Cox CommunicationsComplaints and Reviews

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1.7 Based on 326 reviews
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Cox Communications lied regarding their contract terms. They told me to agree to their contract by telling me that I was "locked" in for a specific rate during the duration of my contact. PLUS, they would send me a $350 gift card for being a first time customer. But when I get my bill, the rate is higher, AND none of the representatives I spoke with can find the initial phone conversation (recorded) I had with a Cox rep. Now they are saying that... Read more

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In August, I bundled all my services with Cox because there was special on TV which said you would be eligible for a $100 gift card if you bundled. After I bundled the Cox Cable office said I would have to wait a few months to verify my continued service and then I would be able to get the gift card. Well, I have made several phone calls and have had nothing but the run around. They gave me an ID number to use and after submission and waiting a... Read more

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For six months I have been trying to have a COX cable that runs from the street approximately 300 feet to my home buried. Countless calls to the company that Cox contracts with to do that work have only been answered by voice recorder and no return calls have ever been received. Subsequently, I've gone to your SOLUTIONS store and asked them to contact someone on my behalf to have the cable buried. After several unsuccessful attempts I returned... Read more

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Worst service ever. I have had COX for 2 months. In that two months the cable has been out 6 times

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paid over $500.00 after 8+ years. thought we would only pay until it was paid for $100 . I told them to give me my over payment back,how would you like to buy a car and after it is paid for keep paying?!They said because tech who set it up did not mention do you only want to rent it until it is paid for....TooBad.oh ya said that we had free service [ins.] by renting,but when issue arose said that it would cost use $75 .how much money can i make... Read more

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My friend told me what happened on her computer a few days ago. She got this message with blaring horns, etc telling her that there was a problem and her hard drive would be erased and it was from Cox. there was a phone number they provided for her to call to get this fixed. The number was not the Cox number she usually calls for support so she called the local Cox support number. She got an agent who told her that the only ones who can fix this... Read more

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Cox lies to customers all the time. If I could give a rating it would be a - 100.after 6 yrs Cox customer.finally fed up and cancelled my service with them

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I have been a customer since 2010. I have had to suffer due to increased prices during this time all the while paying my bill on time.Cox has inconvenienced me since June of 2016 giving me incorrect information about the plan I am being enrolled in and I have had to spend numerous hours on the phone correcting their errors and being inconvenienced. I moved while in virginia Beach VA in June 2016 and transferred services to my new address. It... Read more

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I've had to order my card twice already and it's way over due they cancelled the first one I had service for over two years they need to change who they deal with about the cards it's bs

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Signed up for Contour in Summer with the promise I could watch WSU Basketball from my laptop on channel 22 or 2022. Basketball season starts, channel drops from the options. After a call to service and they have to verify that that channel no longer is available with 10 minutes of looking to see if the channel is still available they can't give a reason why its no longer provided for Contour. They offer me a 3 dollar credit for 6 months of... Read more

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