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Cox Communications in San Bruno, California - Cox "Lack of" Customer Service

For the past few months, Cox Communications has increased my monthly service fee each month. When I contacted their (lack of) Customer Service, the attitude of their agent was "our fees have gone up... deal with it" - when I asked to speak with a manager, I was told "they're just going to tell you the same thing". I received an automated email response from Cox telling me that they "care" about their customers and that someone would get back with me - that was several days ago and to date, nobody has attempted to respond. Why is it that there is one ONE cable service provider for my area? If my memory serves me, I had thought that MONOPOLIES were against the law.
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2 comments
Anonymous
#177819

Oh and My favorite part, as the 'customer' is screaming at me, when you say that you might as well go to another company. I do not care.

Trust me, you would get a lot more credits and things like that if you were nice. Once you are rude and complain about everything, I don't care about helping you anymore because your probably just a terrible person anyway.

They are still going to get paid the same whether you leave the company or not, by all means, if your never going to call back again... go ahead.

Anonymous
#177817

I absolutely love how they have a website for people to come on and complain about everything! It's great!

I also love when people decide to call in acting like complete jerks who don't realize that when if you call in with an attitude because your tv has a little bit of tiling and now your life is ruined because you can't sit on the couch, eat and watch tv; that the voice on the other line in technical support is actually a person, and that you most probably ruin their day a little bit more. I guarantee if you treat them like people(like the people who call in supposedly are, even though they act disgusting) then you will get a lot more help and empathy. You really find out how horrible people truly are, and how they were obviously not raised to have manners and courtesy. I just want to be like "seriously?" I cant fathom that people are so ignorant and dumb.

I would expect the same thing from teenagers and children but these are grown women and men. I just hope that when you rude and fowl people decide you need to take your anger out on the technical support rep who is just there to help you and get your 'issue' resolved, that your ignorance, language and just plain hostile ways probably ruined someone else's day.

I would much rather have no internet service then have to hear these jerks again. So you try it for a day, and then have the heart to call in and act the disgusting way that you do.

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Review
#181809 Review #181809 is a subjective opinion of poster.

Cox Communications in Centreville, Virginia - Cox Cable - Lying & Apathy

My wife, two month old baby, and I moved into our new home this weekend. We called Cox to arrange for the installation of our cable service, and were given an installation window of 3-5PM. 5 PM arrived, and nobody had shown up. My wife called, and was told by the representative that the technician was on his way to our house, and should be there in a few minutes. He even went so far as to say that he was "tracking" him and assured her that he was driving to our house. So we said okay and waited a bit more, since it was only a few minutes past the estimate. Only we waited, and waited, and waited. Fast forward and it's now about 7:30 PM. We blew past the baby's bath time. We didn't go out to pick up dinner. We didn't run to the stores and do the errands we needed to with the move. I called the customer service number and got a voice mail greeting saying Cox's offices were now closed, and to call tomorrow, so we decided to finally go out. We took the baby to my mother's, so that she could get to bed and we could finally run the errands we put off for the last 4.5 hours. When leaving, we saw a van pulling to our house. It was almost comedic. We made a U-turn and went back to the house, just happy for the eventual installation. Here's where I get angry. The technician, while installing the cable, told us that the representative at Cox LIED to my wife. There was no tracking, the rep had never spoken with the tech, and the tech didn't tell him he was on his way to our house. In fact, he didn't call dispatch until after 6PM, well after my wife's call. I was incredibly disappointed to hear that we were lied to, and wasted all of our evening based on such disrespect and disregard. So the weekend passed and I called today, to alert customer service of the fact that representatives are making things up and completely lying to- not misleading, but telling blatant untruths- customers. Perhaps to no surprise, the "supervisor" who spoke to me was completely apathetic to the story. He treated me as if I was asking for a handout (which I was not... at no point did I ask for anything other than respect and an apology), and then with the most ridiculously condescending tone explained how "if you divide your bill by 30 you get like $4 a day and the $20 credit we're offering you is much more". I'm an MBA- I can divide. I also spent about six years in undergraduate and graduate business schools learning that it's sometimes good practice for an organization to not treat its customers like pieces of *** to be taken advantage of and wholly disregarded. It's maddening how he didn't get it, and fought to convince me I was being irrational because I was complaining about having my moving day destroyed like this and my wife being lied to. Oh, and the proverbial cherry on top: the installation was messed up, and our upstairs cable didn't work. Had to have it fixed the next day. If you can, just get FIOS. I don't even trust Cox to disconnect my service without hosing it up or being dishonest with the transaction.
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Review
#180009 Review #180009 is a subjective opinion of poster.
Service
Cox Communications Installation

Cox Communications in Irvine, California - Poor Customer service, overcharged, No help

Decided to upgrade to DVR service and take advantage of a promotion. They had no DVR receivers for pickup at the locale office for 2 weeks finally was able to get one and they said the promotion was over. They gave me the DVR and said to try calling customer service. I called customer service and was told to bad. Now the promotion is back on 2 months later and the still won't honer it. I pay $160 a month and this is how they treat me. I'll be looking for satellite now. Save yourself the headache and just go with satellite.
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Review
#176105 Review #176105 is a subjective opinion of poster.
I'm not a Cox customer, and based on their marketing campaigns, I'm glad I'm not. I'm neutral about this, since I don't pay them for anything, but I would be pissed if I did. I sent Cox a letter/email about my issue, and they responded, then I...
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34 comments
Anonymous
#1741143

Having been a customer for over 35 years, I’m extremely disappointed with Cox Cable in several areas. I’m paying $260 per month for a “Bundle”, really?

Where is my “Bundle” savings? Oh, that’s right, I have to call EVERY YEAR to get my “Bundle” price reduced. I enjoy ACC sports and Cox can’t reach an agreement with the new ACC Network, at $260 a month I can’t get ACC Network games! Customer service has been well below par but the so is just about every other cable carrier.

It is time in the Roanoke Va area as well as other markets to open the door to competition in the cable industry.

I’m sure I will be changing my service but will be forced to stay on their cable internet. Frustrated, D Hall

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Review
#173894 Review #173894 is a subjective opinion of poster.
This company is continues to push the envelope on the absolute worst provider in history. If you want to be ignored, overcharged, and treated like ***, then i think this is your provider of cable TV, Internet, and phone. Not only are you guaranteed to receive the run...
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35 comments
Anonymous
#1078033

Absolutely the worst cable company i've EVER been associated with. and i'm 62 years old.

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Review
#172186 Review #172186 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Loss
$3300

Cox Communications in Washington, District Of Columbia - Over Charge and Poor Services

Cox communication is still operating with Ma Bell's mind set. They charges very high fees and penalties. My basic internet and TV was $70 per month and a lot of problems. To make it easy for me, I enrolled in the automatic payment (EasyPay) with credit card. When my CC number got stolen and CC company cancelled the card, Cox couldn't charge CC number on file. They charge me $105.75 fee for it. It was $35 for each time (twice) and $35 for return check fee even there weren't any check involved. I called them up and they won't waive. Their customer service was rude. They were sounded like you don't have a choice and you're stuck with me. This is true for most of rural areas. So, I signed up with Verizon DSL and Direct TV. I don't like dish. As soon as Verizon installs FiOS, I will sign up. To save yourself headache, stay away from Cox."Ž Cox adversities that they hire US local employees but they should their employees to India for training on customer service skills.
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2 comments
Anonymous
#169231

I'm sick of cox jacking up the price on their best customers. I've been with cox for 23 years and every 4 months they jack up the price on me.

Don't they realize what bad shape the our economy is in. I've been unemployed for over a year and a half and I can't afford COX anymore.

I'm going to the first service that can offer me a better deal. F -U COX.

Anonymous
#133588

4-15-10 For three weeks I have been loosing cable program audio every 10 minutes (for 4 seconds). This is unacceptable.

These overcharrging knuckleheads spend millions on advertising their technology but can't fix a simple glitch. Time to go to Satellite!!!!!!!

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Review
#164113 Review #164113 is a subjective opinion of poster.

Cox Communications in Las Vegas, Nevada - Cox charged my again for internet servicesand i paid.

my bill showed a late payment fee for a bill that I already had paid the month before for internet services I called the company, told them that I make online payments unsing my checking account it even showed that the payment had been cleared by them, she said that I had to go to the office with my bank statment and prove it, man that is why i make online payments so i wont have to waste my time showing them how incompentent they are for such a company i have more complaints but no more space. even before i called for internet I had cable with this same company they charged me with DVR services HD 2 receivers and some other charges equal to about 50 dollars,wich I had to call them to come and pick up then later I would get charged for equipment pick up which later I would have to call back again to have those charges droped man this company ***.
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Review
#132476 Review #132476 is a subjective opinion of poster.

Cox Communications in Las Vegas, Nevada - Cox charged my again for internet servicesand i paid.

my bill showed a late payment fee for a bill that I already had paid the month before for internet services I called the company, told them that I make online payments unsing my checking account it even showed that the payment had been cleared by them, she said that I had to go to the office with my bank statment and prove it, man that is why i make online payments so i wont have to waste my time showing them how incompentent they are for such a company i have more complaints but no more space. even before i called for internet I had cable with this same company they charged me with DVR services HD 2 receivers and some other charges equal to about 50 dollars,wich I had to call them to come and pick up then later I would get charged for equipment pick up which later I would have to call back again to have those charges droped man this company sucks.
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Review
#132475 Review #132475 is a subjective opinion of poster.

Cox Communications in Phoenix, Arizona - Cox Communication: Rates Raised

To whom it May Concern- I have been a customer of Cox Communication for approximately 3.5 years. During this time the monthly bill, basic cable & 2nd tier Internet, has steadily been between $45-50. I received the August bill on 08/07/08 and was astonished to see the monthly rate had risen to almost $70. I contacted customer service via telephone and spoke with two women, customer service & supervisor, both of who were helpful. The supervisor informed me that during the past 3.5 years Cox had freely provided the cable and that I was only paying for Internet. She credited a "promotion". I believe that my previous bills state that I was paying approximately $20 for cable and approximately $20 for Internet. She stated that a "small amount" of Cox customers had been affected by this change in the "promotion". She then directed me to the Cox website. I visited the site, only to find that it was down. I called back twice, asking further questions, was hung-up on once and directed to write a letter the last time. My complaint is this: The precedence of $45-50 a month has been set for the past 3.5 years of service. I understand that rate hikes occur, even the price of printing money has increased, as will my cable bill. But what I cannot fathom is that the price would raise $20 in a single month due to a "promotion, which has lasted 3.5 years. The general voice of the customer service was that if I didn't want to pay, I should then cancel my service. I like the quality of the Internet and cable provided, but do not feel that the sudden end of a "promotion" justifies the amount the bill has been raised. I could see a few dollars more, but $20 is hardly understandable. The fact the Cox Corporation believes that they can push on a minority of their customer base to supplement their financial woes does not seem like good Arizona business. My family and I feel genuinely ripped-off.
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Review
#130719 Review #130719 is a subjective opinion of poster.
Service
Cox Communications Internet Service

Cox Communications in Peoria, Arizona - Cox & Electronic Debits! Beware!!!

Well, Check your bank statements folks... I write checks to cox!!! And got electronically debited for 2 other peoples accounts. I almost didnt notice except I was low on funds... They are sneaky and then try to make you do all the research to prove they took your money in error. I have been dealing with these people for 2 months... had to send a BBB complaint to help resolve this. We will see if it works/helps the situation. What ever happened to the customer is always right. Not for cox... you need them they dont need you a customer someone who pays their salaries!
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1 comment
Anonymous
#26259

Well, Cox is the most appropriately named cable company

Review
#128870 Review #128870 is a subjective opinion of poster.
Loss
$207