Cox CommunicationsComplaints and Reviews

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1.7 Based on 295 reviews
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  • Customers like
    • Internet speed 6
    • Past performance 4
    • Represenative was nice 4
  • Customers don't like
    • Customer service 21
    • Horrible customer experience 17
    • Current performance 13

First off, I hope an actual "Lying" Cox worker sees this review! I tried to fix a billing issue that they made (not me); basically, I was being charged for a promotion that a "Lying" Cox Service Rep said would be free. Bottom line; I have to pay for a so-called free promotion even though their notes on whatever screen they're looking at says it would be free? What the heck? No problem...just mad as heck...and time to get back at "Lying" Cox. ... Read more

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I have been with them for 15 years. Generally good service. But their equipment is old technology that is fair at best. I finally replaced their modem with my own modem. What a difference! Way faster speeds and less "burps" in service. In 15+ years I have never paid them late. We went on vacation and forgot to pay. Get home on the 20th and our cox services are turned off. Called immediately to complain about the sudden disconnect after... Read more

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Just unfortunate that there isn't a zero stars. I've been a longstanding Cox customer for phone and internet. Mainly because for internet there just isn't any service quite as fast as theirs. I pretty much knew I was making a mistake when I cancelled my Direct TV to upgrade to a bundle with Cox. My issue in the past has been with the Frequent price increases. The issue prompting this review is customer service. I reluctantly decided to bundle... Read more

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I had my router taken when cox guy came to change my modem. I reported it and the lady told me oh the tech get carried away and just pack up things when they leave. Then another guy calls and saids im calling anout the router that was supposly take. I was upset then cause right then you knew he did not believe me. The following day the gut just said the tech worked with them for 17 years why would he take it. That place is so missed up. ... Read more

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I've had Cox for 12 months now. First signed up in Walmart they promised my bill would be $99/month. Get 1at bill it's $200. I was pissed because the Rep lied to sign me up. Besides that Cox Customer service sucks ***! The reps will hang up on you real fast! An so will them so called Managers. Cox has ridiculously prices an every month the bill goes up. Cox is a rip off. If your not a customer. Please don't waste your time Joining an getting... Read more

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Gave my info to a virtual stranger who just moved in as a roommate. Told him annoying and relentless. , and not paying for EVERY SINGLE CHANNEL COX OFFERS but wouldn't leave me alone. I told him to put HIS portion in his name, but he didn't listen and doesn't have regard for anyone, and Cox doesn't either. COX RELEASED MY PRIVATE INFORMATION TO HIM WITHOUT NOTIFYING ME AND VINCENT FELDMAN CLOSED MY ACCOUNT DOWN. I HAVE BEEN ON THE PHONE WITH... Read more

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Worst and rude customer service ever. Pissed off with the customer care representative.

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The worst service I have ever had. I have lived in many locations across the USA, COX provides the worst Internet/Cable . Do not recommend. Within the first few days of installation both the internet and the cable went down. Technicians returned and the service signals were boosted, then a few days later the Internet went down. They came back to install the security, and in doing so disconnected the cable TV which remained down for weeks because... Read more

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I am seriously getting stacked at cox billing they are over billing me up to 450 month and now is issues of 645 and the payments of 100 or 80 every week is not enough there my most expensive bill and seriously thinking to cancel and get a pre paid lawyer to send them a letter how they are lying and sneaking charges and was told my bill will be 180 by sept and that's BS as long they keep getting me behind i will be stuck and only way to be... Read more

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It seems the more services Cox offers, the worse their current service gets. Several times lately I have turned on my television to find that 80% of the channels I enjoy watching (TNT, cartoon network, comedy central, BBC america, etc) are pixellating so badly that programs are unwatchable. Sometimes no more than one second out of ten is intelligible. In addition to this, their new "mini-box" program has proved to be a trade off. While I now get... Read more

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