Gal Zav
map-marker Bellevue, Washington

Customer service

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This is the forth day in a row that i was guaranteed my cable would be installed today i even called them four times today to make sure it was gonna happen i swear i felt like i was walking my two year old thru a project and once again at 8:30 i receive a call there not coming ok well let me talk to your supervisor there locked in another call ill wait i said well there not gonna be able to do anything at thu hour anyway ok let go ahead a schedule termination of service and start the process of getting deposits back rhat department is closed also sir. By far the worst most incompetent techs and customer service agents ive ever had the displeasure of dealing with in my life. I never write bad reveiws but i had to write this one dont waste your time. They also charged me for two months without service because their tech hadn't come to my resident to do a official disconnect (what a joke these crooks are) DO NOT BECOME A COX CUSTOMER YOULL REGRET IT.
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Cons:
  • Installation techs
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Charged for equipment I had already bought!

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I signed up for new cox service, and opted to purchase the equipment up front. When my lease was up, I cancelled my service only to receive a bill for the equipment ($136). I called customer service and told them of the mistake, and they admitted to the mistake and zeroed my balance. Then I received ANOTHER bill for the same equipment. This time my wife called and they again admitted to the mistake and zeroed my account. Now, last week I found out that my account has been sent to collections for...guess what? THE SAME EQUIPMENT I ALREADY PURCHASED! I contacted COX and they informed me that there's nothing they can do about it. They can send it to collections but can't communicate to the same agency they sent it to about taking it back. They also won't write me a letter detailing their mistake. I am trying to buy a house and now I have a ding on my credit report because of cox. What a horrible feeling. The credit agency says it'll take 45 days to do an investigation. Cox damaged my credit and doesn't care at all.
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Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Contact credit agency that you sent account to and rectify situation. Admit mistake.

Jasmine Uvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Laguna Hills, California

COX Fraudulent Equipment Charges

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O RATING. I RECEIVED BOGUS AND FRAUDULENT COX EQUIPMENT CHARGES CLAIMING I HAVE A MODEM AND ROUTER?

THEY DON'T EVEN KNOW WHAT EQUIPMENT AND SERIAL NUMBERS. I HAVE HAD THE SAME EQUIPMENT FOR 4 YEARS AND HAVE BEEN AN UNFORTUNATE CUSTOMER FOR OVER 10 YEARS. THEY ARE NOW PLACING A $287 CHARGE ON MY ACCOUNT!!! I'VE CALLED COX 4x SPENDING OVER 5 HOURS ON THE PHONE AND EMAILED THEM REPEATEDLY.

SUPERVISORS DON'T EVEN KNOW HOW TO RESOLVE THIS ISSUE. I AM RECEIVING THREATENING LETTERS TO CUT OFF MY SERVICE AND CANNOT PAY MY BILL ONLINE. I HAVE TALKED TO 6 REPRESENTATIVES, INCLUDING SUPERVISORS WHO FEEL MY PAIN BUT CANNOT RESOLVE THIS ONGOING ISSUE. TODAY I WILL FILE A LAWSUIT AGAINST COX AND ALSO ONE FOR ELDERLY ABUSE.

FRAUD WILL BE THE CAUSE OF ACTION ON BEHALF OF THEIR NEGLIGENCE. I ENCOURAGE ALL CUSTOMERS TO SEEK INTERNET PROVIDERS THROUGH VERIZON OR AT&T! THEIR SERVICES ARE LESS EXPENSIVE AND THEIR CUSTOMER SERVICE IS TOP NOTCH. COX HAS RUINED THEIR ABILITY TO MAINTAIN HIGH CUSTOMER STANDARDS AND CANNOT CONTROL THEIR INABILITY TO SATISFY CUSTOMERS WITH EFFICIENT SERVICE.THIS ISSUE HAS BEEN GOING ON FOR TWO MONTHS NOW.

I EMAILED AND CALLED IN OVER 6x SO FAR SPENDING COUNTLESS HOURS TRYING TO RESOLVE A SIMPLE ISSUE.

SENDING EMAILS TO COX DOES NOT ENCOURAGE A RESPONSE. I WILL POST ALL EMAILS AND PHONE CALLS SUPERVISORS AND REPRESENTATIVES I HAVE SPOKEN TO ON MY NEXT POST.

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Loss:
$300
Reason of review:
Poor customer service

Preferred solution: Full refund

5 comments
Guest

Try terminating an account. When my father in law died, Cox tried to charge him for unreturned equipment.

My wife personally returned the equipment. The store had a desk up front where an employee took the equipment and put it in a bin. The employee did not offer a receipt. My wife then went to another employee to close the account.

They did not offer a receipt. Cox is still trying to charge my father in law, and they are insisting we show them the receipt that their system made unlikely to exist. Good luck with that.

He’s dead and his accounts are closed. Suck it, corporate pirates.

Guest

I would like to know if the FCC controls the relationship between content priced and charged to the customer vs. advertising that is on top of the same material they sold to the customer.

1 hr on COX is anywhere from 25 min ad to full time ad with no content. They are selling their customer to ad agents and do not deliver the contract content to the customer.

Guest

Same. Even though I’ve talked to a number of individuals who have confirmed that I do not owe them any equipment.

Guest

Same issue here. Never purchased or renter equipment through Cox and they are sending me bills long after I switched.

Guest

AUGUST 22, 2015.

I received a $167 equipment charge on my account as well after I cancelled my service with them due to military orders. I turned in my cable box and have my receipt.

I turned it in back in June when I dropped my tv services. I got my internet service cancelled the end of July and received my last bill then. Now yesterday I'm getting the equipment charge. DO NOT CHOOSE COX COMMUNICATION THE SERVICE IS BAD.

THEY TELL YOU ONCE PRICE AND IT GOES UP EVERY MONTH. SAVE YOURSELF TIME AND MONEY SERIOUSLY.

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Anonymous
map-marker Irvine, California

Its not really an appointment until dispatch calls you.

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I would like to say Cox business is the worst support I have ever used in my professional career. I need a tech out. I wanted to check the RF. They told me a tech would be out tomorrow 8-10 in the morning. Next day no tech. I call support mind you our Cox bill for business is about 900$. I call in and they proceed to tell me there is an outage in the area so no tech could come out. (Rick The Supervisor) from national data center. Cost them a customer soon as someone else shows up.
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Loss:
$900
Reason of review:
Problem with delivery

Preferred solution: You fire Rick from the national data center. Supervisor for tech support (Business Account)

1 comment
Guest

We can take a look into this for you. Please email us at cox.help@***.com with the account info to get started.

-Chris

Anonymous
map-marker Tulsa, Oklahoma

Cox Communication been a customer for years!

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I have been with Cox for years and years, I stuck with them because of their speeds they were and I say were amazing. Now it's just *** this last year has just been terrible I can't even get on the site to pay my bill because my internet provider doesn't have a working web page I mean really?! How does that even happen you're a internet provider. So I've been calling in every month repeatedly giving my new phone number, just for it not to work the next time so I have to talk to a customer service rep and guess what thats a $10 charge to pay with them.. Really so your site doesn't work and no matter how many times I give my new number I have to pay you to pay my bill,when I should be able to pay online, but your site goes blank when I log in.. And besides all this I would be alright but my 49.99 packages is never been under $120, and still I would pay this, and deal with the *** website and only be a little pissed off. If my internet worked all the time why is there times it just decides to go out? Almost every day now it at some point just stop working for no reason... And when I call in they can't help me with Wifi thats not there job so I hard wire it. I'm sorry ma'am you're having difficulty, but basically all we can do is reset your modem. Like I didn't do that before I waited on the phone for 30 minutes. I could go on and on I just want internet that works I mean really I'm pretty simple, I've been loyal to you why can't I be treated as such? Fix your site, fix your internet, fix your customer service I really don't feel like being treated like *** when I call which has only happened a few times but still it shouldn't happen at all. ( For the most part they are very nice.)
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Preferred solution: Deliver product or service ordered

1 comment
Guest

It's not cox that has a problem with their internet it you. If you're connected when you hardwire cox isn't at fault.

They didn't advertise that they trouble shoot routers. Wireless isn't a service offered by Cox.

Go to Walmart buy a router and when the internet goes down...on your router see if they'll trouble shoot it for you! That's like complaining about your water company because your hose doesn't work.

Anonymous

The Reason Why

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Dear Cox Customers, I see that many of you write on this page about you misfortunes you have with many of Cox services and the even more unfortunate lack of support from customer services representatives. The truth is that Cox doesn't care about you or its own employees. I know this because I am a Tier 1 Internet Technical Support Representative with Cox Communications. For those of you who don't what that means, I am one of the first people you will likely talk to when your internet starts malfunctioning. Chances are that I have spoken with some of you already. So being that many of you are fed up with the unfair treatment Cox provides its customers, I am here to tell you that your reasons are very justified. Cox Communications is run by corrupt individuals that only wants to squeeze every bit of money from its own customers, even pushing its own representatives to put more effort in making sales rather than actually helping you all when your services malfunction. My job has been threatened for the simple fact that I refuse to push any sales on those of you who come up on my phone. For that, I have chosen to reveal to you all WHY and HOW Cox never works. I have lost the care for keeping my job a while ago, therefore I swear that each bit of information I post here and any future information is the truth. Let us begin at the beginning of an employee's time with Cox Communications, or should I say whatever outsourcing vendor Cox actually contracts with. I say that I am with Cox Communications, but the truth the call center I am with isn't even in an area where Cox Communications has services. The situation is different for every department, but the truth is many of us are employed through outsourced vendors and never have full access to the systems Cox utilizes for fixing just about any issues a customer may have. Even some of the technicians we send out to your home are contracted through Cox and many don't even have an idea on how to properly connect the cables. My troubleshooting calls usually consist of this: "Did you try unplugging the power cable and plugging it back in?" "What are the light on the modem doing?" "Do you use a wireless router?" "Can you unplug the ethernet cable from the router and plug it straight into the computer?" "Does you computer look like it is trying to connect?" "Can you restart your computer?" If none of those work, I am forced to transfer you to another department if the modem itself doesn't want to respond to me trying to restart the modem remotely. You would think that our training would be more sophisticated than telling the customer to go through troubleshooting steps they are likely to figure out on their own or through the automated system, right? WRONG! My training consisted of five weeks of nothing but how to put in sales, pizza parties, cake, skeeball, and Nerf guns. Unless the representatives happened to have a background with technology, we are clueless about what to do for about two months As for the costs, many of you pay close to $100 to $300 on average for services that never work. Many of you have even joked that you would be expecting problems if your prices for internet alone were more around $60. You want to know how much a Cox employee would have to pay, for the best services on everything they offer? About $20 to $30 depending on whether or not they happen to be in an area where Home Security is available. But that is for the employees that actually are in area that Cox has service. I hope this enlightens you all about how Cox Communications runs things, and if you are in an area that has another service provider I strongly urge you to go to them. Otherwise petition either for better services from Cox or petition other companies to come into your area and get rid of Cox all together.
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Loss:
$5400
Reason of review:
I am an employee

Preferred solution: There is no way I can be satisfied, I am employee of Cox trying to expose why the services never work

2 comments
Guest

Thanks for your comment, provides a lot of insight into their stinking culture. Does the company expressly condone brazen lying?

I've never seen anything like this...they confirmed, more than 5 times AT THE LEAST, one rate for my cable, internet & tel services, & then they basically billed double, in the 1st bill itself!! How does a company even brazenly condone lying by its employees to its cutomers, as in how does it communicate this to the employees...it just seems fantastic, that I should be LIED to by at least 5 different people!!

Guest
reply icon Replying to comment of Guest-868728

Well your ip address gives away where you live and your length of training tells exactly which class you were in. What you have done is illegal.

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Anonymous
map-marker Oklahoma City, Oklahoma

Not receiving the level of service we are paying for

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Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service gets away with this level of service. Had contour hooked up 5 days ago... had 3 service calls in 5 days... still doesn't work properly... is 10 times harder to use... they rolled out a terrible product. Don't get it, you will regret it. I am pricing other tv providers now. They must be way overcharging to be able to keep sending contractor after contractor. Report them to the BBB immediately. Really, I have to enter 100 words? Sounds like cox cable bs.
View full review
Loss:
$60
Reason of review:
service level is terrible

Preferred solution: Price reduction

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