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Pissed Consumer Interviews ?

Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
my bill showed a late payment fee for a bill that I already had paid the month before for internet services I called the company, told them that I make online payments unsing my checking account it even showed that the payment had been cleared by them, she said that I...
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#132476
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my bill showed a late payment fee for a bill that I already had paid the month before for internet services I called the company, told them that I make online payments unsing my checking account it even showed that the payment had been cleared by them, she said that I...
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#132475
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To whom it May Concern- I have been a customer of Cox Communication for approximately 3.5 years. During this time the monthly bill, basic cable & 2nd tier Internet, has steadily been between $45-50. I received the August bill on 08/07/08 and was astonished to see...
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#130719
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Well, Check your bank statements folks... I write checks to cox!!! And got electronically debited for 2 other peoples accounts. I almost didnt notice except I was low on funds... They are sneaky and then try to make you do all the research to prove they took your money...
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Anonymous
anonymous coward

Well, Cox is the most appropriately named cable company

#128870
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This is only my point of view of this major communications conglomerate, but with that being said, I believe they should be brought up on charges. If you take anything from this tale, it should be “DO NOT SIGN UP FOR AUTOPAY WITH COX!” My story starts in a...
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CoxHelp
CoxHelp

It sounds like there may be some un-returned equipment involved in this situation. If you cancel services by phone the equipment in use gets charged to your account automatic...

#127120
Reply to reviews
Cox Cable in Orange County, CA is the worst customer service you will ever find. They should consider making a seminar for how to turn customer service into *** on earth. Nobody can do this better than Cox. Their CSR's will NOT let you speak to a manager, trust me...
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Anonymous
debbie is dumb

there will not be a another cable company is south orange county. fcc is in charge of all that stuff. att/verizon/direct tv/dish are all available in certain areas. there are ...

Anonymous
armin is dumb

I\'ve had cox internet almost my whole life and have had very few issues. Internet speeds always fluctuate from customer to customer. More than likely you have a piece of *** ...

#119828
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I called COX and informed them that I would no longer need their service because of 10.00 increase that would be attached to my bill. They explained that it was because of increases that I did not have part in in the past 2 years because of my promotion. They stated I...
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Anonymous
erome

Left direct tv for Cox TV,phone and wireless bundle.ACox tech arrived and got the tv part of bundle working.He was supposed to call and finish the install,claiming server pro...

Anonymous
nitsujof2k4

Actually, he did have a right to cut your cable lines. They are Cox property not yours. When you signed up for service, the fine print stated that they have FULL access to you...

#113534
Reply to reviews
I have had Cox for almost 4 years now. (cable, internet and phone). I use this company because I have no other choice in my area. They know this and I believe they use this to their advantage. I am overcharged, billed for equiment and services that I don't have or...
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Anonymous
Pete

Cox cable has to be the worst out there, I have cable, internet, and phone. 2 of the services work well, but the internet is constantly going down. When i call them about this...

Anonymous
melinda

check my cable bill

#113398
Reply to reviews
I had a basic cable services from Cox communications -Cox cable from Feb 07 till date (Jan 08). I was able to see 90 channels and suddenly from last day -26 Jan, it only showed up 23 channels. When inquired the company representative told me that they provided me 90...
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Anonymous
john

You were getting more than you were paying for, they realized the error and corrected it. What\'s your problem?

#111761
Reply to reviews
FOR ONE YEAR, we have repeatedly requested Cox Cable to repair the "tiling" on our cable service, and address the poor internet and phone connections. FOR ONE YEAR, we have waited paitently to have these issues resolved by Cox Cable. FOR ONE YEAR, Cox cable...
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#79143
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