Unclaimed
Cox Communications
Reviews and Complaints
560K
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
260K
PAGE VIEWS
12
ISSUES RESOLVED
Cox Communications Reviews
New Reviewer
Line hanging too low.
The rep. came out and basically didn't feel it was his concern. It hangs over my driveway too low. Can not get any trucks in and out of my driveway. I have contacted the power company and they are going to see if they can put another pole so the cables can be attached higher. No thanks to Cox or AT&T.
ID
Location
Pensacola, Florida
Preferred solution
Let the company propose a solution
New Reviewer
Not happy with service
Was told I would have my service installed on 2/20 he came out and found out the pedestal was in my neighbors yard they were not home so had to reschedule for wensday call today and sis not going to make it so they reschedule again know it will be another week before they can get here cancel my old provider the day they were spouse to up the new on up know not knowing when or if they will show up very unsatisfied
ID
Location
Edmond, Oklahoma
Lisa was fantastic.
Self install failed. Lisa was able to recognize the issue quickly and found the solution. Lisa also followed up after the request to repair was completed.
User's recommendation: Quality organization.
ID
Location
Gainesville, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNever had service but they are taking me to collections
In March 2020 I moved to an apartment that used Cox services. Vegas was on the *** of shutting down from Covid. I had no rideshare job. Then I picked up equipment from the cox location. After that I had no service for months as Cox could not get it to work. At least 5 or 6 techs came out and only one tech got it to work for 12 hours. Then it died again. I have told them so many times. Now they are suddenly sending my account to collections . I HAD MAYBE 10 HRS OF CABLE SERVICE. PERIOD. Not paying for a service that was never provided. I was warned about Cox. Big mistake to try them out after 35 yrs in Vegas.
User's recommendation: Beware.
ID
Location
Las Vegas, Nevada
Cons
- Dont trust them
Loss
$100
Preferred solution
Stop trying to charge me for zero services/hookups.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMonthly bill increase $35 for less service after over 5 hours on phone
1.Call with Aaron in Loyalty/Retention at 8:15 AM that lasted approximately 50 minutes. a.Informed me that our deep discounts were expiring and rate changes would take the bill from current pricing at $180 monthly to $260 (inclusive of the $20 FTC rate increase) b.He...
View full review
ID
Location
Hampton, Virginia
Cons
- Bill too high
- Monopoly
Loss
$1000
Preferred solution
Price reduction
Charged for service not received
Turned in cable box and remote, but they kept charging us under a bundle hoax - rude and not helpful
User's recommendation: Find another carrier.
ID
Location
Tucson, Arizona
Thanks for Correcting Problem
Dear Cox Communications We have been having internet service interruptions for weeks. The problem was intermittent so difficult to find. Cox Technicians Michael Smith and Kenny Matthews worked on the problem. They were most professional and helpful. I could not have ask for any more thorough and diligent service. These two employees listened to all my concerns ask questions and always followed up on their work. Thank you for sending these two professionals. The problem has been resolved! Sincerely, Wayne West 22266 E Tierra Grande Ct. Queen Creek, AZ 928-322-**** P.S. Please forward to the appropriate office.
ID
Location
Queen Creek, Arizona
Deplorable Service & Liars
Internet communications drops, slow, does not work very good in Sierra Vista AZ. Customer Service is by far the worst in communications, service, repairs with nasty billing agents. Billing, customer service agents lie, and huge wait time for any and all service. Five months and problems have not been resolved.
User's recommendation: You will be sorry and get sick.
ID
Location
Tucson, Arizona
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDon't Use Cox - They Don't Provide Customers With Facts About Installation!
Ordered Cox on Dec. 10th. 1st available installation date was Dec. 29th - disappointing, but understandable with the holidays. Unfortunately, they didn't show up! Called to complain and a new appointment was set for Jan. 4th - once again, they didn't show up! 2 days...
View full review
ID
Location
Scottsdale, Arizona
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLess than 1 star
The Company does not bother to let consumers know that their area might require a permit for installation that could take 4-6 weeks. I ordered Cox internet on Dec. 10th before I moved back to AZ. They set up an appointment for Dec. 29th and did not show up. The 2nd...
View full review
ID
Location
Scottsdale, Arizona
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerInternet Outage
Internet will not connect to TV and it will not comment to Roku. Trying to connect to Roku through internet device.
User's recommendation: This is ridiculous.
ID
Location
Newton, Kansas
New Reviewer
Internet issues
Just got internet not connecting return old box receive another still not working properly called yesterday and today still not working
ID
Location
Tampa, Florida
Preferred solution
Internet fixed
New Reviewer
Trying to get my service restored
I'm trying to get my service back on until the 31st of December I will be paying the entire bill until then
ID
Location
Miami, Florida
New Reviewer
Fraud
Victim of fraud YyyyuuuuuuuuygyuuhjjjhhhggvvccdttffhhhhOjhhhhhftrdtujgfcfhhhbvvvvvbvccghhhggghjjggghjk
ID
Location
Delray Beach, Florida
New Reviewer
Cable box outage
The contour box will not load it keeps showing boot on the display and the tv says we have no signal
ID
Location
Ontario, California
Preferred solution
My cable box fixed
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
Cox Communications