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Cox Communications - Lied to also

When I complained about my internet bill going up to $80 they gave me a spiel about getting contour and faster internet for less money. I asked very specifically can I watch the TV programing on my TV and they said if it is a "smart" TV I can get an app and watch it. Well, now after the fact I find that is NOT true and call them to complain. They respond and tell me there must have been a "misunderstanding". BS period. Then they tell me there is no contract and I can cancel any time. I say that is not the point. I've been lied to period. They stink as a company.
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Review
#1143996 Review #1143996 is a subjective opinion of poster.
Service
Cox Communications Contour Tv Package
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Every month they keep increasing our bill and when we contact they say previous month I received some credits So this month your bill will be high. We don't revive tv and internet atleast for couple days every 2nd month due to fault in their wiring and they charge us...
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1 comment
Anonymous
#1422430

I could add a comment to every Review in here in my 30 years with this NO good company they did it all to me.Get you a FireStick and get rid of there Cox Cable,spend $24.00 and never need cox again,watch TV at no Cost

Review
#1143876 Review #1143876 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Reason of review
Problems with payment

Cox Communications in Tucson, Arizona - Bait and switch

1.5
Details
I called in to get a price quote about changing or disconnected my cable. I was then transferred to customer retention where the talked me into keeping my cable and that I could switch to a different box which would give me the exact same features for less money minus Recording‘s of my shows. Come to find out the agent lied I did not retain my programming it changed the boxes are not the same I can’t get the same features and I’m paying more money then she quoted me for. And I can’t change back to my original Internet price and speed because she put in the change ticket . I Called Cox back and spent over 3 1/2 hours on the phone with Cox with no resolution I still am paying more money than I was told I was going to pay for a lot less services the company has lied to me and represented false information .
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Review
#1143186 Review #1143186 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Not as described/ advertised
Cox Communications - VERY ANGRY  FEMALE
1.) Got a Cox Cable box delivered when I said NO I don't want Cox Cable. 2.) Back in March of this year. I opened box and got the return sticker out and mailed it back to Cox. 3.) Yes, I sent a complaint like I'm doing again. And now Cox sent a bill to collections, so...
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Review
#1139957 Review #1139957 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
1.5
Details

Update by user Dec 29, 2017

Called in and was credited the $50.00 charge and they "couldn't figure out why my bill went up 3 times the normal amount" (as I said I have been a customer for 20+ years) The woman I spoke with thought it had to be a glitch in the metering (ya' think) but she couldn't...

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1 comment
Anonymous
#1422422

Cox is a no good company,did same to me

Review
#1139485 Review #1139485 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - *** Cox cable cant keep live sports event channel running

1.0
Details
every FS1 soccer game--broadcast live on FS1 over the last week--has sporadic " channel unavailable " stoppages and lagged video--how pathethic of COX cable to continue to charge outrageously inflated prices for their horrible services--and when you call for support--they say their is nothing they can do! d then they refuse to credit your account for not being able to receive their service because it is just the 1 channel---HORRIBLE-run far far away from Cox Cable! We have had Cox for 3 years and have 25 major outages and even the repair techs who come out say that its the SIGNAL to the neighborhood that is sporadic--no the channel broadcasting--yet COX CABLE wants to "CHARGE" us as homeowners to "REWIRE" our house--even though their own repair techs say its the outside lines--not the inside line---TRULY PATHETIC and a RIP OFF!
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Review
#1139423 Review #1139423 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Poor customer service
Loss
$1000
Preferred solution
refund me some money--provide some future free service--and reire the line--outside and inside --for free!

Another angry customer of Cox Communications

1.5
Details
Have been with Cox for close to 20 years now and not out of choice. Finally decided to migrate one phone line over to cox for the small business that my husband has. This was done last Wednesday and some unprofessional nitwit working at Cox forget to read ajjust the modum so as a result the phone has been out of order since it was migrated. As a result, no one has been able to reach my husband as the phone stated the number was not in service. There goes his small business. Thank you very much Cox. I will be sending you my bills from here on in as you managed to put our lives into a tail spin. And I don't you frankly don't give a damn.
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Review
#1138604 Review #1138604 is a subjective opinion of poster.
Service
Cox Communications Service Transfer
Cons
  • With the phone migration a disgrace onbehalf of cox
Reason of review
Poor customer service
Preferred solution
To *** out bad employees firstly!! Compensate us on future billing as the lack of phone service has caused a serious issue with my husband and his small company.

Cox Communications - Misrepresented facts

Misrepresented the facts on bill total with deal. $89.99 totalled $121.50. A 26% increase pver agreed amount. Was told that is how they sell it and no option. Totally lied about.
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Review
#1137496 Review #1137496 is a subjective opinion of poster.
Reason of review
Pricing issue

Cox Communications - Update on this

1.0
Details
I asked how much to upgrade the internet speed and I decided it was too costly, but the rep I talked to coerced me into the deal by telling me I get free showtime with that deal, so I opted in. I explained to him that I have directv and he said it would still work he would send me a splitter. Well, it didn't work and went round and round with cox again and we are maybe to where there is a solution. They are coming out tomorrow to see if they can help. I asked for them not to charge me since it was their error and was assured I would not be charged. Will update again.
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Review
#1137409 Review #1137409 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Cons
  • All the hassle involved with trying to fix constant mistakes
Reason of review
Poor customer service
Loss
$55

Cox Communications - Cox cable is a rip off.

They lie an tell you you bill will not go up the next month it went up. So have to call these rude bastards. For what to get no where. People do yourself a favor get. Get the FIRE STICK. JAIL BROKEN17.5 You will never go back to Cox. Order it through Amazon.
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Review
#1136993 Review #1136993 is a subjective opinion of poster.
Reason of review
Poor customer service