Cox Communications
Reviews and Complaints
Blocked channels.
I have been a customer of Cox cable many years. I haven't moved and I am paying for something I don't get.
I pay more than 75 dollars a month for the extended cable package in which includes channel 2 thru 70. Within the last four months Cox has "dropped " more than 15 percent of the channels. I have a friend who lives within 50 miles of me and they do not have any of these channels blocked. If they are doing to drop 15 percent of these channels then my cable bill should also drop 15 percent .
I am on a fixed income and television is mostly my only intertainment.
What else can a person do?
Cox Customer Service (?) Phoenix fuggedaboutit
Cox lied about refund of overpayment
Overpaid my bill via Online Billpay from my Bank. Cox showed a credit on my account.
I called to get a refund. The rep offered to try & get it faster than their 10 day policy. Then he emailed that they had to have a copy of my bank stmt to prove it came out of my account. What?!
My bank said no, they don't need that. I opted to wait the 10 days. Cox said it would be wired back, but it wasn't.
Now they say they will send a check which extends my refund another week. Waiting....
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Verified Reviewer | Los Angeles, CaliforniaHad to buy modem from Cox
Cox has been nothing but a thorn in my side!
Unhappy customer
Cox screwed me over.
MY COX CABLE BILL IS HIGHER THAN IT SHOULD BE
Cox Communication - Fayetteville, AR
Cox cable monopoly
Cox Cable in Gainesville
Lied to by several cox employees
Cox cable tv streaming interrupted
Irresponsible, Unreliable, and Under-concerned
Cox Cummincation lies, and then laughs in your face.
Moving out of state soon, my wife called Cox to have our internet turned off 10 days from now, in an effort to make moving day, and the few days prior easier. The rep says no problem and they get off the phone.
A few short minutes later, our internet is disrupted. Having been an installer many years ago, I start the reset process, and up comes the "activation" screen asking for modem model, S/N, and Mac Address. Though this is not normal I continue, after which I'm given an alert that states we need to call COX Technical Services as there is a problem on their end. My wife calls, and they tell us it's been turned off and a technician will have to come out the following day.
Again, having been an independent contractor that installed broadband, I get on the phone, explain this, and advise that he needs to re-provision the modem. The rep responds saying that we've been disconnected from the telephone pole and a tech will need to come reconnect...tomorrow. Keep in mind this all happened within ten minutes of the original phone call. When I explained that it hasn't been disconnected, he says "yes it has", I say "not only am I able to get your activation page, which in itself indicates we're not disconnected, I'm staring at the cable box and we are not disconnected" he responds, "Yes, you're disconnected at the pole" and starts childishly arguing with me.
After some more arguing, I'm getting pissed at his disrespect, hand the phone back to my wife, and ask her to get his name, and then ask for a supervisor. Frank "I-don't-have-a-last-name", laughs heartily at my wife before he transfers us to his supervisor, who has us connected and back online within 5 minutes by re-provisioning the modem.
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This morning I will block all ESPN channels on COX until Kevin
Blackstone is fired by ESPN.
ESPN should be broadcasting Sports, not the rantings of an anti-American.
Anonymous
How you feel is important to us and we want to make sure that you are getting the channels you want for an affordable price. Our starter and essential tier does have channels from 2-69 without digital service.
If you are subscribed to these two tiers of service and you are not getting these channels, we certainly want to find out why. Please feel free to email us at coxhelp@cox.com.
-Tiff