
Cox Communications
Reviews and Complaints
Cox Communications Reviews
Cox Cable - Lying & Apathy
Poor Customer service, overcharged, No help
Having been a customer for over 35 years, I’m extremely disappointed with Cox Cable in several areas. I’m paying $260 per month for a “Bundle”, really?
Where is my “Bundle” savings? Oh, that’s right, I have to call EVERY YEAR to get my “Bundle” price reduced. I enjoy ACC sports and Cox can’t reach an agreement with the new ACC Network, at $260 a month I can’t get ACC Network games! Customer service has been well below par but the so is just about every other cable carrier.
It is time in the Roanoke Va area as well as other markets to open the door to competition in the cable industry.
I’m sure I will be changing my service but will be forced to stay on their cable internet. Frustrated, D Hall
RIPPED Off, Horrible Service, poor customer service
Over Charge and Poor Services
Cox charged my again for internet servicesand i paid.
Cox charged my again for internet servicesand i paid.
Cox Communication: Rates Raised
Cox & Electronic Debits! Beware!!!
COX Communications, the thief and terrorist of the common person
Cox Cable Orange County CA
COX Highly skilled Tech
Read Your Bill Carefully
Cable services degraded by Cox Communications
Cox Cable in Arizona is NOT ready for the digital age
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Absolutely the worst cable company i've EVER been associated with. and i'm 62 years old.
Switching Cox 2day! Hate this company
WORSE SERVICE EVER...U PAY FOR SERVICES EACH MONTH THAT DO NOT OPERATE PROPERTLY...TRY TO FIX THEM,AND U WAIT FOR AN CENTURY TO GET AN HELP. MONETARY LOSS HUNDREDS A DAY IF I AM NOT UP AND FUNCTIONING...WHY DO THEY EXIST?
Horribly slow, i can barely connect to a web page let alone even play my games.
Cox always has and will always be a nightmare to deal with. Terrible customer service, poorly trained sales and technical support staff (very inconsistent information which often times is wrong or conflicts with previous statements made by customer service staff).
They have no motive to do better because they are the only game in town. So they get by with terrible customer service and terrible cable/TV service. They are a terrible privately owned company.
I wish that there was more competition that would force them to be more service and customer service focused. Until then, Cox says *** we got our money every time you get your bill or talk to them on the phone.
i have never had a problem with anyone being rude. and i have called for service a dozen times this year.
my problem with cox is they won't fix my internet. the signal line noise is way to high and my internet drops out all the time. i could never use their internet phone service.
i hav a call into them today to send a tech out who cant fix it because that is all they can do. i want a refund.
COX SUCK!I turned off my internet for awhile till I decided to have it turned back on.They CHARGED me installation fee of $50,$50 to turn it back on,and $25 for the monthly bill for it!$125 just to turn it back on?What the heck?So I haven't ever turned my internet off again since!All that for a push of a button.It was already installed from the time before I turned it off.Why should I have had to pay for that?And a service fee?
And another thing,COX is the SLOWEST internet!They dropped your speed to the smallest speed possible for $25 a month.And they're trying to steal peoples money by forcing people to buy faster speed for $10 MORE DOLLARS a month,or HIGHER!So BOO COX!My internet is so slow that I can't even download/use the new *** mobile chat on my e-mail!If anyone knows about any other internet service that is faster speed for $25 or less,let me know!I'll switch to it! :(
Yeeeah, Justin is completely FOS. I worked at COX too, and during peak hours, some team leads would actually have representatives pretend to not be able to hear customer's voice on the line, just so that they could hang up on them and make the call *** smaller.
Take my advice, if you can, don't get any cable at all. You're better off with some type of internet streaming service (Sad thing is COX actually does have decent internet, at least in my location.)
I HATE Cox. They offer the single worst customer service I have ever experienced.
When I first moved to an area where I could only get Cox, I got the internet plus land line, and asked the representative specifically if I could make long distance calls to a certain region. She said yes. I later received a bill of over $100 in "long distance calls." Of course I was livid when I drove to their office to complain and they told me that they consider it a "long distance call" if it falls outside of a five mile radius of where I lived. By that definition of course, ALL my calls were "long distance." What made this situation worse was that the representative actually started to argue with me, even raising her voice and making hand gestures!
Horrible, horrible, horrible. I am extremely sad to say that I STILL live in an area where the Cox monopoly stands, and even though I love my new place it is a downer that the only provider available is Cox.
The cable reception sucks and internet is super slow, even though I got the second fastest one. IT is B.S.
I have cox internet in my house which is very slow. As an experiment I got a mobile hotspot on my HTC Evo to see how it compared. Surprisingly, my cell phone has a faster connection than Cox.