Cox Communications Reviews and Complaints
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Customers don't like
- Awful customer service
- Service support
- Current performance
Customers like
- Internet speed
- No resolution
- Represenative was nice
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I really have a hard time reading the Black Back ground color and wish you would return to the old color scheme. I also do not like that if I want to change channels it does not automatically change but goes to a screen where I have to push another button to get that...
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We can compare cox with another provider because we also live in another state. Cox charges at the very highest rates, they make you play the game of going to another provider in order to get their highly publicized deal. The longer more loyal a customer is to Cox the...
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I liked
- People
I didn't like
- Monopoly practice
- Company policies
Made a call to question the bill that is due. I asked a question she answered the first part I then stated that last month I paid 428 dollars. (which was more than what I owed and I’m not mad bc I owed that) However, she then got agitated saying she been trying to...
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Cox Communications - ***
Pay way too much to have an internet outage 6 times a month and customer service just says “I’m so srry we can update you when it gets fixed and we appreciate your loyalty to cox” NO MOTHER FKR I JUST HAVE NO OTHER CHOICE my apartments don’t allow any other internet service here besides century link and we all know how much better they are. 
stay as far away as you can from Cox internet and go with Comcast if available in your area!
stay as far away as you can from Cox internet and go with Comcast if available in your area! Cox Communications - Legal advice needed to deal with cox
This company is so underhanded , Is there an attorney out there ethical enough to want to do something about Cox communications.In 20 years of being a Cox? I have never ever gotten one thing they have promised on their deals that they offer ,I’ve never had a bill that was the same amount and I am never been talk to and been giving good customer service.
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Cox Communications in Newport News, Virginia - Worst company ever
Worst internet ever! Company’s strategy suck! Keeping monopoly in regions and offering the poorest internet. It’s 2018! Can’t express how much I hate you!
Cox Communications - Poor customer service
We lost land line phone and internet service on Friday the 21st and the earliest a tech can come to our home is Sunday the 23rd after 5 pm. Have been without service during a time when we are trying to handle business transactions in other states. This is by far the worst service I’ve had in regards to anything I’ve been associated with. Would never recommend cox to friends or family.
They negotiated a bundle price on the phone. It was all lies. I looked at my bill and it was $40 higher than what they said. Called back and renegotiated same price, this time I taped it. Again they reneged and didn’t honor price. Did it a third time, same result....
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I didn't like
- Fraudulent billing schemes
Unbelievable! I was a cox customer for over 15 years. In April, I moved to a state that cox does not service so instead of transferring my service, I cancelled it... but they have no record of that, and somehow that is my fault, and the only argument they have to have...
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My sister was billed over $100 a month for over two years for a modem that was sitting in a closet because a technician said it was outdated when she asked him if needed it back after installing a new one. She was not aware that they continued to bill her for the old...
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h.kitchener
$100 a month rental for a modem? I doubt it.
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Cox rewards new customers at the expense of existing customers. Loyal customers are treated like dirt. Bad business practice. Cox does not discriminate. They screw every one e...
QUOTE : " they have little competition in are area. " A sure-fire plan for mediocrity ! I would take a wild guess that they are expensive as well. Nice company name ; it sound...