Latest review first
Bill in sales is great. He is the only reason I returned after a year to give the company a second chance. I even told that to Bill. And his supervisor too. In general, I have not had success getting information or adequate service from agents who answer the phone. ...Read more
This afternoon, I had an encounter with one of Cox's support contractors who paid an unsolicited visit to my Home that turned unpleasant as it progressed. Mr. Joseph Perez is a white male likely in his late twenties with dark hair, medium build approximately 145 –...Read more
Signed up for $ 99 bundle, was told by saleman that i would pay no more or less a month fro 2 years. First bill 175.00. Complained. Told that my rate was not $99 but $108. Went to pay bill and was told my monthly rate was $ 116. Got this month's bill $ 131.00 ....Read more
Cox Communications' horrible service
Every time I see the NoVA Cox Communication commercials, I have to laugh. Number one in customer services? How?!?! We have had Cox for 3 years, not because we are happy with our service, but because they have a monopoly in our area, and we have no choice. When we first moved in, it took months to get the cable and internet hooked up... months! This is because they kept sending the most inept people imaginable. They would come to our apartment complex and stand out side of our building's door. Which has never had a lock on it, and a strong breeze blows it open. Then after they finally got to our apartment, we encountered one of the twitchiest and rudest service men I had ever seen. After he hooked up our cable and internet we thought we would be done with any direct dealings with them... until we received our next bill. Our apartment comes cable and internet ready, so when a charge for a cable box showed up on our bill we were more than a little surprised. We had to call and call and call, just so they would discount our next few bills to refund our money. The next few years consisted of occasionally getting letters saying we didn't pay our bills (which had always been paid on time). We would call the customer services center, and be charged an extra $10 to speak with someone in person, and they would inevitably tell us it was a computer glich and that we should disregard that bill while another was being sent to us. After 3 years we decided to switch policy holders. We filled out all the appropriate paperwork and they told us that the old policy holder had paid through the end of the month, so as of the 1st of the new month the policy would be switched to me. In addition we requested the activation of our cable into different rooms. They said it would be taken care of, and we left satisfied. That is until about a week later. The cable still had not been activated in our other rooms, and a bill came for our old policy holder. It stated that there were overdue charges in addition to paying for the current month's bill. I went directly to one of the Cox headquarters only to find that the person we spoke to never actually switched us over, and that yet again a computer error had occurred saying she had not paid the previous month's bill. When presented with the record of her payment (we had learned by this point to save these records) they said to disregard the bill and they would send out a new one within the week. When asked about the cable activation we requested, the representative said that they would be coming out the next day for us. I waited by the door all day. Trapped in my apartment, for fear that I would miss the person who was supposedly sent to us. They never came. I work most days, as do my roommates, so I couldn't make it in to see them until today. I wanted to talk to them about the no-show activation guy, but also about the bill I had finally received and how a matching bill was also sent to the old policy holder. They couldn't tell me about why the old policy holder was being charged, as it was not my policy. Now, I'm far from an expert on these matters, but if she relinquished her policy to me, would that not mean that she should no longer have a policy to charge anything to at all? After all of the hidden charges, we were assured wouldn't be on the new bill, but were, and the lack of follow through on anything that had previously been discussed, I was beginning to get a bit frustrated. I ended up trying to file a formal complaint with their manager detailing everything that had occurred over the last few years. This involved her, initially, talking down to me as though I were too ignorant to understand what she was saying. It was then followed by her snapping at me about how I just had to "be around when their representative showed up, and everything would be solved." It was as if she didn't even hear me tell her that this has been a long standing problem, and all I wanted to do was bring it to her attention. I even went so far as to say "I know it is not necessarily your fault that some of these things occur. I would just like to let you know what our problems have been with this company..." As I tried to explain, she continued to raise her voice and give me a scathing attitude which was not only unprofessional, but altogether rude. I will never recommend Cox Communications to anyone. If I had the option I would get rid of them altogether. Unfortunately, for now I do not have this option. I am going to be writing to their headquarters in Atlanta, GA, their regional headquarters in Herndon, VA and to the Better Business Bureau about the arrogant attitudes and the numerous mis-charges of our account, that I and my roommates have suffered under the Cox monopoly. I encourage you all to do the same.
Cox Communications in Kissimmee, Florida - My service has been out
Service out for the hour.Can not get thru by phone.What am i to do??? Dish sucks its not worth the cheaper price.I will be back to Direct very soon You want a hundred words I will give you a hundred words dish stinks its always going .Then you have wait for it to boot up.Dish stinks its the worst.I have had COX CABLE,DIRECT TV and dish is by far the worst *** Ihave had to deal with .When you call all you get is a busy signal or a recording and then they CUT you off .Nice customer service
Cox Communications in Chandler, Arizona - Charged for services not delivered
Cox communications has been charging me for a faster level of internet than the modem is capable of delivering - for 7 years plus. They admit the problem and offer a $50 credit - which is equal to about 2 months of the over charge. They customer service supervisor told me a manager would call within 48 hours - no call. I called back and they made the same offer and promised a call back - still no call. I know it's a stall tatic hoping I will cool off - I won't. I will report them, sue them, bad mouth them and look for alternate service providers.
Cox Communications in Rochester, New York - Have used Cox internet for years in AZ.This year must have 2 ids to install.
Cox Communications will not install our internet at the rv resort we have stayed at for the past 2 winters.There has never been a problem until this year.They insist I show them 2 pieces of id. I'm calling from the state of Washington.it's not like I can just drop by.They have our past records, which show we have always paid our bill and stayed at the same place. I believe snowbirds are getting ripped off by Cox. We're USA citizens. Maybe they don't need our money.Discrimination against snowbirds!!They made no effort to settle this dispute.I was told that was their policy and they were sticking to it.
I called COX cable in Omaha on behalf of my mother-in-law about the Big Ten Network being moved to their basic or "Essentials" package. It was my understanding that there wasn't to be any additional charges since it was being added to the package she already had....Read more
Cox Internet is unreliable and slow. We are promised 12Mbps download speeds and barely get 5Mbps (and that's on a good day when no one else in the neighborhood is on the internet). We pay $47/month for their terrible service. If you call Cox tech support to...Read more
Getting any help from this company is bad news. Very nice when they want your business but once a customer...forget it. The make you wait on the phone for an ungodly period of time. We had asked them to change a problem that we had and they gave us the run around as...Read more
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