Unclaimed
Cox Communications
Reviews and Complaints
560K
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
250K
PAGE VIEWS
12
ISSUES RESOLVED
Cox Communications Reviews
New Reviewer
Cox Cable - Lying & Apathy
My wife, two month old baby, and I moved into our new home this weekend. We called Cox to arrange for the installation of our cable service, and were given an installation window of 3-5PM. 5 PM arrived, and nobody had shown up. My wife called, and was told by the representative that the technician was on his way to our house, and should be there in a few minutes. He even went so far as to say that he was "tracking" him and assured her that he was driving to our house. So we said okay and waited a bit more, since it was only a few minutes past the estimate. Only we waited, and waited, and waited. Fast forward and it's now about 7:30 PM. We blew past the baby's bath time. We didn't go out to pick up dinner. We didn't run to the stores and do the errands we needed to with the move. I called the customer service number and got a voice mail greeting saying Cox's offices were now closed, and to call tomorrow, so we decided to finally go out. We took the baby to my mother's, so that she could get to bed and we could finally run the errands we put off for the last 4.5 hours. When leaving, we saw a van pulling to our house. It was almost comedic. We made a U-turn and went back to the house, just happy for the eventual installation. Here's where I get angry. The technician, while installing the cable, told us that the representative at Cox LIED to my wife. There was no tracking, the rep had never spoken with the tech, and the tech didn't tell him he was on his way to our house. In fact, he didn't call dispatch until after 6PM, well after my wife's call. I was incredibly disappointed to hear that we were lied to, and wasted all of our evening based on such disrespect and disregard. So the weekend passed and I called today, to alert customer service of the fact that representatives are making things up and completely lying to- not misleading, but telling blatant untruths- customers. Perhaps to no surprise, the "supervisor" who spoke to me was completely apathetic to the story. He treated me as if I was asking for a handout (which I was not... at no point did I ask for anything other than respect and an apology), and then with the most ridiculously condescending tone explained how "if you divide your bill by 30 you get like $4 a day and the $20 credit we're offering you is much more". I'm an MBA- I can divide. I also spent about six years in undergraduate and graduate business schools learning that it's sometimes good practice for an organization to not treat its customers like pieces of *** to be taken advantage of and wholly disregarded. It's maddening how he didn't get it, and fought to convince me I was being irrational because I was complaining about having my moving day destroyed like this and my wife being lied to. Oh, and the proverbial cherry on top: the installation was messed up, and our upstairs cable didn't work. Had to have it fixed the next day. If you can, just get FIOS. I don't even trust Cox to disconnect my service without hosing it up or being dishonest with the transaction.
ID
Location
Centreville, Virginia
Service
Cox Communications Installation
New Reviewer
Poor Customer service, overcharged, No help
Decided to upgrade to DVR service and take advantage of a promotion. They had no DVR receivers for pickup at the locale office for 2 weeks finally was able to get one and they said the promotion was over. They gave me the DVR and said to try calling customer service. I called customer service and was told to bad. Now the promotion is back on 2 months later and the still won't honer it. I pay $160 a month and this is how they treat me. I'll be looking for satellite now. Save yourself the headache and just go with satellite.
ID
Location
Irvine, California
New Reviewer
I'm not a Cox customer, and based on their marketing campaigns, I'm glad I'm not. I'm neutral about this, since I don't pay them for anything, but I would be pissed if I did. I sent Cox a letter/email about my issue, and they responded, then I...
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34 comments
PissedConsumer1741143
#1741143
Having been a customer for over 35 years, I’m extremely disappointed with Cox Cable in several areas. I’m paying $260 per month for a “Bundle”, really?
Where is my “Bundle” savings? Oh, that’s right, I have to call EVERY YEAR to get my “Bundle” price reduced. I enjoy ACC sports and Cox can’t reach an agreement with the new ACC Network, at $260 a month I can’t get ACC Network games! Customer service has been well below par but the so is just about every other cable carrier.
It is time in the Roanoke Va area as well as other markets to open the door to competition in the cable industry.
I’m sure I will be changing my service but will be forced to stay on their cable internet. Frustrated, D Hall
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ID
Location
Phoenix, Arizona
New Reviewer
RIPPED Off, Horrible Service, poor customer service
This company is continues to push the envelope on the absolute worst provider in history. If you want to be ignored, overcharged, and treated like ***, then i think this is your provider of cable TV, Internet, and phone. Not only are you guaranteed to receive the run around and the worst customer service i have ever seen, which is sooooo typical of larger companies who have little completion in their respective markets. The actual services they provide are consistently unreliable and marginal at best. Cable TV is poor, with constant problems that are blamed on anyone but themselves...their excuses are endless....its the house wiring, its the internal cable wiring, its your TV, its your problem. Internet is spotty and also problems are blamed on someone else to deal with. If you held a gun to my head, I would still not agree or say yes to using Cox Communications ever again. I would prefer to watch grass grow, and communicate by smoke signal as deal with this company ever again.
35 comments
ID
Location
Laguna Niguel, California
Service
Cox Communications Internet Service
Loss
$3300
Over Charge and Poor Services
Cox communication is still operating with Ma Bell's mind set. They charges very high fees and penalties. My basic internet and TV was $70 per month and a lot of problems. To make it easy for me, I enrolled in the automatic payment (EasyPay) with credit card. When my CC number got stolen and CC company cancelled the card, Cox couldn't charge CC number on file. They charge me $105.75 fee for it. It was $35 for each time (twice) and $35 for return check fee even there weren't any check involved. I called them up and they won't waive. Their customer service was rude. They were sounded like you don't have a choice and you're stuck with me. This is true for most of rural areas. So, I signed up with Verizon DSL and Direct TV. I don't like dish. As soon as Verizon installs FiOS, I will sign up. To save yourself headache, stay away from Cox."Ž Cox adversities that they hire US local employees but they should their employees to India for training on customer service skills.
2 comments
ID
Location
Washington, District Of Columbia
New Reviewer
Cox charged my again for internet servicesand i paid.
my bill showed a late payment fee for a bill that I already had paid the month before for internet services I called the company, told them that I make online payments unsing my checking account it even showed that the payment had been cleared by them, she said that I had to go to the office with my bank statment and prove it, man that is why i make online payments so i wont have to waste my time showing them how incompentent they are for such a company i have more complaints but no more space. even before i called for internet I had cable with this same company they charged me with DVR services HD 2 receivers and some other charges equal to about 50 dollars,wich I had to call them to come and pick up then later I would get charged for equipment pick up which later I would have to call back again to have those charges droped man this company ***.
ID
Location
Las Vegas, Nevada
Cox charged my again for internet servicesand i paid.
my bill showed a late payment fee for a bill that I already had paid the month before for internet services I called the company, told them that I make online payments unsing my checking account it even showed that the payment had been cleared by them, she said that I had to go to the office with my bank statment and prove it, man that is why i make online payments so i wont have to waste my time showing them how incompentent they are for such a company i have more complaints but no more space. even before i called for internet I had cable with this same company they charged me with DVR services HD 2 receivers and some other charges equal to about 50 dollars,wich I had to call them to come and pick up then later I would get charged for equipment pick up which later I would have to call back again to have those charges droped man this company sucks.
ID
Location
Las Vegas, Nevada
Cox Communication: Rates Raised
To whom it May Concern- I have been a customer of Cox Communication for approximately 3.5 years. During this time the monthly bill, basic cable & 2nd tier Internet, has steadily been between $45-50. I received the August bill on 08/07/08 and was astonished to see the monthly rate had risen to almost $70. I contacted customer service via telephone and spoke with two women, customer service & supervisor, both of who were helpful. The supervisor informed me that during the past 3.5 years Cox had freely provided the cable and that I was only paying for Internet. She credited a "promotion". I believe that my previous bills state that I was paying approximately $20 for cable and approximately $20 for Internet. She stated that a "small amount" of Cox customers had been affected by this change in the "promotion". She then directed me to the Cox website. I visited the site, only to find that it was down. I called back twice, asking further questions, was hung-up on once and directed to write a letter the last time. My complaint is this: The precedence of $45-50 a month has been set for the past 3.5 years of service. I understand that rate hikes occur, even the price of printing money has increased, as will my cable bill. But what I cannot fathom is that the price would raise $20 in a single month due to a "promotion, which has lasted 3.5 years. The general voice of the customer service was that if I didn't want to pay, I should then cancel my service. I like the quality of the Internet and cable provided, but do not feel that the sudden end of a "promotion" justifies the amount the bill has been raised. I could see a few dollars more, but $20 is hardly understandable. The fact the Cox Corporation believes that they can push on a minority of their customer base to supplement their financial woes does not seem like good Arizona business. My family and I feel genuinely ripped-off.
ID
Location
Phoenix, Arizona
Service
Cox Communications Internet Service
New Reviewer
Cox & Electronic Debits! Beware!!!
Well, Check your bank statements folks... I write checks to cox!!! And got electronically debited for 2 other peoples accounts. I almost didnt notice except I was low on funds... They are sneaky and then try to make you do all the research to prove they took your money in error. I have been dealing with these people for 2 months... had to send a BBB complaint to help resolve this. We will see if it works/helps the situation. What ever happened to the customer is always right. Not for cox... you need them they dont need you a customer someone who pays their salaries!
1 comment
ID
Location
Peoria, Arizona
Loss
$207
New Reviewer
COX Communications, the thief and terrorist of the common person
This is only my point of view of this major communications conglomerate, but with that being said, I believe they should be brought up on charges. If you take anything from this tale, it should be “DO NOT SIGN UP FOR AUTOPAY WITH COX!” My story starts in a rather benign way with purchasing COX Communications to supply my TV and internet access to my household. I have had them for years since they were my only choice. (Can we cay monopoly?) Only recently my husband and I reviewed our bill to find that we were paying a lot more and getting way less compared to various new satellite communication companies. We thought what could be better than getting more and paying less in this newly monetarily restrictive climate. Making the decision to change from COX to Satellite TV we made the calls and settled on a new provider. All that was left was to call COX and cancel. Sounds simple enough, right? Here is where COX’s dark noxious cloud settled over our household. On a Saturday afternoon, after 5 PM, I called COX to cancel my account. They tried to argue that I never called in to complain about the service so why should they need to cancel my service. Working in a service industry, this was absurd to me! Why would I need to justify my dislike of a product to get it canceled? I don’t want it any more… I have moved on… this is a break up and no we can not be friends… this it is in my right to cancel? After the COX representative forced me to come up with some bogus answer involving conspiracy theories, aliens and the need to wear tinfoil hats, she finally let me cancel the service. [This reason for canceling was for my amusement only; we all know aliens come through the toaster ;)] I had five days to return their battered cable boxes and I would even be getting a refund of $75 for part of the month. Monday morning, I got up and doing my usual Monday routine I grabbed coffee and got on line to read the news and check my bank account. The need for coffee became no longer needed when I found that COX had gone into my checking and withdrew over $600 for no viable reason. After getting the household off to summer camp and work I got on the phone with COX to ask them the ever elusive question of “what the ***!” After speaking with a high number of doltish moronic representatives I was finally transferred to the credit department. The credit departments response boils down to “oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days”. It has always amazed my how they can withdraw funds overnight but it takes an act of congress to put the stolen money back. It is now Wednesday and still the account sits empty of the $600+ so I being proactive decide to call them and check on the progress. The all new doltish representative tells me they are waiting on the collection of the cable boxes to even process the “oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days” deposit. When I exclaim, in a slightly panicked and pissed off state, you have your *** boxes and remotes I am once again placed on hold. After what felt like 10 minutes, she came back with the comment of “oh, here they are. We can process your refund now”. It is everything I can do to maintain my composer and not release a tirade of expletives and adjectives that would probably just make her ears bleed. Now, maybe to you $600+ is not that much money but to our household it was to cover groceries, gasoline and the power bill for the house let alone a little bit a cushion till payday. Now I find myself pawing through the pantry looking for anything I can put together and call dinner (in the looses sense of the word) and coasting the best I can if I have to drive anywhere to save every drop of gas I can till either COX replaces the money they stole or payday, which ever comes first. Thank you for reading my rant and I hope at the very least you do not sign up for autopay with COX. (Or cancel before it’s too late).
2 comments
ID
Location
Las Vegas, Nevada
Service
Cox Communications Tv Service
Cox Cable Orange County CA
Cox Cable in Orange County, CA is the worst customer service you will ever find. They should consider making a seminar for how to turn customer service into *** on earth. Nobody can do this better than Cox. Their CSR's will NOT let you speak to a manager, trust me I tried. They will transfer you another rep acting as a manager and just do a talk off. Their tech's will TRASH your home without a problem. When you call them and advise them of your newly destroyed wall paint, they are as caring as a bag full of dead cats. BE ADVISED, IF YOU EXPECT ANY CUSTOMER SERVICE FROM THEM THEY WILL GLEEFULLY SPIT IN YOUR FACE WITH EXTREME PREJUDICE AND TELL YOU TO HAVE A NICE DAY!
6 comments
ID
Location
Irvine, California
COX Highly skilled Tech
I called COX and informed them that I would no longer need their service because of 10.00 increase that would be attached to my bill. They explained that it was because of increases that I did not have part in in the past 2 years because of my promotion. They stated I would be bumped up to their fastest internet service. I told them I didn't want it if it increased in my 189.00 bundle. I then called QWEST and recieved a new bundle 139.00. QWEST came 3 days later along with DIRECT TV hooking my services. Two weeks later a COX tech came to my home explained that he was to disconnect the cable from the pole behind my home. The tech put a ladder against my house and cut the telephone cable coming out of the QWEST box marked clearly. I called COX and informed them of what happened to the phone line. I informed them that they had no right to cut anything attached to my home QWEST put in their own lines all the way from the pole. They were very rude real *** They refused to fix stating the line belonged to them. The tech although he asked permission to access the pole in my yard did not have permission to vandle the lines on my house, nor did he inform me that he had just cut the lines coming out of the QWEST box. He just left. COX told me after 3hours of waiting to tell QWEST to repair it.
2 comments
ID
Location
Phoenix, Arizona
Service
Cox Communications Bundle
New Reviewer
Read Your Bill Carefully
I have had Cox for almost 4 years now. (cable, internet and phone). I use this company because I have no other choice in my area. They know this and I believe they use this to their advantage. I am overcharged, billed for equiment and services that I don't have or use. I have gotten into arguments with them several times, but their attitude is "You owe us and if you don't like it, then cancel". Hello? I would have cancelled 3 1/2 years ago if there was another option. PLEASE READ YOUR BILL EVERY MONTH VERY CAREFULLY!!
3 comments
ID
Location
San Diego, California
New Reviewer
Cable services degraded by Cox Communications
I had a basic cable services from Cox communications -Cox cable from Feb 07 till date (Jan 08). I was able to see 90 channels and suddenly from last day -26 Jan, it only showed up 23 channels. When inquired the company representative told me that they provided me 90 chanels by mistake and they reverted back and if I want them back I need to pay another 22$ + tax on top of 100$ monthly payment made by me for bundle services. This is plain cheating on the consumer of degrading the services and asking more money. Uncle Sam please help.
1 comment
ID
Location
Chandler, Arizona
Service
Cox Communications Bundle
Loss
$25
Cox Cable in Arizona is NOT ready for the digital age
FOR ONE YEAR, we have repeatedly requested Cox Cable to repair the "tiling" on our cable service, and address the poor internet and phone connections. FOR ONE YEAR, we have waited paitently to have these issues resolved by Cox Cable. FOR ONE YEAR, Cox cable has told us the the problem should be fixed and there should be no problems. FOR ONE YEAR, we have missed many television programs due to the poor service from Cox Cable. FOR ONE YEAR, we have surfed the web with internet services from Cox Cable that compare to most dial up services. FOR ONE YEAR, Cox Cable has continued to send us a bill for these services that can not seem to be repaired. NO MORE. COX CABLE IS NOT READY FOR THE DIGITAL AGE.
ID
Service
Cox Communications Internet Service
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Cox Communications
Absolutely the worst cable company i've EVER been associated with. and i'm 62 years old.
Switching Cox 2day! Hate this company
WORSE SERVICE EVER...U PAY FOR SERVICES EACH MONTH THAT DO NOT OPERATE PROPERTLY...TRY TO FIX THEM,AND U WAIT FOR AN CENTURY TO GET AN HELP. MONETARY LOSS HUNDREDS A DAY IF I AM NOT UP AND FUNCTIONING...WHY DO THEY EXIST?
Horribly slow, i can barely connect to a web page let alone even play my games.
Cox always has and will always be a nightmare to deal with. Terrible customer service, poorly trained sales and technical support staff (very inconsistent information which often times is wrong or conflicts with previous statements made by customer service staff).
They have no motive to do better because they are the only game in town. So they get by with terrible customer service and terrible cable/TV service. They are a terrible privately owned company.
I wish that there was more competition that would force them to be more service and customer service focused. Until then, Cox says *** we got our money every time you get your bill or talk to them on the phone.
i have never had a problem with anyone being rude. and i have called for service a dozen times this year.
my problem with cox is they won't fix my internet. the signal line noise is way to high and my internet drops out all the time. i could never use their internet phone service.
i hav a call into them today to send a tech out who cant fix it because that is all they can do. i want a refund.
COX SUCK!I turned off my internet for awhile till I decided to have it turned back on.They CHARGED me installation fee of $50,$50 to turn it back on,and $25 for the monthly bill for it!$125 just to turn it back on?What the heck?So I haven't ever turned my internet off again since!All that for a push of a button.It was already installed from the time before I turned it off.Why should I have had to pay for that?And a service fee?
And another thing,COX is the SLOWEST internet!They dropped your speed to the smallest speed possible for $25 a month.And they're trying to steal peoples money by forcing people to buy faster speed for $10 MORE DOLLARS a month,or HIGHER!So BOO COX!My internet is so slow that I can't even download/use the new *** mobile chat on my e-mail!If anyone knows about any other internet service that is faster speed for $25 or less,let me know!I'll switch to it! :(
Yeeeah, Justin is completely FOS. I worked at COX too, and during peak hours, some team leads would actually have representatives pretend to not be able to hear customer's voice on the line, just so that they could hang up on them and make the call *** smaller.
Take my advice, if you can, don't get any cable at all. You're better off with some type of internet streaming service (Sad thing is COX actually does have decent internet, at least in my location.)
I HATE Cox. They offer the single worst customer service I have ever experienced.
When I first moved to an area where I could only get Cox, I got the internet plus land line, and asked the representative specifically if I could make long distance calls to a certain region. She said yes. I later received a bill of over $100 in "long distance calls." Of course I was livid when I drove to their office to complain and they told me that they consider it a "long distance call" if it falls outside of a five mile radius of where I lived. By that definition of course, ALL my calls were "long distance." What made this situation worse was that the representative actually started to argue with me, even raising her voice and making hand gestures!
Horrible, horrible, horrible. I am extremely sad to say that I STILL live in an area where the Cox monopoly stands, and even though I love my new place it is a downer that the only provider available is Cox.
The cable reception sucks and internet is super slow, even though I got the second fastest one. IT is B.S.
I have cox internet in my house which is very slow. As an experiment I got a mobile hotspot on my HTC Evo to see how it compared. Surprisingly, my cell phone has a faster connection than Cox.