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They charged a 95 year old woman who had to cancel her Cox Cable after being a customer for 25 years a cancellation charge of $90. This woman had no choice but to cancel because she entered a Nursing Home. When we called Cox Cable they said it was a legitimate charge...
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Anonymous

Anonymous This is typical. They don't care about customers and 25 years of loyalty means nothing to them. I am not renewing with them.

In October 2015, Cox sent me a Reward Card promising $100 if I take their Cox Bronze Bundle. The requirement was the account should be active and in good standing for a minimum of 90 days. I became a Cox customer on 10/15/2015 and I have always paid the bills on time....
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1.7
I didn't like
  • Service
  • Billing
#991451
Reply to reviews
I have been a customer of cox communications for 31 years. Every three months I get an increase on my bill. I call the loyalty program (via another customer service agent who tells me there is nothing Cox can do) and get the price in line. But today (after another...
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2.6
I didn't like
  • No discounts for loyalty
#990884
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Cox Communications Cable Tv Service Review

#935732
1.9
If I have the cable box plugged in and something happens to the tv or dvd machine, I lose both of those warranties. I did not spend money on those warranties for nothing. Cable box with no warranty is a ripoff.
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Cox Communications Technical Support Review

#932861
We had a great service appointment with Darrell Bowen of Cox tech. He is a real problem solver and a great representative of Cox. Thank you Darrell for new modem and a great customer experience!
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Cox Communications Cable Tv Service Review

#931798
1.3
We have been Cox communication clients for over four years ..six between my boyfriend and I.they are absolutely horrible. We lose TV at least 5 to 6 times almost every other day the last 7 to 10 months. We call that they sent someone out to replace the receivers replace the cable replaced the transformer always an excuse. Then they raise our rates and don't tell us...
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Cox Communications Customer Care Review

#930222
1.5
I called to cancel all services and I wad informed by the agent, Im not going to find anyone else with the service that I have...She wanted to go back and forth with me and she had me on hold for 40 min and I still dont have my sevices canceled...
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COX communication is monopolized money extortion business. Services are way to expensive and prices increase every 6 months for 15%. This is unacceptable and something needs to be done but I don't know by whom to start controlling pricing until COX monopoly is...
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1.3
I didn't like
  • Money extortion operation
  • Non existing discounts
  • Price increase every 6 months
#990577
Reply to reviews
Terrible signal and on demand is the worst ever. Lots of freezes and jerky picture. Always when its the big game or season finale. Every time I call they send a signal, sometimes this makes it worse. I had a tech come out and they tried to up sell me to contour. No...
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Never had a problem until *** mini boxes. Today was about 6th visit by Cox to house. Cox tech checked boxes called his supervisor came back in house and told me nothing he could do as supervisor has same issues I again called Cox and got a gal in ElPaso who said not a...
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1.0
Product
#987302
Reply to reviews
Before I belch out disapproval of service received I want to say the Tech support has always been satisfying. TV service has been disruptive at best. They keep messing with various programs or the reception gets fuzzy or the channels in package get shuffled. We're...
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Their written confirmation said they would arrive today between 5:00 - 7:00 p.m. When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
Reply to reviews
Cox cable internet is in a word "Pathetic", what they charge for and what you receive are nowhere close to each other. They always want to blame it on your equipment or their favorite fix "reboot" the modem. Absolute BS. The utilities commission in NV has conveniently...
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I am not too with Cox internet at its too slow... We are paying 85.93 for bad net . I don't like that one bit.. Our bill goes up and for what ??? This is getting out of hand.... If they keep lieing to customers then file a consumer complaint with your state Attorney...
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Anonymous

Disappointed It is, at the very least, CRIMINAL the way COX COMMUNICATIONS is robbing the American public. I do not understand how they keep getting away with it. Your bill is NEVER the ...