Cox Communications Complaints and Reviews

Had an experience with Cox Communications?   Submit review ›
Cox Communications
Main address: 1400 Lake Hearn Drive 30319 Atlanta GA
, ,
  • 431+21 mobile complaints
  • $170K claimed losses
  • $366 average
  • Show More
Had an experience with Cox Communications?
Submit review › Submit review ›

     

  • 1 day ago
  • Advertisements and Cons
  • Tulsa, Oklahoma
  • Internet
  • 7

I have been with Cox for years and years, I stuck with them because of their speeds they were and I say were amazing. Now it's just *** this last year has just been terrible I can't even get on the site to pay my bill because my internet provider doesn't have a working web page I mean really?! How does that even happen you're a internet provider. So I've been calling in every month repeatedly... Read more

Was this review helpful? 0 0

     

  • Sep 27
  • Media
  • Phoenix, Arizona
  • Poor Customer Service
  • 1
  • 1
  • 16

They are basically crooks. They lie and will never help solve your issues. I am so offended how they have treated me as a customer, I would not continue with their service even if they were the ONLY option. Hope to see them get what's coming to them( Karma), for treating other people this way! After waiting 2 hours and talking to 5 different people, they want additional money to move forward, and... Read more

Was this review helpful? 2 0

     

  • Sep 27
  • Media
  • Phoenix, Arizona
  • Installation Appointment
  • 1
  • 1
  • 8

Cox never showed up for install, after I called they said they have till 7pm, I called back an hour later (720 pm) they said the installer might have not connected ALL wires. After I checked, no one connected ANY wires outside. They gave me an "open" appt which mean the installer will be here in a day or 2. I *** Friday from work after I took off Thursday, still no installer, Saturday so far... Read more

Was this review helpful? 0 0

     

  • Sep 27
  • Media
  • Acton, California
  • Installation Appointment
  • 1
  • 1
  • 6

So cable companies never cross territories if other companies but why is this legal? So I had cox scheduled to hook up but they simply never came. Stayed home all day and called but they said they have till 7pm so I called an hour later (720pm) then they say they gave me an "open" install date which means they will squeeze me in the next day. Then no install Friday, no install Saturday , so I go... Read more

Was this review helpful? 0 0

     

  • Sep 21
  • Media
  • Williamsburg, Virginia
  • Poor Service
  • 30

Contour is not ready for prime time. The system was developed by Cox and has too many software issues and should not have been offered to the public. Cox continues to say they are working on the issues but I don't see any fixes for the numerous problems anytime soon. They continue to take our money for an inferior product and offer us nothing in return. Their response to my weekly complaints is... Read more

Was this review helpful? 0 0

Cox has the worst internet service and Coustmer service the Internet is always down and there couustmer service is slow and in helpful thanks for nothing cox all your good for is over charging me and not providing the service that is expected and or deserved Add comment

     

  • Sep 18
  • Home Phone
  • Costa Mesa, California
  • Phone Calls Charge
  • 23

Sold me a plan with tv, phone and internet. I was advised the phone included unlimited local and LD only to find out I was being charged for each call. I called and spoke to an agent and a supervisor who was hard to understand (Tiffany/AZ.) She sounded like a recovering meth addict. I asked for a refund only to be told that too bad, that is what I signed up for. I advised that the agent who... Read more

Was this review helpful? 0 0

     

  • Sep 18
  • Media
  • Houston, Texas
  • Overdrawn Account
  • 15

Cox is truly a rip off corporation I'm about to take my services elsewhere they debited my account twice for my monthly bill causing my bank account to be overdrawn. They acknowledge it was their fault but refuse to credit my bank account for the $250 instead they left the credit on my monthly Cox bill and thinks that's ok for them to do. I spoked with an attorney and I'm about to sue these... Read more

Was this review helpful? 0 0

     

  • Sep 18
  • Media
  • Enfield, Connecticut
  • Cox Communications Services
  • 17

Commercials from Cox Communications state, If our modem or routers is more then 4 or 5 years old it's time to upgrade" & "Cox has the latest technology". Why is it than that Cox equipment whether is is a modem, router, gateway or one of their cable/dvr/hdtv boxes are they all 4-5 years old and they have nothing newer? I am told my Cisco HDTV/DVR Explorer 8643HDC and Cisco DPQ3925 eMTA Gateway... Read more

Was this review helpful? 0 0
 
×
You are reading about Cox Communications.
Filing a new complaint about
×