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No matter how you view it, forum trolling by 'Cox employees' "only trying to help" is a scam. First of all, I would never give an anonymous person on a forum any information about me. That includes something that seems as benign as an account number for cable, even if...
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1 comment
Anonymous
#424396

Cox's forum is less than a month old. I looked into a few posts. it's the same circle-***.

Review
#294980 Review #294980 is a subjective opinion of poster.
Loss
$2200

Cox Communications in Phoenix, Arizona - Cox, charges too much and lies to their customers

I recently moved and called to cancel cox from both of the addresses. I was given a final total bill amount and I paid it that day, I even asked the associate if that was the total for both addresses and she said yes. Today I get a call from collections saying I owe another 159.00 and if I dont pay it by next month it will go on my credit. I asked if I could set up a payment arrangement for a bill I didnt even know existed and they said no. BAD CUSTOMER SERVICE! AM ONE PISSED CONSUMER
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3 comments
Anonymous
#471444

I had the same thing happen to me. I lived in a apartment with my husband and when our lease expired we had purchased a house.

I disconnected with cox and paid in full the amount and a rep came out three days later and picked up the equipment now I'm being harrassed for a bill I know is false and I have bank records to prove it. The bad thing is this may hurt my husbands credit for an amount that was already taken care of. The creditor sent me a bill as requested but it shows no reason for the amount. They expect me to just pay a balance of whatever.

And on top of that may come back to collect more.

My husband is active duty and I don't work due to being pregnant.. maybe they expect me to lay a golden egg?

Anonymous
#424486

Cox troll.

Anonymous
#423534

I'd be more than happy to look into your final bill concerns. Could you please email me the account details to coxhelp@cox.com so I can take a closer look?

-Chris

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Review
#294497 Review #294497 is a subjective opinion of poster.

Cox Communications in San Diego, California - I'm Cutting My Service When My Husband Dies

My husband thinks he can survive without T.V., but the day he kicks the bucket (providing he goes first) I am cutting any and all association with Cox. I'll use the computer at the library, but a Smartphone, and never watch T.V. again. Their prices our outrageous and sneaky. One year we were paying $60 a month for mostly Spanish channels we can't use, and the next we were paying more than $80. We are on fixed incomes and can't afford this. Second, I went into the store today and a girl steps in front of me and asked if she can help me. I said "no" and as I walked to the back to pay my bill, she stopped me and said I had to sign in at the kiosk. This is something new and I was quite embarrassed. I gave her my name and was told to sit down and wait my turn. I've always waited my turn and I'm 53 years old. When the customer service clerk was done with a customer, I stepped up to the desk and was told again that it's not my turn. They want you to walk around the store and look at all of the pretty things while you wait. This is a marketing stradegy thought up by some *** computer geek. I wasn't called by the lady at the counter, I clerk in the store wanted to help me. I felt as if her were just trying to sell me something so I said "no." I didn't realize he could take my payment on any register. I do not see this as progress. I prefer to wait in line rather than try to figure out the new way of doing things. I resent that a bunch of young kids are correcting me and acting like I'm an *** for not knowing the "right" way to do things. They have us over a barrel now, but my happiest day will be when they can't embarrass me any longer because they no longer have my business.
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3 comments
etal00
#614040

I can completely understand what you are saying. Their prices are outrageous, but as the saying goes, 'what ever the market will bear.' The sad truth is, the market wants them.

Even sadder is that they have a monopoly for the area. There is no real competetion to keep their prices in check. DSL sucks. AT&T is not much better.

Satelite/dish is subject to the mercy of the elements. --- If it's any consolation, I did fire Cox once upon a time and my family did just fine without them for about four years. But that was before the internet became a staple in todays' homes. There is one other method of internet connection; get an 'air card' aka 'hot spot' that you can plug into the usb port of your computer.

You can buy just what you need if you're not on the computer much and control your costs that way. --- Stick to your guns. If more people stood on principle, businesses just might listen.

I'm willing to survive on feathers until the price of that chicken comes down. You know what I mean by that.

Anonymous
#471568

Good luck murdering your husband

Anonymous
#421497

How morbid of you. Poor husband...

You wonder why the staff told you to wait your turn, then you didn't wait your turn?

You don't get it do you. They told you not to do something, because id10ts do it, and you do it anyway.

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Review
#293745 Review #293745 is a subjective opinion of poster.
Service
Cox Communications Tv Service

Cox Communications jerks u around

Cox could care less about attracting new clients. I have been with them for 24 years and was about to convert my three business accounts to cox telephone (from verizon) but based on the service I received at my residence for television, No *** way. They cannot provide timely service, call center could not and demonstrated no desire to provide the answers to very elementary questions. My next call is to FIOS because Cox is their number one advertiser. I thought it was just a running joke about getting the cable guy out to your house. It is no joke!!!! and they are so cavalier about it....
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2 comments
Anonymous
#473007

I cannot connect to my cox internet 4-5 days each week. (I try to access my account at various times from approximately 6pm - 11pm.) I have called the office numerous times and spend MANY minutes each time and never have received good results OR an answer why I continue to have this trouble. Please help!!!!

Anonymous
#419575

I apologize for any problems you have experienced with our services. I'd be happy to answer any questions you have if you would like to email me at coxhelp@cox.com.

-Chris

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Review
#293018 Review #293018 is a subjective opinion of poster.
I am a very patient person. I had Cox for 10 years before I said enough was enough! Plus they were the monopoly in my area at the time. First and Foremost, Cox's prices fluctuate monthly and the Customer Service Reps can never explain to you why. I forgave this,...
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Review
#292366 Review #292366 is a subjective opinion of poster.
I live in Henderson, NV. When I ordered Cox HSI and TV in 2010, it was bad from the start. On the TV, PPV never worked, the guide never worked, and several channels were fuzzy, tiled, or not there. The installer called the technical support rep. He handed the phone to...
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2 comments
ActualArcticHare
#1723091

Can you get out of a two year contract, I did not realize I was signing up for that long, it has been one year of dissatisfied service.

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Review
#291145 Review #291145 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Loss
$132
We are paying Cox top dollar for "premium high speed" internet. I can't stream a single Netflix movie without it breaking up and pixillating. So much for trying to obtain things legally! Getting pages to resolve is also a ridiculously slow process. I have read many...
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1 comment
Anonymous
#414281

Try Century Link DSL and DirecTV bundle. I got the 10Meg service, and see 9.9 Megs all day, every day. No kore Netflix/streaming issues. Cox can't hold a candle to DirecTV in terms of quality, value, and support.

I tried both companies as a test. I got a live, professional ADULT on the line within seconds. And you could tell they are properly trained professionals. It sure beats those rude teenagers at Cox who like to yell at you at blame you for their problem.

I went to a Cox store this weekend to return their equipment. I showed the kid screenshots of Speed tests and diagnostics from Cox, wnd from my new provider. He gasped and asked "Who do you have THAT with?!?!" Cox must have their front line employees brainwashed into thinking they are the best or something.

I ordered 10 Meg DSL, and CONSISTENTLY see 9.9 Megs, even on sustained tests. Every web service works flawlessly. With my bundle, I save over $800 per year versus Cox, and actually get what I am paying for.

There is a 25 Meg option with DSL now.

Review
#290754 Review #290754 is a subjective opinion of poster.
I have had been to the main office for cox on MLK in Las Vegas, and something tells me that this may be a sign to take my money to some.new options. I have waited two days back to back just to get a cable box. Yesterday I waited an hour and a half watching some...
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1 comment
Anonymous
#414288

I was at one of Cox's stores in Henderson this past weekend. Same issue as the post above. Goofy ticket system that's geared towards confusing you with how long you actually have to wait. Um, I can see how many people are waiting, and only 3 people working the counters.

Their internet is garbage. They are trying to sell 1-2 Megabit service like it is 12-25 megabit service. When people call in to resolve this, they get the royal run-around. People finally wise up, realize it's just a scam, and go to another provider. Cox then has to work this scam harder and harder since they are losing revenues.

As for their TV service in Las Vegas... spare yourself the hassle and use aluminum foil instead of Cox cable. You get more channels at a much better quality.

If you have technical problems with them, don't even bother trying to call them. Just get service with someone else. Your issue will never get resolved with Cox. And I mean it when I say NEVER GET RESOLVED.

Review
#289765 Review #289765 is a subjective opinion of poster.
Billed for something i did not want went I want a new service they offer you a lot of good things but later everything is different, the price is higher ,Missing some chanels , the speed on the internet is lower, the boxes you have to pay extra when at the begining was...
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2 comments
Anonymous
#417571

Need to do something about loud commercials.

And why are we paying for channels in Spanish.?????I dont speek Spanish.

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Review
#289014 Review #289014 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Loss
$100
I have internet from COX. - The first issue is that they tried to charge me twice for a modem that I bought already. - The second issue is that I put my payment as automatic detection and it went fine for the first 4 times. The sixth time I knew that I have to pay fees...
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1 comment
Anonymous
#409801

I'd be happy to help with any billing issues you're experiencing. Please feel free to email me at coxhelp@cox.com for further assistance.

-Chris

Review
#288919 Review #288919 is a subjective opinion of poster.
Loss
$70