1.8
  • Nothing bad experience1 votes
  • Internet speed1 votes
  • Past performance1 votes
  • Horrible customer experience4 votes
  • Current performance3 votes
  • Service support3 votes
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  • 1 day ago
  • Internet
  • Santa Barbara, California
  • Internet Service
  • 2
  • REVIEW RATING 5/5

When I log in to my e mail it goes blank.then I have to keep clicking on my acct and and then go to webmail which is blank. It ususlly takes about 5 minutes of clicking different to finally get into my mail.I have been complaining for years and they cant fix it. I think its because they try to cram so many ads on the pages that you have to view to get your e mail. I even told those greedy... Read more

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  • 1 day ago
  • Television/ Radio
  • Herndon, Virginia
  • Contractor
  • 2
  • REVIEW RATING 4/5

Worst customer service ever!!!!! Apparently they use an independent contractor to do home service issues. The contractor they use came to my home, m& m communications, and destroyed the access panel in my home. I have now spent 3 weeks trying to get the damaged repaired and just keep getting the run around. Cox just puts me on hold and leaves me there indefinitely until I hang up. I hate... Read more

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Multiple billing issues. They take our lifeline phone off when we never receive papers to renew it. Went to the cox store on Pine and Peoria in Tulsa and filled out paperwork it never got turned in. Then the worker told my husband the government is no longer paying for lifeline which is a lie. We have been customers for almost 6 years. Add comment

  • Jan 17
  • Television/ Radio
  • Recorded Show
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

I've had Contour for almost two years. I had some slight problems with it not playing a recorded show, but after calling Cox, they would reset the boxes remotely and everything would work....until the next time. But in November 2014, something changed and I have had nothing but problems. I have had so many Cox technicians in my home and each one says something different and usually blames the... Read more

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  • Jan 10
  • Media
  • Broken Arrow, Oklahoma
  • Channels
  • 36
  • REVIEW RATING 3/5

i had similar experiences with COX. There is not a more sleazy dishonest scam artist than COX. They will arbitrarily change billing, they will dump digital channels thereby completely changing the deal they made with you. If you contract with Cox be aware that they will in short order renege on the deal and just begin frequently changing it. It is disgusting. Customer service is stunningly... Read more

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  • Jan 08
  • Internet
  • Tucson, Arizona
  • Technician
  • 24
  • REVIEW RATING 4/5

Cox and their associate Global Data Services. The Global Data person did not give a name he did not appear to be clean and was smelly. He said he would not open the box as it was not one of theirs and I should have bought one from them. I lifted the lid and he proceeded to rip the plastic off. (thereby making it unreturnable) Having bought a Motorola combination modem & router the old... Read more

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  • Jan 08
  • Computers
  • San Diego, California
  • Internet Service
  • 25
  • REVIEW RATING 3/5

4 service visits later, after the ?? Many calls following the instructions of the gate keeping automated voice I've named Lola, the last service tech made things worse. Now I can't get Internet in my bedroom @all & it takes forever or drops off mamby pamby. 1 tv freezes every 5min you never know what is going on, other tvs reception s have there own quirks. So freaking maddening. I do not... Read more

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  • Jan 05
  • Internet
  • Meriden, Connecticut
  • Internet Connection
  • 28
  • REVIEW RATING 4/5

I have wasted an hour already trying to get a hold of COX with NO LUCK. My internet keeps cutting in and out and lost the chat FOUR times already. This service isn't even commercially acceptable. It is disgraceful what they gaff you for monthly for such crappy service. Unfortunately they monopolize this area so I am stuck with them. I work from home occasionally and I cannot have this. It is... Read more

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