2.0
  • Internet speed1 votes
  • Past performance1 votes
  • Horrible customer experience2 votes
  • Current performance2 votes
  • Service support2 votes
Is this your company?
Please check our
business solutions

  • Dec 16
  • Internet
  • Mesa, Arizona
  • Internet Service
  • 23
  • REVIEW RATING 4/5

Well, i have only been a cox customer for a month and im already pissed. My billing got completely screwed up. I have a statement in front of me and the charges were explained to me at the time of setting up the service that what i was paying for was the 30 dollars self installation kit because i was not paying an arm and a leg for someone to set up something my 4 year old niece could do and a 25... Read more

Was this review helpful? 0 0

  • Dec 15
  • Cellular Phone
  • West Warwick, Rhode Island
  • International Calling
  • 8
  • REVIEW RATING 3/5

I made an international call for 20 minutes and I was charged for 112.80. Granting that I have not enrolled in the monthly international call service...How much would it cost a 20 min. international call? Even if I was charged with the regular standard rate, it would not amount to 112 dollars or so. And I was told that the standard rate is $5.00, really?.. With all these advancement in calling... Read more

Was this review helpful? 0 0

  • Dec 08
  • Television/ Radio
  • Gainesville, Florida
  • Cable Provider
  • 17
  • REVIEW RATING 4/5

still have not gotten cable. u figure it out. my name is tracy smith gainesville fl. and every day here after that i dont get cable it will be posted on this site. some one needs to check the trap thats on the outside and then when they finish with that they need to COME INSIDE. i dont think that is to difficult. but i guess it is for cox cable. not one day claim you fix the outside but its never... Read more

Was this review helpful? 0 0

  • Dec 05
  • Internet
  • Internet
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

Been a customer for 20 years (a number they can't even get right - they say 13). Used internet from them beginning in 1995 - a very expensive price they continued to allow me to pay for years even when they significantly reduced the price as more users adopted the technology. When I called to cancel some of our internet locations due to cost, they apologized for the massive overcharge profusely,... Read more

Was this review helpful? 0 0

  • Dec 04
  • Media
  • Tempe, Arizona
  • Collection Account
  • 26
  • REVIEW RATING 3/5

Do NOT use this company for any services!! I have been a customer of theirs on and off for over 25 years. I even have a current up-to-date account with them. All of a sudden I have 2 collection accounts turned in to my credit from Cox that are over 3 years old and NO ONE at Cox can tell me why they all of a sudden have been turned in to collections. I have never lived at the address on the... Read more

Was this review helpful? 0 0

  • Dec 02
  • Internet
  • Lafayette, Louisiana
  • Internet Service
  • 29
  • REVIEW RATING 3/5

I have been a customer of Cox Communications for the past 5+ years while living with my parents, granted I'm only 20 years old. I have never had any real issues with them in the past until i moved out and had to get my own services. This has been the worse service I could have ever imagined. Over the past 2-3 months I have had about 5 technicians out to my location who have all fixed little minor... Read more

Was this review helpful? 0 0

  • Nov 24
  • Media
  • Phoenix, Arizona
  • Service Plan
  • 39
  • REVIEW RATING 3/5

First, I called my cable provider to get my bill and plan corrected for the 2nd time in a month. I First Got Stuck in the IVR for almost 10 minutes. I was transferred 3 Times! I had to give my information 3 Times! All I wanted help with was to correct my plan that was supposed to be corrected last month! The first rep gave me a different balance than the second rep. The Third Rep gave me a... Read more

Was this review helpful? 0 0

  • Nov 19
  • Media
  • Arlington, Virginia
  • Communication Provider
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

This is the worst service company. The price is High the quality is zero. You should never trust this company. Take your business and somewhere to provided you with good service. This is the worst service company. The price is High the quality is zero. You should never trust this company. Take your business and somewhere to provided you with good service. This is the worst service company.... Read more

Was this review helpful? 1 0

  • Nov 16
  • Software
  • North Las Vegas, Nevada
  • Internet Service
  • 40
  • REVIEW RATING 4/5

I pay for Cox's Ultimate service (150 mg/s+) at $120/month and what i get is, 3 machines, 5 network cards saying I am getting 30-90 mg/s. I called Tech support and they claim I get 150 mg/s+ their machines say so so, move on their is nothing to see here. In previous service disputes I have dropped their phone due to poor service (someone at Cox cancelled a scheduled house move without prior... Read more

Was this review helpful? 1 0

  • Nov 08
  • Television/ Radio
  • San Diego, California
  • Dvr Box
  • 75
  • REVIEW RATING 4/5

Glitchey system that simply does not work. Consistent issues include that the the satellite units will not play shows from the DVR. Either you get a blue box that says "Loading...Please wait" that hangs on the screen and never goes away without ever playing the show or it will appear and be replaced with a message saying that there is an issue with your whole home DVR with a reference number and... Read more

Was this review helpful? 0 0

More results for "cox communications"

 
×
You are reading about Cox Communications.
Filing a new complaint about
×