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After the many years I have had your service, I am shocked at how much you have increased the invoice! I did call however, no one was able to help me with reducing this with any type of promotion. Since you do not offer any special program to seniors and people with...
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1.0
I didn't like
  • Price increase twice per year
  • Lack of offering price savings to current clients
#1027294
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here we go again with another price increase. i have advanced basic, no,pay channels, and lowest speed internet and it will be going up,over $145 a month. out of all the channels i get i watch maybe 20% max. luckily i do not use netflix or other streaming video service...
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Hello Today on Transcontinental in Metairie service van #33744 was blocking the sidewalk. My friend is in a wheelchair and I had to bring her out onto Transcontinental to get to the corner. The service man was at a corner house and could have parked on the side street....
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1.0
I didn't like
  • Blocking the sidewalk
#1022616
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Short Review for February 28, 2017

#1015039
The driver in a white Chevy Cox number 43803 is on her phone and driving erratically not paying attention to the road.
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Homelife Review

#1012651
1.0
I was on a 12 month agreement at about 150 a month for 12 months all of a sudden my bill is almost 300 bucks they keep advertising a free indoor camera for Homelife and it's not free my bill for homelife started out at 29 bucks a month with the camera it went to 54 bucks a month this company does not honor its agreements at all
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Cox Communications Receiver Review

#1004876
I asked for a new box. I have been a customer for 25 years! They gave me a'fixed box.' Seriously? My next call is to direct tv.
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Short Review for February 04, 2017, Other

#1002892
1.5
Has anybody ever noticed that whenever there is a show exposing the negative aspects of Scientology all of the sudden that channel has weak signal . Have noticed this on several different channels during different shows , nice censorship cox cable , you too must be controlled by the Hollywood elites . Very disappointing and will be canceling service .
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Have been with Cox a long time. Many years ago a supervisor informed me to "re-shop" my bundle when my agreement was up. Jan 2016 It was time to "re-shop. I committed to 2 year bundle package/agreement. Never once was I told that my telephone or my promotion discounts...
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Anonymous

anonymous Cox is a Total "ripoff " and deserves a Class Action Lawsuit. You need to commit to a 24 month contract and they tell you your rates will remain the same for 2 years, as long...

Ultimately, after finding it necessary to ask to speak to a supervisor, then her arguing with me, she found a way to put my bill back down to what I'd been paying, rather than paying the $55 increase they tried to stick me with. I thought it was very unprofessional for...
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#1019765
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I currently live in an apartment for almost a year and a half and I have had Cox Internet. I decided that I wanted their contour T.V and I wanted to be able to record. I had someone come to set it up and my apartment didn't have the correct wiring. I had an appointment...
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Anonymous

Nancy Cox customer service has definitely gone downhill. I had a Loyalty rep that just wanted to ask me the same questions repeatedly instead of using my answers to help me! Then af...

4.3
I liked
  • Special prices
  • Internet package
I didn't like
  • Service for setting up tv
  • How cox did not install new wiring for free
#1016501
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Cox representatives in their retention department make special offers and often you will receive that offer per a month's billing only to have it change to the original amount the service was listed or offered for. In my case, the bundle I had was going up...
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#1015476
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I was on hold for over a half hour waiting for someone to answer. At which time i was transfered twice. The reason for my call was, i was charged two hundred dollars for early termination of my cable package. I never terminated service, i still have service. When i...
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1.3
#1013323
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Not all the people are incompetent but what poor tech support and customer service i have been calling for 5 days and every time you get a different excuse. I end up buying a ney wifi modem and they still cant get working after being a loyal customer for almost 7 yrs i...
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Contact Cox Communications

Headquarters Address:
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319
Phone:
(877) 206-4210
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On 2/11, Cox informed me my email was not linked to an active internet service account. I had to call them or they would delete the account. I called and was told Cox had changed my account number a few years ago to accommodate a new billing platform but did not link...
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2.0
I didn't like
  • Management does not care if i leave
  • Escalation process for unresolved tech issues after 72 hours
  • Non-responsive tier 2 techs
#1009876
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