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Cox Communications in Las Vegas, Nevada - Cox charged my again for internet servicesand i paid.

my bill showed a late payment fee for a bill that I already had paid the month before for internet services I called the company, told them that I make online payments unsing my checking account it even showed that the payment had been cleared by them, she said that I had to go to the office with my bank statment and prove it, man that is why i make online payments so i wont have to waste my time showing them how incompentent they are for such a company i have more complaints but no more space. even before i called for internet I had cable with this same company they charged me with DVR services HD 2 receivers and some other charges equal to about 50 dollars,wich I had to call them to come and pick up then later I would get charged for equipment pick up which later I would have to call back again to have those charges droped man this company sucks.
#132475
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Cox Communications in Phoenix, Arizona - Cox Communication: Rates Raised

To whom it May Concern- I have been a customer of Cox Communication for approximately 3.5 years. During this time the monthly bill, basic cable & 2nd tier Internet, has steadily been between $45-50. I received the August bill on 08/07/08 and was astonished to see the monthly rate had risen to almost $70. I contacted customer service via telephone and spoke with two women, customer service & supervisor, both of who were helpful. The supervisor informed me that during the past 3.5 years Cox had freely provided the cable and that I was only paying for Internet. She credited a "promotion". I believe that my previous bills state that I was paying approximately $20 for cable and approximately $20 for Internet. She stated that a "small amount" of Cox customers had been affected by this change in the "promotion". She then directed me to the Cox website. I visited the site, only to find that it was down. I called back twice, asking further questions, was hung-up on once and directed to write a letter the last time. My complaint is this: The precedence of $45-50 a month has been set for the past 3.5 years of service. I understand that rate hikes occur, even the price of printing money has increased, as will my cable bill. But what I cannot fathom is that the price would raise $20 in a single month due to a "promotion, which has lasted 3.5 years. The general voice of the customer service was that if I didn't want to pay, I should then cancel my service. I like the quality of the Internet and cable provided, but do not feel that the sudden end of a "promotion" justifies the amount the bill has been raised. I could see a few dollars more, but $20 is hardly understandable. The fact the Cox Corporation believes that they can push on a minority of their customer base to supplement their financial woes does not seem like good Arizona business. My family and I feel genuinely ripped-off.
#130719
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Well, Check your bank statements folks... I write checks to cox!!! And got electronically debited for 2 other peoples accounts. I almost didnt notice except I was low on funds... They are sneaky and then try to make you do all the research to prove they took your money...
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Anonymous
anonymous coward

Well, Cox is the most appropriately named cable company

#128870
This is only my point of view of this major communications conglomerate, but with that being said, I believe they should be brought up on charges. If you take anything from this tale, it should be “DO NOT SIGN UP FOR AUTOPAY WITH COX!” My story starts in a...
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CoxHelp
CoxHelp

It sounds like there may be some un-returned equipment involved in this situation. If you cancel services by phone the equipment in use gets charged to your account automatic...

Cox Cable in Orange County, CA is the worst customer service you will ever find. They should consider making a seminar for how to turn customer service into *** on earth. Nobody can do this better than Cox. Their CSR's will NOT let you speak to a manager, trust me...
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Anonymous
debbie is dumb

there will not be a another cable company is south orange county. fcc is in charge of all that stuff. att/verizon/direct tv/dish are all available in certain areas. there are ...

Anonymous
armin is dumb

I\'ve had cox internet almost my whole life and have had very few issues. Internet speeds always fluctuate from customer to customer. More than likely you have a piece of *** ...

#119828
I called COX and informed them that I would no longer need their service because of 10.00 increase that would be attached to my bill. They explained that it was because of increases that I did not have part in in the past 2 years because of my promotion. They stated I...
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Anonymous
erome

Left direct tv for Cox TV,phone and wireless bundle.ACox tech arrived and got the tv part of bundle working.He was supposed to call and finish the install,claiming server pro...

Anonymous
nitsujof2k4

Actually, he did have a right to cut your cable lines. They are Cox property not yours. When you signed up for service, the fine print stated that they have FULL access to you...

#113534
I have had Cox for almost 4 years now. (cable, internet and phone). I use this company because I have no other choice in my area. They know this and I believe they use this to their advantage. I am overcharged, billed for equiment and services that I don't have or...
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Anonymous
Pete

Cox cable has to be the worst out there, I have cable, internet, and phone. 2 of the services work well, but the internet is constantly going down. When i call them about this...

Anonymous
melinda

check my cable bill

#113398
I had a basic cable services from Cox communications -Cox cable from Feb 07 till date (Jan 08). I was able to see 90 channels and suddenly from last day -26 Jan, it only showed up 23 channels. When inquired the company representative told me that they provided me 90...
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Anonymous
john

You were getting more than you were paying for, they realized the error and corrected it. What\'s your problem?

Cox Communications - Cox Cable in Arizona is NOT ready for the digital age

FOR ONE YEAR, we have repeatedly requested Cox Cable to repair the "tiling" on our cable service, and address the poor internet and phone connections. FOR ONE YEAR, we have waited paitently to have these issues resolved by Cox Cable. FOR ONE YEAR, Cox cable has told us the the problem should be fixed and there should be no problems. FOR ONE YEAR, we have missed many television programs due to the poor service from Cox Cable. FOR ONE YEAR, we have surfed the web with internet services from Cox Cable that compare to most dial up services. FOR ONE YEAR, Cox Cable has continued to send us a bill for these services that can not seem to be repaired. NO MORE. COX CABLE IS NOT READY FOR THE DIGITAL AGE.
#79143
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Cox Communications - I am PISSED at COX Communication

I am always paying more than I have too for the crapy service I get. I mean my bill is well over $150 a month and I only have the basic phone, internet. and one premium channel. Now I pay more for cox than gas for my car. and that suxs alot. They are run by care less people who all they want is money well if they keep on sucking the money out the people eventually we are gonna give them a big stick to suck on. They are over the top with the ridiculous service, the only department that is nice and kisses *** is the sales department, and that is because they are usually trying to lubbe you up with a new product, or packet with their lame excuse that is "THAT WILL SAVE YOU MONEY" it really doesnt. This is why I am negotiating a good oll satelite T>V now that is really cheap even ppv are cheapper than in cox. and the hd tv. is better than cox. ANd yahoo high speed internet is great and faster than cox. voyage phone or what ever is cheaper than ever. so i do save alot of money by going away from cox, now if you love cox dont get offended but you are getting lubbbbed up for that service.
#78996
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