Cox Communications Complaints and Reviews

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Cox Communications
Main address: 1400 Lake Hearn Drive 30319 Atlanta GA
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  • 396+11 mobile complaints
  • $160K claimed losses
  • $385 average
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  • 1 day ago
  • Television/ Radio
  • Springdale, Arkansas
  • Service Cancellation
  • 1
  • 12

HAve had a "bundle" for 2 yrs but with all the political polsters, am trying to cancel a service. Went online - you have to deactivate by phone. Called the number, got transferred where they asked me (automated of course) if I was calling about residential or business - had already answered 3 times. Automated transfer "experiencing longer than usual wait times in excess of 10 minutes". No issues,... Read more

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Louisiana License Plate ..disabled plates 626031...5'7 ...120 lbs..Black man...dark blue Cox shirt.... changed wires in cable box after ..Cox Cable came out here yesterday ...6761 Harry drive..baton rouge , last 70806...box in the center of building 2 floor....5:45 om today..... Add comment

  • 2 days ago
  • Television/ Radio
  • Voice Mail Service

The time it takes to check a voice mail with your new voice mail access protocol is ridiculous. Who cares how long the message is? Who cares what number the caller was calling to leave you the voice mail? Surely your smart guys can figure out how to let people with little extra time get a voice mail without an automated person telling me how long the message is and what number the caller was... Read more

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  • Jul 21
  • Television/ Radio
  • Power Outage Repair
  • 4

I have been a Cox customer for many years. I had the total bundle pack, but let the TV go about 4 years ago as there was a power outage and it took them forever to fix it. I took the box to the store and told them I did not want that service anymore, especially for what I was paying. I kept the internet and phone bundle. I got a promotion for a bundle which included TV, Internet and phone the... Read more

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  • Jul 15
  • Internet
  • Phoenix, Arizona
  • Technical Support
  • 1
  • 14

Thank you for choosing Cox Communications. A representative will be with you shortly. You are now chatting with 'Hector P.'. steve jolinski: I have recorded numerous conversations and will post them on youtube and many other places around the world. Hector P.: Welcome to Cox Live Chat Support. My name is Hector P.. I am happy to assist you. steve jolinski: I am unable to do my internet... Read more

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I ask for 3 tv hook up I got one done an he said you are alset write to my face wow an the voice works on 20 station an the rest don't an they ask for u to pay bill Add comment

  • Jul 15
  • Internet
  • Phoenix, Arizona
  • Internet Service Payment
  • 1
  • 7

I live in Phoenix AZ and my Cox Cable went from $29.99 a month to $69 for basic internet. I didn't have a contract either. Signed up in Nov. 2013. In May 2014 they shut my service off even though I had my account up to date. They say I owe over $350 dollars. The bill went from 0 dollars being owed to $350 plus $69 a month. They keep trying to ding my credit card for hundreds and I had to change... Read more

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  • Jul 15
  • Television/ Radio
  • Lafayette, Louisiana
  • Bad Technical Service
  • 13

I had cable installed yesterday the tech was an hour and half late. He finally arrived no im sorry no nothing then he stepped on my cat. He was a complete ***. After the install I didn't have the channels that were told to me that I would have in my package. I called today to see what I could get done about it. I was told I would have free installation and a free HD receiver and like 200+... Read more

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  • Jul 13
  • Media
  • Poor Network Provider
  • 1
  • 13

cox is indeed very poor network provider, I wish there was an alternative service / company providing internet. Also their customer service is very very rude. I will change my connection as soon I get another supplier for internet. Monopoly of cox should be protested, I guess people we should support any other company providing internet! Read more

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  • Jul 11
  • Media
  • Palm Coast, Florida
  • Undelivered Bill
  • 1
  • 9

I been thru this before , calling ask why have not receive a bill this was first time next three days we receive a bill, calling a calling they us they send us a bill which they are not telling the true, I retune the box because every month the bill got higher, now they cut the cable off saying we owe them 500 dollar no bill we on a fix income we live from the third month until the third... Read more

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