Latest review first
I have used Cox 3 times for a total of around 5 years. On all 3 occasions I wound up firing Cox for various *** issues. This last time was over them having to send out six different techs to get my problem resolved them cutting my service the very next day. They then...Read more
Cox Communications in Winchester, California - Exceptionally long wait time
Today, Tuesday, March 8, I have had one of the worst experiences with Cox Communications. I run a pizza restaurant, and most of our orders are taken over the phone. My second line continuously drops every call, making me miss out on customers and orders. I tried to call Cox at about 2pm and created a ticket. It is now 9:00pm and I still have not had anyone arrive to check on the issue, nor even open the ticket. I was placed on hold twice; the first call was lost due to a dead battery after about 82 minutes on hold, the second line was on hold for 45 minutes. This is an outrage; I have missed at least 20 customers due to lack of service and am seriously contemplating continuing my service with Cox.
WORST CABLE COMPANY. I've lived in different parts of the country and in my experience this is probably the worst cable company in the nation. The Cleveland Ohio customer service staff is very rude, especially Sara. They know they are your only choice in certain...Read more
Cox Communications is one of the most untrustworthy business's I have ever dealt with. LIARS LIARS LIARS Two employee's tell you one thing than an agent and wonna-be supervisor, which we all know really wasn't any kind of supervisor, tell ya another. If I...Read more
cox cable in fort smith arkansas. had converter box stolen, turned in police report, said we were responsible for the 400 dollars to replace the cable box, so evidently crime does pay, because the thief isnt out 400 bucks. would certainly like to do business with cox...Read more
Cox Communications in Mesa, Arizona - Cox Communication
Cox hires lazy and *** people with no regard of stand business operation and ethics. I have a business and cox home account and when I sent in my payments they post them incorrectly to the wrong accounts.please note I always paper clip the correct payment to the correct stub. This is the 2ND time this has happened! I was told I would need to get a copy of each check from my bank account and write on the check the correct account the payment was to be posted to. By the way cox has a special dept for misplaced payments so it is obvious that this is a common issue. I believe that as a consumer I have no obligation to correct their error. I also believe that I should be compensated for my time to correct their *** and lazy error. I think cox will fold down the road when we get another big corporation offering the same product. It reminds me how Qwest has been suffering due to new companies offering the same products. Qwest is no longer king! Cox's needs to be reminded of this. What ever happened to customer is always right?
I recently signed up for a landline at my residence because Cox was running a special of free for 6 months and a $100 cash back rebate. It did state on the form that the check would take about 8 weeks to receive so I patiently waited. At the end of 8 weeks I...Read more
Cox Communications in Omaha, Nebraska - Sunday Dec 5th
So once again, Cox Communications changed their programming at the last minute in Omaha. Last night the Cox guide showed the Green Bay Packer game would be showing @ 12 pm on 12/5/2010. I checked the guide today, Sunday 12/5, and now the Chicago Bear game is showing instead. Had I known this was the case, I would have made other arrangement to watch the game... now I am stuck with a house full of kids, and unable to go to a sports bar to watch it. Thanks once again Cox for your "great" customer service, and lack of consistent planning. I am changing my service to direct tv.
I made the huge mistake of switching to Cox telephone service a couple of years ago. At $9.95 a month with 6 months free it was a good deal compared to my $30 a month Verizon bill... I hardly use the land line anymore so it seemed OK... So a few months ago I notice my...Read more
We opened our Cox business account over the phone. No written or signed contract. We had to call frequently to get back on line but they were the best around then. Then in 2008 we were told that our modem was outdated and needed to be replaced. We bought a new one...Read more
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