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Setup account

4.0
Details
I am trying to setup my new account for TV everyone I try the system sends me back to old account that is close.how do i delete the old account and setup the new account
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ID
#1895869 Review #1895869 is a subjective opinion of poster.
Product
Cox Communications Account
Preferred solution
Help setting up my new account

Hanging wires and abuse of air conditioner where wires go

I am not currently a customer of yours. However your green box is in my yard, tilting and needs to be more secure before it falls over and hurts someone walking by. Secondly, have called a couple of times requesting that a wire that goes from the green box to my AC unit is and has been dangling on the ground. I am sure this is not city code. It needs to be tacked up and out of the way. I am trying to plant some flowers in this area this year. And third, someone from your company has been using my AC Corral as a trash bin, as I recently cleaned out the leaves and there were many pieces of wire just thrown down on the ground littering. Fourth and final thing is that someone sat or stood or kneeled on my air conditioner and caused it to dent and the blade to go up against the motor and make a terrible noise. I had to call Dan's cooling to come out and fix it and it cost me $79. I will try to attach the invoice here but your system may not let me do that. I would appreciate your attention to these things as soon as possible. Calling on the phone has not helped me with these issues. Dan's Heating &;;;; Cooling 242 N New York Ave, Wichita, Kansas 67214 United States 316-264-8951 INVOICE 14253910 INVOICE DATE Apr 22, 2020 BILL TO BILL TO Deborah Gentry 2421 South Yellowstone Street #APT 1903 Wichita, KS 67215 USA JOB ADDRESS JOB ADDRESS Deborah Gentry 2421 South Yellowstone Street #APT 1903 Wichita, KS 67215 USA Completed Date: DESCRIPTION OF WORK Found noise to be fan blade hitting shroud, because someone kneeled or stepped onto her air conditioner. Meters behind unit, 4 of them appear to be just replaced. Westar/Evergy or even building maintenance did it. One of these to blame. Managed to flip motor and grille over and get straightened back so blade does not hit. TASK TASKDESCRIPTION DESCRIPTIONQTY QTYPRICE PRICETOTAL TOTAL LaborInitial In Town Service Call: Initial Service Call for service in the following cities: Andover, Bel Aire, Derby, Haysville, Kechi, Maize, Park City, Valley Center, and Wichita. 1.00$79.00$79.00 POTENTIAL SAVINGS POTENTIAL SAVINGS$0.00 SUB-TOTAL SUB-TOTAL$79.00 TAX TAX$0.00 TOTAL DUE TOTAL DUE$79.00 BALANCE DUE $79.00 Thank you for choosing Dan's Heating & Cooling CUSTOMER AUTHORIZATION CUSTOMER AUTHORIZATION TERMS: DUE UPON COMPLETION UNLESS PREVIOUSLY APPROVED. I have authority to order the work, which has been TERMS: DUE UPON COMPLETION UNLESS PREVIOUSLY APPROVED. I have authority to order the work, which has been satisfactorily performed, as outlined above. It is agreed that the seller will retain title to any equipment or material satisfactorily performed, as outlined above. It is agreed that the seller will retain title to any equipment or material that may be furnished until final payment is made, and if settlement is not made as agreed, the seller shall have the that may be furnished until final payment is made, and if settlement is not made as agreed, the seller shall have the right to remove same. Buyer hereby declares that buyer holds title to property in which merchandise is being right to remove same. Buyer hereby declares that buyer holds title to property in which merchandise is being Page 1 of 2
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ID
#1892683 Review #1892683 is a subjective opinion of poster.

Being lied to and having a service contract added after explicitly making it very clear that I did not want that. Totally illegal and unethicle

1.0
Details
As usual dealing with cox is not only very time consuming, and painful.I called yesterday for tech support for my tv. As usual, I was passed around. I spoke with a rep from El Paso. We determined that I needed a tech to come out today from 8 to 10. At this point he starting pitching me on the Cox service plan very aggressively. I assured him that I DO NOT WANT A SERVICE Plan, not once but twice. Well, he added it anyway. After I received a text from the tech to say he was on his way followed by a phone call . He said it looks like you have a service plan. I explained the situation and told him I DO NOT WANT a service plan, just my TV fixed. Well, the tech cancelled the appointment. So, no TV, and totally at the mercy of Cox once again. I HATE EVERYTHING ABOUT COX!!!!!!!!!!!!! What happened was not only unethical and consumer fraud, and I sure the BBB and my states Attorney General will be very happy to look in to this and will issue a sizable fine.
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ID
#1882221 Review #1882221 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Pros
  • Billing
Cons
  • Billing practices
  • Inconsistent information and not taking accountability
  • Customer service i received and the resolution
Preferred solution
Apology

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Verified Reviewer

Just connected my services during the pandemic services were current as of March 26th 2020

2.0
Details
Cox Communications - Just connected my services during the pandemic services were current as of March 26th 2020
I've been a Cox customer for 12 years plus I've made some changes to my account due to bad service, disputes and text showing up for their appointment. I am low income severely disabled and have 14 year old kids that are not able to do their school work because our internet has been canceled along with our phone service that has hearing impaired device attached.

User's recommendation: Make complaints do the FCC the FTC your congressman your governor in the attorney general's office.

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ID
#1861718 Review #1861718 is a subjective opinion of poster.
Location
Los Angeles, California

Horrible Customer Service

1.0
Details
Due to my children and so many others are now doing online learning I called the trusted COX for the best internet service. I was at this time told there was a $100.00 deposit and to pay an old bill so I did. I later went online a week later to view my bill and the automated system stated that I owed $508.60! So I called and was transferred multiple times and no resolve on my behalf. So after 12 calls I have come to the conclusion that COX truly does not offer any true customer service. They are simply looking to line their pockets and take advantage of single moms like me and so many others. Shame on you COX and just when I thought worrying about the CORONAVIRUS was my biggest worry, now a I can add an outlandish COX bill to my worries.

User's recommendation: Do not sign up for COX!!!!!

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ID
#1857913 Review #1857913 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cox Communications Customer Care
Loss
$408
Preferred solution
A price reduction and an apologyfor such horrible customer service!!!

*** internet and wifi

1.0
Details
Cox has *** internet and wifi. I got a new tracphone the Las t couple of days I was able to walk my dog listening to music on YouTube. The last couple of days I lose the connection a short distance from my house. I hate Cox is I see any of their techs in my neighborhood I'm going to flip the *** off.off.blow

User's recommendation: Blow up cox and tell them to ***.

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1 comment
Anonymous
#1847127

You have mental problems or you are a tech moron. WiFi only always works when in or near your house. It has always been that way.

ID
#1854271 Review #1854271 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Preferred solution
Destroy Cox

No service from COX

Being laid off from work and ill from corona virus means nothing to Cox...Many adults and kids outside because of no service... I believe Cox is partly responsible spreading the virus.... All service companies are cooperating with some type of plan for repayment..NOT COX...!!! THEY WANT YOU TO BELIEVE THEY ARE A CARING COMPANY.....

User's recommendation: TURN COX OFF.

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1 comment
Anonymous
#1873905

They suck

ID
#1853860 Review #1853860 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Trying to setup and get what i requested

1.7
Details
Does anyone at cox know how to do their job correctly and not hangup one the customer when they are caught in a lie! I'm so sick of the run around and no solution. i transferred to cox cause my disabled son needs the wireless cable monitor due to not having a outlet with all his equipment. i was promised it 3 times and still nothing. but they are sure charging me for it. How can they get away from doing this? I think we all need to come together and fight against cox .ALSO because of the virus they decided to charge double for techs to come out to your house.

User's recommendation: look somewhere else.

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ID
#1852357 Review #1852357 is a subjective opinion of poster.
Location
Mesa, Arizona
Service
Cox Communications Customer Care
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Resolved: Service in general

5.0
Details
Update by user Apr 24

Return call and adjustment very professionally handled. (-: Good troubleshooting guy repaired line and connectors with great attitude and professionalism. Thanks Cox!!

Original review posted by user Mar 28
Bad attitudes, poor service, charges for self service, bad advice like I needed to buy a new modem and the old SB6141 was perfectly fine. Charges are extravagant, was charged for first time installation and tech said house did not have cable connection before and it did. Tried to charge for equipment and I was harassed on my bill for it for over 6 months. Cell phone mobile data as Wi-Fi more desirable from Verizon than Customer Service reps like James. (Nosy Jerk)

User's recommendation: Use your mobile unlimited data as Wi-Fi. 12 months contract with Cox cost minimum of $720.00.

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Resolved
ID
#1842899 Review #1842899 is a subjective opinion of poster.
Location
Benson, Arizona
Service
Cox Communications Installation
Cons
  • Bad attitudes and nosy
  • Network unrealiability
  • Response regarding over charges on internet services
Preferred solution
Reduce monthly price (greed) and equipment should be free (not rented) and service lines checked before activation for best performance

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Verified Reviewer

Failure to complete required promise for rewards.card

1.0
Details
In November 2019 I signed up for cox internet service and at that time.I was promised a $100.00 Visa rewards card by the salesperson. After numerous calls and excuses given today 3-27-2020 I received a visa card for the grand sum of 1cent. Can you believe it, one penny, when I was promised $100.00. I called cox today and after talking to no less than five people that could not address the issue, I was transferred to an automated service that requested my received visa card number and after allowing me to enter only 4 of the 16 numbers, it advised me they could not help me and ended the call. After no help at all with numerous calls made and time wasted, I've given up trying to get these crooked, money grabbing low lifes, that do everything in their ability to avoid complying with their sales promises. I will keep the visa card and show it to anyone I can explaining how cox failed me and ASAP I will take my business elsewhere because of cox business practices and very lousy customer relations. I guarantee I will get $100.00 worth of satisfaction in promoting negative advertisement against cox.

User's recommendation: Stay awa frim these losers.

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ID
#1841775 Review #1841775 is a subjective opinion of poster.
Location
Oceanside-Escondido, California
Service
Cox Communications Internet Plan
Cons
  • Louzy customer service

No $100 Visa rebate

2.5
Details
I called to find out the offer ID for my $100 visa card that was told about when I signed up. No one had any code information says nothing noted in account.

User's recommendation: don't count on getting what you're told.

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ID
#1840952 Review #1840952 is a subjective opinion of poster.
Service
Cox Communications Rebate
Loss
$100
Preferred solution
I want the $100 rebate as promised

I have been lied to by Cox Cable your technicians are not professional they offered me marijuana

1.0
Details
I have been waiting to get my cable installed for 2 weeks now and now they're telling me they cannot install my cable because of the coronavirus outbreak they had two weeks to install my cable the technician came out and gave me the run-around and said I needed a letter from my landlord I stay in the house that was an excuse for him not to do it because he didn't know what he was doing I feel like they need more training and drug test better customer service and .I am still waiting for my internet and cable which I need at this point in time

User's recommendation: better customer service better training.

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ID
#1840141 Review #1840141 is a subjective opinion of poster.
Pros
  • I just want my service what i paid for
Loss
$150
Preferred solution
Deliver product or service ordered

Pay bill

This number is blank. It does not put me in touch with a representative. It is frustrating way too hard to speak with a representative. I have tried many different ways. Extremely frustrating. When I cancelled my account I was told I had a balance of $22. Since then I have received a bill for $160. What is going on? Daphne McFarland 8707 mcfarlanddaphne@ Gmail.com

User's recommendation: Frustrating customer service.

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ID
#1836953 Review #1836953 is a subjective opinion of poster.
Location
Vancouver, British Columbia

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Verified Reviewer

Account lockout

1.8
Details
I have been trying to access my family's Internet for 3 MONTHS for TV use. I have the correct password and account ID. How do I gain access on my devices without secret question/answer? The account is my husband's. He does not remember the question that he used. He has NEVER had this issue.

User's recommendation: If you call the "help" number, you are lucky to have a human. Ask for COX help email.

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ID
#1836008 Review #1836008 is a subjective opinion of poster.
Location
West Warwick, Rhode Island
Cons
  • Access to multiple devices on same account
Preferred solution
Gain and retain access to service on multiple devicex

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Verified Reviewer
1.0
Details
I have been a customer of Cox Cable for almost 20 years and cannot believe their treatment of loyal customers (who are constantly paying their ridiculous fees although your rates are supposed to remain the same according to contracts you take out on consumers without...
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ID
#1833738 Review #1833738 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Cox Communications Internet Service
Pros
  • Locality
Cons
  • Rates and rate hikes
Loss
$500
Preferred solution
Apology