I was proactive and had all my utilities setup in the house I was moving to 30 days in advance, that was July 15. When I moved on aug 6 nothing except regular utilities. All the cox services did not work, cable, internet, home security. I have had techs out, bucket...Read more
I signed y for a 1 year contract for a set price. First bill came 2 weeks later. $38.00 more than what I was told. When I called they told me I was mistaken. I have tried to work with them for over 11 months. And my bill goes up every month for no reason. I had one...Read more
I didn't like
- No discounts for loyalty
- Billing customer service
Cox Communications tech support, loyalty, and Sales Store Offices have to be the MOST poorly organized company in the industry. They have basically a monopoly on service in Las Vegas, NV and treat customers that way. I ONLY WANTED Service. New build. After 6 weeks 4...Read more
Cox Communications - Billing
The bill keeps going up. When calling to reduce un needed services they claim reducing will cause the bill to be higher due to "bundle" pricing. How can they carry on like this? It's blackmail!
Cox Communications - On demand
A show I was trying to watch wasn't working and they reset my cable box. That didn't do anything so they put me in "escalations" then I waited 20 plus minutes without anyone helping me. So I hung up and called again, went through the same ordeal, and they finally told me there was nothing more they could do... I pay almost 200 dollars a month for their product, they should be able to do something.
Cox Communications - Rip off
Since when do you have to pay extra if you go over your internet allotment is this a cell phone company now I have had internet my whole life just about and never had to monitor how much I have used it never mattered
Cox Communications - Ruined my credit !
All of a sudden a bull collection showed up on my credit report from 2012 ! It's 2017. No one will help me resolve the issue and make this right . I'm suffering now because my credit went down and I can no longer qualify for a home for me and my kids
You are the worst company I have ever dealt with. You literally have a system in place to cheat people on late fees, raise prices. I'm sure there's a big suicide rate on your employees. When you will just die as a company? I would give my left nut for you to die and...Read more
- Concept of having a cable provider
I didn't like
- Incompetent e-care specialists or liars
- Wasting my time
- Dishonest company
WORST company to deal with. I am repeatedly over charged when they tell me it's one price and it's 10x more. I had a guy come to the house to fix one thing and messed up another. Someone was suppose to come again, he never shows up then I get a voicemail that we missed...Read more
We have been trying to resolve issues on our bill for 4 months now. We are being billed for services we do not receive and in no way did we authorize. Our bill went from a pkg. deal of $140.00 +tax. All of a sudden our bill is $260.00 a month. My husband and I are both...Read more
I called to see if I could get a reduced rate for my bill, thinking that they might be offering an incentive package. They proceded to remove my cox solutions program without telling me. When I discovered that I no longer had the service I called to find out why. I...Read more
I went into the Cox store near 51st and Mingo, in Tulsa, Ok. today to have my internet changed to try and save some money. I take care of 3 Cox accounts, my parent, my oldest son's and my family. Two weeks ago, I went into the same Cox location to see about saving some...Read more
- Leaving the store
I didn't like
- Rude customer service
- Managers not even knowing their own promotions
My bill for cable, internet, and phone (which i don't need but was told was cheaper to include) was $245 .... for cable and internet!!! I've been a customer for over 25 years and this is their "loyalty" program. I told the gentleman i wanted the most basic tv i could...Read more
So, I have a bundle package with Cox started at 90.00 a month. two yrs later my package deal is coming to an end and luckily i'm moving. So I call to transfer service, they zero out my account ( without telling me that they are taking another 235.00 in payment off my...Read more
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