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2.6
Details
I have been a customer of cox communications for 31 years. Every three months I get an increase on my bill. I call the loyalty program (via another customer service agent who tells me there is nothing Cox can do) and get the price in line. But today (after another...
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2 comments
Anonymous
#1759783

I'm in agreement, Cox Communications should have some support or help for those that have been customers for an extended period of time

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ID
#990884 Review #990884 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • No discounts for loyalty
Reason of review
Pricing issue
Preferred solution
Price reduction

COX communication

1.3
Details
COX communication is monopolized money extortion business. Services are way to expensive and prices increase every 6 months for 15%. This is unacceptable and something needs to be done but I don't know by whom to start controlling pricing until COX monopoly is eliminated. No other businesses are as agresive increasing prices as crooks at COX. We the people in Louisiana simply don't have choice, direct TV by AT&T is the same crooking story, same monopoly with no competition. This is *** why am I prompted entering 100 words minimum? ***, ***, ***, ***, ***, ***, *** and *** again. COX communication is monopolized money extortion business. Services are way to expensive and prices increase every 6 months for 15%. This is unacceptable and something needs to be done but I don't know by whom to start controlling pricing until COX monopoly is eliminated. No other businesses are as agresive increasing prices as crooks at COX. We the people in Louisiana simply don't have choice, direct TV by AT&T is the same crooking story, same monopoly with no competition
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ID
#990577 Review #990577 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Cons
  • Price increase every 6 months
  • Money extortion operation
  • Monopoly
Reason of review
Pricing issue
Loss
$50
Preferred solution
Price reduction

Not happy with service.

1.6
Details
Terrible signal and on demand is the worst ever. Lots of freezes and jerky picture. Always when its the big game or season finale. Every time I call they send a signal, sometimes this makes it worse. I had a tech come out and they tried to up sell me to contour. No thanks. When you call they know you are super pissed so they try to ask about your day. I don't want to hear that. Fix my problem or give me my money back. Why do I pay for this? It used too be so good, now it looks like I'm just going to go with just Netflix. Time to cut the cord!
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ID
#990133 Review #990133 is a subjective opinion of poster.
Location
Wichita, Kansas
Service
Cox Communications Bundle
Reason of review
Bad quality

Cox Communications - Receiver Review

1.0
Details
Never had a problem until *** mini boxes. Today was about 6th visit by Cox to house. Cox tech checked boxes called his supervisor came back in house and told me nothing he could do as supervisor has same issues I again called Cox and got a gal in ElPaso who said not a software issue and I should not have been told that. I asked that I not be charged for cable until fixed and was told I would have to wait for supervisor to come out to check another days delay and I can only get a window of 5-7. If they do not resolve tomorrow I am off to Direct or Dish as tired of this run around
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ID
#987302 Review #987302 is a subjective opinion of poster.
Reason of review
Bad quality

Ridiculous TV remote, mediocre service

Before I belch out disapproval of service received I want to say the Tech support has always been satisfying. TV service has been disruptive at best. They keep messing with various programs or the reception gets fuzzy or the channels in package get shuffled. We're paying good money for our service but not getting all the stuff agreed to. That's despite all the sweet talk at the other end. The other issue is with the physicality and disfunctional nature of their cumbersome remote control. I mean whoever it is that makes that remote must be severely challenged and a mere mental midget. It is very large and heavy, unappealing looking and crowded w/buttons from top to bottom. We all can agree that the most often used buttons are the channel number ones and the volume buttons. Ironically these buttons occupy the lower half or even third of the remote. Human fingers/thumb are on the front of the hand followed by the palm and wrist as a point of reference for the direction I'm going in. In order to operate this piece of trash you have to hold the bottom and push the buttons. In so doing the majority 75% or so is weighing down on your hand. In contrast our regular TV controls are much more sensible and easy to use with just one hand. With the cable remote you have to use both hands which is not what most people find suitable. I've done the research and that's my feedback. That's all! Get it right.
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ID
#983527 Review #983527 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Other issue
3.0
Details
Update by user Jan 17, 2017

After many phone calls, they came and actually did a good job on installation. Also, they have been helpful, friendly, and fast on the phone in making changes to the account and crediting me for their problems.

So, what gives? I think they are basically a decent compan...

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Resolved
ID
#982098 Review #982098 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cox Communications Customer Care
Pros
  • People on phone -- always apologetic and eager to help
Cons
  • Failures to meet their written promises
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered

Pathetic

Cox cable internet is in a word "Pathetic", what they charge for and what you receive are nowhere close to each other. They always want to blame it on your equipment or their favorite fix "reboot" the modem. Absolute BS. The utilities commission in NV has conveniently voted itself out of having to deal with piece of *** company so there is no resource for dealing with them other than with a lawyer....bout time mine earned his retainer. If you are just moving to the Vegas area do yourself a favor and DO NOT CHOOSE COX CABLE FOR ANYTHING, the service is poor and the customer support is clueless.
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ID
#980331 Review #980331 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Loss
$400
Preferred solution
Let the company propose a solution
1.1
Details
I am not too with Cox internet at its too slow... We are paying 85.93 for bad net . I don't like that one bit.. Our bill goes up and for what ??? This is getting out of hand.... If they keep lieing to customers then file a consumer complaint with your state Attorney...
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1 comment
Anonymous
#1270484

It is, at the very least, CRIMINAL the way COX COMMUNICATIONS is robbing the American public. I do not understand how they keep getting away with it.

Your bill is NEVER the amount you agreed to, they charge late fees before the DUE DATE. After hours of reporting these abuses, they claim it was an oversight and they will issue a credit to your account. WRONG.......they inform you it will take one to two billing cycles to correct THEIR errors, and then charge the customer two additional late fees of $20.00 each because you did not pay the $20.00 OVERCHARGE you did not owe anyway. My bill for 6 days of service included $9.66 for unlimited calls to Mexico!!!!

I have NEVER called Mexico. When I called them to inquire why I was charged for that, and I was told that PEOPLE IN CALIFORNIA NEED THAT!!!!!!!!! I DON'T live in MEXICO!!!!!.....I live on the Atlantic Seaboard..... Plus, as I mentioned, my bill was for only 6 days, and they charged ALL of their customary monthly rip-off fees if it is service for 1 day or 31.

Where are the governmental agencies who are funded to prevent these thefts from the American people. PLEASE, PLEASE submit any legal remedies available to customers if you have knowledge of steps to take.

PLUS, please submit the name of any company available who follows the laws of the land and doesn't cheat the consumer. Thank you.

ID
#975070 Review #975070 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox TV = Horrible value

Cox should change part of their name (Communications) to Suckers! They "sell" you packages with half of their channels being blatant advertising and shopping channels, not to mention the crazy preachers channels. If you removed those channels and the weather channels and reruns of old news and 60 year old TV reruns you'd have about 5 -15 REAL channels in their packages. Bunch of crooks. They must spend most of their money bribing their {{Redacted}} in Congress to allow them to keep shearing all of their sheeple customers. Big cities should band together and close them down and run their own fiber optic network for internet and TV services. Love to see them run out of town by a Mayor with a spine!
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ID
#969639 Review #969639 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Bad quality

Poor service and lack of concern after 30 yrs.+ as a customer

1.5
Details
For the past 11 months, phone and cable TV service has been poor--constant loss of conversation due to static on phone line and cable TV box needing to be re-booted numerous times. After several attempts to resolve, told Cox person I was looking for another provider after 30+ yrs. as a Cox Customer. A field tech then visited my home and tried to fix problem with the same, worn-out Cox solution--reboot the signal and change the modem. This has been done numerous times in 2016 with no success but that's all the tech's know to do. In 11/16, last tech. said he was now personally assigned to my account and if any problems, call him directly. Same problem surfaced 45 days after he left my home so I phoned and left a message to call but he did not return my call. Tried to leave another message the next day but now his Cox cell phone was full and wouldn't take any more messages. Terrible service and it doesn't seem like anyone with Cox in Arizona cares. The company seems to pride itself on being a great place to work when they should be focusing more reliable equipment, knowledgeable techs and improving customer service.....Jim Brandes.
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ID
#968951 Review #968951 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cox Communications Bundle
Pros
  • Concept of having a cable provider
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Equipment not recieved by COX two years later sent to collection for $150

Cox sent a replacement modem that I did not request. I mailed it in their envelope. Used the new modem and then sold our house. When I returned the new modem and all the boxes with every power cord and remote I was told that the old modem was showing owed. I said I mailed it in the envelop tCOX provided and that Cox must have lost it. if I was going to not return a modem don't you think I would keep the new one? The new house we used cox and have over 14 boxes and modem. Not once did someone call to say that COX decided the lost modem was not their fault but I recieved a collection notice for $150 seriously been on the phone for 15 min and no one cares that I spend $450 per month on service they are willing to have me leave as a customer over a ancient modem that woudn't even cost $25 now
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ID
#968911 Review #968911 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Reason of review
Return, Exchange or Cancellation Policy

Cox Communications Mini Box Audio-Video Receiver Review

I live in a place where they pay the cable bill but since I got these *** boxes I had to put it in my name now I have a bill for $100 that I should not have to pay when I pay a bill already this is a bunch of *** from Cox they should take these boxes and stick them up their *** all I want to do is rip us off and charge us for stuff we don't need
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ID
#967657 Review #967657 is a subjective opinion of poster.
Product
Cox Communications Mini Box Audio-video Receiver
Reason of review
Problems with payment

Short Review on December 05, 2016

Cox cable..I miss you ! Have Directv and hate it. Please forgive me
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ID
#967499 Review #967499 is a subjective opinion of poster.

Cox Communications Cable Tv Service Review

1.1
Details
I have been without cable service for 2 months. There have been 7 visits from different techs. I have had to wait many hours, reschedule my work schedule and still no service. When O call support or even request a supervisor, I get different answers. The provl is not the equipment or the lines into my home but the "outside feed", they have not told me what they intend to do. I can't imagine a company of the magnitude and the only one servicing my area to be so incompetent! It's a monopoly and I am prepared to take legal action. Looking into a class action, I'm sure I am not alone
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ID
#966771 Review #966771 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Reason of review
Poor customer service

Cox Communications - Review in Telecommunications category

I was fine with cox until I moved. Set an appointment with cox the day I moved into my new house to install internet. No show. That evening I hook up my router from my old house and it worked. Ok I thought. Several days go by and out of the blue one morning I get a call from a cox tech saying he is on his way to install. Tells me my modem is the wrong one for this house. Tells me the speed I'm paying for won't work with this modem. Worked fine at the old house but whatever. He has one on the truck but doesn't have a battery for the back up, tells me I can stop by the cox store and pick one up. I go the store and pick one up. I notice this new router is not very fast either. I go to the cox store and am told the router he installed is wrong and now needs and new modem and router as they don't make one that is combined anymore. So after I install myself, pay cox to come whenever they want to install the wrong equipment, install myself a second time. Internet connection is still way slow. Paying for 300 on an ultimate plan getting may 35 download. Call tech support. 2hr later. Told my problem is with wifi and they would have to charge me to come fix it and if it was the wifi was the problem they don't do anything with it. They don't even stand behind there equipment they sell you. Off to the cox store again to get the router replaced under warranty. Didn't work. Still slow. Of course all this equipment and fees for installing the wrong stuff has sent the bill sky high and in the 3 months I have moved. I have been disconnected twice they said for not paying my bill. Even thought I have paid them close to $500 during this time. My $99 internet connection has never worked at the speeds I'm paying for. The second time they disconnected me I took the modem and router back and told them I was done I would find another way. They said they don't refund equipment and that was mine, didn't matter if I had service or not. I cancelled my service at the store and made them give me a receipt that I returned the equipment. Later that day I get a phone call from an automated system that they need to talk to me immediately about my service. Nice service cox you screw up and customers get pissed you can't call you have an automated caller call.
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ID
#966561 Review #966561 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Not as described/ advertised