Cox Communications Complaints and Reviews

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  • Customers like
    • Internet speed3
    • Cox represeative was kind3
    • Represenative was nice2
  • Customers don't like
    • Horrible customer experience14
    • Customer service13
    • Service support10

  • 12 hours ago
  • Media
  • Council Bluffs, Iowa
  • Cable And Internet Equipment
  • 6
  • REVIEW RATING 4/5

We had called for a service rep to come to the house. We were told one would be here on Thursday, Aug 29, between 8-10 am. I waited by the front as I am deaf, cannot hear anyone knock. At 10 am, I got online, not easy to find the response box on Chat Line, but finally did. I wrote the service rep was not here, I had an appt at 11:00am. Was told by second person, Bridgette W, one would be... Read more

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  • 2 days ago
  • Media
  • Tustin, California
  • Terrible Cable Service
  • 11
  • REVIEW RATING 4/5

On June 2015 I called cox customer service regarding my account. I spoke with several customer service James, Cassandra and Fernando. I was on the phone for 3 hours and finally got escalated to a supervisor. Luke, supervisor, had gave me an explanation in regards to our bill. He mentioned we had 200 channels which I discovered it wasn't working (off air) but being charged. He mentioned that he... Read more

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  • 2 days ago
  • Media
  • Mission Viejo, California
  • 6
  • REVIEW RATING 4/5

Today I am waiting for someone to come to my door it is already time for me to go out to the doctors I am pissed off because the COX guy never called to show up I talked to a friend at the us stop nearby where I am in Orange County he said he saw the guy at the Subway after work. Hey why not a refund? What in the world this explains: and then I have too many boxes they left there so that I can... Read more

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  • Aug 21
  • Media
  • Las Vegas, Nevada
  • Cox Communication Service
  • 23
  • REVIEW RATING 4/5

Once again, another outage in Las Vegas!! Call into Las Vegas and speak with someone in New York. Was informed on Friday that the soonest they could get a tech out would be Sunday afternoon. An hour later I called back and spoke to a supervisor who informed me that it is a major outage, should be fixed by 3:40. Oh, the exact same thing happened on either Aug 3 or 4. The EXACT SAME SCENARIO,... Read more

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  • Aug 21
  • Internet
  • Pawtucket, Rhode Island
  • Cox Bronze Bundle
  • 24
  • REVIEW RATING 4/5

I had a cox bundle deal with a 2 year contract. I paid my bill every month for 2 years, on the 25th month my bill more than doubles, contract is over. I call to see what they can offer me, they offer to double my internet speed, but bill remains the same. I don't want faster internet, I want my bill reduced to what it was, I explain, they say no, the bundle deals are only for new customers, I now... Read more

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  • Aug 20
  • Advertisements and Cons
  • Irvine, California
  • Cox Bundle
  • 12
  • REVIEW RATING 4/5

Moved about 1/2 mile down the street. Had been Cox customers since 2008. Thought and expected it would be a simple process to transfer our account from one address to another, or at the least a routine matter to close our old account and open a new one at our new address. Oh what fools we were. Cox: - charged an "early termination fee" of $210 to close the old account - charged a $100 deposit... Read more

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  • Aug 18
  • Newspapers & Magazines
  • Atlanta, Georgia
  • Employment
  • 21
  • REVIEW RATING 3/5

Pat Esser closed down 12 Cox Communication's call centers that Jill Campbell worked hard to build cutting their budget so Cox media could launch a new company called Gamut. Then hired outsource agencies SITEL XEROX to take their place. In 2005 Pat's salary was way over a Million whereas Jill's was under 800,000. (tens year ago) All those awards it says he got. were for the work Jill has done for... Read more

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  • Aug 18
  • Internet
  • Phoenix, Arizona
  • Cox Internet
  • 12
  • REVIEW RATING 3/5

My internet keeps going down, 6 times in the last 22 days. I call and have waited 50 minutes... with still no answer. Ho wlong do you epect me to wait? I Email... and still no response after 2 days. Can't you post information about outages on your website? I have check with neighbors, this is not just my connection going down, the whole neighborhood does. You take my $, but where is my service... Read more

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  • Aug 16
  • Media
  • Hacienda Heights, California
  • 20
  • REVIEW RATING 3/5

I was given a date of August 16,2015 between 10and 12 that Cox would be here to install services. I called 15 minutes after 12 and was told that I was rescheduled for August 17 with no certain time frame. After I laid them out I get a email saying that my appt. Is for Thursday August the 20th between 10 and 12. I called right back and went off and they tried to tell me I was placed on a waiting... Read more

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  • Aug 13
  • Television/ Radio
  • Oklahoma City, Oklahoma
  • Full Bundled Service
  • 15
  • REVIEW RATING 4/5

I am sooooooo pissed off at Cox, the channels skips my DVR wont let me rewind or watch recorded movies. All is does is post a *** message saying "Sorry experiencing technical difficulties" its been doing these things for a while but I just been dealing with it, but now I'm really upset about the faulty service that Cox has been providing me, I need at least 6 months of free service while Cox fix... Read more

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