Cox CommunicationsComplaints and Reviews

Submit ›
  • Customers like
    • Internet speed 5
    • Cox represeative was kind 4
    • Represenative was nice 3
  • Customers don't like
    • Horrible customer experience 17
    • Customer service 17
    • Service support 11

I moved to rhode island from mass and i needed service for my business . its now 14 days latter and still no service thay tell me the voice var. Line is down and had me do it 5 different times everytime i ask to speak to a supervisor i get disconnected i think thete reps suck. Very disrespectful. Dont no there *** from there elbow . i will say if u have a choice in your state with another service... Read more

Was this review helpful? 0 0

4 months ago we called cox (Las Vegas, NV) to ask why our bill was almost $100.00 up from about $65.00. We asked if we cancelled the phone if that would be cheaper, the rep said no since there was a credit for bundling the two. I called today to ask why it went up again and told them that we had an offer from Century Link for $29.00 a month, I was then directed to a person to renegotiate our... Read more

Was this review helpful? 0 0

Cox is a joke. How in the *** are they still a company. Never again. Add comment

I always leave my checking account balance as $0 and last month Cox wrongly charged my account 80.54 dollars in which I was fined 35 dollars from my bank because of the overdraft fee. I emailed, called and they were asking for all the evidence when on my account on the website, it clearly listed 80.54 dollars being charged twice. I had to print and scan the bill activity from the bank and I was... Read more

Was this review helpful? 0 0

After your initial introductory offer Cox gives you a huge increase every 6 months and you need to call them to have it reduced. It's a scam and they have everbody playing their game. They have customer service reps trained to talk to one irate customer after another and listen to their threats to cancel and then offer them a reduced rate that is still a ridculous increase. You might get a 25%... Read more

Was this review helpful? 0 0

Got the mini boxes today. Neither works. Two calls to technical support, they appear to be reading from a script (has a tree fallen in your area?), absolutely useless. One tech said there are problems in your area, the next tech says there are not problems in our area. We get some channels but a huge number of the channels we are paying for we do not get. It's round and round with customer... Read more

Was this review helpful? 0 1

Well, it's been several days and no reply. I'm paying for your service and am getting shrugged off. This is ridiculous. The 100 gb I'm supposed to be getting is roughly 16gb, and every single day I have to restart my modem and router just to connect at all. And sometimes that doesn't even Fox the issue. I'm going to expect a prorated bill since my last email, as well as the problem resolved. You... Read more

Was this review helpful? 0 1

For almost a year now I have dealt with Cox with the problem of picture freeze or box restarting by itself. They have come out over a dozen times. Each time it was a different story. This last time I demanded a manager. One came with them. All they did was replace my boxes (1 in the living room, 1 in the bedroom). They are coming off a 3 way splitter from the wall. I'm still having the issue,... Read more

Was this review helpful? 0 1

Do we have a time frame for fixing the problem with channel 8 in las vegas as super bowl is coming on and unless the problem is fixed I will be switching cable companies - if other cable companies have come to agreements than so should cox -we are not receiving any discounts for the loss of the channel and I am wondering why - surely your company does not want everyone to switch cable companies -... Read more

Was this review helpful? 0 1

I have battled with my spouse to stay with Cox for Awhile now but this dropping of channel 8 has brought us together. I encourage everyone who has Cox to drop it now! They are greedy and don't provide the service that Las Vegans deserve. And they do this right before the Super Bowl!?!?! DROP COX NOW DROP COX NOW DROP COX NOW DROP COX NOW Been a customer for over 20 years and we are ready for a... Read more

Was this review helpful? 1 1
Did not find what you were looking for?
 
×
You are reading about Cox Communications.
Filing a new complaint about
×