Latest review first
Cox Communications in Phoenix, Arizona - *** Communications...Heap Steaming Piles
First, you have to press 1 for english, heap steaming. Next you have to endure several more phone levels of, heap steaming piles including *** about setting up phone messaging even though you fortunately don't have *** phone. Then more heap steaming piles of what they describe as "Instant Service, Instant Answers..What horse steaming piles. These people don't give a *** about customer service, meaning You! They are just Money Whores who spue every conceivable type of heap steaming piles. *** Comm. just wants to screw every possible person they can. I wish I could run a bill of millions and send them a bag full of my very own heap steaming pile.
Cox discounnected my phone/service with out any notice. I missed auto payment - my stolen card canceled. When I complained they claimed they have called /send email/ letter . None of them happened. They said these are system generated, I told them definitly your...Read more
Hello All, J. Wabbit with you again. Cox has posted that there care team wants to make my situation right, ever since I posted my review, and guess what, It was all BS!!! They still have not made their error right! I went back and fourth through emails with them and...Read more
Cox Cable and internet service is horrible, I had their service for five years and two years ago my phone stopped working. After three weeksI finally got a "technitian" to come take a look at it. He was unable to diagnose the problem, so he installed a "phone modem" ...Read more
Cox Communications in Las Vegas, Nevada - Cox custumer service sucks!
I have called cox cable about 5 times to ell them that my bill pay online is not working. Everyone that I talk to doesn't know how to fix it but they keep telling me it will be fixed the next day. I even had one person tell me to erase my cookies from my computer, but didn't stick around to see if it worked....Which it didn't. This has been going on now for about 5 months and still no bill pay. I am so sick of talking to representatives that don't know how to do their job.
Always down yet they take you down the one way street from ***. After they reset everything you own they finally find out it's their problem. My solution is every time the speed gets slow set up an appointment for the COX guy. Then it's always fixed by the...Read more
Cox Communications in Fredericksburg, Virginia - HDTV service went out. Rep said they needed to call me back to fix. Never called.
I repeatedly experienced tiling issues on all Cox channels. Picture broke up, and sound was interrupted. I had to call them constantly in order to have them try to solve the problem. Each time they just "rebooted." Today, tiling became horrible, then screen just went black. I finally found a working number, and was put on hold several times. After 37 minutes and 2 reboots, the rep tells me that she cannot "locate" the tech reps, so they needed to call ME back in 30 minutes. Now almost an hour and I have never received call. My cable is completely gone.
I was with cox for almost 2 years and they gave me nothing but headaches! They want your banking information so the debit their bill from your account and when you do not, they charge you at least $75.00 deposit, which they will conveniently loose! They are nothing but...Read more
This is not at all right. For a company as big as Cox to be this bull ***. I added service two of them in November of 2010. It is May of 2011, and I have not received my rebate check yet. ($200.00) But of course my Bill came on time and was paid, or I would not have...Read more
Cox Communications in Falls Church, Virginia - Cox
My experience with Cox has been in one words nightmare. They install eqipment knowing that lines are bad and do not log in complaints. They are of no use when trying to resolve issues and that goes up the chain to supervisor. However, there is always someone who will listen and I just want to say to that young man thank you. Not only did u listen but you helped me. He is the only reason why I will say anything positive about Cox. He should be honored by Cox because of you I will not leave Cox. My advise to Cox learn how to conduct customer service, train your workers better, and be up front with your customer. Lying get you nowhere. Again, but to that young man that helped me...Thank you so much
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