Cox Communications Reviews and Complaints
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Customers don't like
- Awful customer service
- Service support
- Current performance
Customers like
- Internet speed
- No resolution
- I am very upset and disguss about cox cable and there
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I’ve been with Cox for nearly 20 years. They charge me 84 dollars for Internet service 50 mbps down, 5 mbps up, 1024 gig data. They offer new customers 100 mbps down, 10 mbps up, 1024 gig data for 59 dollars. I started this service at 40 a month and they just kept...
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Cox Communications - Slow internet
I've been with them for 30 years. And like all ISP services they keep getting more customers. In turn, eating up their bandwidth. This causes Slow Internet. Then they sell us a speed upgrade, so we can cover their expense to update their hardware, Great isn't it , we pay for their research and development! And the price goes higher and higher and higher.......
Cox Communications - Contour and outages
Have to frequently reboot contour. Numerous outages but be 1 day late on your bill and it's mafia charge When they screw up for hours, it's so sorry.
Cox Communications - Amazon gift card
I got a message on my IPad with a survey. I have a chance to complete a survey for a $1,000 Amazon gift card. Sounds fishy to me??
Cox Communications - Horrible
Constantly going down. Can't wait till ATT fiber is completed.
You try to talk to them about it and they say there is nothing they can do. They say to speak to Loyalty dept cause they are the only ones that can help. Offer you a plan so that your plan won't increase but it does a couple of months later. Every time you turn around...
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I didn't like
- That every employee tells you something different
- Unprofessional service
Ordered Cox Communications in March 2018. Was tired of Verizon and not that happy. Cox had an offer for a Bronze Bundle for $79 for TV/Internet/Phone for 24 months with a 2 year agreement. In a red flagged notation was: "Including a $100 prepaid card." I never received...
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Product
I didn't like
- For a communication company the worst communication ever
I am beyond fed up with Cox Communications. In my opinion they are crooks!!! I am forced to have them as my provider as they are the only company that services my area. I moved to Arizona in 2015 and I have had Cox as my provider since then. I originally lived in a...
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Product
I didn't like
- Late charges and disconnect charges fraud
- Your total lack of concern
- Over charging
Cox Communications in Las Vegas, Nevada - Fed up
In the beginning my internet was 60.00, now im paying a 100.00 a month for *** internet, its always buffering, and my kids constantly complain when trying to play their games, why isn't there anyone else to choose from, or the sources of obtaining internet strong internet.
Cox Communications - Contour dvr playback problems
A recent upgrade to our DVR caused it to fail and it was replaced 2/1/2019. Since then the playback is almost unwatchable because of freezing video and stoped audio. That DVR was replaced 2/8/2019 with another service call. Same problem.
I didn't like
- Unwatchable dvr service
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as a fourteen year customer with cox,I have been left hanging by a Customer Advocacy person named Marcus Morse...had had been giving me discounts due to constant screw ups by ...