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Cox Communications - Separate viewing packages needed

Being a senior citizen, I have no interest in a majority of channels available for viewing, but yet we all are being charged for what we do not watch. Why not separate the channels according to what they represent. Example: Sports package, Comedy package, Action, Science, Faith and Values, etc. That would allow subscribers to choose the package they preferred and would not be forced to pay for what they do not watch and would be a form of cost control for seniors and others.
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Review
#1121576 Review #1121576 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Bad quality

Cox Communications in Escondido, California - BUYER BEWARE - COX makes it almost impossible to cancel services!

1.0
Details
I am moving out of state and need to cancel my services. They have a hefty online portal where you can move/order/upgrade services, but conveniently there is no option to cancel online, so I searched in the help text and found a whole page about cancelling services. I called the indicated number and hit the option for cancelling services, and after being questioned by a service agent for 5 minutes, I get transferred to a number that is "BUSY"!!! Now I call another number and I've been on hold for 14 minutes....SHADY BUSINESS to the 10th degree. I'll be looking to see if there is a class action lawsuit against this type of practice so that I can join in on the complaint.
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Review
#1121408 Review #1121408 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Cancellation process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Let the company propose a solution

Cox Communications - Security System Review

I want everyone to know how big a rip-off Cox Communications and Cox Home Life is. I was up-sold that Home Life would be free and it's not - $50.month. Not bad if it worked. But it's the cheapest alarm system I have ever seen. Half the time it doesn't arm when I leave. My house was burglarized and I lost $20,000 worth of items and they pepper-sprayed my dog. A good customer service oriented company would let me out of the Home Life contract if I agreed to keep their internet and cable. Fat chance. They want to charge me $350 to get rid of this horrible system. So I get robbed, I'm forced to buy an alarm system that works, and now I have to pay $350 to get rid of a faulty product. Or just scrap it all and go to ATT/Direct TV. I'll call them and see if they want my business. Cox sure doesn't. #Ihatecox #coxsucks #coxhomelifesucks #coxripoff
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1 comment
Anonymous
#1395012

The best two things I did in my life so far

2015 cancelled Cox TV cable Service

2017 cancelled Cox internet & phone services

I totally don't recommended to use any Cox Services

Review
#1121328 Review #1121328 is a subjective opinion of poster.
Product
Cox Communications Security System
Reason of review
Bad quality

Cox Communications in Glendale, Arizona - Cox homelife hidden charges

2.6
Details
I had Monotronics for a security system paying 60.00 a month I had COX for internet, cable and a Phone line that i never used as a bundle!!!! trying to save money i called COX and told them i didnt need a phone line so instead of anphone line to swich me to a security system, they sent a rep to my house for a consultation and he told me i was gonna be paying 154.00 for Internet Cable and Cox home life, i tought i was a good deal and fell for it he sold me extra equipment that i agreed to pay in 3 monthly installments, they come and install the equipment, after install they told me i could only review 10 minutes of the security camera when the sales man told me it was 10 days review and it was included in the package rep said no that is extra 14.00 a month to make anlong story short my first bill came to 622.00 and the following 3 would be around 325.00 THESE GUYS WILL RIP YOU OFF BAD i call them to cancel my service they said it was over 30 days all readdy REALLY!!!!!!THE FIRST BILL DIDNT COME IN UNTIL 4 weeks after i had the service how could i cancel before
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Review
#1120351 Review #1120351 is a subjective opinion of poster.
Product
Cox Communications Security System
Reason of review
Pricing issue

Cox Communications - Cox should be ashamed

Cox charges way too much to offer *** poor service. There should be no reason why any customer should have to wait 5 hours to have services restored becuase of an "update." Cox, you knew that you were having this "update" so why didn't you inform your customers? What are you updating? Your prices? I see why people are now restorting to other forms of entertainment. Your company is ridiculous. I will be sure to tell my friends and family to take their business elsewhere.
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Review
#1119546 Review #1119546 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications - Customer service lies

1.0
Details
After many years of using the overpriced service. I cancelled when I sold my home and did my best to settle my bill. I thought I did so several months ago; I had a problem with a returned check from the move.. and was told it was cleared up after submitting a dispute; I asked for email verification- lady said it was ok and she couldn't do that anyways... Turns out it was not clear. Again. Now the automated system says I owe $100 that the agent who seemingly purposely wasted 30min of my time on phone did not resolve. He lied about my previous phone calls with agents saying I agreed to pay the $25 returned check fee. That was from a phone call I received saying everything was settled two months later. Now they cannot say what automated system think I owe 100 for and that scares me. Neither will they submit my complaint or have the "back office" contact me. They will waste your time with this back and forth. Many lies and no resolution when you are trying to do the right thing.
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Review
#1117348 Review #1117348 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Return, Exchange or Cancellation Policy

Cox Communications in Phoenix, Arizona - TV went on and off

1.0
Details
Our TV would be on for a while, and then would go off. A message came on, 'not supported'. This went on for over 6 days. Tried to reach Cox, and could not get through. They said, 'five minute wait', after 20 minutes, still no one answered. Finally, I reached Tech Support. One person told me that the problem was 'sun spots'. Another, support person told me to bring the box in, and exchange it. I asked to have a technician come to the house. They said he would be there between one and three. He never came. He was cancelled without my knowledge. Then, after all of the lies, I was told that they had had an 'outage' that was the cause of the problem. The TV was working for a time, and then the same thing happened again. Now, it seems to be working. The whole Telecom industry needs to be investigated by Congress. Customers are being given poor service, and being 'gouged' at the same time. Maybe, the answer is Netflix, or something along those lines. However, you need Wi-Fi, and who supplies that?
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Review
#1116803 Review #1116803 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Cons
  • I do not appreciate being lied to when there is a problem
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction
Tags
  • cox customer service

Cox Communications - *** hate these *** always taking down service

1.0
Details
planned maintenance my ***.. give me some kind of heads up ***! letting me know 5 minutes after you shut my internet off is not ok... giving me 2 dollars for missimg 300 worth of work is not ok . losing internet for 6 hrs once every 2-3 weeks is not *** ok...
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Review
#1116554 Review #1116554 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications - Manager performance

1.3
Details
I called Cox and spoke to the Manager and introduced himself as Brian and I told him that I been waiting for a long time for the technician to come because me and my husband didn't go to work to make sure that the issue with or internet and phone connections will be resolve but I technician didn't show up and I Manager sounds extremely RUDE. I've been a Cox customer for more than 9yrs and I told the Manager that he is very very rude and he shouldn't be on that position. He said he can't send a technician PERIOD and when I asked him why ? He said he can't send a technician period.., all he say is period period . Super rude. I think being with Cox for this long period that I deserve a better response. And the technician reporting that he called my phone is a lie and very upset with the way Cox employee or the Manager treated me. That all I can say. Very rude and customer being upset need a more accommodating Managers and not a rude manager. Thank you.
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Review
#1115227 Review #1115227 is a subjective opinion of poster.
Service
Cox Communications Manager
Reason of review
Poor customer service

Cox Communications - Other services

We had been with Cox for 3 years and we paid our services to more than $227 a month. This time it appeared in my internet of $ 10.00 other services which was not broken down and partial month services of $ 8.00. Why would the constituents shoulder their monthly other services and partial month services when we are not asking their other services. What are these other services and partial services that were added without any explanation? I had been calling Cox and their phone is always saying, it is for maintenance. I am getting disappointed because if something is wrong with my computer, I hire someone who can assist me not the Cox communication who not diagnose what is going on. I do not need these other services and your partial month services.
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Review
#1114938 Review #1114938 is a subjective opinion of poster.
Product
Cox Communications Account
Reason of review
Problems with payment