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Cox Communications in Elkhorn, Nebraska - Lied to us twice

Cox Communications is one of the most untrustworthy business's I have ever dealt with. LIARS LIARS LIARS Two employee's tell you one thing than an agent and wonna-be supervisor, which we all know really wasn't any kind of supervisor, tell ya another. If I would have gone through with there *** I would have been out $75 for nothing. So, I guess the moral of this story is, if you want to pay an outrageous price for really super *** service than go with Cox Communications and you will be super happy to get screwed royally.
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1 comment
Anonymous
#252395

First of all, I apologize for any problems you've experienced with your Cox services. If you would like any assistance resolving your service concerns please feel free to email me at hrd-hsi.newsgroups@cox.com and I'll do what I can to help.

--CoxTech1

Review
#223090 Review #223090 is a subjective opinion of poster.
Service
Cox Communications Phone Service
cox cable in fort smith arkansas. had converter box stolen, turned in police report, said we were responsible for the 400 dollars to replace the cable box, so evidently crime does pay, because the thief isnt out 400 bucks. would certainly like to do business with cox...
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1 comment
Anonymous
#240130

I would love for us to have another opportunity to see how to resolve the stolen cable box problem you've encountered. I regret you've had an unsatisfactory experience and hope we can have the chance to talk through the details with you again--and see if there's a better solution.

If you are interested in pursuing this further, please respond and I will find a way to get this issue into good hands. Thank you!

Review
#217946 Review #217946 is a subjective opinion of poster.

Cox Communications in Mesa, Arizona - Cox Communication

Cox hires lazy and *** people with no regard of stand business operation and ethics. I have a business and cox home account and when I sent in my payments they post them incorrectly to the wrong accounts.please note I always paper clip the correct payment to the correct stub. This is the 2ND time this has happened! I was told I would need to get a copy of each check from my bank account and write on the check the correct account the payment was to be posted to. By the way cox has a special dept for misplaced payments so it is obvious that this is a common issue. I believe that as a consumer I have no obligation to correct their error. I also believe that I should be compensated for my time to correct their *** and lazy error. I think cox will fold down the road when we get another big corporation offering the same product. It reminds me how Qwest has been suffering due to new companies offering the same products. Qwest is no longer king! Cox's needs to be reminded of this. What ever happened to customer is always right?
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Review
#214603 Review #214603 is a subjective opinion of poster.
Loss
$245
I recently signed up for a landline at my residence because Cox was running a special of free for 6 months and a $100 cash back rebate. It did state on the form that the check would take about 8 weeks to receive so I patiently waited. At the end of 8 weeks I...
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27 comments
Anonymous
#433006

I bought 2 cell phones from cox was promised 2 $50 dollar visas for 2 phone and a $100.00 dollar one for cancelling my other phone and joinint there team 3 months now and I just recived only one $50.00 dollar time for the district attorney to take action whos with me

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Review
#212344 Review #212344 is a subjective opinion of poster.

Cox Communications in Omaha, Nebraska - Sunday Dec 5th

So once again, Cox Communications changed their programming at the last minute in Omaha. Last night the Cox guide showed the Green Bay Packer game would be showing @ 12 pm on 12/5/2010. I checked the guide today, Sunday 12/5, and now the Chicago Bear game is showing instead. Had I known this was the case, I would have made other arrangement to watch the game... now I am stuck with a house full of kids, and unable to go to a sports bar to watch it. Thanks once again Cox for your "great" customer service, and lack of consistent planning. I am changing my service to direct tv.
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Review
#210165 Review #210165 is a subjective opinion of poster.

Cox Communications in Rancho Palos Verdes, California - Do not get Phone service from Cox

I made the huge mistake of switching to Cox telephone service a couple of years ago. At $9.95 a month with 6 months free it was a good deal compared to my $30 a month Verizon bill... I hardly use the land line anymore so it seemed OK... So a few months ago I notice my Cox bill has ballooned to over $200 a month for cable TV, Internet and phone... not suspecting the phone portion since it was only supposed to be $9.95 a month, I disconnected all my movie channels, took out some HDTV and got the bill down... never once did the rep suggest we look at the phone service which I mentioned numerous times was only $9.95 a month... so today I went in to pay my bill and started looking at the charges to discover they had tacked on additional services to the phone bringing it up to over $45 a month!!! I asked for it to be disconnected immediately and requested a refund for the difference between the $45 a month and the $9.95 I had been sold... the rep told me no problem and I left... later on I am at home and now my TV does not work... I get a call from a "supervisor" telling me I have to pay $114 for the phone service or they will shut off my TV and my internet service with them... I told her to go ahead... NEVER buy anything from these criminals. They constantly change prices and use bait and switch, you can't ever be sure what your bill will be.
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Review
#208365 Review #208365 is a subjective opinion of poster.

Cox Communications in Seattle, Washington - Bill us for services we did not receive.

We opened our Cox business account over the phone. No written or signed contract. We had to call frequently to get back on line but they were the best around then. Then in 2008 we were told that our modem was outdated and needed to be replaced. We bought a new one because they no longer leased modems. But the problems still continued. So in July 2009 when our contract was up we did not renew. In November 2009 we signed up with Clear and after 1 month of being satisfied with their service we asked Cox for a disconnect. After being given the run around. We finally got the 'disconnect form' and it was faxed in. We have faxed it 5 times and mailed it twice. Cox has yet to 'receive' it. The officer manager spoke to someone who said they received it but there was no disconnect date. Now Julie at Cox tells me that when you do not renew your contract with Cox according to their legal definition, their services role over for 12 months at twice your previous rate!!!
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1 comment
CoxHelp
#818651

Hello lvmedcen,

I would be frustrated too if I were in your shoes.Please allow me to get to the bottom of this for you. When you have free time, please email my team at cox.help@cox.com with the business address.

Thanks,

Tiffany

Review
#208318 Review #208318 is a subjective opinion of poster.
Service
Cox Communications Internet Service
If you are fond of your money please do NOT subscribe to services with Cox communications in AZ. They are not honorable. I called in to get a vacation hold for 6 months. I asked for a confirmation number..was told that they don't give one and that they would take...
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1 comment
Anonymous
#206298

I apologize for any billing errors regarding you Cox account. If you would like me to investigate further please email me at hrd-hsi.newsgroups@cox.com and I'll do what I can to help.

--CoxTech1

Review
#204868 Review #204868 is a subjective opinion of poster.

Cox Communications in Phoenix, Arizona - COX DVR

Yesterday,10/27/2010, I woke up to a totally different COX DVR. This is a example of a company without a brain. I now have a annoying video delay while surfing. Recording is almost impossible without constant baby sitting.It is harder to navigate and you can lose a scheduled program with extra time by simply scheduling another program during said extra time. You are forced to add way more time to some programs to get all the content, thus using up more space and may cause conflict with other recordings. No one can tell me that anyone at Cox properly tested this update. This will cost Cox, I've already started looking for alternatives.
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Review
#204714 Review #204714 is a subjective opinion of poster.
September 24, 2010 - Service request submitted for relocation of service, sales representative was helpful and courteous. The transfer of service was set for 10/1/10, and to be a "self install." Friday October 1, 2010 - 10:00 AM Phone services were disconnected at...
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2 comments
Anonymous
#197447

It's encouraging to know that people listen; specifically people at Cox Communications.

I am pleased to announce that services were installed on Monday. Furthermore, thanks to the efforts of CoxTech1, I received a call from a manager at Cox who assured me that this case would be evaluated and, where necessary, appropriate action would be taken.

The manager listened, acknowledged and validated - like a good manager should in such circumstances.

Beyond that, the manager offered unsolicited concessions in an effort to reconcile.

This was very much appreciated.

Overall, this is a positive ending to a difficult transition.

Thank you, CoxTech1!

And thank you to the managers that assisted: Corey, Andrew and Yousef.

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Review
#201173 Review #201173 is a subjective opinion of poster.
Service
Cox Communications Installation