Anonymous
map-marker Pensacola, Florida

Blocked channels.

I have been a customer of Cox cable many years. I haven't moved and I am paying for something I don't get.

I pay more than 75 dollars a month for the extended cable package in which includes channel 2 thru 70. Within the last four months Cox has "dropped " more than 15 percent of the channels. I have a friend who lives within 50 miles of me and they do not have any of these channels blocked. If they are doing to drop 15 percent of these channels then my cable bill should also drop 15 percent .

I am on a fixed income and television is mostly my only intertainment.

What else can a person do?

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Loss:
$20
2 comments
Guest

This morning I will block all ESPN channels on COX until Kevin

Blackstone is fired by ESPN.

ESPN should be broadcasting Sports, not the rantings of an anti-American.

Anonymous

CoxHelp

How you feel is important to us and we want to make sure that you are getting the channels you want for an affordable price. Our starter and essential tier does have channels from 2-69 without digital service.

If you are subscribed to these two tiers of service and you are not getting these channels, we certainly want to find out why. Please feel free to email us at coxhelp@cox.com.

-Tiff

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wrmcnich M
map-marker Scottsdale, Arizona

Cox Customer Service (?) Phoenix fuggedaboutit

After multiple complaints to the home technicians when they were here for various problems, I tried to get some response from Cox. My issue is the state of my home wiring panel. To make a long story short, they did a shoddy job on the phone install. They cut the Cat 5 cable (4 pair) connectors and ran just one pair to 3 out of 4 outlets, telling me they couldn't connect a 4th home outlet, even though the cat 5 was already run to that outlet. So they ruined the Cat 5 functionality. I have a patch panel in the cabinet that they should have used but ignored. Besides being quick and shoddy, it makes it almost impossible to fit the cable modem and router in the panel. My first email resulted in a canned response that they would send an "advanced" technician to my home, but if they determined that it was my fault, they would charge me (where have I heard that before?). In my 2nd email I asked for a call from a manager with a guarantee to fix the problem. I got back an email that the "agent" had seen that someone was out at my home so aren't we great. Of course the reason that the tech was at my home was because they arbitrarily disconnected my phone service. The service call had nothing to do with the wiring issue, but hey, why look up the information? Grrr. These emails and and asking for help from 3 technicians all proved futile. Of course there is no way to contact a manager directly. I'd fix this myself, but 1) It's their fault and 2) if anything went wrong it would be my fault. I have no gripe with the phone agents, except that they are limited (unnecessarily) in what they can do without sending out a service tech. I hate having to stay home just to watch the agent talk to someone and have them fix it remotely. I have been a customer for 12 years, (like $35,000) because they are the best option (sigh). To top it off, all I see are a dozen commercials an hour offering lower rates and freebies of every kind to new subscribers. It seems from what I read, they have no customer service ethic. I may change just because I am so PISSED.
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3 comments
Guest

I don't know who are but I feel for you. I just had a installation from cox cable today.

These installation techs are taught to take short cuts to save time. They have little training on using existing equipment especially on smart panels or in my case in particular a Leviton pre-configured structured cabling panel. Their solution to speeding up an installation in my house was to cut all 8 coaxial cables off of my 8-way 2Ghz Leviton splitter just to speed the connection of one T.V. He left all of the coax hanging with the ends removed.

He also decided to take this 8-way Leviton splitter out of my box and throw it in his bag never to be seen again. I didn't notice this until after the man had left. On the low end that's about a $20.00 item on amazon. He created damage and stole from me with out asking or saying a word.

Now I only have cable in one room in a house designed for more. :( :(

Guest

Sean, or David or whatever 'name' you are going by - STOP blaming customer's for your *** company's problems. You have been rude to several people on this site and I have had enough.

Enough of you and enough of *** COX. Knock it of.

Guest

So did they tell you there was a "fault", a bad spot in your line for example? You left that out.

Why could they not? They should have told you. It's electronics. Everyone assumes everything can just work perfectly to their belief sometimes.

Not sure what the extra lines was all about, hooking up multiple computers, phones, etc?

Your complaint has me wondering if it was actually your fault. Quit blaming others for what you screw up yourselves.

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Tien Eql
map-marker Wichita, Kansas

Cox lied about refund of overpayment

Overpaid my bill via Online Billpay from my Bank. Cox showed a credit on my account.

I called to get a refund. The rep offered to try & get it faster than their 10 day policy. Then he emailed that they had to have a copy of my bank stmt to prove it came out of my account. What?!

My bank said no, they don't need that. I opted to wait the 10 days. Cox said it would be wired back, but it wasn't.

Now they say they will send a check which extends my refund another week. Waiting....

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2 comments
Guest

Aug.8 and still not refund. It is nice that Becky K is willing to help me.

Waiting to see what happens. :?

CoxHelp

Hi JMS,

I'm sorry that the refund process has been so frustrating and that we didn't provide further details about the paperwork we needed. Have you received your refund? If not, please email me at coxhelp@cox.com so I can expedite this process for you. You can copy your above post into the body of an email so you don't have to retype everything,and be sure to include your address and account name. I'll find out what's happening and get back to you!

Thanks,

Becky K.

Cox Social Media Support Specialist

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bonnieb C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Had to buy modem from Cox

I have been a Cox customer since 2002. Cox has always supplied my modem at no cost to me. It seems my modem died and I had to have a technican come to the house. Upon confirmation that the modem was shot he told me I had to buy a new one and that I had to purchase one from Cox. Having no other choice in order to use the services I subscribed to I said ok. He also argued with me that I had purchased these in the past from Cox. I have all of my records from Cox since 2002 and I have never purchase a modem from them. On top of this their fees went up 11.5% this month. Thats $7.50 per month. I doubt very many people are going to get a $7.50 raise in salary. Cox has lied to me and have over charge for what they provide. PS I have basic cable and internet . What a poor excuse for a company. I hope they go belly up.
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3 comments
Guest

You could have just asked a friend if they had one they werent using or found one at walmart or somewhere for cheaper than they are offering. Definitely dont rent them, although if it goes bad and is not under warranty youd have to buy another.

Guest

You could have just asked a friend if they had one they werent using or found one at walmart or somewhere for cheaper than they are offering. Definitely dont rent them, although if it goes bad and is not under warranty youd have to buy another.

Guest

We had the SAME EXACT THING happen to us. In two other cities in south orange county, I know of people that had the SAME issue. How did all of our modems go bad at the same time?

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Kerron Slu
map-marker Richmond, Virginia

Cox has been nothing but a thorn in my side!

I am a very patient person. I had Cox for 10 years before I said enough was enough! Plus they were the monopoly in my area at the time. First and Foremost, Cox's prices fluctuate monthly and the Customer Service Reps can never explain to you why. I forgave this, because the Customer Service back then was wonderful....but that leads me to my second point.... Cox's Customer Service has declined so much over the last decade. I have never talked to such rude Customer Service Reps. Since I worked in a call center as well, I do my best to be as pleasant and easy going as I can whenever I call a call center.....These Representatives have the rudest tones and the nastiest way of telling you that whatever problem you have is YOURS and not theirs. For instance......At one point in time I suffered from severe insomnia. (which, btw, is none of Cox's business!) Around 12:00 am every night for over 2 months my digital cable service would go out for at least 3-4 hours. I called to inquire why it would go out and the Rep told me they were using that time to do maintenance and update system. I then asked if I could be credited for that time frame. The Rep then informed me that the reason they updated around this time is that "normal working people" are sleep at these hours. Now that offended me, since I am a "normal working person", I was just suffering from bouts of no sleep. I tried to be very pleasant and explain to the Rep that I understand what she was saying however I would like to be credited for just the amount of time that it is "off", 3-4 hours a night for a couple of months now. She told me that she would not credit it because I "should have been sleep"! That is when I had to tell her that regardless if I am sleep or not, I PAY for 24 hour Television and I don't care WHAT TIME it is, if I PAID for it and it was NOT on I NEED to be credited....This was to no avail. Cox has double billed me and refused to correct it.....while trying to get it corrected, they cut off my service and I had to pay, not only what they CLAIMED I owed, but activation fees as well. Again, I had no recourse, Cox was the only company in the area that dealt with television, I had two small children addicted to cartoon network and I HAD to have some type of cable TV. Speaking to Supervisors never worked....they were either just as rude and unhelpful as the Reps, or the were non existant, according to the Reps. ("My supervisor can not come to the phone right now, you can wait for him/her or I can have them call you back with 24-48 hours." NO CALL BACKS AND I WAITED FOR OVER AN HOUR AND HAD TO HANG UP!) Cox's prices not only fluctuate but jump in price EVERY year. I started paying $99 for the bundle. Introductory price, I know. After a year it'll go up to $110. After that year it went up to that price, but every moth it was different. $119, $125, back to $110. After the next year it went up to $125 and fluctuated. By the time I cut them off I was paying around $190 a month for the SAME EXACT SERVICES! Now if I did not change my service..WHY OH WHY...is my bill changing and why can't their Reps explain it???????? When Dish Network became available to my area I JUMPED at the chance to change providers. NOW I am being harrassed by Cox's door to door Sales people! UGH! I had just gotten off of work one day and was sitting back watching television. There was a knock on the door and my husband opened it to see a Cox salesman there. When He asked if we had Cox service I promptly stated "NO. and we are not interested right now." He then tried to step into my house and my husband had to physically block him from entering as he yelled to me "Ma'am! You mean to tell me that you are NOT interested in saving money?" I replied "NO! I am not!" He began to fuss with my husband about how he was going to let ME make the decisions in the household. My husband quickly told him he better leave and to not try to step into any ones Else's house like that or else he may be hurt. These Sale Reps come out at least once a month because everyone in our neighborhood has switched to Dish or Direct TV and I have just put up "no trespassing" and "no soliciting" signs up because they are RUTHLESS and the do not take no for an answer. You have to slam the door in their face, and I hate to have to do that to anyone. If Cox was the only company offering TV services.....I'd listen to the radio. I will NEVER give them another dime. ENOUGH IS ENOUGH.
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Joann E Rjj
map-marker Tulsa, Oklahoma

Unhappy customer

I have been a Cox customer for years. (918-838-****) My bill keeps going up & i don't understand the added charges, I received a bill for telephone usage, a 2.00 charge for call return. I have never used call return. I talked to a representative, very rude, she would not give me the phone # that I was suppsed to have done the call return to. I told her I live alone & no one uses my phone, I told her I had grandkids she insisted they did the call return. My grandchildren are all one over 15 yrs old & have their own cell phones. They do not use my phone & don't answer It & don't care who called me .I know they did not do the call return nor did I. I CAN'T BELIEVE THEY CAN CHARGE FOR A CALL RETURN & NOT GIVE YOU THE PHONE # THE CALL RETURN WAS TO.Their representative was very rude. it may only be 2.00 but I don't owe it.
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Loss:
$2
2 comments
Guest

I encourage every American consumer to check out David Cay Johnstons book entitled The Fine Print: How Companies use Plain English to Rob You Blind. Johnston says contries such as France pay $38 for the same "bundles" we pay around $160-200/month for.

Cox, Verizon etc. have congress write the laws to their benefit while we sit back and slowly get...well...screwed by incremental charges that are hardly noticed at the time. If your city decided to suddenly provide a free municipal internet for all, they would be stopped by the big providers. It happened in Louisiana.

Not only that, but our Internet service/speed is ranked lower than countries such as Lithuania and Ukraine. We live in a bizarre place.

Guest

Ask them to disable your 3way calling, caller ID, and call forwarding, and that may take care of the problem. Better yet, buy you a tracfone cellular and dump the landline.

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Anasophia Dli
map-marker Norfolk, Virginia

Cox screwed me over.

I had been a Cox Communications customer for about a yer before I lost my job resulting in me not being able to pay one of my bills. I called them and told about my situation, the woman was very polite and told me that she would put a hold on my account. Two months go by before I got another job, and I wanted to turn back on my service. When I went online to see how much my last bill was it said $615.98! I called customer service and no one acts like they know what is going on, but they wont adjust anything. They just keep telling me that they don't know what happened and that it is coming up as a equipment charge. I know for a fact that nothing they have is worth $615.98. I should probably just switch to Verizon.
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Loss:
$615
1 comment
Guest

I'm sorry to hear about your hardship, fortunately things worked out for you there. It sounds like your account was closed when you initially called to discuss your situation.

When that happens you're automatically charged for any cable boxes or other Cox owned equipment provided.

Returning the boxes and re-establishing services would probably be the easiest way to resolve this situation or ask about transferring the equipment to the new account should you call back to try and re-establish services. If I can be of any assistance please email me at coxhelp@***.com.

-Chris

Anonymous
map-marker Waynesboro, Virginia

MY COX CABLE BILL IS HIGHER THAN IT SHOULD BE

I HAD CABLE IN MY NAME IN 2005 AND PAID MY BILL THRU THE KIOSK AND WAS TOLD IT WAS NEVER RECEIVED. I CALLED NUMEROUS TIMES TO THERE COLLECTION DEPT BECAUSE I KEPT FAXING THEM MY RECEIPT, EVEN THOUGH I HAD FAX CONFIRMATION OVER 4 SEPERATE TIMES OF FAXING THEY NEVER RECEIVED MYPROOF OF PAYMENT, INSTEAD I WOULD GET A RUDE *** ON THE LINE STATING HOW IM NOT PAYING MY BILL. AT THIS POINT I HAD SPENT PROBABLY A TOTAL OF 10 HOURS OF NY LIFE THRU SEVERAL CALLS AND WAITING NOT TO MENTION HAVING TO FAX MY RECEIPT SEVERAL TIMES. ALSO WE HAD GOTTEN A BUNDLE PACKAGE AND WAS BILLED SEPARATE BILLS FOR OUT INTERNET PHONE AND CABLE. SO I HAD BEEN LATE ON MY 1ST BUNDLE PKG. BILL SINCE IT WASNT ON 1 INVOICE. I CANCELLED COX AND ENDED UP STILL OWING THE BILL WHICH IS ON MY CREDIT AND I CERTAINLY DIDNT TAKE ANY MORE OF MY TIME TO COX TO RETURN THEIR EQUIPMENT SO OF COURSE I OWE ON THAT ALSO. THRU OUT MY LIFE OF HAVING COX WE HAVE HAD MASSIVE PROBLEMS WITH HAVING TO REPLACE THE BOX CAUSE ITWAS MESSED UP. UNFORTUNATELY FOR ME MY HUSBAND DOESNT LIKE SATELLITE SO COX CABLE IS ONLY OTHER OPTION AND NOW WE HAVE COX AGAIN. JUST TO SAY MY HUSBAND GOT THE BASIC EXTENDED CABLE SERVICE AND IT WAS SUPPOSE TO BE 70.00 PER MONTH AND HBO WAS FOR FREE.WE NOW RECEIVE A BILL FOR 15-99 FOR HBO IN OUR BILL WHICH I NEED TO CANCEL BUT OUR BILL APPEARS TO BE 160.00 PER MONTH JUST FOR BASIC EXTENDED CABLE AND HBO.I THINK THAT COX IS A RIP OFF AND ALWAYS SEEM TO HAVE SOMETHING EXTRA ON THE BILL. I THINK IF YOUR GOIN TO HAVE COX AS YOUR CABLE PROVIDER THAN YOU NEED TO KEEP EVERY RECORD THAT YOU GET FROM THEM ( YOUR RECEIPTS, BILL AND ALL OF YOUR SUMMARY).
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1 comment
Guest

That's certainly not the experience we want our customers to have with us, I'd like to try and help. Please email me at coxhelp@***.com and I'll see if I can figure out what happened.-Chris

John C Lqs
map-marker Fayetteville, Arkansas

Cox Communication - Fayetteville, AR

In one month my bill for cable/internet ballooned from $98.10 to $220.96, simply because I moved apartments. Cox Communication added an additional $34.99 to my bill for services I neither asked for or wanted. In addition, these crooks charged me $10.00 EACH for internet and cable transfer, followed by an additional $33.99 to send someone out to my home to hook it back up - a process that involved three minutes. On top of that, there was an additional $25.00 re-instatement service! After several phone calls to Cox, they agreed to drop the additional $10.00 fees, but told me that my increased bill ($34.99 extra a month) was only because I had been taking part in a "special promotion" that ended when I moved, yet they never mentioned to me in the first place. I feel as if I have been swindled, overcharged and lied to by Cox Communications, who did very little to help me when I came to them with my problem, other than make excuses and a small cut to the bill. This is not the way good business is done! Subsequently, I have dropped Cox Communications as my cable provider - I don't need Game of Thrones and Californication so bad that I need to use the service of crooks to get it!
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2 comments
Guest

Obviously, this fella ^^^ didn't read the entire post - specifically on how they double charged me for the same service by just calling it something different. The tech couldn't tell me the difference between the charges or how they differed and I definitely don't expect something for nothing.

This Sean fellow probably works for Cox, which would explain his snarky disposition. Nice try, but I aint' buyin' it.

Guest

First of all I do not know about your extra charges, but what I can tell you is yes you are going to get charged even if you are moving from one place to another. When they did my place I had the same concern until the tech made me aware of why.

They have to do tests to make sure the lines are properly shielded, and your connections are proplerly attched, meaning your connectors are tight, NOT loose. He told me that causes leaks and noise that slows down other customers internet.

Gas ain't free and neither is their service to come to your place to make sure it is done right. The only crook is you yourself wanting something for nothing.

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Anonymous
map-marker Wichita, Kansas

Cox cable monopoly

I think cox is to much for to little. And when you call you get some pompous *** on the phone that has dealt with so many reprobates that they have already judged you and are rude and condescending. I'm old enough to remember AT&T getting sued and broke up for being a monopoly in the late 70's they were forced to allow other companies to use there poles and lines. Even thought they had spent over 50 years building there network. I would like to see something like that happen to cox. Another cable co. allowed to use the existing lines would bring competition and lower prices.
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Anonymous
map-marker Miami, Florida

Cox Cable in Gainesville

I moved into a community where my cable was covered in my rent. When I went to pick up my free box, I signed for the unit and gave them my billing information if there was ever an issue. I have lived in the community for three years now and not until this February did I start receiving calls about "outstanding charges" on my Cox Cable account. I called my apartment's leasing office to see if they had changed the contract with the cable company and they said no, so naturally I called Cox Cable to settle the issue. When I called they said I had signed up for a service for extra channels. I had not signed up for these channels and they were charging me. Not only did they forget to start charging me until 2 years later, they had been sending my bills to the wrong address. I had provided them the right address from the beginning, they were just sending them elsewhere. Also, they had no proof of me signing up for these channels. No paperwork at all! So not only were they asking for me to pay late fees for not paying my bill (the bill being sent to a nonexistent address), they were sending my charges to the credit bureau. They had my number and are very keen on sending messages about payments but no reminders to cancel my apparent extra channels. POOR CUSTOMER SERVICE. Every customer representative I spoke to was absolutely rude and promised to resolve the issue. The only thing they did was continue to add late fees for something I never signed up for.
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loumary
map-marker Oceanside, California

Lied to by several cox employees

I know the name and phone number and extention of the man who lied to me about the what I was to receive and how much. I gave the information to at least 10 people and I am told there is nothing they can do, I am just stuck... Cox has no ceo and people who are out to get you by lying, what a way to make a pay check. Who checks on this? Who is responsable to there employees? Just lie and get your money and who cares. Get it in writing and not over the phone. Bad way to do business COX
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Ignacio F
map-marker Tulsa, Oklahoma

Cox cable tv streaming interrupted

Interrupted tv streaming while watching the EUFA cup's final!! Im pissed. I called a friend who was also watching the final and also has Cox. He said he was also seeing a black screen (espn, @ 2:05 pm cst tulsa, ok) Cox sucks! This Eufa cup's final is a huge event. In my honest opinion, the least they should do is release a statement apologizing or explaining the issue. This is type of thing s unacceptable. I realize at times weather has an effect on the tv streaming, but weather in oklahoma right now is cristal clear skies!
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Loss:
$150
1 comment
Guest

The East Coast was hit by another bad storm and ESPN has been experiencing technical difficulties with their broadcasts today. I do apologize for the trouble, but until the storm passes the location where ESPN broadcasts from, there may be occasional interruptions. -Aaron

narbucks C
map-marker Wichita, Kansas

Irresponsible, Unreliable, and Under-concerned

I've been a Cox customer since 2002. I moved into this apartment in 2010. Somewhere in early 2011 my internet service started disconnecting and being disrupted. I've called cox numerous times to have them fix the problem and they send people out who supposedly "fix" the problem. They keep repeating that it is my "MODEM" that is the problem. I have been through six modems in the past month thanks to them. One of their senior techs installed a new modem recently and the internet has been dying again. I call their tech support and what do they tell me? "It's your modem". Bull *** it's my modem. They will not admit when a problem is their fault. Cox is irresponsible when it comes to admitting their mistake. They are unreliable when it comes to service maintenance and addressing the actual problem. And they are under-concerned about the fact that some people rely on the internet to work. I was let go from my job a few months ago because I was deemed an unreliable customer service representative due to of my lack of stable connection to the internet. Cox could care less. The problem still persists, and they still could care less. As soon as I get a house I am switching from "***" Communications to something a bit more intelligent. Case In Point: Do not go with Cox. They will shaft you at every possible turn. It's a shame the shafting has to be with sandpaper.
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2 comments
Guest

i feel your pain i get the same run around and its my internet and my tv iv had 6 techs out and none can see the damaged line comeing into the house o right they never go on ladders to look.

and i dont think that cox help email is real i tried it and got no response. they responded to my post also.

Guest

Internet happens to my specialty. Feel free to email me the problem details to coxhelp@***.com and I'll see what I can do to fix things.-Chris

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KaiserSoze B
map-marker Chula Vista, California

Cox Cummincation lies, and then laughs in your face.

Moving out of state soon, my wife called Cox to have our internet turned off 10 days from now, in an effort to make moving day, and the few days prior easier. The rep says no problem and they get off the phone.

A few short minutes later, our internet is disrupted. Having been an installer many years ago, I start the reset process, and up comes the "activation" screen asking for modem model, S/N, and Mac Address. Though this is not normal I continue, after which I'm given an alert that states we need to call COX Technical Services as there is a problem on their end. My wife calls, and they tell us it's been turned off and a technician will have to come out the following day.

Again, having been an independent contractor that installed broadband, I get on the phone, explain this, and advise that he needs to re-provision the modem. The rep responds saying that we've been disconnected from the telephone pole and a tech will need to come reconnect...tomorrow. Keep in mind this all happened within ten minutes of the original phone call. When I explained that it hasn't been disconnected, he says "yes it has", I say "not only am I able to get your activation page, which in itself indicates we're not disconnected, I'm staring at the cable box and we are not disconnected" he responds, "Yes, you're disconnected at the pole" and starts childishly arguing with me.

After some more arguing, I'm getting pissed at his disrespect, hand the phone back to my wife, and ask her to get his name, and then ask for a supervisor. Frank "I-don't-have-a-last-name", laughs heartily at my wife before he transfers us to his supervisor, who has us connected and back online within 5 minutes by re-provisioning the modem.

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2 comments
Guest

Crying? you're funny.

You may be the type to allow someone to disrespect you or your loved ones without complaint. I however, am not.

Is this part of your job at Cox, or are you just on break? Enjoy your life of getting treated like dirt, don't take it out on others who don't put up with that sort of thing.

Guest

So you get one snot nosed CSR who gives you the run around which could not have taken more than 10-15 minutes who transfers you to his sup who fixes and youre crying about? Wow.

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