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Cox Communications in Bellevue, Washington - Lied and over charged

Cox Cable and internet service is horrible, I had their service for five years and two years ago my phone stopped working. After three weeksI finally got a "technitian" to come take a look at it. He was unable to diagnose the problem, so he installed a "phone modem" this fixed the phone, but since the Cox modem was not as good as mine and it was now working both the phobe and internet, the internet became so slow I eventually cancelled all service. Now they want to charge me for the *** modem that I never wanted to start with. I told a mananger that I was going to charge him a service fee for me returning it and he hung up on me. Don not use Cox for internet or phone at least not in northern Virginia.
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1 comment
Anonymous
#299513

I apologize for any issues you've experienced with your Cox services. If you need any help resolving this situation you can email me at coxhelp@cox.com for further assistance.

--CoxTech1

Review
#243224 Review #243224 is a subjective opinion of poster.
Service
Cox Communications Internet Service

Cox Communications in Las Vegas, Nevada - Cox custumer service sucks!

I have called cox cable about 5 times to ell them that my bill pay online is not working. Everyone that I talk to doesn't know how to fix it but they keep telling me it will be fixed the next day. I even had one person tell me to erase my cookies from my computer, but didn't stick around to see if it worked....Which it didn't. This has been going on now for about 5 months and still no bill pay. I am so sick of talking to representatives that don't know how to do their job.
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Review
#240363 Review #240363 is a subjective opinion of poster.

Cox Communications in Irvine, California - COX is a joke without a punch line

Always down yet they take you down the one way street from ***. After they reset everything you own they finally find out it's their problem. My solution is every time the speed gets slow set up an appointment for the COX guy. Then it's always fixed by the morning then I cancel the appointment. What a bunch of BOZO's Years ago they were so bad that the CITY OF IRVINE routed every call they had through the city. That got them on the ball maybe its time again for the city of Irvine to get actively involved.
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1 comment
Anonymous
#289361

Sorry to hear about the problems with your Cox services. I'd like to help, you can email me at coxhelp@cox.com.

Review
#239103 Review #239103 is a subjective opinion of poster.

Cox Communications in Fredericksburg, Virginia - HDTV service went out. Rep said they needed to call me back to fix. Never called.

I repeatedly experienced tiling issues on all Cox channels. Picture broke up, and sound was interrupted. I had to call them constantly in order to have them try to solve the problem. Each time they just "rebooted." Today, tiling became horrible, then screen just went black. I finally found a working number, and was put on hold several times. After 37 minutes and 2 reboots, the rep tells me that she cannot "locate" the tech reps, so they needed to call ME back in 30 minutes. Now almost an hour and I have never received call. My cable is completely gone.
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Review
#239052 Review #239052 is a subjective opinion of poster.
I was with cox for almost 2 years and they gave me nothing but headaches! They want your banking information so the debit their bill from your account and when you do not, they charge you at least $75.00 deposit, which they will conveniently loose! They are nothing but...
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6 comments
Anonymous
#1357235

Cox suckers

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Review
#238360 Review #238360 is a subjective opinion of poster.
Service
Cox Communications Phone Service

Cox Communications in Baton Rouge, Louisiana - Its a *** shame

This is not at all right. For a company as big as Cox to be this bull ***. I added service two of them in November of 2010. It is May of 2011, and I have not received my rebate check yet. ($200.00) But of course my Bill came on time and was paid, or I would not have any service. This is not ok. Cox is very expensive to begin with. They sucker you in with the promotions. And when the promotion is over they have you paying an arm and a leg for service. Something needs to be done about this.
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1 comment
Anonymous
#286717

I apologize for any delays with the rebate process. If you need any assistance getting this issue resolved please free to email me at hrd-hsi.newsgroups@cox.com and I'd be happy to do what I can to help.

--CoxTech1

Review
#237781 Review #237781 is a subjective opinion of poster.

Cox Communications in Falls Church, Virginia - Cox

My experience with Cox has been in one words nightmare. They install eqipment knowing that lines are bad and do not log in complaints. They are of no use when trying to resolve issues and that goes up the chain to supervisor. However, there is always someone who will listen and I just want to say to that young man thank you. Not only did u listen but you helped me. He is the only reason why I will say anything positive about Cox. He should be honored by Cox because of you I will not leave Cox. My advise to Cox learn how to conduct customer service, train your workers better, and be up front with your customer. Lying get you nowhere. Again, but to that young man that helped me...Thank you so much
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Review
#236222 Review #236222 is a subjective opinion of poster.
Service
Cox Communications Tv Service

Cox Communications in Tempe, Arizona - Cox cable

Cox cable tv is severly heavy on paid commercials. Some of these pd programming aka informercials run all day long. Most start as early as 8pm and run to 11am. When I'm paying for tv, I'm DO NOT expect to be paying for commercials. I cancelled in less then 2 months and am going back to satellite. Infomercials generally dont start until 2am and stop about 6am. Only good thing I can say is since there is no contract I was able to cancel immediately. But then they raised my Internet fees! If I have to pay for TV, I'm going satellite again. Been there; better service, less informercials, cost about the same.
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Review
#235105 Review #235105 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Loss
$59

Cox Communications in Manchester, Connecticut - Cox cable greedy rip off

For 21 yrs we have had cox cable expanded cable. With it came the tv guide channel. All of a sudden this year it is excluded. you have to add a box for an additional $ 10 a month. Also nesn has the Bruins sometimes and you can watch the Red Sox on HD cox channel .. Last year when that happened you could watch the sox on cox sports channel. This year they got rid of it and surprise surprise you must have an hd box to watch. Not everyone can afford the extra expense. Cox cable is a greedy company with no consideration to long time consumers.
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Review
#234858 Review #234858 is a subjective opinion of poster.
Service
Cox Communications Tv Service
I ordered one of those bundled services with Cox Cable a few months ago. It was supposed to come with a $100 cash back rebate. When I ordered, I was told by the sales person that the cash back rebate would come within 6 to 8 weeks. OK. I also asked during the...
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4 comments
Anonymous
#783918

I was sold internet for 44/month and not told it was only a 3 month promotion. Now, my monthly bill is 67.99/month. The customer service is unapologetic, hesitant to document the complaint, and reluctant to resolve the issue.

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Review
#234396 Review #234396 is a subjective opinion of poster.
Service
Cox Communications Installation
Loss
$100