Cox Communications Reviews and Complaints
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Cox Communications-Use at your own risk
I moved from somewhere with Comcast to somewhere with Cox. The service was terrible from day 1 (down to an agent calling me a *** under her breath). I am extremely patient with people, but the service is the worst of any company I've ever dealt with. They couldn't connect service due to a broken down car in front of the pole. They had no answer for it, just "too bad". I had already paid a $170 deposit and first month. This has been 3 weeks, it was on a debt card that was charged within 1 second. I have gone in, called about 15 times, been refused to speak to a manager, and still no money. I am sure at this point I will never see that money again. DO NOT USE THIS COMPANY! THEY ARE COMMON THEIFS!! Do whatever it takes to avoid them; satellite, PC wireless card (which is what I did), or steal it! ***, they stole from me!!
Run!! | Cox Communications review from Oklahoma City, Oklahoma
Installer didnt show up tried to move service that was two weeks called DTV checking as to when installer would show up between 8 and 12 that was at 11 called at 1:30 when showing up will in 30 mins called at 4:00 spk with supervisor dont know when call first time it move the time two more hours out ? then told me could install for 30 days if and when i get service i will have to stay for one more year and will go back to cox worst company ever the dumbest people i have ever seen
About 8 months ago I was forced (by Cox) to get a business account due to the large volume of emails (group emails) that I send to business clientele. Since the institution of the new account I've had no less than 5 or 6 times where my email service has been shut down....apparently by your "Spam House". I've followed all directions given by their Tech team (I'm sure I've spoken to everyone there) and today I'm having the same issues again. Supervisor Tracy has sent another (4th or 5 time) message to the Atlanta Email "team" for a quick resolution to todays issue. (Last time this happened it took 5 days to fix the issue). I'm wondering why I was forced to get a business account when Cox is not allowing me to do business ?
COX CABLE | Cox Communications review from Pensacola, Florida
I called cox cable to ask for a two day extension on my bill. They said no and where really rude and ugly and said if I didn't come pay them right then in cash, they would cut my service off. So i went to the bank leaving my dying dog which is why i needed two more days to pay so I could take her to the vet and went and paid them. MY dog died the next day in my arms. I totally blame cox for her death and I remind them every month. She was my heart. BH PENSACOLA fl.
Cox customer service is terrible | Cox Communications review from National City, California
Please join me in condeming Cox Communication. They are trying to become a monopoly in the Cable TV, Internet, and Phone world. In San Diego, the have the market cornered on MLB, so I have to stay with them if I want to see my home team. We need more choices, not COX! Their customer service claims to be the best, but they are not even close. Their equipment is low tech compared to others (Tivo), and is very unreliable. I am on my 4th HD DVR and it still crashes about every two days. Its slow to respond, it needs resetting about every day, they are basically pieces of ***. If you are lucky enough to get through when you call, customer support is terrible. You get some tech who might have been selling vacuums door-to-door the week before; or at least it seems like that is their skill level. They always give you canned answers, with canned procedures, that never work. Their phone system consists of a computer generated lady's voice that they want you to talk to so they can "get you to the right person". The thing rarely understands you and when it does send you somewhere, if it doesn't hang up on you first, its almost always the wrong place. Once you are sent, you might as well take a nap, because no one will answer for a long time. When I do get someone on the phone, they are usually very professional, but by the time I do get someone, I have been through so much BS, that I am already pissed off. Then when they send someone out to your house, they are not Cox people, they are independent contractors. They are usually nice and do a good job, but you have to be home on a week day during normal working hours and you have to block out 2 hours. I guess they think all their customers are independently wealthy and don't have to work.
Cox Communications Tv Service
Cox Sucks!!! | Cox Communications review from Mission Viejo, California
Wisest thing I did was dump Cox Telephone services,...I would pick up the phone and not have a dial tone countless times..sometimes for an hour,...sometimes for days..had them out countless times...all sorts of excuses, all sorts of ***...but when it comes to an emergency..what the heck would we have been able to do..not being able call out or even recieve a call in!!! UNBELIEVEABLE!!! Why I have held on to the Internet Services so long...,LOL, I will never know...high Speed???That's a joke isn't it? HORRIBLE TECHS on the PHONE...even WORSE are the techs they send to your home who blame the BLACK HOLE in their SERVICES on everything but themselves. My advice...go with anyone else other than COX..!!
Cox "Lack of" Customer Service | Cox Communications review from San Bruno, California
For the past few months, Cox Communications has increased my monthly service fee each month. When I contacted their (lack of) Customer Service, the attitude of their agent was "our fees have gone up... deal with it" - when I asked to speak with a manager, I was told "they're just going to tell you the same thing". I received an automated email response from Cox telling me that they "care" about their customers and that someone would get back with me - that was several days ago and to date, nobody has attempted to respond. Why is it that there is one ONE cable service provider for my area? If my memory serves me, I had thought that MONOPOLIES were against the law.
Cox Cable - Lying & Apathy | Cox Communications review from Centreville, Virginia
My wife, two month old baby, and I moved into our new home this weekend. We called Cox to arrange for the installation of our cable service, and were given an installation window of 3-5PM. 5 PM arrived, and nobody had shown up. My wife called, and was told by the representative that the technician was on his way to our house, and should be there in a few minutes. He even went so far as to say that he was "tracking" him and assured her that he was driving to our house. So we said okay and waited a bit more, since it was only a few minutes past the estimate. Only we waited, and waited, and waited. Fast forward and it's now about 7:30 PM. We blew past the baby's bath time. We didn't go out to pick up dinner. We didn't run to the stores and do the errands we needed to with the move. I called the customer service number and got a voice mail greeting saying Cox's offices were now closed, and to call tomorrow, so we decided to finally go out. We took the baby to my mother's, so that she could get to bed and we could finally run the errands we put off for the last 4.5 hours. When leaving, we saw a van pulling to our house. It was almost comedic. We made a U-turn and went back to the house, just happy for the eventual installation. Here's where I get angry. The technician, while installing the cable, told us that the representative at Cox LIED to my wife. There was no tracking, the rep had never spoken with the tech, and the tech didn't tell him he was on his way to our house. In fact, he didn't call dispatch until after 6PM, well after my wife's call. I was incredibly disappointed to hear that we were lied to, and wasted all of our evening based on such disrespect and disregard. So the weekend passed and I called today, to alert customer service of the fact that representatives are making things up and completely lying to- not misleading, but telling blatant untruths- customers. Perhaps to no surprise, the "supervisor" who spoke to me was completely apathetic to the story. He treated me as if I was asking for a handout (which I was not... at no point did I ask for anything other than respect and an apology), and then with the most ridiculously condescending tone explained how "if you divide your bill by 30 you get like $4 a day and the $20 credit we're offering you is much more". I'm an MBA- I can divide. I also spent about six years in undergraduate and graduate business schools learning that it's sometimes good practice for an organization to not treat its customers like pieces of *** to be taken advantage of and wholly disregarded. It's maddening how he didn't get it, and fought to convince me I was being irrational because I was complaining about having my moving day destroyed like this and my wife being lied to. Oh, and the proverbial cherry on top: the installation was messed up, and our upstairs cable didn't work. Had to have it fixed the next day. If you can, just get FIOS. I don't even trust Cox to disconnect my service without hosing it up or being dishonest with the transaction.
Cox Communications Installation
Poor Customer service, overcharged, No help | Cox Communications review from Irvine, California
Decided to upgrade to DVR service and take advantage of a promotion. They had no DVR receivers for pickup at the locale office for 2 weeks finally was able to get one and they said the promotion was over. They gave me the DVR and said to try calling customer service. I called customer service and was told to bad. Now the promotion is back on 2 months later and the still won't honer it. I pay $160 a month and this is how they treat me. I'll be looking for satellite now. Save yourself the headache and just go with satellite.
I'm not a Cox customer, and based on their marketing campaigns, I'm glad I'm not. I'm neutral about this, since I don't pay them for anything, but I would be pissed if I did. I sent Cox a letter/email about my issue, and they responded, then I...
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