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Cox Communications - Fraud

1.0
Details
Never go with cox. Trust me.
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Review
#1063660 Review #1063660 is a subjective opinion of poster.

Cox Communications in Tulsa, Oklahoma - Thanks for Not Helping Me

1.0
Details
Cox bumped my bill price without notice. When I called to change the bill back to the "promotional" price, they "couldn't change it" or offer any discounts, nor was there any way for her to change the bill as it stood. Not okay, Cox.
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Review
#1063353 Review #1063353 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Problems with payment

Cox Communications - Increasing prices

1.0
Details
I am so tired and frustrated about increasing prices. I am on a fixed monthly income and the prices for services keeps going up. I have several neighbors that have cancelled their service because of this. I have had cable less than a year and have received two increases. I also have internet services through them as well. It is so irritating that prices consistently go up and my income stays the same. We are all fed up with it. You should offer an exception for seniors and disabled. Because we want the service but can't afford it especially if it keeps going up. Why don't you take us under consideration.
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Review
#1060755 Review #1060755 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Reason of review
Pricing issue
1.2
Details
I have cox cable in san diego I have been a loyal customer for 8 years+ now and was talked into getting a locked rate last year to lock my monthly cost per month. The rate itself was locked but what they don't tell you is that the discounts that they add to make the...
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1 comment
Anonymous
#1356704

Constant dropped connection. Overpriced.

Every month a problem. I work from home no connection and paying top price. They want their money but what about my money lost due to their bad service.

Their techs suck and all they do is upswell you. Now I'm stressed losing money

Review
#1057644 Review #1057644 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue
Loss
$240
Preferred solution
Price reduction

Cox Communications in Moore, Oklahoma - Been down for two weeks

2.4
Details
Live in Oklahoma (aka tornado ally) had a non-tornado thunder storm come through two weeks ago. Service is out for the area - fine. I can understand that. A few days later still service outage in the area - fine. I can wait one more day. One Week down and they still have a service outage for the area - they send out a tech. I'm back up Thursday evening. Friday Morning we are back down again - call Cox and there is another service outage. Next day I call back yet again - they tell me to call back in two hours. This time I request a tech be dispatch. Can't show up till Monday (Memorial Day) - I ask if it being a holiday will affect the tech and was told no and to make sure someone is there. re-arrange my holiday plans - get email saying service tech dispatch has been canceled (at the end of the service window aka 5pm) Call back and was told that they don't work on holiday and it will be even more days for a tech to be available to come out - demand manager at this point in time. Manager in lackluster at de-escalating me - it isn't a service outage and never was it was my house ONLY that is affected and i'll just have to wait. Tech comes out (2nd time now in two weeks) - finds problem at the pole. In the end I was down for all three services for half the month. Had to go over on cell phone data plan (no home wifi), miss-out on holiday plans, have manager talk down to me, ect... Now the battle for bill credit is infuriating and really needs it's own post.
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Review
#1056069 Review #1056069 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Loss
$130
Preferred solution
Price reduction
Tags
  • cox customer service

Cox Communications - Cable company or Crime Syndicate?

1.0
Details
While concluding that the service that we were getting from Cox Cable was nothing less than a parade of Commercials and entertainment was not possible... despite their uncontrolled sales and ever more pointless "upgrades"... We tried to cancel... Apparently they forgot to add that option!!! While every other decision in the so called free world comes with a choice of 'NO" Cox Communications has a policy exactly like the Mafia... Nobody gets out alive! Despite Calling their computerized voice rejection system! which can sell you anything on the planet. with the touch of a button. Sure I figured an Hour and a half on the phone... several times get cut off for no reason the usual... I've spent hours... but at least 20 times trying to even talk with a rep who can actually cancel tv and keep internet!! all they have is sales reps no one has the awesome power of removing their greedy hands from our pockets! if you push the numbers indicated to "modify ' service the computer rejects your call ( cancellation is Not one of the options) speak to a rep (I.e living breathing...) usually cutoff before speaking to a nice person that neither has the power nor a valid clue how to cancel... even a Tick will quit sucking blood when it had it's fill . Cox will cancel the signal anytime but keep billing you! It's a new world now !! ! where it's cool to be a rotten son of a *** !!! Ethics and Protection from the government they only enjoy... American Values are now upside down! ' Corporation Were people too. you're a valued customer! I believe that but not that " My call is Important to them " Who /... the Computer? They need to Play by the Same rules as everyone else! Don't they? They act Mysterious. But being *** is the smartest thing they can do to maximize profits. But they have no soul, conscience and therefore. Are uncapable of doing the morale (honest) thing. Someday I am going to get through and I am going to chew the nice innocent lady that answers a new *** for working as part of a criminal enterprize if she helps i will tell her to have a nice day! I'm though being nice!!!
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Review
#1055440 Review #1055440 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Pros
  • No resolution
  • You are stuck with them
  • There is no competition
Cons
  • Defrauds customer with unannounced surcharges
  • Horrible customer service
  • Service support
Reason of review
can not cancel tv. keep internet
Loss
$8000
Preferred solution
answer phone modify service. No excessive punitive money stealing. already shaved enough!

Cox Communications - Reward Card Woes - Continued!

1.6
Details
I had posted a review in January regarding my issues with Cox. Here is the link... https://cox-communications.pissedconsumer.com/reward-card-woes-20170115991451.html?nocache=1 So here is the update, Cox representative called me and credited me $100 and one month of late fee. I told them to take out all the late fees they have been charging me but they refused. My account started having unpaid balance because back in September, they said they credited my account $100 and I needed to pay only the remaining balance; but they never credited $100! I have been paying my monthly dues (except the late payment because I was never ever late on my payment) on time but they always charged me with late fee every month! So they are expecting me to pay late fees that actually started because of their disorganized, inefficient and arrogant nature of accounting and customer service representatives. To say the least, these are bunch of jokers!
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Review
#1052833 Review #1052833 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Dishonest company
  • Bad service
  • Customer service
Reason of review
Poor customer service
Loss
$200
Tags
  • horrible staff
1.0
Details
We have current service and are moving to an upstairs apartment and was setting up service there. The original rep we spoke with gave a us a good deal and documented in our account what we were going to be charged at the new service location. All set....right? Wrong!...
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Review
#1052126 Review #1052126 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Fraudulent practice and identity theft
Reason of review
All of the above, plus some
Preferred solution
Let the company propose a solution

Cox Communications - James may phone disconnected

1.1
Details
Phone was disconnected almost a week was told it was not disconnected found out later we're disconnected and reconnected burned up modem would not replace was forced to upgrade with inside modem my phone will not work without house power no good for an emergency
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Review
#1050176 Review #1050176 is a subjective opinion of poster.
Service
Cox Communications Home Phone Service
Reason of review
Poor customer service

Cox Communications - Cox customer sicks

1.0
Details
My home phone was out for almost a week.the service guy came and it had been wet that morning and I told him if he could put on shoe covers and he said why I haven't been any where yer.I said so.I just want to say you *** you've been walking on dirty streets and wet grass.I thought they just automatically respected people's property and did this.anyway now my phone has a dial tone but is full of static. I have had trouble with this phone line off and on since I've been with them.I have so many complaints about them it would take forever to *** about all of it.
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Review
#1049819 Review #1049819 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service