Latest review first
Pissed Consumer Interviews ?
Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
I have been dealing with Cox for 6-7 months. I have been getting an extra $100 charge for excessive use of data each month. We have changed nothing on our use. Cox has had numerous repair people out to the house and has changed out the router/modem several times, along...Read more
I didn't like
- Response regarding over charges on internet services
Scheduled a new install. Had no less than 4 emails and 2 phone calls prior to the install reminding me to be prepared. The tech showed up and stated the nearest tap was too far away and they would have to reschedule. Other than a minor inconvenience why should this be...Read more
My svcs went out 8/30 bc the only thing the phone reps r supposed to do is push for a technician in home service call which runs the customer $75 a pop they cannot actual help to diagnose any issues. After personally replacing all cables & equipment [that was provided...Read more
Worst customer service ever! 9-2-18: Tried "chat" because I couldn't get logged on to my online Cox account. Was asked security question about name of my first pet. I have never owned a pet, but representative said there was an answer there. Since I didn't know the...Read more
I didn't like
- Cost and customer service
- Bait and switch
Cox Communications - No internet/DVR won't work
My internet and dvr always go down. I'm constantly resetting them to get them to work. At times I have to wait it out more then 2 hours. But you are charging me 309.00 for some reason!! For service that never works right.
Cox Communications - Plain Bad.
Service when available is not as fast as promised. When it goes out expect a few days to solve the problem.
Cox bundle installed 03.11.2018. Have had various troubles. Customer Service (CS) was extremely curteous both on the phone and in person. Incoming audio signal consistantly changes from one level on the program and when commercial comes on we have to grab controller to...Read more
I have Cox Customer Care Policy that should cover in home problems. The installer of my Cox equipment placed the modem in the wrong location. We have a smart home and the modem must be placed in the panel. The installer insisted that it be installed in my office. Not...Read more
I didn't like
- Not being informed of fees and billing practices
- Employees not listening 2 ur wants
- Customer service i received and the resolution
Dumped the cable television, to costly, turned the cable box to my local Cox Store. My next bill had a partial cable television charge. Was told by two different No Service CSRs that the COX Store cannot cancel my service even if I have no cable box to receive...Read more
They constantly charge my wife and I for “installation” even though we haven’t had anything installed in over 2 years. They made us sign up for their internet AND phone, otherwise it would be way more expensive. So they sent a “technician” to our house to set it up....Read more
Do you have something to say about Cox Communications? What happened? What can we help you with?