Unclaimed
Cox Communications
Reviews and Complaints
560K
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
260K
PAGE VIEWS
12
ISSUES RESOLVED
Cox Communications Reviews
New Reviewer
Cox charged my again for internet servicesand i paid.
my bill showed a late payment fee for a bill that I already had paid the month before for internet services I called the company, told them that I make online payments unsing my checking account it even showed that the payment had been cleared by them, she said that I had to go to the office with my bank statment and prove it, man that is why i make online payments so i wont have to waste my time showing them how incompentent they are for such a company i have more complaints but no more space. even before i called for internet I had cable with this same company they charged me with DVR services HD 2 receivers and some other charges equal to about 50 dollars,wich I had to call them to come and pick up then later I would get charged for equipment pick up which later I would have to call back again to have those charges droped man this company ***.
ID
Location
Las Vegas, Nevada
Cox charged my again for internet servicesand i paid.
my bill showed a late payment fee for a bill that I already had paid the month before for internet services I called the company, told them that I make online payments unsing my checking account it even showed that the payment had been cleared by them, she said that I had to go to the office with my bank statment and prove it, man that is why i make online payments so i wont have to waste my time showing them how incompentent they are for such a company i have more complaints but no more space. even before i called for internet I had cable with this same company they charged me with DVR services HD 2 receivers and some other charges equal to about 50 dollars,wich I had to call them to come and pick up then later I would get charged for equipment pick up which later I would have to call back again to have those charges droped man this company sucks.
ID
Location
Las Vegas, Nevada
Cox Communication: Rates Raised
To whom it May Concern- I have been a customer of Cox Communication for approximately 3.5 years. During this time the monthly bill, basic cable & 2nd tier Internet, has steadily been between $45-50. I received the August bill on 08/07/08 and was astonished to see the monthly rate had risen to almost $70. I contacted customer service via telephone and spoke with two women, customer service & supervisor, both of who were helpful. The supervisor informed me that during the past 3.5 years Cox had freely provided the cable and that I was only paying for Internet. She credited a "promotion". I believe that my previous bills state that I was paying approximately $20 for cable and approximately $20 for Internet. She stated that a "small amount" of Cox customers had been affected by this change in the "promotion". She then directed me to the Cox website. I visited the site, only to find that it was down. I called back twice, asking further questions, was hung-up on once and directed to write a letter the last time. My complaint is this: The precedence of $45-50 a month has been set for the past 3.5 years of service. I understand that rate hikes occur, even the price of printing money has increased, as will my cable bill. But what I cannot fathom is that the price would raise $20 in a single month due to a "promotion, which has lasted 3.5 years. The general voice of the customer service was that if I didn't want to pay, I should then cancel my service. I like the quality of the Internet and cable provided, but do not feel that the sudden end of a "promotion" justifies the amount the bill has been raised. I could see a few dollars more, but $20 is hardly understandable. The fact the Cox Corporation believes that they can push on a minority of their customer base to supplement their financial woes does not seem like good Arizona business. My family and I feel genuinely ripped-off.
ID
Location
Phoenix, Arizona
Service
Cox Communications Internet Service
New Reviewer
Cox & Electronic Debits! Beware!!!
Well, Check your bank statements folks... I write checks to cox!!! And got electronically debited for 2 other peoples accounts. I almost didnt notice except I was low on funds... They are sneaky and then try to make you do all the research to prove they took your money in error. I have been dealing with these people for 2 months... had to send a BBB complaint to help resolve this. We will see if it works/helps the situation. What ever happened to the customer is always right. Not for cox... you need them they dont need you a customer someone who pays their salaries!
1 comment
ID
Location
Peoria, Arizona
Loss
$207
New Reviewer
COX Communications, the thief and terrorist of the common person
This is only my point of view of this major communications conglomerate, but with that being said, I believe they should be brought up on charges. If you take anything from this tale, it should be “DO NOT SIGN UP FOR AUTOPAY WITH COX!” My story starts in a rather benign way with purchasing COX Communications to supply my TV and internet access to my household. I have had them for years since they were my only choice. (Can we cay monopoly?) Only recently my husband and I reviewed our bill to find that we were paying a lot more and getting way less compared to various new satellite communication companies. We thought what could be better than getting more and paying less in this newly monetarily restrictive climate. Making the decision to change from COX to Satellite TV we made the calls and settled on a new provider. All that was left was to call COX and cancel. Sounds simple enough, right? Here is where COX’s dark noxious cloud settled over our household. On a Saturday afternoon, after 5 PM, I called COX to cancel my account. They tried to argue that I never called in to complain about the service so why should they need to cancel my service. Working in a service industry, this was absurd to me! Why would I need to justify my dislike of a product to get it canceled? I don’t want it any more… I have moved on… this is a break up and no we can not be friends… this it is in my right to cancel? After the COX representative forced me to come up with some bogus answer involving conspiracy theories, aliens and the need to wear tinfoil hats, she finally let me cancel the service. [This reason for canceling was for my amusement only; we all know aliens come through the toaster ;)] I had five days to return their battered cable boxes and I would even be getting a refund of $75 for part of the month. Monday morning, I got up and doing my usual Monday routine I grabbed coffee and got on line to read the news and check my bank account. The need for coffee became no longer needed when I found that COX had gone into my checking and withdrew over $600 for no viable reason. After getting the household off to summer camp and work I got on the phone with COX to ask them the ever elusive question of “what the ***!” After speaking with a high number of doltish moronic representatives I was finally transferred to the credit department. The credit departments response boils down to “oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days”. It has always amazed my how they can withdraw funds overnight but it takes an act of congress to put the stolen money back. It is now Wednesday and still the account sits empty of the $600+ so I being proactive decide to call them and check on the progress. The all new doltish representative tells me they are waiting on the collection of the cable boxes to even process the “oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days” deposit. When I exclaim, in a slightly panicked and pissed off state, you have your *** boxes and remotes I am once again placed on hold. After what felt like 10 minutes, she came back with the comment of “oh, here they are. We can process your refund now”. It is everything I can do to maintain my composer and not release a tirade of expletives and adjectives that would probably just make her ears bleed. Now, maybe to you $600+ is not that much money but to our household it was to cover groceries, gasoline and the power bill for the house let alone a little bit a cushion till payday. Now I find myself pawing through the pantry looking for anything I can put together and call dinner (in the looses sense of the word) and coasting the best I can if I have to drive anywhere to save every drop of gas I can till either COX replaces the money they stole or payday, which ever comes first. Thank you for reading my rant and I hope at the very least you do not sign up for autopay with COX. (Or cancel before it’s too late).
2 comments
ID
Location
Las Vegas, Nevada
Service
Cox Communications Tv Service
Cox Cable Orange County CA
Cox Cable in Orange County, CA is the worst customer service you will ever find. They should consider making a seminar for how to turn customer service into *** on earth. Nobody can do this better than Cox. Their CSR's will NOT let you speak to a manager, trust me I tried. They will transfer you another rep acting as a manager and just do a talk off. Their tech's will TRASH your home without a problem. When you call them and advise them of your newly destroyed wall paint, they are as caring as a bag full of dead cats. BE ADVISED, IF YOU EXPECT ANY CUSTOMER SERVICE FROM THEM THEY WILL GLEEFULLY SPIT IN YOUR FACE WITH EXTREME PREJUDICE AND TELL YOU TO HAVE A NICE DAY!
6 comments
ID
Location
Irvine, California
COX Highly skilled Tech
I called COX and informed them that I would no longer need their service because of 10.00 increase that would be attached to my bill. They explained that it was because of increases that I did not have part in in the past 2 years because of my promotion. They stated I would be bumped up to their fastest internet service. I told them I didn't want it if it increased in my 189.00 bundle. I then called QWEST and recieved a new bundle 139.00. QWEST came 3 days later along with DIRECT TV hooking my services. Two weeks later a COX tech came to my home explained that he was to disconnect the cable from the pole behind my home. The tech put a ladder against my house and cut the telephone cable coming out of the QWEST box marked clearly. I called COX and informed them of what happened to the phone line. I informed them that they had no right to cut anything attached to my home QWEST put in their own lines all the way from the pole. They were very rude real *** They refused to fix stating the line belonged to them. The tech although he asked permission to access the pole in my yard did not have permission to vandle the lines on my house, nor did he inform me that he had just cut the lines coming out of the QWEST box. He just left. COX told me after 3hours of waiting to tell QWEST to repair it.
2 comments
ID
Location
Phoenix, Arizona
Service
Cox Communications Bundle
New Reviewer
Read Your Bill Carefully
I have had Cox for almost 4 years now. (cable, internet and phone). I use this company because I have no other choice in my area. They know this and I believe they use this to their advantage. I am overcharged, billed for equiment and services that I don't have or use. I have gotten into arguments with them several times, but their attitude is "You owe us and if you don't like it, then cancel". Hello? I would have cancelled 3 1/2 years ago if there was another option. PLEASE READ YOUR BILL EVERY MONTH VERY CAREFULLY!!
3 comments
ID
Location
San Diego, California
New Reviewer
Cable services degraded by Cox Communications
I had a basic cable services from Cox communications -Cox cable from Feb 07 till date (Jan 08). I was able to see 90 channels and suddenly from last day -26 Jan, it only showed up 23 channels. When inquired the company representative told me that they provided me 90 chanels by mistake and they reverted back and if I want them back I need to pay another 22$ + tax on top of 100$ monthly payment made by me for bundle services. This is plain cheating on the consumer of degrading the services and asking more money. Uncle Sam please help.
1 comment
ID
Location
Chandler, Arizona
Service
Cox Communications Bundle
Loss
$25
Cox Cable in Arizona is NOT ready for the digital age
FOR ONE YEAR, we have repeatedly requested Cox Cable to repair the "tiling" on our cable service, and address the poor internet and phone connections. FOR ONE YEAR, we have waited paitently to have these issues resolved by Cox Cable. FOR ONE YEAR, Cox cable has told us the the problem should be fixed and there should be no problems. FOR ONE YEAR, we have missed many television programs due to the poor service from Cox Cable. FOR ONE YEAR, we have surfed the web with internet services from Cox Cable that compare to most dial up services. FOR ONE YEAR, Cox Cable has continued to send us a bill for these services that can not seem to be repaired. NO MORE. COX CABLE IS NOT READY FOR THE DIGITAL AGE.
ID
Service
Cox Communications Internet Service
New Reviewer
I am PISSED at COX Communication
I am always paying more than I have too for the crapy service I get. I mean my bill is well over $150 a month and I only have the basic phone, internet. and one premium channel. Now I pay more for cox than gas for my car. and that suxs alot. They are run by care less people who all they want is money well if they keep on sucking the money out the people eventually we are gonna give them a big stick to suck on. They are over the top with the ridiculous service, the only department that is nice and kisses *** is the sales department, and that is because they are usually trying to lubbe you up with a new product, or packet with their lame excuse that is "THAT WILL SAVE YOU MONEY" it really doesnt. This is why I am negotiating a good oll satelite T>V now that is really cheap even ppv are cheapper than in cox. and the hd tv. is better than cox. ANd yahoo high speed internet is great and faster than cox. voyage phone or what ever is cheaper than ever. so i do save alot of money by going away from cox, now if you love cox dont get offended but you are getting lubbbbed up for that service.
ID
Service
Cox Communications Tv Service
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Cox Communications
Well, Cox is the most appropriately named cable company