Henderson, Nevada
Not resolved
1 comment

We responded to the $300 gift card offer. The service department showed up promptly - THE GIFT CARD STILL HASN'T ARRIVED.

7 MONTHS AND THREE PHONE CALLS LATER.

The sweet people who took the initial inquiry seemed to want to expedite my rebate - wrong. Subsequent calls landed me in an endless QUE with no one even picking u[ the line - dang caller ID.

$300 is not worth a legal fight so I won't bother unless someone initiates a Class Action - then I'll join in with pleasure.

The one thing I can (And Will) do is disconnect went my two year agreement has expired. I'm an old man, but my neighbors will walk me through cutting-the-cord.

Product or Service Mentioned: Cox Communications Gift Card.

Reason of review: Order processing issue.

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Anonymous
#1164598

Call retention. Tell them you are fed up with their lies and if they do not credit the $300 then you will cancel.

Retention can sometimes pull wonders.

However, in this case I would just go back to a competing company and get a "new customer deal".