Not resolved
2.7
Details
Customer service
Diversity of Products or Services
Product or Service Quality
1 comment

I work from home. I need internet and phone to do business. Cox caused me many hours of headache and lost revenue. I'd like to see what they would do if their business was completely shut down for 12 hours, and see how fast they'd react.

The phone reps are totally left in the dark as to an ETA. Called 3 times, and they could only guess.

Cox used to be the best service in Southern Arizona. Apparently not so much anymore. Maybe I need to switch back to CenturyLink. I'm sure someone else would be glad to take my 100+ dollars a month and provide me with better uptime than Cox has in the last 12 hours. This is baloney.

Reason of review: Bad quality.

Monetary Loss: $1200.

Preferred solution: Price reduction.

I liked: Past performance.

I didn't like: Poor response time, Poorly planned upgrade and or response to outage, 12 plus hour outage.

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Anonymous
#1037332

I'm in the same boat. Getting the answer of "I don't know madam" is not a good enough answer after being down for 12 hours plus now.

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