Unclaimed
Cox Communications
Reviews and Complaints
560K
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
260K
PAGE VIEWS
12
ISSUES RESOLVED
Cox Communications Reviews
New Reviewer
Cox Cable & Westinghouse TV
Black Friday my wife bought a Westingtonhouse TV (Model # VR-4085DF). The TV works fine and the remote that came with it works great. However, the COX remote doesn't work with that TV. The COX web site lists remote codes that do not work with my TV. When I ask...
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1 comment
PissedConsumer285602
#285602
:) I finally received a message from Westinghouse and resolved my problem. They sent me a firmware upgrade (that I copied onto a flash drive) and loaded on the TV.
Then used the SANYO remote codes listed in the book to search for the one that worked. Only too three tries to find it after the new firmware was uploaded.
ID
Location
Richmond, Virginia
Service
Cox Communications Tv Service
New Reviewer
No Unpaid Solution for Harassing Calls with Cox Phone
Somehow a couple of criminals obtained my phone number; one of them is identifiable as a scammer on Google by searching his phone number (yes, they were dumb enough to give their numbers to me). One caller - this one from Los Angeles - claimed to be from Publishers...
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4 comments
PissedConsumer1400991
#1400991
Cox Cable / Telephone pays these phony telemarketers to call you so you will buy Cox's $30 a month Call Blocking Service.
Why else would someone call you everyday for years with different phone numbers asking you to donate to a imaginary Senate Race.
Wake Up People !
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ID
Location
Phoenix, Arizona
Service
Cox Communications Phone Service
Every morning on CNN, a bit of a commercial comes on and the boy yells "I'm don't have to!"
Every day and every morning without fail while I watch CNN, in between normal commercials and the broadcast, a boy comes on and yells "I don't have to!" It happens over and over again several times every single day. I think they leave it on because it is really loud and makes you look at the tv. I believe there is a correllation to when they are just about to run one of their buy Cox, Cox is better that satillite type of commercials. And it happens all the time on CNN Channel 22 in Santa Barbara. Please fix it.
3 comments
ID
Location
Santa Barbara, California
Loss
$100
New Reviewer
I wish I still had Comcast because Cox SUCKS!
I have had service with Cox for the last few months now and have never had a day where there wasn't a problem with my service. I hope someone from Cox reads this. If You live in Fairfax County Virginia get satellite because Cox service is horrible. Considering their services, will cause you nothing but frustration and wasted time. My opinion is that they are very willing to take your money for their service and give you lousy product. Their commercials show satisfied customers but everyone I know that has had their service had dropped it and gone to Fios or satellite. Do not be fooled.
1 comment
ID
Location
Livingston, New Jersey
New Reviewer
Cox holding back bandwidth
It appears that COX is holding back bandwidth such that you can not even watch simple news videos online anymore.....they then try to convince you that their "enhanced" services (which cost lots more) will solve the problem. This was not the case when I first signed up. They were good and fast then. But not now. Some *** short-sighted VP is trying to make his mark by screwing customers at the ultimate expense of the company once the FCC gets involved. Too bad the SCC does not have jurisdiction. It is only up to the County officials who get big campaign contributions from COX and the FCC. We have to pressure everyone to stop this blackmail.
1 comment
ID
Location
Lorton, Virginia
Service
Cox Communications Internet Service
New Reviewer
Cox can't fix our internet/phone/cable
I spent 2 hours on the phone today with Cox. Our phone, internet and cable service went out before noon and are still out. They can't get anyone out till tomorrow evening-no technicians that work late they all quit at 6:00. Also I had to talk to a tech for each service! We've had internet issues for over a year and the techs that come out haven't fixed it & that's when they show up. I'm afraid to see what's going to happen tomorrow. The cable box, and both modems have power, but are receiving no signal and Cox could care less. I have no phone if there's an emergency.
2 comments
ID
Location
Los Angeles, California
Service
Cox Communications Internet Service
Cox Cable Telephone Reps Incompetent
I am ticked off at Cox Business Services for my Certified Public Accounting Practice. Cox cable billed me $114 in erroneous charges last month, and I called to get the bill adjusted. I spoke with a lady who identified herself as Sharika on February 16, 1011 at 4:00 pm. For one thing my monthly rate jumped to about $128.18 per month. I had signed a contract with a Cox Sales Representave by the name of Steve McGann on June 7, 2010 at my Business located at 4145 Hartley Bridge Road with two phone lines and Internet serivice at a rate of $100.60, now all of a sudden when I got my lines finally reconnected in January 2011 the rate has jumped. I have some sort of cox connect service fee in the amount of $26.11. I sent a certified letter to the billing address for Cox to New Orleans, LA and got the signed green card back where it was signed for on February 22, 2011. Sharika at first told me the overcharge for my bill dated February 9, 2011 was for extra features for the amount of $114. Then she could not explain what the extra features were for, and then she told me after I debated with her for sometime that she woudld take care of the $114. Now, I waited to pay for the bill waiting for the adjustment of $114 on my bill. However, I got a new bill today for a total due of $415 because the $114 has not came off. I am getting billed for a late charge I suppose on the prior months bill that I did not pay waiting for correspondence from the company. I am trying to email Steve McGann as he was listed online at a company that has email or inmail accounts set up. However with that company after I went to the trouble of signing up, this company wanted a fee for me to email Steve! It is aggravating that Cox Communications is not set up for customers to email their person who sets up their business phone lines and Internet Services. I have been dealing with Cox Cable, since I moved to Macon, Georgia in 1981. The Company is a monopoly in the area, and their representatives are not educated who answer the phone when I call 478-784-****. The service center at Presidential Pkwy in Macon, Georgia did not have my personal information in the computer, and when I went over there to pay my personal cable bill last week, I had to have a guy by the name of Josh take my payment because I could not access my information at the Kiosk. Now, usually, I was told, you have to pay an extra $3.95 or so for a rep to take your payment at the service center. Ridiculous! Linda J. Poole
ID
Location
Harold, Florida
Service
Cox Communications Internet Service
New Reviewer
Cox Communications
I have used Cox 3 times for a total of around 5 years. On all 3 occasions I wound up firing Cox for various *** issues. This last time was over them having to send out six different techs to get my problem resolved them cutting my service the very next day. They then said they had no record of multiple service calls other than one tech coming out for an intermittent issue. The previous time I fired them, they stated that I had 2 modems because our modem was replaced once and the tech had misplaced it or something. After 7 months and reporting me to a credit bureau and all the harassing phone calls and an accruing bill from them they found the modem in their warehouse. Never even apologized for damaging my credit or harassing me. Their billing is consistently flawed, their service is marginal, their customer service absolutely sucks, most of their employee that work in the call center are way under educated, they will never admit to being wrong and they will never refund your money or apologize for damaging you in any way. They believe (and they are correct) that they have a monopoly in the Tulsa area (thanks to the good ole boy network we have here. For their premium internet package and metered phone service, I have been paying over $100 per month and they will ALWAYS tack on some kind of hidden fees or flat out incorrect billing and hope that you won't catch it. I audited over a year of bills from them and found over $500 in errors that took an act of congress to get credited to my account after spending approximately 20 hours on the various calls I had to make to get the issue resolved. What has happened to our country that we allow greedy corporations such as Cox Communication to charge us so much for so little. We in the US pay more for internet services than almost any country on the face of the earth and our service sucks compared to most countries. Cox Communications equals a bad experience all around and I would recommend that you avoid them if at all possible.
1 comment
ID
Location
Columbus, Nebraska
Service
Cox Communications Internet Service
New Reviewer
Exceptionally long wait time
Today, Tuesday, March 8, I have had one of the worst experiences with Cox Communications. I run a pizza restaurant, and most of our orders are taken over the phone. My second line continuously drops every call, making me miss out on customers and orders. I tried to call Cox at about 2pm and created a ticket. It is now 9:00pm and I still have not had anyone arrive to check on the issue, nor even open the ticket. I was placed on hold twice; the first call was lost due to a dead battery after about 82 minutes on hold, the second line was on hold for 45 minutes. This is an outrage; I have missed at least 20 customers due to lack of service and am seriously contemplating continuing my service with Cox.
ID
Location
Winchester, California
Service
Cox Communications Phone Service
New Reviewer
Worst Cable Company
WORST CABLE COMPANY. I've lived in different parts of the country and in my experience this is probably the worst cable company in the nation. The Cleveland Ohio customer service staff is very rude, especially Sara. They know they are your only choice in certain areas and could care less about providing good customer service. Unlike other providers, you can only reach a customer service rep during regular business hours if you have a billing issue....and believe me you will have plenty of billing issues with this company. The first time I inquired about their service they wanted a $100 deposit because they said they couldn't verify my credit. This was the first time any cable company ever asked me for a $100 deposit. I thought this was unusual since you pay for cable and internet service in advance and if one doesn't pay, I would assume they just cut your service. They told me they would hold this deposit for a year, but credited my account after the first month.?? Another time I once signed up for a special promotion they were offering. When my first bill arrived it didn't reflect the discount and in fact showed a rate increase for the following month! What a poorly managed company! I've talked to many people who have Cox Communications as their provider and nobody seems to be happy with their service. It's a shame we don't have a choice when it comes to affordable cable and internet service in the 44129 zip code area. Buyer beware!!
7 comments
ID
Location
Atlanta, Georgia
Service
Cox Communications Internet Service
New Reviewer
Lied to us twice
Cox Communications is one of the most untrustworthy business's I have ever dealt with. LIARS LIARS LIARS Two employee's tell you one thing than an agent and wonna-be supervisor, which we all know really wasn't any kind of supervisor, tell ya another. If I would have gone through with there *** I would have been out $75 for nothing. So, I guess the moral of this story is, if you want to pay an outrageous price for really super *** service than go with Cox Communications and you will be super happy to get screwed royally.
1 comment
ID
Location
Elkhorn, Nebraska
Service
Cox Communications Phone Service
Cox cable company- cable box stolen,
cox cable in fort smith arkansas. had converter box stolen, turned in police report, said we were responsible for the 400 dollars to replace the cable box, so evidently crime does pay, because the thief isnt out 400 bucks. would certainly like to do business with cox...
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1 comment
PissedConsumer240130
#240130
I would love for us to have another opportunity to see how to resolve the stolen cable box problem you've encountered. I regret you've had an unsatisfactory experience and hope we can have the chance to talk through the details with you again--and see if there's a better solution.
If you are interested in pursuing this further, please respond and I will find a way to get this issue into good hands. Thank you!
ID
Location
Little Rock, Arkansas
New Reviewer
Cox Communication
Cox hires lazy and *** people with no regard of stand business operation and ethics. I have a business and cox home account and when I sent in my payments they post them incorrectly to the wrong accounts.please note I always paper clip the correct payment to the correct stub. This is the 2ND time this has happened! I was told I would need to get a copy of each check from my bank account and write on the check the correct account the payment was to be posted to. By the way cox has a special dept for misplaced payments so it is obvious that this is a common issue. I believe that as a consumer I have no obligation to correct their error. I also believe that I should be compensated for my time to correct their *** and lazy error. I think cox will fold down the road when we get another big corporation offering the same product. It reminds me how Qwest has been suffering due to new companies offering the same products. Qwest is no longer king! Cox's needs to be reminded of this. What ever happened to customer is always right?
ID
Location
Mesa, Arizona
Loss
$245
New Reviewer
Cox Communications Never sends the rebate!
I recently signed up for a landline at my residence because Cox was running a special of free for 6 months and a $100 cash back rebate. It did state on the form that the check would take about 8 weeks to receive so I patiently waited. At the end of 8 weeks I contacted Cox and spoke with a Leslie that assured me my check was on the way and had actually been mailed out the day before. One week later I STILL had not received the check and called again. Leslie did return my call but told me that due to the holidays mail was running slow and that it was in fact on its way (Even though a Christmas card from my family in MN can get here within 2 days and the checks are being mailed from Lincoln which is a 45 minute drive). It has now been 4 days since I called the 2nd time and still nothing! I am going to turn off my service as this is a HUGE JOKE!!
27 comments
ID
Location
Bellevue, Nebraska
New Reviewer
Sunday Dec 5th
So once again, Cox Communications changed their programming at the last minute in Omaha. Last night the Cox guide showed the Green Bay Packer game would be showing @ 12 pm on 12/5/2010. I checked the guide today, Sunday 12/5, and now the Chicago Bear game is showing instead. Had I known this was the case, I would have made other arrangement to watch the game... now I am stuck with a house full of kids, and unable to go to a sports bar to watch it. Thanks once again Cox for your "great" customer service, and lack of consistent planning. I am changing my service to direct tv.
ID
Location
Omaha, Nebraska
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Cox Communications
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I apologize for any inconvenience this issue with your video services has caused. if you are still experiencing problems or would like help getting the problem resolved please feel free to email me at hrd-hsi.newsgroups@***.com and I'll do what I can to assist.
--CoxTech1
Are you sure your complaint is with Cox and not CNN? You don't mention it happening on other channels...just channel 22.
If it were Cox doing this why would it only be on CNN? Why wouldn't they do it on the others?