Cox Communications
Reviews and Complaints
COX Communications trashed my credit record with a bogus claim
In 2007 I moved out of Pensacola on orders from the Navy. All my bills with COX were set up to be paid automatically from my account but just to make sure, when I turned in my equipment I asked the clerk at the desk to confirm that everything was paid in full. She confirmed that I had no balance and I moved to my next duty station.
Now 5 years later, I'm trying to buy a house and suddenly COX sends a claim to a collections agency that I owed about $50. The agency reports it to the credit bureaus and overnight, my credit score drops 100 points. I call COX to try to resolve the false claim and they insist the only solution is that I have to pay them this money.
For $50 I would gladly avoid the whole situation and pay money I don't owe but to pay at this point is useless, the "late" payment remains on my report screwing up my credit for years to come. Way to go, COX screwing me over for $50.
If that isn't bad enough, at no point did they try to contact me. I'm pretty sure they had my email on file and I know they had my phone number (I've never changed my cell phone number). So I had no idea this false charge even existed until February 2012 when all the sudden it lands on my credit report.
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Two men solicit cox services at our home a few months ago, we now know that these guys were "outside sales reps" who don't directly work for cox. They offered us an internet/cable package for approx.
$65 a month. We asked them specifically if the price would change and he said it was a set price. Well now 3 months later we find out that they lied to us and the was a 3 month promo of 50% off. So now for the same service we have to pay double the price.
We called to complain and after 15 minutes we get a stinking measly $20 temporary discount that will now expire in another few months at which time we are going to be stuck paying approx. $135 a month. Our next step was to visit the cox store and was basically told the same thing. There is no better deal that they can offer us.
No one seems to really care that we were flat out lied to and deceived. I feel that they should honor their promise to us and I think it's just horrible way to do business. After researching online I see others have has similar issues with cox.
It doesn't sound like to me that they really care about their customers. We are very very unhappy customers.
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The most expensive service,cable & internet, that I have had yet and I get fare less for my money. Had I had a choice,hope you do, I would have never subscribed to Cox.
This condo association insists on cable only and so I am screwed for now. Avoid Cox if you can. Bad reception, Bad DVR, Bad Prices, Bad internet speed, bad billing proceedures. My picture breaks up all the time and I am forced to reboot the DVR at times when the show I would like to watch is on.
The internet sservice way over priced for the speed you get and I don't get the speed they promised because of the age of my home? Just Bad Bad Bad!!!!
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They did this to me also....they claimed i never turned in my diital box when i moved and they hounded me about it and i told them i returned the box and i did....they sent a collection agent to my doorstep for the equipment....they insisted i didnt return it and billed me 500 dollars for it...this company does not keep accurate records andd for your safety i would suggest getting a reciept for everything and anything you get from these people....and those boxes cost no more than a 100 bucks and the bill you 500 for it
They didn't contact you because it was such a small amount in the scheme of things and they have a limit on bills below a certain amount, etc. Called a "tolerance" amount.
They don't keep dunning you for it, but may send it to a collection company, who may also consider it too small. But, the "bad debt" is on your credit history anyway. At this point, no sense in paying it, as you suspect.
Explain the circumstances to the lender but it will still affect you, altho probably not as much as you think. Tell Chester Nimitz if you see him that I said Hi.