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WORST Company EVER!!! Don't use them if you have a choice of other companies. Hopefully you will be spared the aggravation and headaches, and just outright criminal thievery that COX seems to get away with. They are stealing from me by keeping my overpayment (and...
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4 comments
Anonymous
#225350

The original installer neglected to put the appropriate filter on the line that removes the upper tier of channels. You were not charged the back payment for receiving these channels without paying for them.

The tech that came out simply corrected the mistake.

The techs are held accountable for all services in the house even if they're just there for one problem. You received a $28/month service for six months for free, and you're still complaining.

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Review
#198691 Review #198691 is a subjective opinion of poster.
Service
Cox Communications Internet Service

Cox Communications

I am a Cox Communications customer in New Orleans area for past several years for my high-speed Internet, phone and cable TV. 2010 has been the all-around worst experience I've had with regards to Cox. The newest occurrence is that today I called to add phone service at my NEW home. The installation is scheduled for Sept. 18 and today is Sept. 9. Being that I do not have the phone service yet, I saw a promotion for Cox telephone at $9.99/month so called in to modify my phone service order with that promotion. The Cox rep told me she could not do that since the order had already been put in. So I asked her to cancel the order. She transferred me to another department, saying that she could not cancel the order, either. Once transferred, the 2nd rep heard my request for the 9.99 offer or else cancel, and she put me on hold. It has been 30 minutes, and I am STILL ON HOLD!!!! I am entirely fed up with Cox and tired of being milked for every penny with their arbitrary rate changes, their *** promotions and their POOR DISGRACEFUL customer service. They have a long way to go to repair their reputation with me and other consumers. At this point, they will need to hire a marketing guru consultant to get their reputation back on track and keep their customers! Sincerely, Bonnie Baber (Jeff Harmon) 3705 Henican Place Metairie, LA 70003 504-723-6540
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Review
#197703 Review #197703 is a subjective opinion of poster.
Service
Cox Communications Internet Service
In March of 2010, a Cox cable technician unlawfully entered my back yard by climbing over a locked gate and proceeded to cut the wiring that ran along the side of my home. I was unaware of his presence until I heard him hammering on the side of the house. He never...
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3 comments
Anonymous
#187536

on the same note, cox technician came into my house and cut off the slacks to make himself a temporary coaxial line. Look out guys... these guys are cowboys...

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Review
#197006 Review #197006 is a subjective opinion of poster.
Service
Cox Communications Tv Service
I have tried to enter your jobs to apply for a position. The response has been not a valid email address which I have been using for 10 years and that I do not have a secondary phone or fax number. I have only 1 home phone and 1 cell phone and have had these numbers...
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1 comment
Anonymous
#181402

Ever heard of a spam blocker ??? Could that be the reason why you are not receiving any messages ???

Review
#195910 Review #195910 is a subjective opinion of poster.
Service
Cox Communications Phone Service

Cox Communications-Use at your own risk

I moved from somewhere with Comcast to somewhere with Cox. The service was terrible from day 1 (down to an agent calling me a *** under her breath). I am extremely patient with people, but the service is the worst of any company I've ever dealt with. They couldn't connect service due to a broken down car in front of the pole. They had no answer for it, just "too bad". I had already paid a $170 deposit and first month. This has been 3 weeks, it was on a debt card that was charged within 1 second. I have gone in, called about 15 times, been refused to speak to a manager, and still no money. I am sure at this point I will never see that money again. DO NOT USE THIS COMPANY! THEY ARE COMMON THEIFS!! Do whatever it takes to avoid them; satellite, PC wireless card (which is what I did), or steal it! ***, they stole from me!!
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Review
#193844 Review #193844 is a subjective opinion of poster.
Loss
$170

Cox Communications in Oklahoma City, Oklahoma - Run!!

Installer didnt show up tried to move service that was two weeks called DTV checking as to when installer would show up between 8 and 12 that was at 11 called at 1:30 when showing up will in 30 mins called at 4:00 spk with supervisor dont know when call first time it move the time two more hours out ? then told me could install for 30 days if and when i get service i will have to stay for one more year and will go back to cox worst company ever the dumbest people i have ever seen
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Review
#191805 Review #191805 is a subjective opinion of poster.

Cox Communications-Business

About 8 months ago I was forced (by Cox) to get a business account due to the large volume of emails (group emails) that I send to business clientele. Since the institution of the new account I've had no less than 5 or 6 times where my email service has been shut down....apparently by your "Spam House". I've followed all directions given by their Tech team (I'm sure I've spoken to everyone there) and today I'm having the same issues again. Supervisor Tracy has sent another (4th or 5 time) message to the Atlanta Email "team" for a quick resolution to todays issue. (Last time this happened it took 5 days to fix the issue). I'm wondering why I was forced to get a business account when Cox is not allowing me to do business ?
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1 comment
Anonymous
#169343

I apologize for any problems sending emails with your Cox account. If you still need help getting this issue resolved please feel free to email me at hrd-hsi.newsgroups@cox.com.

--CoxTech1

Review
#191366 Review #191366 is a subjective opinion of poster.

Cox Communications in Pensacola, Florida - COX CABLE

I called cox cable to ask for a two day extension on my bill. They said no and where really rude and ugly and said if I didn't come pay them right then in cash, they would cut my service off. So i went to the bank leaving my dying dog which is why i needed two more days to pay so I could take her to the vet and went and paid them. MY dog died the next day in my arms. I totally blame cox for her death and I remind them every month. She was my heart. BH PENSACOLA fl.
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1 comment
Anonymous
#169001

You DO know that you can live without cable, correct? When times are hard that should be the first bill you let slide. If you seriously paid for cable tv instead of your ailing pet then you don't deserve a pet.

Review
#191359 Review #191359 is a subjective opinion of poster.

Cox Communications in National City, California - Cox customer service is terrible

Please join me in condeming Cox Communication. They are trying to become a monopoly in the Cable TV, Internet, and Phone world. In San Diego, the have the market cornered on MLB, so I have to stay with them if I want to see my home team. We need more choices, not COX! Their customer service claims to be the best, but they are not even close. Their equipment is low tech compared to others (Tivo), and is very unreliable. I am on my 4th HD DVR and it still crashes about every two days. Its slow to respond, it needs resetting about every day, they are basically pieces of ***. If you are lucky enough to get through when you call, customer support is terrible. You get some tech who might have been selling vacuums door-to-door the week before; or at least it seems like that is their skill level. They always give you canned answers, with canned procedures, that never work. Their phone system consists of a computer generated lady's voice that they want you to talk to so they can "get you to the right person". The thing rarely understands you and when it does send you somewhere, if it doesn't hang up on you first, its almost always the wrong place. Once you are sent, you might as well take a nap, because no one will answer for a long time. When I do get someone on the phone, they are usually very professional, but by the time I do get someone, I have been through so much BS, that I am already pissed off. Then when they send someone out to your house, they are not Cox people, they are independent contractors. They are usually nice and do a good job, but you have to be home on a week day during normal working hours and you have to block out 2 hours. I guess they think all their customers are independently wealthy and don't have to work.
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2 comments
Anonymous
#363123

Yes they do F*cken suck I just finsih talking to a Representative and they were so disrespectful _____-

Anonymous
#167847

It has now been over two weeks since cox ruptured my pipe for my sprinkler system. I’ve call them more then five times and received numerous excuses but no action.

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Review
#184599 Review #184599 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Loss
$100

Cox Communications in Mission Viejo, California - Cox Sucks!!!

Wisest thing I did was dump Cox Telephone services,...I would pick up the phone and not have a dial tone countless times..sometimes for an hour,...sometimes for days..had them out countless times...all sorts of excuses, all sorts of ***...but when it comes to an emergency..what the heck would we have been able to do..not being able call out or even recieve a call in!!! UNBELIEVEABLE!!! Why I have held on to the Internet Services so long...,LOL, I will never know...high Speed???That's a joke isn't it? HORRIBLE TECHS on the PHONE...even WORSE are the techs they send to your home who blame the BLACK HOLE in their SERVICES on everything but themselves. My advice...go with anyone else other than COX..!!
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5 comments
Anonymous
#729131

Cox has horrible customer service and begins with the ceo Pat eEser and his flunkies. Was told they were going to send me to corporate security and ban me for life. Like I am scared ,you people suck, please ban me .

Anonymous
#305865

THey are even worse to work for... like serving a life sentence. But it is a job.

Anonymous
#146052

WANT HORRIBLE SERVICE??? go to Cox!!

WANT TO BE OVER CHARGED...go to Cox!!

WANT TO NEVER BE ABLE TO DEPEND ON YOUR INTERNET PROVIDED...GO TO COX!

WANT TO GET SCREWED...GO TO COX!!

Anonymous
#146049

COX SERVICES IS HORRIBLE!!!

COX IS HORRIBLE!!!!!

COX SHOULD BE PUT OUT OF BUSINESS!!!!

COX DOES NOT CARE ABOUT ANYTHING BUT THEIR BOTTOM LINE!!!!

Anonymous
#146046

I want other consumers to know; COX IS A HORRIBLE INTERNET PROVIDER!!! SPOTTY SEVICE as another person complained of here doesn't even discribe it!

They have come to my home countless times to correct the problem...they always send *** "tech guys" who are so disconnected and bored and uninterested in correcting the problem...it is unbelieveable!! They DO NOT FUFILL their contract for providing services! They do not care how much they inconvience you, they will devour your time, energy and resources while you tear your hair out trying to get quick resolution.

THEY ARE HORRIBLE!!!!! COX SUCKS!!!!

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Review
#183023 Review #183023 is a subjective opinion of poster.