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This is only my point of view of this major communications conglomerate, but with that being said, I believe they should be brought up on charges. If you take anything from this tale, it should be “DO NOT SIGN UP FOR AUTOPAY WITH COX!” My story starts in a...
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2 comments
CoxHelp
#629179

It sounds like there may be some un-returned equipment involved in this situation. If you cancel services by phone the equipment in use gets charged to your account automatically however once returned will be credited back. If this is not the case or you still require assistance with anything please email us at coxhelp@cox.com.

-Chris

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Review
#127120 Review #127120 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Cox Cable in Orange County, CA is the worst customer service you will ever find. They should consider making a seminar for how to turn customer service into *** on earth. Nobody can do this better than Cox. Their CSR's will NOT let you speak to a manager, trust me...
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6 comments
Anonymous
#426025

there will not be a another cable company is south orange county. fcc is in charge of all that stuff.

att/verizon/direct tv/dish are all available in certain areas. there are only select apartments that have contracts with either cox or att or directtv stating the tenant can only receive their tv service. you people need to stop feeling so entitled and that you're always correct.

just because you're a customer doesn't mean you're always right. its not a monopoly.

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Review
#119828 Review #119828 is a subjective opinion of poster.
I called COX and informed them that I would no longer need their service because of 10.00 increase that would be attached to my bill. They explained that it was because of increases that I did not have part in in the past 2 years because of my promotion. They stated I...
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2 comments
Anonymous
#513999

Left direct tv for Cox TV,phone and wireless bundle.ACox tech arrived and got the tv part of bundle working.He was supposed to call and finish the install,claiming server problems in Atlanta,he never called back.I set up wireless and phone service myself.Ineeded the phone at a different room.Another tech showed up and ran acable using bare wires,no rj11 only 2 twisted wires.My wireless service stopped working.He claimed my eqipment was faulty and he had no knowledge of computers.I could not setup wireless anymore after phone line was moved.I've been in computer field for 30yrs.My laptop connects fine in other locations away from my home.Cox needs real techs. that don't leave customer site until all works.Recieved my first bill and still no wireless connection at home.Cox:hire real techs!

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Review
#113534 Review #113534 is a subjective opinion of poster.
Service
Cox Communications Bundle

Cox Communications in San Diego, California - Read Your Bill Carefully

I have had Cox for almost 4 years now. (cable, internet and phone). I use this company because I have no other choice in my area. They know this and I believe they use this to their advantage. I am overcharged, billed for equiment and services that I don't have or use. I have gotten into arguments with them several times, but their attitude is "You owe us and if you don't like it, then cancel". Hello? I would have cancelled 3 1/2 years ago if there was another option. PLEASE READ YOUR BILL EVERY MONTH VERY CAREFULLY!!
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3 comments
Anonymous
#72724

Cox cable has to be the worst out there, I have cable, internet, and phone. 2 of the services work well, but the internet is constantly going down.

When i call them about this they say that they need to send a tech out, two of the times they came out no charge, but the problem still was not fixed, the third time they charged me $30, and still the problem wasn't solved. When i called them about this they said this was a standard fee, and i had to pay it. After a very long and drawn out call speaking to about 5 people i finally got the charge reversed.

I have told them i want to get out of my contract because of this and they just say you have service, but just a little inconveinced.On top of this the company violated their end of the contract by raising my rate by $10.00.So on top of having very bad product, and customer service, i have to pay $10 more for it. :eek

Anonymous
#7966

check my cable bill

Anonymous
#6687

I have just gotten off the phone with Direct TV and have gone round and round about moving. I moved 6 months ago.

Called them and changed bill, but they did not change the address like they were supposed to, therefore the address was the old one. I moved from one apartment to the other one. The first guy said I would be charged a $99.00 + $19.00 for my move now because it had not been 6 months. I told him it had been 6 months.

Then he said he could give me a $50.00 voucher. I told him no. Then I told him I wanted to talk to the supervisor. She got on the phone and said it would be only 1 move per year and the charges would be added.

I asked her where this information was. She said on their website, yet I never found it and she never did either (dah). I told her that I wanted to talk to her supervisor. I was put on hold and told she didn't know how long it would be.

She came back on the line. She said she would try to overide the computer and see if she could get these charges out. Also, I would have to extend the contract. I told her this must be another way that they got over on people.

I asked how much would it be to get out of the contract and she said $225.00. Then she came back and told me it would be 24 to 48 hours before someone would be able to call me back (her supervisor). This is such a rip off. My mom has Dish and never has a problem.

DO NOT GO WITH DIRECT. THEY ARE A RIP OFF!!!!!

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Review
#113398 Review #113398 is a subjective opinion of poster.

Cable services degraded by Cox Communications

I had a basic cable services from Cox communications -Cox cable from Feb 07 till date (Jan 08). I was able to see 90 channels and suddenly from last day -26 Jan, it only showed up 23 channels. When inquired the company representative told me that they provided me 90 chanels by mistake and they reverted back and if I want them back I need to pay another 22$ + tax on top of 100$ monthly payment made by me for bundle services. This is plain cheating on the consumer of degrading the services and asking more money. Uncle Sam please help.
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1 comment
Anonymous
#66865

You were getting more than you were paying for, they realized the error and corrected it. What's your problem?

Review
#111761 Review #111761 is a subjective opinion of poster.
Service
Cox Communications Bundle
Loss
$25

Cox Communications - Cox Cable in Arizona is NOT ready for the digital age

FOR ONE YEAR, we have repeatedly requested Cox Cable to repair the "tiling" on our cable service, and address the poor internet and phone connections. FOR ONE YEAR, we have waited paitently to have these issues resolved by Cox Cable. FOR ONE YEAR, Cox cable has told us the the problem should be fixed and there should be no problems. FOR ONE YEAR, we have missed many television programs due to the poor service from Cox Cable. FOR ONE YEAR, we have surfed the web with internet services from Cox Cable that compare to most dial up services. FOR ONE YEAR, Cox Cable has continued to send us a bill for these services that can not seem to be repaired. NO MORE. COX CABLE IS NOT READY FOR THE DIGITAL AGE.
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Review
#79143 Review #79143 is a subjective opinion of poster.
Service
Cox Communications Internet Service

Cox Communications - I am PISSED at COX Communication

I am always paying more than I have too for the crapy service I get. I mean my bill is well over $150 a month and I only have the basic phone, internet. and one premium channel. Now I pay more for cox than gas for my car. and that suxs alot. They are run by care less people who all they want is money well if they keep on sucking the money out the people eventually we are gonna give them a big stick to suck on. They are over the top with the ridiculous service, the only department that is nice and kisses *** is the sales department, and that is because they are usually trying to lubbe you up with a new product, or packet with their lame excuse that is "THAT WILL SAVE YOU MONEY" it really doesnt. This is why I am negotiating a good oll satelite T>V now that is really cheap even ppv are cheapper than in cox. and the hd tv. is better than cox. ANd yahoo high speed internet is great and faster than cox. voyage phone or what ever is cheaper than ever. so i do save alot of money by going away from cox, now if you love cox dont get offended but you are getting lubbbbed up for that service.
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Review
#78996 Review #78996 is a subjective opinion of poster.
Service
Cox Communications Tv Service