rude said he had taken care of everything... Read more

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Cox is just terrible.... Their internet is crapy what's the point of a f-ing high speed internet if it goes down all the time f them I wish I could switch Add comment

     

  • Sep 13
  • Media
  • Yorktown, Virginia
  • Cable Modem Charges
  • 28

Been a customer for over 20 years. Had internet and tv with Cox until three and a half years ago when I added telephone service. A month ago I switched to Verizon. Returned all equipment and paid off final bill. Now they are leaving menacing phone calls and sent me a bill for $179 for a telephone modem they claimed I have. First, I never had a separate telephone modem because I didn't have... Read more

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  • Sep 13
  • Media
  • Brinkley, Arkansas
  • Internet Acess
  • 9

The internet doesn't work I've called them so many times and been angry for a long time then they maybe fix it for a couple days then it's back to not working and every time it takes HOURS to fix and the service people always show up late or not at all last time I called them they just hung up on me after I had been on the line for four hours and the fees that come with everything and when the... Read more

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  • Sep 11
  • Media
  • Herndon, Virginia
  • Service Standards
  • 27

If this was a 3rd world country, I would still expect better standards than what I got from Cox. This is basically a mafia operation dressed up in corporate camouflage; the only difference is that they don't threaten bodily harm. I was a Cox customer, moving residence, & wanted to cancel services as the new location already had a competitor's services that was rated far better. When I... Read more

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