Cox Communications Complaints and Reviews

Submit ›
  • Customers like
    • Cox represeative was kind3
    • Represenative was nice2
    • Internet speed2
  • Customers don't like
    • Horrible customer experience13
    • Customer service12
    • Current performance9

Cox trying to charge me for service technician coming out to install my cable 4xs each times the tech connect the service incorrectly and wired the house wrong. Cox never said the customer pays for tech support Add comment

  • 2 days ago
  • Internet
  • Broken Arrow, Oklahoma
  • Cox Communications Installation Service
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

After signing up for Internet service an appointment was made for installation the following week, i was given a 4 hr window of 12-4. Two days later a Cox rep. calls me & upsells me cable service as well. On the day of installation the installer calls me at 4:10 to let me know that he will runing about an hour late. He get to my house at about 5:20 to tell me that he left his tools at his... Read more

Was this review helpful? 0 0

I pay around $85 for internet that seems to have a outage atleast 2 times a week. *** rediculous my only other option is att who is not near as fast but alot cheaper. Add comment

  • Jul 02
  • Television/ Radio
  • Cox Communications Tv Packages
  • 11
  • REVIEW RATING 4/5

As you may know, only telephone service is regulated by the FCC or Public Utilities Commission (for filing complaints), so if you're dealing with a cable or internet issue, you'll want to follow my advice (below). Otherwise, file a complaint with one or both agencies above. Boiled down, my issue was Cox taking about $200 extra out of my bank account because I was lied to by a Cox telemarketer,... Read more

Was this review helpful? 0 0

  • Jul 02
  • Media
  • Portsmouth, Virginia
  • Cox Communications Service Termination
  • 2
  • 2
  • 8
  • REVIEW RATING 3/5

Horrible service !!!! We changed from cox to drtv and they were supposed to keep our cable on until the 10th of June, but they never cut it off even though I received a confirmation email that it was ! Now my bill is charged for something they should of turned off! Read more

Was this review helpful? 0 0

  • Jun 30
  • Television/ Radio
  • Portsmouth, Virginia
  • Cox Communications Tv Packages
  • 21
  • REVIEW RATING 4/5

I have Cox cable (not digital) for my elderly father, they've removed yet another channel (ION) while we had him out of town. We looked into an antennae but there are only a few channels received. He is used to how the remote and how the channels work. And change and he's lost. How sad and there is no way we can afford to add converters to his tv or upgrade them to digital. Even if we could, the... Read more

Was this review helpful? 0 0

  • Jun 28
  • Media
  • Scottsdale, Arizona
  • Netgear Cable Modem
  • 17
  • REVIEW RATING 4/5

Cox wanted to exchange cable modems for no reason I could discern nor did they tell me why. Switched to dual band net gear that was WI fi capable. Didn't need that, but didn't worry about it. Couple of months later I got a smart phone. I wanted to to then use the WI fi on the modem. I've since spent literally hours on the phone with techs to get the modem to stay on the WI fi. It keeps dropping... Read more

Was this review helpful? 0 0

They are liars. I was told i would have my bill lowered. How do they get away with ripping off there customers? With this said, and other customers that get the same treatment, i hope they get their *** together Add comment

  • Jun 26
  • Internet
  • Internet Service
  • 1
  • 1
  • 23
  • REVIEW RATING 3/5

Stuck with COX as they are the only internet provider in my area, they continue to send junk mail trying to get me to buy a package (phone and TV). They finally called: I explained that I initially had a package with them (when I moved here) and due to misrepresentations by them I was not interested . She was pushy and used scare tactics in an attempt to get me to buy phone service with... Read more

Was this review helpful? 0 0

  • Jun 24
  • Internet
  • Phoenix, Arizona
  • Internet Service
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

I have been with cox communications for over 20 years. In the beginning the service was okay. By no means would i say the service is great. The internet goes in and out ALL the time and the cable freezes constantly. Recently, I called them to set up a payment arrangement and was told it was taken care of. This morning I woke up to find my internet turned off. I have NEVER had any of my services... Read more

Was this review helpful? 0 0

Had an experience with Cox Communications?

Write a review
Did not find what you were looking for?
 
×
You are reading about Cox Communications.
Filing a new complaint about
×