filters
state:
Show
city:
Show
category:
Show
product:
Show
I was on hold for over a half hour waiting for someone to answer. At which time i was transfered twice. The reason for my call was, i was charged two hundred dollars for early termination of my cable package. I never terminated service, i still have service. When i asked about the charge? I was told because my cable was shut off and turned right back on because i forgot to pay. No only was i charged 30.00 reconnect fee, but the also charged a...
Read more
1.3
#1013323
Not all the people are incompetent but what poor tech support and customer service i have been calling for 5 days and every time you get a different excuse. I end up buying a ney wifi modem and they still cant get working after being a loyal customer for almost 7 yrs i have had enough. They also sId they had some outage and said 5 different times that it would be fixed they wouldn't even check outside to see if something wasn't working, but will...
Read more
1.4
#1010199
On 2/11, Cox informed me my email was not linked to an active internet service account. I had to call them or they would delete the account. I called and was told Cox had changed my account number a few years ago to accommodate a new billing platform but did not link my email account to the new number. Now they are rolling out a new webmail platform and that is why they caught it. I told them this is a business account that generates income; I...
Read more
2.0
I didn't like
  • Non-responsive tier 2 techs
  • Escalation process for unresolved tech issues after 72 hours
  • Management does not care if i leave
#1009876

Homelife Review

#1012651
1.0
I was on a 12 month agreement at about 150 a month for 12 months all of a sudden my bill is almost 300 bucks they keep advertising a free indoor camera for Homelife and it's not free my bill for homelife started out at 29 bucks a month with the camera it went to 54 bucks a month this company does not honor its agreements at all
Comment
Show

Short Review for February 08, 2017

#1004876
I asked for a new box. I have been a customer for 25 years! They gave me a'fixed box.' Seriously? My next call is to direct tv.
Comment
Show

Short Review for February 04, 2017, Other

#1002892
1.5
Has anybody ever noticed that whenever there is a show exposing the negative aspects of Scientology all of the sudden that channel has weak signal . Have noticed this on several different channels during different shows , nice censorship cox cable , you too must be controlled by the Hollywood elites . Very disappointing and will be canceling service .
Comment
Show

Cox Communications Internet Service Review

#992948
3.1
Should I be getting charged for a service technician if the reason my Internet isn't working is not due to anything at all in my house including all of my equipment and cabling? If so why is there a self service install option? Please look into this because I'm being charged for a service tech for this very reason.
Comment
Show
I just moved to a new state and made a quick decision to go with cox for cable/internet/phone. They are the absolute WORST company I have ever had to deal with in my entire life. I have had five missed appointments for my installation and the customer service agents are all liars. The have made promises for scheduled services and even promised to credit my account for not showing up but nothing has happened and they are giving me a hard time...
Read more
#1009499
Employee did not offer any solutions to my issue in regards to cox security alarm system. Employee refused to escalate call to upper level. Employee treated me like I am asking for charity. I am a new cox home security owner. I would not recommend cox home security service to anyone. This was a horrible customer service thus far. Employee did not offer any solutions to my issue in regards to cox security alarm system. Employee refused to...
Read more
1.0
I liked
  • Representative who handled my call
I didn't like
  • Tyson 19274
  • Representative who handled my call
#1008673
From the installation I knew this was going to be a headache. We were told we would get speeds up to 50, although the minimum is 20, we would be on the high end. We have never had over 24 and our service keeps dropping. It has cost my wife untold wages because of this. We are now told by Cox that the modem they sold us is the wrong one and are going to start charging us rental fees on the equipment they sold us. They also suggest we take the one...
Read more
1.0
I liked
  • Being with a different company
I didn't like
  • Incompetent e-care specialists or liars
#1007791
Subscribed to Cox in December.Installer took 8 hours, had no idea of how to do his job and also left a mess, wires everywhere, had to get someone to fix his mess. Was told would bury cable within 2 weeks. One month passed so we decided to call them to see when. Told 2/7/17. Stayed home all day waiting for call/appearance. No one called or showed up. Called Cox to inquire where their people were. Now said they would bury cable 2/13. Did not...
Read more
Anonymous

Charles Hatter same problem. cable has been above ground 27 months and it is not my service. called Atlanta. Absolutely useless. today is 2/13/2017. FCC is too political. they are in bed wit...

#1007350
I was calling to receive new customer services from them. While looking for just internet, i had found a great deal online for internet and cable. The internet preferred is offered at $59.99 and if you bundle with the basic cable with free hbo, you would only pay $58.99. An entire dollar less than the price of just internet. So of course I decided I would go with that. So I call and ask to change to that deal. It took about 4-5 different people...
Read more
1.0
#1004964
Tired of my plan changing and 2 year commitments. After 30 years of uninterrupted service with them, I want a plan that does not force me to call in, be on hold and wait for some child to give me the best deal I can get. I'd like the respect of getting the best deal because I'm a valued customer. I refuse to give a commitment. It is time for Cox to give the commitment to giving me, their loyal customer, the best available price without putting...
Read more
#1004228

Contact Cox Communications

Headquarters Address:
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319
Phone:
(877) 206-4210
More

Companies similar to Cox Communications

I've been a customer for several years (There's no choice in my area .. Cox is sole provider) And between the price increases, the poor service, the bait/switch (they count the HD Channel lineup (Which is exactly the same content/channels of the regular lineup) in their listing of number of channels for consumer viewing .. in REALITY it is HALF That .. ) Changing the service so that they increase the prices by now requiring Boxes on EVERY TV in...
Read more
1.2
I didn't like
  • Promotional scam
  • Defrauds customer with unannounced surcharges
  • Will not respond to complaints
#1004095