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Hi, new customer of Cox ...almost a year. I need the high speed internet and century link only offers 30mg in my area so Cox is it. Last week Contour box went out, called was told the next day a tech could bring out new one, I had major dental work that day, so I...
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#1103251
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I read everyone's complaints..I have been with Cox for over 20 years NOW... I AM EXTREMELY happy with Cox.. I have NEVER had any issues.. Their HIGH SPEED Internet is GREAT!!! NEVER AN ISSUE... MY Bill has NEVER GONE UP... I am just a Customer.. I am NOT employed by...
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#1103089
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All of the time in Sun City Summerlin COX "goes out". I have lived here 7 years all with COX and I would bet on 100 or more "outages". To me that means they do not want to spend enough money to fix it correctly once and strengthen their system in our area. I run my...
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#1100677
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Cox Communications - Customer service

Cox Communications
#1099296
COX is deceptive advertising their 'bundles" offering one price & then charging another more expensive amount after one year into a two year contract, leaving someone stuck and Responsible for the bill.
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Cox Communications - Channels 2 and 7

Cox Communications
#1097338
How could you take channels 2 and 7 off with hurricane Irma threatening!
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Cox Communications - Billing

Cox Communications
#1088633
The bill keeps going up. When calling to reduce un needed services they claim reducing will cause the bill to be higher due to "bundle" pricing. How can they carry on like this? It's blackmail!
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Cox Communications - On demand

Cox Communications
#1086997
2.3
Details
A show I was trying to watch wasn't working and they reset my cable box. That didn't do anything so they put me in "escalations" then I waited 20 plus minutes without anyone helping me. So I hung up and called again, went through the same ordeal, and they finally told me there was nothing more they could do... I pay almost 200 dollars a month for their product, they should be able to do something.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
My 88 year old mother's Cox bill steadily increased over time to $205 per month...mind you for BASIC channels, nothing fancy...this is a ridiculous amount to pay...sooo I went with Direct TV...no installation fee and $50 per month...all the channels you could want!...
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1.0
#1090611
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I was proactive and had all my utilities setup in the house I was moving to 30 days in advance, that was July 15. When I moved on aug 6 nothing except regular utilities. All the cox services did not work, cable, internet, home security. I have had techs out, bucket...
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#1085689
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I signed y for a 1 year contract for a set price. First bill came 2 weeks later. $38.00 more than what I was told. When I called they told me I was mistaken. I have tried to work with them for over 11 months. And my bill goes up every month for no reason. I had one...
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1.0
I didn't like
  • Threats from customer service
  • No discounts for loyalty
  • Customer service
#1085216
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Cox Communications tech support, loyalty, and Sales Store Offices have to be the MOST poorly organized company in the industry. They have basically a monopoly on service in Las Vegas, NV and treat customers that way. I ONLY WANTED Service. New build. After 6 weeks 4...
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1.0
#1085142
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You are the worst company I have ever dealt with. You literally have a system in place to cheat people on late fees, raise prices. I'm sure there's a big suicide rate on your employees. When you will just die as a company? I would give my left nut for you to die and...
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1.0
I liked
  • Concept of having a cable provider
I didn't like
  • Incompetent e-care specialists or liars
  • Wasting my time
  • Unhappy
#1085095
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WORST company to deal with. I am repeatedly over charged when they tell me it's one price and it's 10x more. I had a guy come to the house to fix one thing and messed up another. Someone was suppose to come again, he never shows up then I get a voicemail that we missed...
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#1083206
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We have been trying to resolve issues on our bill for 4 months now. We are being billed for services we do not receive and in no way did we authorize. Our bill went from a pkg. deal of $140.00 +tax. All of a sudden our bill is $260.00 a month. My husband and I are both...
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1.6
#1083127
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