Cox Communications Complaints and Reviews

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Cox Communications
Main address: 1400 Lake Hearn Drive 30319 Atlanta GA
, ,
  • 439+22 mobile complaints
  • $170K claimed losses
  • $364 average
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  • 1 day ago
  • Television/ Radio
  • 6

got message that dvr may be broken restarted and it did not come back called cox communications and they had me unplug and reboot it looked like it started working ended online chat tried to use it and rec'd the original message 'there may be a problem with the hard drive' am now on with online chat a second time and they are 'still verifying account' after approx 8 minutes of waiting - this... Read more

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They showed Packers game to be broadcast on 10/12. We invited friends over for game, investing in food and etc. They are showing Patriots game even though it says Packers game should be on. Do you think they will reimburse me? No, it is their fault and I am out, Thanks for nothing Cox!! Add comment

     

  • Oct 10
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Equipment Lease
  • 27

I signed up for new cox service, and opted to purchase the equipment up front. When my lease was up, I cancelled my service only to receive a bill for the equipment ($136). I called customer service and told them of the mistake, and they admitted to the mistake and zeroed my balance. Then I received ANOTHER bill for the same equipment. This time my wife called and they again admitted to the... Read more

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  • Oct 10
  • Television/ Radio
  • Unprovided Cable Service
  • 17

Called to set up cox technician to come and fix my cable. Six times they did not show up when they were suppose to. They also would call every single time to say they were running late. If you say you are going to be at an appt. at a certain time, be there. For example, I am waiting again for him to show up. Someone called to say he was running late, not surprised, but was told if was first... Read more

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  • Oct 09
  • Television/ Radio
  • Cable Tv Service
  • 11

My wife cancelled the cable service and returned the receiver 4 years ago. Now that we are canceling our internet, they are trying to charge us over $300 for the "unreturned" receiver. Their customer service is terrible. We had to spend hours on the phone and go through several agents, two of whom told us they would take care of it for us. Their inventory system is even worse. How does it take... Read more

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  • Oct 09
  • Media
  • Laguna Hills, California
  • Cable Equipment Charges
  • 7

O RATING. I RECEIVED BOGUS AND FRAUDULENT COX EQUIPMENT CHARGES CLAIMING I HAVE A MODEM AND ROUTER? THEY DON'T EVEN KNOW WHAT EQUIPMENT AND SERIAL NUMBERS. I HAVE HAD THE SAME EQUIPMENT FOR 4 YEARS AND HAVE BEEN AN UNFORTUNATE CUSTOMER FOR OVER 10 YEARS. THEY ARE NOW PLACING A $287 CHARGE ON MY ACCOUNT!!! I'VE CALLED COX 4x SPENDING OVER 5 HOURS ON THE PHONE AND EMAILED THEM REPEATEDLY.... Read more

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  • Oct 08
  • Internet
  • Newport, Rhode Island
  • Unauthorized Charges
  • 10

I was charged for internet I didn't have.was giving a wrong modem.i had too buy the wireless box.he have me a small modem.well.finally it shorted out my computers.and now u want $630.am disabled.i am going into a senior bldg.no dish.i feel this. Is wrong.i want Cox back.but not to pay something. I don't. Owe.check my activity out.u will see I had. No phone.no computer.am not suing for my... Read more

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  • Oct 08
  • Internet
  • California, United States
  • Collection Bills
  • 24

On August 1, 2014, I switched ISP's from Cox to ATT. Of course, I closed my Cox account. (or so I thought...) I did record the person's name: Daniel. But no last names or badge numbers were provided. It should be noted that I've made 10 phone calls and spoke with at least 15 different people and still did not get resolution. Cox Customer service was no help. Today, Oct. 9, I received a bill... Read more

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  • Oct 07
  • Internet
  • Irvine, California
  • Unprovided Technical Support
  • 1
  • 1
  • 29

I would like to say Cox business is the worst support I have ever used in my professional career. I need a tech out. I wanted to check the RF. They told me a tech would be out tomorrow 8-10 in the morning. Next day no tech. I call support mind you our Cox bill for business is about 900$. I call in and they proceed to tell me there is an outage in the area so no tech could come out. (Rick... Read more

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  • Sep 30
  • Advertisements and Cons
  • Tulsa, Oklahoma
  • Internet
  • 49

I have been with Cox for years and years, I stuck with them because of their speeds they were and I say were amazing. Now it's just *** this last year has just been terrible I can't even get on the site to pay my bill because my internet provider doesn't have a working web page I mean really?! How does that even happen you're a internet provider. So I've been calling in every month repeatedly... Read more

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