Cox Communications
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Cox Communications Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cox Communications has 1.6 star rating based on 958 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Cox Communications to a friend or colleague.
- Rating Distribution
Pros: Internet speed, No resolution, I am very upset and disguss about cox cable and there.
Cons: Customer service, Awful customer service, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cox Communications has 1.6 star rating based on 958 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Cox Communications to a friend or colleague.
- Rating Distribution
Pros: Internet speed, No resolution, I am very upset and disguss about cox cable and there.
Cons: Customer service, Awful customer service, Horrible customer service.Recent recommendations regarding this business are as follows: "call head office", "Don’t be a victim", "Not sure what to recommend. Try to see if there is another provider.", "I live in Fountain Hills and Cox pretty much has a monopoly out here. Be aware that prices change frequently.", "Avoid".
Most users want Cox Communications to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Cox Communications Reviews
"My service is not working"
My service was interrupted and they helped me and I will consider them to anyone because they are very helpful like I really appreciate it
"Worst company ever!"
ACP cox will not transfer service I have called for four weeks for one thing to be done. Now I have no service and a bill.. please do not use this company cox...
Can’t get someone on the phone
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Resolved: Agreement that is not an agreement
Company fixed the issue and I have been provided with apology. They responded to my FTC complaint and we agreed on a very satisfactory solution.
I forg to mention that I was chatting with customer service in India for over 3 hours (5 different people) before they cut me off when I said that I was going to contact the President of the company to see if he agreed that there was no "agreement".
User's recommendation: Make sure that you sign electronically for anything from the company, becasue they will not honor anything else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Worst company ever!
- Run around
Preferred solution: Price reduction
User's recommendation: Don’t be a victim
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to lower my bill
I absolutely hate it and I have to go through this every single year. Plus, there is no place or person to contact in writing.
They quote prices and when those prices don’t happen there appears to be no recourse. And, it evidently is a huge no-no to try to delete an...
I don't need the land line phone, I don't need the internet speed I have; 100 mbps would be sufficient. I don't need premium TV channels; I just need local plus MSNBC, plus sports packs that allow me to see NBA basketball, MLB baseball, and the NCAA March madness basketball games. I do need to have DVR which can record at least 2 stations simultaneously. I own my own modem but need to rent an extra contour box for the TV in the bedroom.
I'm NOT interested in any discounts that expire earlier than one year. I thought I'd found a choice that cut $145.00 off my current bill but I couldn't find anywhere to ascertain exactly what channels are included with the TV starter 75+ channels choice and saw that it expires in just one month anyway. PLEASE help an old lady figure this out. I feel as though you're playing a shell game with me.
I'm considering throwing up my arms and going to either the Corporation Commission or to 5 on our Side to see if they can get me the answers I need.
I'm trying one more time. Given the above, what is the best price you can give me and EXACTLY what is included?
Preferred solution: Price reduction
User's recommendation: I live in Fountain Hills and Cox pretty much has a monopoly out here. Be aware that prices change frequently.
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Verified Reviewer |
San Juan Capistrano, California
Tired of slow speeds, unreliable service and false advertising
There are very few services that can be worse than Cox, one has to try hard to find them. Slow, inconsistent speeds, mostly at 25% or below the promised ones, old cable network inadequate for the bandwidth, dropped calls and connections, pages load slowly.
Expensive for the terrible quality it gives out. For example, I currently pay for 500 mb/sec. I checked my speed - it was 43. After the full reset of modem and router, which took several minutes, it went to 112 - I am next to the router, too.
less than 25% after reset!
Constant need to reset the modem and router. When I used to have their phone service (not anymore), it was bad, too, people could not hear me well, or connection was iffy. Their technicians usually can't help, either.
If you have a choice, don't sign up for Cox. They are monopoly however in many areas - antitrust folks need to look at this.
- Polite customer service
- False advertising of speeds and services
Preferred solution: Price reduction
User's recommendation: Avoid
Tucson, Arizona
Worse company I have ever dealt with
I really wish that I could leave a zero. Cox communication is the worst company I have ever dealt with, and the only reason I am still went them is that is who my property manager from where I stay is contracted with.
I have been without phone, internet and cable services for four days. I was told numerous times and had confirmation guaranteed me that they was coming to my home on the next day. I waited and waited no cox technicia. I call the number and they had changed my work order.
They all lie and they all give you different informaction. To this day I am still without services and they say they will be to my home now in two days, and I have been having this same problem since Monday and they give me a service call all the way to Friday.
If I had my way I would have been left cox but due to the fact that where I stay only contract with cox I have to put up with their *** To anybody thinking about going to cox if you have other providers that you can use other than cox I highly recommend you to. I wish I had other options, but sadly I dont
User's recommendation: Run to another provider worse company to deal with
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Verified Reviewer |
Dallas, Texas
My service is not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Will not cancel my service or remove bill
I'm reporting Cox to the Better Business Bureau. Six times now I tried to cancel my account when I moved in November because of all the screwups and over charging!
Two of the agents also blatantly lied to me to get me off the phone. They just moved my service address on the account only. I definitely don't have a working jack either!! So how can I be charged???
I need this bill for $51.32 removed immediately so it doesn't go to my credit. My billing cycle is getting ready to come up so its going to double in at the end of January!! I've happily been with Kwikcom since November, no foreigners handling calls, only agents that live in my town and the franchise owner is amazing and helpful.
I'll never look back at Cox once I get done with this BS. All of my friends are switching now and I'm spamming social media about how scammy this company is.
- Agents will just repeat what you say and never fix anything
- Will not turn on service when moving but will continue to charge
- Shut down for updates every other night all night
Preferred solution: Full refund
User's recommendation: Absolutely DO NOT use Cox!!! You might be stuck with it for life!!!
My WhatsApp number is ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Cox cable
User's recommendation: call head office
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
If I could give them negative stars, I would!
User's recommendation: Just don’t. Stay away!
Do yourself and the rest of the customers a favor: report Cox to your state's regulators that oversee the industry and your state's attorney general. Cox will be forced to reply, and they often give ridiculous answers that show their arrogance and stupidity.
Dumb company. Who would even want to work there?
Looks terrible on a resume. I would not hire anyone who worked there unless they quit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cable not working
Cox has an 87% negative rating on Pissed Consumer, only 4% positive. Cox sux, plain and simple.
Latest ad campaign talks about how they "power" selected venues. Who cares? ANY company in their industry can do that. I don't see the sesame seed manufacturers stating that they "power" fast food hamburger buns.
Nor would they because that's so ridiculous. But that's what Cox is doing. Customers are way smarter than that. Cox is doing that because they have nothing better to say about themselves.
Go online and look at all the complaints and lawsuits against them!
That will tell you all you need to know from objective sources. The lawsuits against Cox were "powered" by the legal profession, lol.
Phoenix, Arizona
Outages
User's recommendation: find another service you will be happier without cox
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Verified Reviewer
Bad service
They were very prompt to call and apologize over billing problem;(they want to get paid). They have tried to call once( yesterday) about my missing free HBO , I unfortunately missed the only call.
- Reliable
- Customer service and billing
Preferred solution: Paper bill, my HBO as promised and a apology,
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Verified Reviewer
Loyalty customer
- No resolution for multiple months
- Would not recommend
Preferred solution: Price reduction
User's recommendation: Not recommending this to anyone.
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Verified Reviewer
Unannounced price increase
- Are super expensive and the internet goes down too much
Preferred solution: A reasonable price for internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mobile phone never installed
- I like cox usually
- Price increase every 6 months
Preferred solution: Full refund
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Great review! Cox also is an NFL wannabe but is on the outside looking as usual because Verizon dominates the ads there.
I had Cox and kicked them out, banning them forever. Worst company I ever had the displeasure of knowing. Never use Cox for anything, and that goes for business partners as well. Cox is a sick company that thinks so highly of itself and yet has "NFL-envy".
Cox should be banned by the NFL if not already (you don't see their ads on during the game, and who cares that they provide cables inside the stadium, lol, means nothing and don't buy their nonsense). Cox is ridiculous, avoid at all costs.
The only NFL that Cox is affiliated with is they should be Not For Long in business because they are just awful and full of themselves. Cox - Ick, ugh and puke!