Cox Communications - 25% increase in price after 1 year, tried to get an an answer or a better deal, kept getting the run around
does cox corporate management even take the time to look at their customers reviews, or do they just let people linger and let their underlings deal with these complaints
no it hasn't been resolved or even addressed or responded to by cox, I guess that's the way they conduct business and will probably lose a lot of customers
why do you even have this site if the company in question "COX" doesn't even respond to you or your concerns
still no response from cox, it least respond somehow, explaining if it practice to lure customers in and then increase their bill by $10 dollars a month or basically 25%. say something or tell me to go with another company who is more upfront with their customers
$
no update, no response from cox.
have had cox internet for a year, noticed my bill increased by 25% due to promotion expiring, I am renting a motum also. tried calling to get an answer as to why such a big jump in price, kept getting transferred 4 times no one could help.
loyalty dept said there was nothing they could do for me. I asked if I could buy the motum I am renting for $6.99 a month they said no it was coded as a rental. I would have to buy a new one. If I knew all this going in I probably would have went with century link or another company, this will probably be my last month with them.
Service is slow and computer is always acting up. Wont recommend them to no one, horrible customer service and deceptive business practices.
Reason of review: deceptive business practices, poor customer service.
Monetary Loss: $120.
Location: Mesa, Arizona
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