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Cox Communications - Internet Service Review

1.0
Details
My dad died of cancer in Dec. so in Feb I called cox to ask them if they could lower the bill after an increase and explained my elderly mom had medical bills and we were wondering in they could lower it to what it was...The lady in the loyalty dept was wonderful...in March the bill went up a few dollars, in April it went up again, so I called basiclly got a up yours from them after I asked to review the recorded conversation with their rep. Was sent to the loyalty dept again who didn't give a *** and sent me to their home office, which I was told oh we don't have contracts for one year, really, well it wasn't for one year it was for two...which she then tells me it was a one yr contract (hold on you told me you didn't do one year contracts, you just contridicted yourself) I asked to review the recording she tells me they only keep them for 90 days, well it hadn't been 90 days and she tells they don't have it...How convient of you...Long story short they did nothing for my mom...Way to go Cox taking advantage of an elderly woman who had to watch her husband die slowly of cancer...
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ID
#1037738 Review #1037738 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Problems with payment

Short Review on April 20, 2017

1.0
Details
4 times have called and the last time was disconnected. Took a half day off and still cannot figure out the problem.
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ID
#1037080 Review #1037080 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Cox Communications - Cox will shut you off if you complain about there service ...
Cox Communications - Cox will shut you off if you complain about there service ...
I have been a long loyal customer of Cox for years ... 20 or more ... For 6 months my cable has not worked correctly ... Cox has had all type of people out here trying to fix it ... It is still not working ... They left extra cable on the box and did not even pickup...
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1 comment
Anonymous
#1316288

So now that it's off are you paying?

ID
#1034699 Review #1034699 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Service
Cox Communications Cable Tv Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Cox Communications Bundle Review

1.0
Details
My bundle package discount started at 99.00 with just basic TV, no premium charges. My bill has gradually increased to over 186.00. Cox has the monopoly in my area so they know you have to choice to keep paying the continued rising costs fir services. Should be a law against this! Ridiculous!
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ID
#1033886 Review #1033886 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - Technical Support Review

I have been a current customer with cox cable . I have had nothing but bad experiences with customer service and technicians. I have called over a dozen times on internet and cable issues and every time a technician came out they could not correct the problem instead they said it is user error or some *** excuse . I even contacted the corporate office in Georgia and sent them a letter about my experiences and no one sent a email to me about a resolution on my problem . I still continue to have service issues and pointless calling customer support because they can not do a simple task .
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ID
#1033301 Review #1033301 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Bad quality

Representatives lie to you to get you off their line

1.0
Details
My whole DVR recordings just deleted on Sunday, coincidentally after I posted here on Facebook. I spent an hour on the phone on Sunday trying to get my DVR recordings back. Jason told me you could and would call me by yesterday. When I called today, another customer service person said that Jason lied to me to get me off the phone and that you can not restore them (or watch them on Demand since they are gone). I believe someone from COX deliberately tampered with me box in retaliation and that everyone that I have spoke to in the last 2 days and at the Cox store in Parma lied to me,. You can't rely on anything said because the next person will just tell you something to get you off their line.
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ID
#1033262 Review #1033262 is a subjective opinion of poster.
Location
Parma, Ohio
Service
Cox Communications Customer Care
Cons
  • Breach of contract
  • Dishonest company
  • Lied to me
Reason of review
Poor customer service
Loss
$299
Preferred solution
Let the company propose a solution

Cox Communications - Tv Package Review

1.5
Details
I decided that cancel my cox cable after a $58.00 jump in my monthly rate. When I inquired about the jump I was told it was because of my speciality services. The Customer Care person I spoke to said at best he can give me a new rate of $229. Per month which is still $29.00 more than I payed the month before. That's still too high. When I cancelled my service I was informed there was a $100.00 early cancellation fee. The explanation I was given was it was for the free one year service I was given and when I got the service it locked me into a two year agreement. In essence I was canceling early according to you customer rep. I told the individual I did not remember being advised about the two year lock in. He recommended I ask cox to pull the tape of the conversation. I made the request in early March and was told it would take about a week to get back to me. Three weeks later still no call. I called customer service a second time and I was assured a manager would get back to me in 48 hours. That was three weeks ago. Amazing that I can't get this issue resolved. COX is very misleading in its services and pricing. I have been a loyal customer for more than 13 years. The only service I have withmcox now is for Internet. I will shut that down as well if I don't get resolution to this matter.
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ID
#1032957 Review #1032957 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Return, Exchange or Cancellation Policy

False adverstising

1.0
Details
Ordered service online at a special price of $89.99. Advertised as an total estimate of $103.89 including tax. However, first bill is for $124.49. Bill includes $20.40 in a slew of various taxes. Yet, when ordered online it did not say at any time that taxes w/b $20+ per month. It's outrageous and false advertising. Had I known I would pay $20.00 per month in taxes I would not have ordered this service. I called and spoke with 3 different people. Each said they can't do anything about this, and that them using the term 'estimate' allows them to charge whatever. Basically, they offer you a discount, then, turn around and put the difference in to taxes, which they don't show you when ordering. They are the poorest customer service I've ever come across in business.
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ID
#1032318 Review #1032318 is a subjective opinion of poster.
Service
Cox Communications Advertisement
Reason of review
Pricing issue
Preferred solution
Price reduction
1.2
Details
To any future customers, do yourselves a favor and move right on past this company! I was promised a $200 visa card if I signed up, but literally 3 weeks after they installed my services and by services I mean cable, Internet and a phone line. I asked for something...
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1 comment
Anonymous
#1312633

Many people take Internet/ Cable companies to Small Claims Court and win their cases. If you think you can prove in Court that you've been deceived and cheated, bring a lawsuit . I won easily against TWC years ago and got 4 years of Triple Play services for $99 per month because of their mistake .

ID
#1030721 Review #1030721 is a subjective opinion of poster.
Product
Cox Communications Reward Card
Reason of review
Problem with delivery

Billing dispute with closed account as successor trustee

1.2
Details
I spent one hour on the phone and never reached a resolution. I first spoke with billing and they could not understand the issue was they charged for services AFTER the account was closed. They rationalized that since the bill was paid they saw no issue but it is handled under auto payment. While waiting for resolution, the call was dropped. When I called back in they sent we to the wrong department and I waited 20 minutes to get to someone and they wanted to put me back into the cue for the billing department, I asked for a supervisor. Each time I had to fully explain my issue. The supervisor said only billing could handle so back to billing I went. I asked to speak to a supervisor but was told they are all in a meeting (how convenient). She said she could help. I explain once more and she said the bill is paid and could not understand, once more I said the dead person was billed AFTER SHE DIED AND THE ACCOUNT WAS CLOSED for services she did not use. This person said she could not discuss with me because I am not on the account. I told her I was as the person in the store put me on the account. She asked me which store I told her and she told me I should have gone to another store. WHAT???? I am the successor trustee, have the documentation and gave that to the person in the store who put it on the account. I am so angry at the treatment of someone trying to help a dear friend get a little money back and all I got was wrong department, it was paid - why care, we can't talk to you, etc., etc. I AM FURIOUS AND I CANNOT STAND YOUR CUSTOMER SERVICE!!!!!!!!!!!!!!!!
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ID
#1029360 Review #1029360 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Overcharge of invoice

1.0
Details
After the many years I have had your service, I am shocked at how much you have increased the invoice! I did call however, no one was able to help me with reducing this with any type of promotion. Since you do not offer any special program to seniors and people with disabilities, I just want you to know that I am searching now for another alternative and will be changing my tv service as soon as possible. Perhaps you are not aware that there are companies out there with offers that are almost one half of your charges. Because I had been with you for so long, I was actually thinking of adding my phone and internet to my plan with you and then I received your current invoice - of course, this is now out of the question. So I am paying this grossly overcharged invoice however, I really feel you are taking advantage of me with these charges. Frances Caporaso Irvine, Ca. 92620 949-559-8695
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ID
#1027294 Review #1027294 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Cons
  • Price increase twice per year
  • Lack of offering price savings to current clients
Reason of review
Pricing issue
Preferred solution
Price reduction

Cox su{#s

here we go again with another price increase. i have advanced basic, no,pay channels, and lowest speed internet and it will be going up,over $145 a month. out of all the channels i get i watch maybe 20% max. luckily i do not use netflix or other streaming video service as cox now wants to charge extra for using bandwith over what they want to give you. so price increase and product decrease. aahhh corporate america at it's best. i cannot lower internet speed and if i get rid of what i don't watch it will eliminate what i do watch. what a ripoff. we need competion, not one company has one area. DISGUSTED !!!!!!!!
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ID
#1023801 Review #1023801 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Service vehicle #33744 blocking sidewalk on Transcontinental. 3/18/2017

1.0
Details
Hello Today on Transcontinental in Metairie service van #33744 was blocking the sidewalk. My friend is in a wheelchair and I had to bring her out onto Transcontinental to get to the corner. The service man was at a corner house and could have parked on the side street. We walk this area a few times a week and it is not safe on busy Transcontinental. First you have to go down a driveway curb backwards into Transcontinental and go about twenty yards before getting to the corner. I am sure cox commutations would not want to put handicapped people in any type of danger. Photos attached. W Teague cookseyt23@aol.com
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ID
#1022616 Review #1022616 is a subjective opinion of poster.
Location
Metairie, Louisiana
Service
Cox Communications Vehicle Driver
Cons
  • Blocking the sidewalk
Reason of review
Poor customer service
2.2
Details
Have been with Cox a long time. Many years ago a supervisor informed me to "re-shop" my bundle when my agreement was up. Jan 2016 It was time to "re-shop. I committed to 2 year bundle package/agreement. Never once was I told that my telephone or my promotion discounts...
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3 comments
Anonymous
#1342420

Hoping some contract lawyer starts a class action lawsuit against Cox Communications for their so-called 2 year contract with a quoted price before the contract starts and then you must call "before" the first year is up to renegotiate a new price. Huh?

I thought I would be paying the stated price for 2 years. No, the retention department says the 2 year contract is to protect me from any increases within those 2 years. Okay, so why would I have to call the retention department before the second year begins to renegotiate a new price if the 2 year contract is supposed to protect me from price increases??? Their answer is that the price quoted before the 2 year contract begins is a "promotional price." It doesn't matter if this is a promotional price or any other kind of price.

A 2 year contract at X dollars is exactly that. I believe the goal for Cox is to get you contractually obligated to them and then play smoke and mirrors after the fact.

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ID
#1021804 Review #1021804 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - Customer Care Review

Ultimately, after finding it necessary to ask to speak to a supervisor, then her arguing with me, she found a way to put my bill back down to what I'd been paying, rather than paying the $55 increase they tried to stick me with. I thought it was very unprofessional for the supervisor to argue with me about the fact that the rep had asked me the same questions I'd already responded to, instead of getting on with the business of helping me!
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ID
#1019765 Review #1019765 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment