Cox Communications Reviews and Complaints
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I have internet from COX. - The first issue is that they tried to charge me twice for a modem that I bought already. - The second issue is that I put my payment as automatic detection and it went fine for the first 4 times. The sixth time I knew that I have to pay fees...
cox worker came to my door stating he HAD to install box but at NO COST to me. drilled hole in wall and plugged it in to my outlet. next year i sold the 1968 trailer and moved. now they have sent the bill for this to a collection agency. I am a 85 year old widow in a...
Cox Communications added payment fees that were undisclosed to me, although they had my mailing address as well as email address. These fees stated that I had to pay for someone to come and collect my bill.. a "bill collection fee" because my payment was a day late,...
Cox Communications Internet Service
I recently lost everything I owned to a house fire and no renters insurance. They are making me pay for the equipment that was lost!!! I was told to submit a waiver form and 2 1/2 months later and many calls to them they ell me they don't waive equipments fees!!!!!...
Cox refuses to give me my billing statements. I have gone to the BBB, I have talked to supervisors, reps, and emailed. I have even gone to the Attorney General of Arizona. THEY REFUSE TO PROVIDE ME WITH A BILLING STATEMENT, EITHER ONLINE OR IN MY MAILBOX. Why?...
COX Communications - Failure To Deliver
On 12/14 I upgraded my service to digital, it was to be a Christmas present. I was told it was to be delivered on the 18th. On the 20th I called to remind Cox that I had not received the box. I was treated rudely so I talked to a supervisor who told me it would be shipped and she would call me with the UPS tracking number. Called again on the 22nd and told the same thing. No one called so I called again on the 26th. This time was told it had not been shipped. On the 28th, I received the remote but still no box. I would have picked it up, if I had known it would be this much trouble.
Cox Communications in San Pedro, California - Horrible cox whole home DVR
I just changed my cable boxes from dvr to whole home dvr from cox, and the system is not worth the money. My worst complaint is recording sports. When you open the guide and look for football, none of the information is programed. The guide does not list the teams playing, just the location. I have missed so many games because you can't determine who is playing. Don't upgrade to whole home dvr, the regular dvr box allows you to search by theme (football), and you can see all the games and record easily. Also the cox customer service is no help.
They are charging me falsingly with install fees. Telling me that the conversation is NOT being recorded when it states that it is when u first call. There customer service staff including supervisors r very rude and do not care about fixing problems that need to be...
Cox Communications Customer Care
Cox Communications in Hampton, Virginia - Cox
making a complaint should not be so time consuming. You already have my account information so dont ask me sor i again. You are truly the worst cable company in the system (and I have had Comcast). Your replies to complaints are nothing but endless rhetoric, and your staff cannot answer questions except to say we will get back to you. My on demand feature is not working, but the only answer I get is we are not responsible, it's an on demand problem. It IS your problem if you it as a feature (oh yes, your customer service is also negligible).
Cox Communications is terrible!
Cox Communication stated that the reason our tv's went out was because of the storm when really they let an employee come over to our house unannounced. We were not notified about this visit, or the fact that they would be cutting the cable wires to the top floor of the house. Our house is a legal multi-family home that switched to one address and became a single family home legally. Cox was informed of this because they have documentation. THREE YEARS LATER they come and cut the cables because they say we need two seperate utilities! That would mean for a 4 bedroom house, I would have to be paying two seperate $120.00 cable bills!!! When I called them, they claimed they never knew, but I have proof they do because they sent me the email confirming that we did infact tell them! Luckily I went with my gut and saved the email and paper notification. I have a lawyer, and Cox will be sued because the technician in van 420 was the rudest man I have ever met. He insulted me as I showed him proof and claimed that I was wrong. I will be switching cable companies and taking this matter further.
Cox Communications Tv Service
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