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First of all I would like to say I'm sorry to hear of your situation with Cox. What Cox is consistent on is Deceptive Trade Practice. All the time you waste on the phone going back and forth in a whirlwind of the biggest circle *** imaginable, is only a game they play....
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2.1
I liked
  • Being a customer for years until billing makes a mistake
I didn't like
  • Any of this
#1046139
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Since September of 2016 I have had numerous calls and techs come to my home. The issue still exists today because it is a neighborhood issue, not a one home issue! I work from home doing data entry and am constantly losing money because of this company. Horrible...
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Anonymous
Christine

We have had the same type of issue here. I work from home as well. Many tech visits and phone support and service is still AWFUL!! I kept paying to get the better plan and ...

1.5
#1045708
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I negotiated my contract with Cox and was given a good price with everything I now have in my package witch included caller id. About two days later I no longer had caller id. After calling them back and speaking to the Loyalty Department they told me the agreement did...
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#1044902
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Cox Communications - My home phone was disconnected to make me you do upgrades home phone is down right now waiting for upgrades

Cox Communications
#1049643
1.6
Details
Call two different days was told not disconnected when technician came out told me I was disconnected they still tell me I'm not disconnected technician told me they burned a modem up when they disconnected this all started two weeks ago when they downloaded new software for my Caller ID and now they deny it case number 459-1975
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Cox Communications - Lack of infrastructure

Cox Communications
#1040974
2.5
Details
Every Saturday at about 6pm the cable line goes down due to too many users
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Cox Communications - The wait at rogers ave store
Cox Communications - The wait at rogers ave store
1/2

Cox Communications - The wait at rogers ave store

Cox Communications
#1040767
3.5
Details
I arrived at 10:10 at 8100 rogers ave, in fort Smith Arkansas. The wait is at least 20 minutes and there is only 11 customers.
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Product or Service Quality
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Internet And Wifi Review

Cox Communications
#1037880
1.7
Details
I have nothing really bad to say BUT if we are returning a product Why do we have to just sit here with equipment Why not have someone for this. It's irritating to just sit for several minutes just to return a piece of equipment. Thank you!
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I was told by cox cable that i should have a new router for my telephone. New technology was the reason. They came into my house and installed the new router. My phone system has not worked properly from that day. Cox recognized the problem and came back ten times...
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1.0
#1043714
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Featured

Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for...
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Anonymous
Anonymous

Terrible cable and internet services. Cable constantly freezes and internet works literally 25 percent of the time. Paying almost $3000.00 per year for subpar services. Servic...

pwaller40
pwaller40

Ripping people off is what Cox does best. My agreement is up in August and I am finished with these scumbags.

1.7
#1039448
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I want to get in touch with a person named lisa she said she was in resolution dept. cox is screwing with me again. I have to fight with cox about my bill all the time they take advantage of their customers always with the monthly bill. my bill just went up over 65...
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#1037757
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My dad died of cancer in Dec. so in Feb I called cox to ask them if they could lower the bill after an increase and explained my elderly mom had medical bills and we were wondering in they could lower it to what it was...The lady in the loyalty dept was wonderful...in...
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1.0
#1037738
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Cox Communications - Cox will shut you off if you complain about there service ...
Cox Communications - Cox will shut you off if you complain about there service ...
I have been a long loyal customer of Cox for years ... 20 or more ... For 6 months my cable has not worked correctly ... Cox has had all type of people out here trying to fix it ... It is still not working ... They left extra cable on the box and did not even pickup...
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Anonymous
Anonymous

So now that it's off are you paying?

1.0
#1034699
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I have been a current customer with cox cable . I have had nothing but bad experiences with customer service and technicians. I have called over a dozen times on internet and cable issues and every time a technician came out they could not correct the problem instead...
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#1033301
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My whole DVR recordings just deleted on Sunday, coincidentally after I posted here on Facebook. I spent an hour on the phone on Sunday trying to get my DVR recordings back. Jason told me you could and would call me by yesterday. When I called today, another customer...
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1.0
I didn't like
  • Customer service i received and the resolution
  • Breach of contract
  • Dishonest company
#1033262
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