Cox Communications Complaints and Reviews

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Cox Communications
Main address: 1400 Lake Hearn Drive 30319 Atlanta GA
, ,
  • 450+23 mobile complaints
  • $170K claimed losses
  • $357 average
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  • 2 days ago
  • Media
  • Phoenix, Arizona
  • Service Plan
  • 15

First, I called my cable provider to get my bill and plan corrected for the 2nd time in a month. I First Got Stuck in the IVR for almost 10 minutes. I was transferred 3 Times! I had to give my information 3 Times! All I wanted help with was to correct my plan that was supposed to be corrected last month! The first rep gave me a different balance than the second rep. The Third Rep gave me a... Read more

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  • Nov 19
  • Media
  • Arlington, Virginia
  • Communication Provider
  • 1
  • 1
  • 20

This is the worst service company. The price is High the quality is zero. You should never trust this company. Take your business and somewhere to provided you with good service. This is the worst service company. The price is High the quality is zero. You should never trust this company. Take your business and somewhere to provided you with good service. This is the worst service company.... Read more

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  • Nov 16
  • Software
  • North Las Vegas, Nevada
  • Internet Service
  • 24

I pay for Cox's Ultimate service (150 mg/s+) at $120/month and what i get is, 3 machines, 5 network cards saying I am getting 30-90 mg/s. I called Tech support and they claim I get 150 mg/s+ their machines say so so, move on their is nothing to see here. In previous service disputes I have dropped their phone due to poor service (someone at Cox cancelled a scheduled house move without prior... Read more

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  • Nov 08
  • Television/ Radio
  • San Diego, California
  • Dvr Box
  • 38

Glitchey system that simply does not work. Consistent issues include that the the satellite units will not play shows from the DVR. Either you get a blue box that says "Loading...Please wait" that hangs on the screen and never goes away without ever playing the show or it will appear and be replaced with a message saying that there is an issue with your whole home DVR with a reference number and... Read more

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  • Nov 08
  • Media
  • Ocala, Florida
  • Cable Equipment
  • 33

I closed my cable account with cox, and kept the internet service and one month later they retrieved $500.00 from my account charging me for the equipment that I had returned one month prior, I had to get on the phone with them more then once to discuss this matter, they said that they would put the funds back in my checking account within ten business days, it's been a month now, had to make... Read more

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  • Nov 06
  • Internet
  • West Warwick, Rhode Island
  • Internet Service
  • 1
  • 1
  • 32

I cancelled my cox Internet service in April 2014 when my apartment got burnt. I was supposed to get $40 refund( out of the $50 deposit they charged at the time of ordering their service). I never got it. I went to cox store they confirmed everything and said I will get a cheque which I never got. Then I called customer care they said its approved not sure why not sent. Promised again that it... Read more

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  • Nov 03
  • Media
  • Appointment
  • 28

Same experience as the other customer. No show for an appointment then sat on hold for close to two hours with eight separate customer service reps. Couldn't find my account then couldn't find the appointment. After speaking to eight different reps and being hung up on by the automated system, I found one rep who could tell me my appointment 'had been recorded for a different day and time'. I... Read more

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  • Nov 02
  • Media
  • Phoenix, Arizona
  • Service Appointment
  • 27

In the last week cox techs have not shown up for appointment 3 appointments, no phone calls, nothing.If cox didn't have a monopoly for cable service in this area they would have no customers.This is emblematic of my long term contacts with your company, poor service and indifferent employees.I cancelled patients on my schedule to be at my house on tuesday and no one from cox showed.Another... Read more

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Terrible product. Do not expect pause or rewind to work. You are giving this feature up once you sign up for contour. Add comment

I was promised my cable would be installed 3 days in a row. Call costomer service was hung up on and switched to 5 different representatives. They have no communication and no interest in doing right by there new customers. Will not be continuing service with them. Going back to direct tv never had a issue with them. Had them for 3 years. Add comment

 
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