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Cox Communications - Horrible customer service!!!

1.0
Details
I called and asked a simpke question about switching service in my house I had initally done it onlune and was a bit confused immediatly the agent was so rude barely wanted to answer my questions and when I couldnt hear her she screamed the answer to me again the agents name was iyana located in las vegas her ID number was 51932 I politley asked to speam to a manager she refused to transfer me. Such a horrible experience. I hope some manager or anyone higher up sees this.
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Review
#1078714 Review #1078714 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications in Fort Smith, Arkansas - Absolutely The Worse Runaround To Get Service

1.0
Details
We are moving to a Cox monopolized service area. When trying to set up service, and spending 30 hours on the phone in their phone mail *** runaround, constantly being connected to someone who was less than literate, asking for specific dates to ship equipment, no one being able to help "that's not our department", and in general a consistent lack of help; we are so disappointed and depressed that we wish we didn't have to use their service. I don't understand why this process is so ridiculously hard. As soon as another carrier is in the area, we will immediately switch. I can understand why Cox gets such a poor rating - POOR SERVICE!!!!!! If you have a choice - D) NOT USE!!!!
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Review
#1075851 Review #1075851 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Tags
  • Horible Customer Service

Cox Communications - GIGA blast service is Lousy

The GIGA blast service keeps disconnecting & consequently I cannot use it to work from home
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Review
#1071628 Review #1071628 is a subjective opinion of poster.
Service
Cox Communications Gigablast Internet Service
Reason of review
Bad quality

Cox Communications - Would like to spell their name differently

1.0
Details
Wonder how a large company can be so inept. My elderly moved apartments today at the same address. Basically same address, different apartment number. I called Cox to get her internet switched. After locating her account they asked what apartment she moved to. Gave them the number and was told they have an active account in that apartment and cannot connect until it was cancelled. Told them that was impossible because it was just added onto the complex. They in return called the party that was listed at the apartment and determined that they had the wrong apartment number for the other account. Then told me they still could not connect until management from the apartment complex called them to verify the other party was really not in my mom's apartment. Really, you just talked to them. Called the complex management and was told they would call and have the account transferred for me. No, Cox wouldn't transfer for them. They called me back and told me they verified the other party was in a different apartment but I would have to set up the transfer. I called again the residential line again and was told this time that the business account handles her address and offered their number. Brenda got rude with me when I asked if she could just transfer me and she did. Immediately after giving them the account info I was told they can't do it I would have to go through residential. Really they just told me they can't do it. He then transferred me to someone else who then told me there is another active account in that apartment. Explained everything to him and he said he would make the change and set it up. He then said all I had to do was connect her router to the connection and I would be good. Not so, still no internet. So I called back again and got a person that couldn't even find her account even when I gave her the account number. She said she was going to transfer me to I believe "connections" but instead I got "connect to compete" what ever that is. I called back again explained everything and was told she would enter the info and then transfer to connections, instead she transferred me to disconnect or hung up. Finally I called back and explained everything again and was told he would enter everything and walk over to connections to make sure they addressed my issue. Connections confirmed the new apartment number, had me reset the router and boom had internet service. Sometimes I hate when someone in a foreign country answers a customer service call but got to admit I believe they could have done a better job.
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Review
#1071313 Review #1071313 is a subjective opinion of poster.
Service
Cox Communications Service Transfer
Reason of review
Order processing issue
1.7
Details
I have been a customer of Cox Communications for over 5 years. On or around May 22, 2017, I called their technical support line because I was having a technical issue with my DVR box. The representative, unsolicited, told me about a customer loyalty package that she...
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Review
#1070853 Review #1070853 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Being a customer for years until billing makes a mistake
Cons
  • Fraudulent billing schemes
  • Wasting my time
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction

Cox Communications - Complaint

there is cox communications truck parked in the back of greene ave cranston ri has been there over 2 hours is he sleeping or working
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Review
#1070187 Review #1070187 is a subjective opinion of poster.
Service
Cox Communications Vehicle Driver

Cox Communications - Change in service - Cox gets greedy

Cox cable in the Hampton, VA area changed their line up at least for the Cox Starter programming. Gone are Animal Planet, Inspiration Channel and a couple more stations that I used to watch. No replacements unless you like infomercials or shopping networks. Of course there was no change in monthly premiums, just another ploy to have customers to spend more and move up a tier. As for me I am cancelling COX after 20 years of service. Fortunately there are other venues with more to offer at a lower price such as Sling TV and Netflix. Thanks Cox for opening my eyes to the other opportunities available.
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Review
#1068058 Review #1068058 is a subjective opinion of poster.
Service
Cox Communications Starter Tv Package
Reason of review
Bad quality

Cox Communications - Your "enemy in the digital age"

1.9
Details
With their contour dvr, it often takes me 4 hours to watch a ball game with picture freezes, service failures, non-functioning fast forward, failure messages reboots etc. This does not include time spent on the phone with tech support reps who are never able to provide help, make up their lies just to get you off the phone. They provide customer support consistent with a company that has a cable monopoly and they know it. When I last completed one of their surveys, I received a call back from a pleasant representative who agreed with me about virtually every problem. Faulty equipment "yes, we have to do better" Misinformation "We have to improve the training in communications" Lack of adequate bandwidth to provide comparable service to DirectTV on sports package "yes, we're trying to upgrade that". No solutions in sight. They obviously subscribe to the P.T. Barnum philosophy of management. " You can fool some of the people all of the time, all of the people some of the time but you can't fool all of the poeple all of the time." FYI, I'm writing this message while rebooting again.
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Review
#1067890 Review #1067890 is a subjective opinion of poster.
Service
Cox Communications Dvr Tv Service
Cons
  • Quality of service
  • Qu customer support
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Cox Communications in Tulsa, Oklahoma - *** internet

Worst *** company I have ever seen internets always disconnecting and they make up some lousy excuse as to what the problem is bring someone down to fix the *** *** instead of maki n lousy *** excuses cox suckers more like it
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Review
#1067628 Review #1067628 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications - Worst cable company in the United States

I hate this company, I have had *** cable for 2 years with auto pay, and recently checked my bank statement and each month my bill is different even though I havent changed my service. I called and ask why, they said they dont know why, gave me credit only to find this month it is differnt again. I suggest anyone that has *** cable to keep an eye on your bill to make sure they are not adding more dollars for nothing. This is a very greedy company that tries to nickel and dime their customers hoping the customer doesnt notice it. Come on *** cable treat the people that keeps you in business better.
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Review
#1067282 Review #1067282 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Reason of review
Pricing issue
Loss
$600