Latest review first
I have Cox cable. My cable box broke after 4 months of use. Went to Cox store and brought home another Cox digital cable box. Hooked up unit. After using the "new" box for 3 hours, I noticed the fan on the cable box was loud. I called Cox to complain. I was told...Read more
Don't get Cox Communication! Calling is a hold game! I called to order service and some genius typed in our two units as one and now only one of us can get service. It has taken more than 10 days to get anyone to call me back and I am still waiting. I have been a...Read more
AT&T UVerse is a total rip off...I moved and was on the phone informing them that I moved and the new residence were on the phone acquiring new service so they cancelled my contract because the new tenants told them to...while I was on the phone changing the service....Read more
I HATE cox communications! I don't even have cox service, I have AT&T (a normal provider) but I spend all my time dealing with Cox's drama. First the people that lived in our house before us made the poor life choice of getting Cox service. So after we'd been there...Read more
We moved, ordered 2 receivers, only received 1. For 5 months my husband, the account holder has tried to fix. Every time he calls customer service, he is on hold for hours it seems and them some undereducated Cox robot promises him they are working on it, will credit...Read more
A lesson in the art of "Bait and Switch." Last year, after doing a little research, I decided to go with Cox Cable's bundled service; Internet, phone and cable for one price, one bill. Sounds good and convenient, right? Wrong! As a mature adult, who has been handling...Read more
Cox Communications in Hampton, Virginia - Cox Cable pulled a fast one.
This post is the last straw. I intend to post another part which is the red flag that was raised after they pulled the old "Bait and Switch" on me. On Friday, August 8, I remembered I had missed an episode of "Whale Wars," on Animal Planet because the previous Friday, the cable service went out until after 2 AM. I wanted to watch the episode I missed before the new one came on. I went to Cox Cable's On Demand section, found Animal Planet listed in the 'freezone' section, but couldn't watch anything. It said I needed to subscribe. OK, I pay for AP, so thinking something was wrong, I called a tech for help. After he reset my boxes, etc. with no results, an appointment was set up for a technician to come out the following day. On Saturday, Monique from Cox cable called to confirm my complaints. I explained the problem again. To get to the bottom line, after 3 calls from Ms. Monique, I was told that although AP is included in my current cable package, I'm not able to watch AP On Demand, because I don't have a different package that includes a lot of channels I don't want. The cost would be an additional $54+. Just to watch AP? I don't think so! This is absolutely insane, unfair and the last straw for my relationship with Cox Cable. I pay for HBO, Starz and lot of other channels that I can watch On Demand except Animal Planet. Something is wrong with this situation. This is an unfair practice and I don't like it. When I moved here from NY more than 20 years ago, Cox was the only game in town and if I wanted to watch cable TV, I had no choice. I have a few choices now and plan to utilize other options. ASAP!
Cox Communications in Washington, District Of Columbia - Cox Cable is Worthless
Go with Verizon every time. Why? 1.) The internet drops out tons. Not good if you work from home. 2.) Most folks have cox on your block which means your up/dn load rates suck at peak hours. 3.) They do nothing to help you fix it. They came out three times to my house and NOTHING was solved. Huge waste I shifted to verizon DSL...works like a champ...solid solid solid. 4.) When turning in all of my stuff they never even asked what my reason was for turning in my service. They didn't care. That tells you something right there.
Signed up with Cox 3 months ago (April, 2011) for one of their bundles. Was quoted a price for a 2 year agreement. Sales rep says the HBO is a gift for 3 months. No long distance was offered. I found my own long distance company. Received a letter from Cox a month...Read more
I became a Cox telephone subscriber on April 1. Since that time any international call to either Europe had an echo of the person speaking present. The echo was so severe it was difficult to impossible to have a normal conversation. I have call Cox many times to solve...Read more
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