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The most expensive service,cable & internet, that I have had yet and I get fare less for my money. Had I had a choice,hope you do, I would have never subscribed to Cox. This condo association insists on cable only and so I am screwed for now. Avoid Cox if you can. Bad...
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1 comment
Anonymous
#449525

I apologize for any problems you're experiencing with your Cox services. Please feel free to email me at coxhelp@cox.com for further assistance getting these any any other concerns you have resolved.

-Chris

Review
#304666 Review #304666 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cox makes you have a bundle when you don't require a bundle. I have no use for a landline phone but I have to pay them more than $10 a month for a landline phone in order to have internet. Why does anyone have to pay more than $120 annual for a service you...
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2 comments
Anonymous
#455013

After my bill increased AGAIN, I am dumping this poor excuse for a company. My husband has to have the internet, but going with maybe Dish or DirectTV for the tv-bills are ridiculous.

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Review
#303467 Review #303467 is a subjective opinion of poster.
Service
Cox Communications Bundle

Cox Communications support SUCKS

I can't wait to see the day where another cable tv and cable internet provider will come to Las Vegas. I called their support because of intermittent internet outage. The tech, black woman, tried to give me the run around. I am a computer tech also. She said that their system was "detecting" that my router was a Linksys while it is in fact a D-Link. She tried to convincee me that there was a problem with my router. In other words, it is not an issue with their system picking up the wrong router, it is MY router that is a D-Link but somehow is not. When I said that it what she said didn't make ense, she tried to give me the run around with mac addres stuff. A complete ***. When she answered the phone, and I noticd the ebonics accent, I was going to hang up.... It is a fact that their black women are ignorant and arrogant. And don't try to pin the racist card on me. This doesn't apply to black men tchs. As amatter of fact I always received a good service from black men and men in general. Women suck at technical support. This one was nothing but arrogant and obnoxious, short fused, going with the "I 'm trying to help you SIIIIR" , as soon as I started to ask questions. I can't satnd this Cox anymore. Stay away from Cox.
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3 comments
Anonymous
#469832

all cox tech support are black ....call century link up its a much better company

Anonymous
#469831

all cox tech support are black ....call century link up its a much better company

Anonymous
#443872

I'm sorry to hear you weren't able to get your support issue resolved calling in. If you would like help getting this matter resolved please email me at coxhelp@cox.com.

-Chris

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Review
#302481 Review #302481 is a subjective opinion of poster.
Service
Cox Communications Technical Support

Cox Communications in Cleveland, Ohio - Cox cable is incompetent

I was setting up my account with Cox cable. Everything went fine at first. Then they realized that someone else lived in my apartment before I did (big surprise), and had had Cox Internet service. He had not lived there since the previous year and, while he may not have disconnected his service prior to leaving, he was no longer making payments on it, therefore the Internet was not working. Therefore, Cox needed me to fax my lease agreement. I did this on the 7th of February. I called a few days later, they said it was received. We had an installation date set for the 20th. When I called on the 20th to figure out what time they were planning to come, they said they hadn't received the agreement. I faxed it again, then called again about it a few days later. Again, they said it was received. When I called to set up another date for the installation, I had to argue with the company several more times while my order went back and forth with the processors. Finally, on March 1st, I get a voicemail from the "supervisor," who says that they didn't get my fax. I call back and cancel my order. If you live in Cleveland, in an apartment which has ever been occupied by another Internet-using person, do not use Cox. They act nice, but they are the biggest bunch of incompetent fools I have ever worked with.
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Review
#301482 Review #301482 is a subjective opinion of poster.
Service
Cox Communications Installation
I'm an Xbox gamer who is paying for Cox Cable's highest speed home Internet. So, how much of their vaunted 50 MBps speed am I actually getting? What is the real truth? I got so frustrated that I started running Speed Test over and over and the best I got in...
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7 comments
Anonymous
#491121

COX 50 MBPS? - HERE'S THE TRUTH about the internet as it concerns me in my situation and most likely not everyone else who has their internet.

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Review
#300901 Review #300901 is a subjective opinion of poster.
Service
Cox Communications Internet Service
No matter how you view it, forum trolling by 'Cox employees' "only trying to help" is a scam. First of all, I would never give an anonymous person on a forum any information about me. That includes something that seems as benign as an account number for cable, even if...
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1 comment
Anonymous
#424396

Cox's forum is less than a month old. I looked into a few posts. it's the same circle-***.

Review
#294980 Review #294980 is a subjective opinion of poster.
Loss
$2200

Cox Communications in Phoenix, Arizona - Cox, charges too much and lies to their customers

I recently moved and called to cancel cox from both of the addresses. I was given a final total bill amount and I paid it that day, I even asked the associate if that was the total for both addresses and she said yes. Today I get a call from collections saying I owe another 159.00 and if I dont pay it by next month it will go on my credit. I asked if I could set up a payment arrangement for a bill I didnt even know existed and they said no. BAD CUSTOMER SERVICE! AM ONE PISSED CONSUMER
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3 comments
Anonymous
#471444

I had the same thing happen to me. I lived in a apartment with my husband and when our lease expired we had purchased a house.

I disconnected with cox and paid in full the amount and a rep came out three days later and picked up the equipment now I'm being harrassed for a bill I know is false and I have bank records to prove it. The bad thing is this may hurt my husbands credit for an amount that was already taken care of. The creditor sent me a bill as requested but it shows no reason for the amount. They expect me to just pay a balance of whatever.

And on top of that may come back to collect more.

My husband is active duty and I don't work due to being pregnant.. maybe they expect me to lay a golden egg?

Anonymous
#424486

Cox troll.

Anonymous
#423534

I'd be more than happy to look into your final bill concerns. Could you please email me the account details to coxhelp@cox.com so I can take a closer look?

-Chris

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Review
#294497 Review #294497 is a subjective opinion of poster.

Cox Communications in San Diego, California - I'm Cutting My Service When My Husband Dies

My husband thinks he can survive without T.V., but the day he kicks the bucket (providing he goes first) I am cutting any and all association with Cox. I'll use the computer at the library, but a Smartphone, and never watch T.V. again. Their prices our outrageous and sneaky. One year we were paying $60 a month for mostly Spanish channels we can't use, and the next we were paying more than $80. We are on fixed incomes and can't afford this. Second, I went into the store today and a girl steps in front of me and asked if she can help me. I said "no" and as I walked to the back to pay my bill, she stopped me and said I had to sign in at the kiosk. This is something new and I was quite embarrassed. I gave her my name and was told to sit down and wait my turn. I've always waited my turn and I'm 53 years old. When the customer service clerk was done with a customer, I stepped up to the desk and was told again that it's not my turn. They want you to walk around the store and look at all of the pretty things while you wait. This is a marketing stradegy thought up by some *** computer geek. I wasn't called by the lady at the counter, I clerk in the store wanted to help me. I felt as if her were just trying to sell me something so I said "no." I didn't realize he could take my payment on any register. I do not see this as progress. I prefer to wait in line rather than try to figure out the new way of doing things. I resent that a bunch of young kids are correcting me and acting like I'm an *** for not knowing the "right" way to do things. They have us over a barrel now, but my happiest day will be when they can't embarrass me any longer because they no longer have my business.
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3 comments
etal00
#614040

I can completely understand what you are saying. Their prices are outrageous, but as the saying goes, 'what ever the market will bear.' The sad truth is, the market wants them.

Even sadder is that they have a monopoly for the area. There is no real competetion to keep their prices in check. DSL sucks. AT&T is not much better.

Satelite/dish is subject to the mercy of the elements. --- If it's any consolation, I did fire Cox once upon a time and my family did just fine without them for about four years. But that was before the internet became a staple in todays' homes. There is one other method of internet connection; get an 'air card' aka 'hot spot' that you can plug into the usb port of your computer.

You can buy just what you need if you're not on the computer much and control your costs that way. --- Stick to your guns. If more people stood on principle, businesses just might listen.

I'm willing to survive on feathers until the price of that chicken comes down. You know what I mean by that.

Anonymous
#471568

Good luck murdering your husband

Anonymous
#421497

How morbid of you. Poor husband...

You wonder why the staff told you to wait your turn, then you didn't wait your turn?

You don't get it do you. They told you not to do something, because id10ts do it, and you do it anyway.

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Review
#293745 Review #293745 is a subjective opinion of poster.
Service
Cox Communications Tv Service

Cox Communications jerks u around

Cox could care less about attracting new clients. I have been with them for 24 years and was about to convert my three business accounts to cox telephone (from verizon) but based on the service I received at my residence for television, No *** way. They cannot provide timely service, call center could not and demonstrated no desire to provide the answers to very elementary questions. My next call is to FIOS because Cox is their number one advertiser. I thought it was just a running joke about getting the cable guy out to your house. It is no joke!!!! and they are so cavalier about it....
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2 comments
Anonymous
#473007

I cannot connect to my cox internet 4-5 days each week. (I try to access my account at various times from approximately 6pm - 11pm.) I have called the office numerous times and spend MANY minutes each time and never have received good results OR an answer why I continue to have this trouble. Please help!!!!

Anonymous
#419575

I apologize for any problems you have experienced with our services. I'd be happy to answer any questions you have if you would like to email me at coxhelp@cox.com.

-Chris

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Review
#293018 Review #293018 is a subjective opinion of poster.
I am a very patient person. I had Cox for 10 years before I said enough was enough! Plus they were the monopoly in my area at the time. First and Foremost, Cox's prices fluctuate monthly and the Customer Service Reps can never explain to you why. I forgave this,...
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Review
#292366 Review #292366 is a subjective opinion of poster.