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2.0

I pay for Cox's Ultimate service (150 mg/s+) at $120/month and what i get is, 3 machines, 5 network cards saying I am getting 30-90 mg/s. I called Tech support and they claim I get 150 mg/s+ their machines say so so, move on their is nothing to see here.

In previous service disputes I have dropped their phone due to poor service (someone at Cox cancelled a scheduled house move without prior agreement or contact). I dropped Cox's TV because of bad product (whole home DVR that didn't work) with blatant customer service lies on support calls (they kept blaming the connection and after 6 months of bad/no service I was told the boxes were bad and they were dropping them and 'the new boxes would fix the bad product'. I could maybe believe the new product would be better but not the blatant CS lies to me.

I do not, repeat, do not believe anything Cox or their people say anymore. This is sad because I have compared Cox's cable to both Verizon FIOS and AT&T U-verse and it used to test out better. Not anymore!

Thinking their customers are too *** to know when they are having smoke blown up their behinds, they must train the support and tech people on how to dissemble or outright lie to their customers. I believe their customer people do not believe they are lying, but either they are hiring and support personnel that can not detect a service lie or are right out of the used car sales environment. Bottom line -- I do not trust Cox anymore.

The easiest game to play for service providers is the blame game, blame everything and everybody else but yourself. But... 3 machines/5 internet cards and the same service levels at 1/4 to 1/2 of the stated service level is hard to believe and even harder to pay for.

The customer service people suggest their fiber service but this seems too much like their suggestions that I get their new, improved TV service when they lied about the TV service that was not working. If the product is bad, it's bad. If they are lying, they are lying.

Lying is not a good customer retention strategy. Cox should fix their service offerings, anything less is an insult to their customers. The only thing that keeps them competitive, in my opinion, is that their competition has the same service and CS model, deliver less than they deliver and blame, blame, blame the customer for their equipment's failings.

Quite the service model!

Reason of review: Damaged or defective.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

Cox Communications Pros: Past performance.

Cox Communications Cons: Current performance, Service support.

Location: North Las Vegas, Nevada

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Guest

I dropped them. They are aggravating.

I don't use then any more.

I use my TMobile for with unlimited data as hot spot. It works!

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