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Cox Communications - Change channels without any notice

Was watching a television show last night, as part of the package I paid. In the middle of the show, got a message " call to subscribe." I called Cox to ask what was going on because I had already paid for the channel as part of the package. The response from Cox " the particular channel was now part of their premium package and in order to get that channel, I need to upgrade my service for an addition $44.00. I was shocked. How can Cox change cut off a channel (A.K.A. change the package) without any notice. Unbelievable!!!!!!!!
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1 comment
Anonymous
#834026

Give me an email. I'm an authorized Directv retailer and can set you up for free; no start up fees, no service issues, and a gift card to either Costco ($200) or Best Buy ($150).

Tklein24@gmail.com

Review
#503138 Review #503138 is a subjective opinion of poster.

Cox Communications in Hartford, Connecticut - Exorbitant Price Increases out of sync with Quality of Product

My cable, phone and internet bill spiked from approximately 190.00 to over 250.00 per month. The company offered a small discount that only brought my bill down to $220.00. There are several features I am paying for that I don't want. However, the company will not let me unsubscribe only from those features. The cost for their product is outrageous and is not worth it. I would drop them like a hot potato but there are no competitors in my area. I filed a complaint with the BBB but they were unable to prompt the company to take further action. I urge all consumers to avoid doing business with this company if possible.
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3 comments
Anonymous
#836512

I totally agree. If I had another option for internet, I would drop their service tomorrow.

The basic channel selection is so bad, other than five or six commercial and public stations, all of the others are worthless. And, we pay for them.

Anonymous
#834029

I can set you up with Directv with no start up costs or hidden fees. Will give you every price, and make your cable bill go down by $30+ a month.

I'm an authorized Directv Retailer.

Email me if interested.

Tklein24@gmail.com

Anonymous
#832956

Cut the cord. Get an HD indoor antenna (there are online sites that will help you figure out what type will work best at your home).

Then go to Hulu Plus, Netflix, and Amazon Prime and see which ones have the programs or channels that you watch. Sign up for what you need and then drop Cox TV. You can get a Roku or AppleTV if you want to add that. You'll start saving money from the first month.

Get an IP phone like OOMA and you can also drop your Cox phone service.

You'll probably have to keep your Internet service from Cox, but that's it.

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Review
#502934 Review #502934 is a subjective opinion of poster.

Cox Communications - 3 years of ***

Took service over after husbands passing for my grand children in CA. I am in another state. Have called me constantly with account past due not paid on time. I have a due date of the 21. They would tell me it has always been the 12th. I can go back from day 1 and it's the 21. Called to tell me one time that my bill was being paid through BOA. Never had an account with BOA. Now turned this into an account assumption" where grandson would take over account and I could get out of this nightmare. You guessed it. After dealing with every kind of unqualified rep. I have paid through July and they have billed my grandson for a new service. I was told that it was just a takeover on his part. It was supposed to be effective by May 15. Someone at COX cancelled that and I had to do it all over again. HUH???? Now they are saying he owes $70 by the 7th of July. What a bunch of ***. I was told it would be a $32.99 charge only from May 15. This is the worst company in the world next to AT&T.
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Review
#502753 Review #502753 is a subjective opinion of poster.
Loss
$5000

Cox Communications in Scottsdale, Arizona - Incorrect billing, incorrect level of service, when I complain agents hang up the phone

I just moved to AZ from MA. In MA there are several cable companies that compete for your busines so the service levels are exceptional When I moved out here, I called COX. THey passed me around to several sales reps, got the order incorrect 3 different times, didn't show up on the right date, came in with the incorrect equipment. I was told that my package included free installation, yet before I even got my television going, I had a paper biill in the mail, charging for installation, and was $40 more a month than their promised special. THis is illegal bait and switch. Try to call their customer service to complain, on hold for ridiculously long periods of time, chat doesn't work, no one seems to know anything there. This company needs to be broken up and de-monoplized so that competition other than satellite can push better service levels in the community
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2 comments
Anonymous
#834035

If you haven't switched cable companies, I can help you out. I'm an authorized Directv Retailer and can set you up with no service fees, upfront costs, free installation, and a Best Buy gift card ($150) or Costco Cash Card ($200).

Give me an email if you're interested!

Tklein24@gmail.com

Anonymous
#832962

Cut the cord: Purchase an OTA indoor HD antenna (free local/network channels). There are sites on the Web to help you select the best type for your area.

I'm also signing up for Hulu Plus, Netflix, and Amazon Prime. Together they cover every channel I need for under $30 per month.

Since I have SmartTV's I don't think I'll even need an AppleTV or Roku box. Might need to sign up for an NFL package, but most of that I can get elsewhere (like the OTA antenna).

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Review
#502636 Review #502636 is a subjective opinion of poster.
Service
Cox Communications Installation

Cox Communications - Ported 6 lines to Cox from CenturyLink; SCREWED up order; 3 service calls in 3 days

FED-UP WITH COX CUSTOMER SERVICE !!!!!!!!! Ported 6 lines from Century Link on Monday- 3 days ago STILL DON'T HAVE THE LINES RIGHT! RIDICULOUS HOLD TIMES!!!!!!!!!!!!!!!!!!!!!!!!!!!!! One service call addresses the problem only to find out they created a new problem!! YIKES !!!! The tech disconnected my FAX line when he was here yesterday to clear static from line 3..YIKES!! The reason we went with COX is because they can mask all 6 business numbers to caller ID the main line.. yep... that what they promised, NOT WHAT THEY'VE DELIVERED! Last time I dealt with Cox was 1995 when I vowed NEVER AGAIN.. I got sales-talked into a new and improved customer service. BS!!!!! RUN!!
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Review
#502538 Review #502538 is a subjective opinion of poster.

Cox Communications in Phoenix, Arizona - "Hi speed" internet access has slowed rapidly. Cox wants to charge a premium to return it to normal.

I am presently disputing a claim for a missing TV receiver that we received from Cox after we converted to DirectTV. We elected to keep our "high Speed" internet access, which costs us in excess of $60/month. Last week, we received a notification that we had exceeded our data usage for the month. contractually, we have had Cox "High Speed" internet access for 20 years. We were never advised that 1)There was a data maximum, 2)There were different levels of service (like Sears' famous: Good, better, best), 3) and that there was a premium for each level. I'm not sure what Cox is doing is legally correct (I know it's not morally correct). I've reported them to the Better Business Bureau (They are a member), as well as the Attorney General for the state of Virginia. Verizon supposedly is partnering with DirectTV for internet service, and we will leave Cox completely when that occurs. Cox is NOT Your friend in a digital age!
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Review
#502529 Review #502529 is a subjective opinion of poster.
Product
Cox Communications Receiver

Cox Communications - Charge Review from Norfolk, Virginia

I recently cancel my service with Cox mid June. I already paid the advanced bill from june 6 to july 6. Why in the he** i get a bill for $121. When my service is off. Cox is definitely a ripoff and charge customer ridiculously high rates for nothing. I will never ever get Cox again. Anyone with Cox really need to seek other cable or satellite companies. Becsuse they have poor customer, poor management and poor ratings. I hope they go down. Whoever owes this company should be...............enough said! And i hate those *** commercial Not funny at all.
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Review
#500526 Review #500526 is a subjective opinion of poster.
they have no competent service no US service no ONSITE fraud department is all base offshore by rude and harassing people endless waiting on phone fraudulent charges I will seek consumer protection assistance on this matter they have NOTHING IN THE USA - people, WAKE...
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1 comment
Anonymous
#830401

I agree with this guy, Cox Communications can go get ***. horrible service, i download games of steam and ps plus all the time, legally yet, they some how keep reporting me for high traffic, i pay for top teir internet too, just because this isnt the 56k modem days, they think i am a pirate. SO GO GET *** COX COMMUNICATIONS.

Review
#500400 Review #500400 is a subjective opinion of poster.
Service
Cox Communications Internet Service
I had power of attorney for my elderly father as he was nearly blind and lived in the home he owned. He passed leaving me with a household income of under $650.00. The bank negotiated, the gas company, electric company, mortgage company, etc., all worked with me. I...
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Review
#500359 Review #500359 is a subjective opinion of poster.
Service
Cox Communications Bundle

Cox Communications - Things were rolling along fine till i got a email from cox.

i have 3 ip cams 5 computers and 2 steam accounts with over 200 games on it and 1 server. when did this become a thing. i did not hear they were going to do this. lucky we have not seen any over charges. the email i got is as followed. Thank you for choosing Cox, we appreciate your business! Your Cox High Speed Internet package includes a data plan of 250 Gigabytes. As of June 12, 2014, your household has used 255 Gigabytes of usage data in the current billing cycle. Some common factors affecting data usage include the number of Internet-connected devices in the household, Wi-Fi network security, the amount of streaming video watched, and the presence of viruses and spyware on one or more home computers. If you're interested in learning more about data usage and the factors affecting it please visit: http://www.cox.com/DataUsage You can view your data usage by logging into your account and checking your data usage meter in Internet Tools: https://myaccount.cox.net/internettools/datausage/usage.cox To learn more about how to prevent spyware and viruses and download a free copy of Cox Security Suite (a $199 value) please visit: http://www.cox.com/security We're happy you're getting so much value from your Cox High Speed Internet service. We have several Internet package options offering speed and data plans to meet a variety of needs. Based on your recent usage, your online experience would be improved by moving to a package featuring even faster download speeds and a larger data plan. To learn more about special offers for all Internet package levels and to find the one which best fits your needs, check out our current upgrade offers at: http://www.cox.com/chsiupgrade Or please call us at 1-877-840-2777 for assistance in selecting the option that best fits your household's needs. Thanks again for choosing Cox High Speed Internet. Sincerely, Cox High Speed Internet Team Cox Online Privacy Policy and related terms and agreements http://www.cox.com/policy
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1 comment
CoxHelp
#831444

While I understand that the idea of data usage limits isn't appealing, we've actually had them in place since 2001. Cox doesn't charge overage penalties like other internet providers do.

We have different tiers of internet service to try to meet the different levels of customer need. When a customer exceeds the data allowance for their subscribed internet tier, we attempt to notify the customer by email and pop-up messages through their computer's internet connection.

In some cases, customers aren't aware they are exceeding the allowance because their computer is infected with a virus that is sending spam or they are sharing their Internet connection through an unsecured wireless network. If you have any questions about your usage, please don't hesitate to email my team at Cox.Help@cox.com.

sincerely,

Becky K.

Cox Social Media Support Specialist

Review
#500331 Review #500331 is a subjective opinion of poster.
Service
Cox Communications Internet Plan