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here we go again with another price increase. i have advanced basic, no,pay channels, and lowest speed internet and it will be going up,over $145 a month. out of all the channels i get i watch maybe 20% max. luckily i do not use netflix or other streaming video service...
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#1023801
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Hello Today on Transcontinental in Metairie service van #33744 was blocking the sidewalk. My friend is in a wheelchair and I had to bring her out onto Transcontinental to get to the corner. The service man was at a corner house and could have parked on the side street....
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1.0
I didn't like
  • Blocking the sidewalk
#1022616
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Have been with Cox a long time. Many years ago a supervisor informed me to "re-shop" my bundle when my agreement was up. Jan 2016 It was time to "re-shop. I committed to 2 year bundle package/agreement. Never once was I told that my telephone or my promotion discounts...
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Anonymous
Anonymous

Hoping some contract lawyer starts a class action lawsuit against Cox Communications for their so-called 2 year contract with a quoted price before the contract starts and the...

Anonymous
anonymous

Cox is a Total "ripoff " and deserves a Class Action Lawsuit. You need to commit to a 24 month contract and they tell you your rates will remain the same for 2 years, as long...

2.4
#1021804
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Cox Communications Bundle Review

Cox Communications
#1033886
1.0
My bundle package discount started at 99.00 with just basic TV, no premium charges. My bill has gradually increased to over 186.00. Cox has the monopoly in my area so they know you have to choice to keep paying the continued rising costs fir services. Should be a law against this! Ridiculous!
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Short Review on February 28, 2017

Cox Communications
#1015039
The driver in a white Chevy Cox number 43803 is on her phone and driving erratically not paying attention to the road.
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Homelife Review

Cox Communications
#1012651
1.0
I was on a 12 month agreement at about 150 a month for 12 months all of a sudden my bill is almost 300 bucks they keep advertising a free indoor camera for Homelife and it's not free my bill for homelife started out at 29 bucks a month with the camera it went to 54 bucks a month this company does not honor its agreements at all
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Cox Communications Receiver Review

Cox Communications
#1004876
I asked for a new box. I have been a customer for 25 years! They gave me a'fixed box.' Seriously? My next call is to direct tv.
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Ultimately, after finding it necessary to ask to speak to a supervisor, then her arguing with me, she found a way to put my bill back down to what I'd been paying, rather than paying the $55 increase they tried to stick me with. I thought it was very unprofessional for...
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#1019765
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I currently live in an apartment for almost a year and a half and I have had Cox Internet. I decided that I wanted their contour T.V and I wanted to be able to record. I had someone come to set it up and my apartment didn't have the correct wiring. I had an appointment...
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Anonymous
Nancy

Cox customer service has definitely gone downhill. I had a Loyalty rep that just wanted to ask me the same questions repeatedly instead of using my answers to help me! Then af...

4.3
I liked
  • Special prices
  • Internet package
I didn't like
  • How cox did not install new wiring for free
  • Service for setting up tv
#1016501
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Cox representatives in their retention department make special offers and often you will receive that offer per a month's billing only to have it change to the original amount the service was listed or offered for. In my case, the bundle I had was going up...
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#1015476
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I was on hold for over a half hour waiting for someone to answer. At which time i was transfered twice. The reason for my call was, i was charged two hundred dollars for early termination of my cable package. I never terminated service, i still have service. When i...
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1.3
#1013323
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Not all the people are incompetent but what poor tech support and customer service i have been calling for 5 days and every time you get a different excuse. I end up buying a ney wifi modem and they still cant get working after being a loyal customer for almost 7 yrs i...
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1.4
#1010199
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On 2/11, Cox informed me my email was not linked to an active internet service account. I had to call them or they would delete the account. I called and was told Cox had changed my account number a few years ago to accommodate a new billing platform but did not link...
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2.0
I didn't like
  • Incompetent e-care specialists or liars
  • Non-responsive tier 2 techs
  • Escalation process for unresolved tech issues after 72 hours
#1009876
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I just moved to a new state and made a quick decision to go with cox for cable/internet/phone. They are the absolute WORST company I have ever had to deal with in my entire life. I have had five missed appointments for my installation and the customer service agents...
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#1009499
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