Cox CommunicationsComplaints and Reviews

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  • Customers like
    • Internet speed 9
    • Past performance 6
    • Cox represeative was kind 5
  • Customers don't like
    • Customer service 23
    • Horrible customer experience 20
    • Current performance 17

I signed up at a best buy back in November 2015, they had a promo if i signed there and got the best package available i would get a $200 rebate after 3 months of service. So I did everything I was told to qualify for the promotion. Since submitting request they've been lying to me about the status, telling me to keep calling back so they can give me an estimated time frame. Today when I called they told me I wasn't getting the rebate because I didn't have the appropriate package and that there's nothing they can do. When I took all the... Read more

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I had *** services for six months in Tucson. They were the only game in town until Century Link came in with their fiber optic grid. I endured six months of lousy service. Pixellated TV screens, Internet slowdowns and random outages, being on hold forever, talking to someone who didn't speak English - it was maddening and nobody at *** gave a ***. So I finally switched a couple of weeks ago and what shows up in my mailbox? A final bill with a $192 early termination fee. I haven't decided how or if I'm going to pay, but I'm thinking a box full... Read more

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Going all digital is a joke. 2 weeks in half our digital channels are out. Instead of plugging onto the mini box we are soon forced to deal with, I plug the cable directly into the tv and bypass the mini box. To my surprise we had all our channels. So this mini digital box and digital cable is BS. This isn't progression. This is also going too lead a lot of customers to go elsewhere. Why change something that has no problems. After a year we are forced to rent these mini boxes. If I'm now forced down this road, I definitely will seek out other... Read more

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Going all digital is a joke. 2 weeks in half our digital channels are out. Instead of plugging onto the mini box we are soon forced to deal with, I plug the cable directly into the tv and bypass the mini box. To my surprise we had all our channels. So this mini digital box and digital cable is BS. This isn't progression. This is also going too lead a lot of customers to go elsewhere. Why change something that has no problems. After a year we are forced to rent these mini boxes. If I'm now forced down this road, I definitely will seek out other... Read more

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$150.00 for cable only is a rip off Add comment

Started losing internet connection 2 weeks ago and they sent out a tech a couple days later. Tech said it was the modem router so we purchased a new one through them and he installed and said the signal strength was good. 2 hours later, we lost connection again so i called tech support and they tested the signal strength and said it was extremely weak; they ordered another tech service. Next day another tech comes out and says the (brand new) modem router we purchased through the previous tech was out of order and replaced it with another new... Read more

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Absolutely the WORST customer service I've ever experienced. I called to check about outages in my area since my internet wasn't working. Got a guy who told me he couldn't help me and directed me to another number. While he explained this he had an accent and spoke way too fast so I politely asked him to slow down. He proceeded to speak so slow as if I was special needs. Completely disrespectful! When I called the number he directed me to, the other guy failed to try and understand my issue (which was a simple area outage) all I wanted to know... Read more

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I have had cox communications for over 11 years - not by choice but because we have no other decent options. Every time there's bad weather here (i.e. Rain!!!! - not even a thunderstorm), our service is interrupted. We not only have no cable and Internet, but the phone is off as well! I don't understand it. Then, when I call to report the problem, it's something they can't fix over the phone and they subsequently have to come to my house. An appointment is made and they give me a 2 hour window, but the technician is late and doesn't call to... Read more

Was this review helpful? 2 0

Yea i want to know why we have commercial on demand. Why the shows you miss are not on demand. What the *** is it for. Add comment

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