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Cox Communications review: Cox, take it or leave it.

1.3
Details
I have been a Cox customer for many years now. They have a Monopoly on cable service in Oklahoma so there is no alternative. Over the years I have gotten used to their service not delivering as promised, and also used to watching their bill closely to call them out on increases or changes I did not request. The costs for their service has steadily increased over the years while performance and reliability have never improved, all the while they continually bombard us with Gigblast commercials which doesn't exist here. As I said, Cox has a Monopoly in Oklahoma so we are at their mercy. My advice is to not get Cox if you can help it. Maybe someday our legislature will realize that it is in the best interest of the state to allow direct competition, and eliminate Cox’s Monopoly.
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Review
#1131200 Review #1131200 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Cox Communications review in Phoenix, Arizona: Tricked into contract

1.0
Details
I signed up for what i thought was TV and internet, was tricked into two year home monitoring. I cancelled service after 8 days... Cox threatened to sue me for early termination, ruin my credit, make me lose my home, etc. My lawyer said they(Cox) have spent thousands in order to collect hundreds. They are the {{Redacted}} of the communication industry!!!
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Review
#1130913 Review #1130913 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
After my call with Shelly from retention on Friday afternoon, 11/10/17, I will never use Cox again. Not a threat, just a promise to myself. I spent 20 minutes with the first associate only to be told they couldn't help and had to transfer me to retention. Shelly picked...
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1 comment
Anonymous
#1390810

You're babbling again.

Review
#1130281 Review #1130281 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment

Cox Communications review: If you like being lied to, then Cox is for you!

2.4
Details
I called 3 months ago to cancel my service because they'd raised my bill so much after a year of service. The guy convinced my to stay by dropping the price and said they would cancel my contract. A month ago I called again, I'd decided to cut the cord on cable. The guy said thay the internet price would jump to 92 and month of I did that so I'd swith to Centurylink. All of a sudden he managed to get me a discount of 55 a month for internet only and no contract. Fast forward to this month, I'm still billed for internet and cable so I called again. The woman on the phone said that she had no record of my previous conversations, had no discounts to offer me and that I was still under contract so would have to pay and early termination fee. I'm so pissed off I'll pay the stupid fee just to be rid of these lying *** Too bad because before all of this I was happy with their service, but I can't stand a liar! Go screw yourself Cox, I will never be a customer again.
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Review
#1129924 Review #1129924 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Pricing issue

Cox Communications review: Cox is horrible

1.0
Details
Cox makes promises they dont keep my on demand never works and my service is out three times a week or more and when i call they blame it on me and my box. i have returned it sevral times and it still doesnt work same problems they said they could send a tech but it would cost me 100 and they promised a locked in rate but every month the bill is higher and they cant explain tbe extra charges like 35 dollars in taxes. I wanted to cancel service but they said they would sue for over 2000 which is what a years worth of their plan is my bill started out at 100 and now its up to 200 and its not even been sox months and i cancelled things i didnt want like hbo but they said i had to be penalized for that. So my bill keeps going up and the rep on the phone told me its because i changed my bundle and their are new taxes and now everything is seperate. Even though i tell them it doesnt work half the time they keep saying that i must be doing something wrong on my end. I have had it you can't trust them
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Review
#1129010 Review #1129010 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality

Cox Communications review: ABSOLUTELY AWFUL!!!

I've had cox instaled for two week and its been nothing but a total NIGHTMARE! I didn't get all of the services I was promised, my phone number was not transfered so I missed inportant calls, git a mini box that i didnt ask for so now I have to pay more for what I thought I was getting and asked for when I made the order. All the rep I've spoken too di is profusely apologize but do nothing to help me I'm stuck with a product that I didn't ask for and your customer service sucks! I would never recommend your services to anybody all you do is stick it up people's *** your name is quite appropriate.
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Review
#1128150 Review #1128150 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Order processing issue

Cox Communications review: Honesty is a issue

2.8
Details
A Tech came out and did something to the line outside my property and messed up my internet I called to report the problem and was told a tech would be out here this morning 11/8/17. A received a call from a so-called Tech in which he said; “he was on his way and should arrive at my residence by 8:05 am. A Tech pulled up in my driveway then left without saying a word to me. I called to find out what that was about, and I was told I’m lying no Tech ever came out. The thing is I not only have the truck that came with the cox logo on the side of it I have the tech numb in my phone. There’s no mistake, it’s a flat out lie on cox end and instead of owning up to it, I’m be made to look like I have a reason to lie. This isn’t how business should be ran, and they act like they doing me a favor. This might be time for me and anyone else to look at other providers that handle their business a little more professional than this.
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Review
#1128026 Review #1128026 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Order processing issue

Cox Communications review: Worst absolutely the worst

1.1
Details
Basically the service is soo.. terrible,on demand barely works,charges are rediculous.and now there internet only gives you so much usage.if you go over they charge you an arm and a leg.very unhappy.
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Review
#1127815 Review #1127815 is a subjective opinion of poster.
Service
Cox Communications On Demand Tv Service
Reason of review
Bad quality

Cox Communications review in Providence, Rhode Island: Terrible

1.0
Details
This is the second time in 2 days the internet is out. And yesterday it was taking 3 - 5 hours for email messages to arrive. This happens all the time and we pay a small fortune for crap service.
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Review
#1127327 Review #1127327 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications review: Liars

1.0
Details
Dont use HOME LIFE
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Review
#1125825 Review #1125825 is a subjective opinion of poster.