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Upgrades equal downgrades

It seems the more services Cox offers, the worse their current service gets. Several times lately I have turned on my television to find that 80% of the channels I enjoy watching (TNT, cartoon network, comedy central, BBC america, etc) are pixellating so badly that programs are unwatchable. Sometimes no more than one second out of ten is intelligible. In addition to this, their new "mini-box" program has proved to be a trade off. While I now get a menu than I barely use on my TV and a few extra channels (that I don't watch anyway) I have also LOST access to several channels that I DID watch. Again, Comedy Central, Discovery, Freeform (formerly ABC family) no longer get a strong enough signal in my back rooms to read through the mini-box. Cox needs to realize that especially in an old city like new orleans, not all co-ax lines in peoples houses can keep up with all the needs of their new equipment. Sure, they will come out and fix the problem, if you are willing to pay out the *** for it. The old system worked just fine, but no, now we have to pay more money for the same basic services, or less. Cox, you suck.
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ID
#919882 Review #919882 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Service
Cox Communications Tv Service
Reason of review
Bad quality

Cox Communications - Security System Plan Review from New Orleans, Louisiana

1.0
Details
Cox has been scamming me since day one with faulty equipment. Service charges $75 for a technician are you kidding me. I'm never allowed to rent any movies. This company is a waste . DO. NOT SIGN UP. I've been a customer for over 2 years and it has been a problem since the beginning. Do not know why I signed up with cox homelife. Worst mistake. Looked at my bill noticed the were double charging my account . Call they said it was a mistake to charge me an extra 400 within the last 6 months and that they will be crediting it to my account Monday. That is no apology in my opinion to take my money. I was very hurt. I will be reporting them to the bbb.
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ID
#919532 Review #919532 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Service
Cox Communications Security System Plan
Reason of review
Bad quality

Cox Communications, boxes, service

2.3
Details
Already talked about the problems I'm having with them and the boxes. I have called to get them replaced. They said they put in 2 new ones. They have been making noise and sometimes if you're on a higher channel and go to a lower channel you get a blank screen. You have to go to another channel and go back and it works. They told me about a year ago that others have complained about basically the same issue. They said the wiring to the building is causing it, no one has replaced it. I have called numerous times & each time a tech came out to give me a different story. I called them about the boxes and she said to bring them in and switch them. I said I was handicap and couldn't. Send someone out to change them. It would cost a tech fee. There should not be a fee for handicap people. I've been with them over 20 years. They have a monopoly on this are. I'm still dealing with them. If I ask for a supervisor I get cut off.
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ID
#918681 Review #918681 is a subjective opinion of poster.
Location
Oakton, Virginia
Product
Cisco 8240hdc Audio-video Receiver
Reason of review
Service & Quality
Loss
$500
Preferred solution
Let the company propose a solution

Account stolen

So one day I arrived to my home and noticed that my internet was no working. Turns out it has been disconnected so I decided to call Cox. When I spoke to customer service he had told me I was scheduled to be disconnected and I had told the representative I never authorized that, I was removed from the account and assumed I had shared my account info with someone else. I said my account was stolen and still continued to say that I shared my account info. basically it is easy for any person to steel your account info and make changes and not being notified in any sort way when they have my email and phone number. I would not recommend any one to get service from them. Till this day it has not been resolved it has been over week.
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ID
#917881 Review #917881 is a subjective opinion of poster.
Location
San Bruno, California
Service
Cox Communications Internet Service
Reason of review
Damaged or defective

WOULD YOU LIKE TO BUNDLE ????

1.0
Details
YES I WOULD. I WAS QUOTED TV TELEPHONE AND INTERNET $ 119.57. I HAVE PAID WITH QUEST/ CENTURY LINK AND COX A TOTAL FOR THIS SERVICE $175.00. MY NEW SAVINGS BUNDLE BILL 279.51 PER MONTH.... HOW A BOUT THAT. THE SERVICE THEY PROVIDED FOR THE SWITCH WAS THE WORST EXPERIENCE I EVER HAD.AND I NEVER WILL RECOMMEND COX TO ANY BODY. THEY JUST DON'T HAVE TRAINED & HONEST PEOPLE WORKING FOR THEM.... HERE IS THE COX PITCH..... DON'T WORRY ABOUT A THING WE WILL SWITCH IT WITH NO PROBLEMS. HERE ARE THE PROBLEMS TO KEEP MY PHONE # 2 WEEKS TO GET IT DONE AFTER MANY CALLS TO COX... I HAD TO INITIATE THE ACTUAL SWITCH TO GET IT DONE. NEXT: I COULD NOT KEEP MY E-MAIL ADDRESS IT HAD TO BE CHANGED, WHICH WAS NOT EXPLAINED TO ME EITHER MY E-MAIL ADDRESS CRASHED DUE TO WRONG INFO PLUGGED IN BY COX ( NEEDED COMPUTER RESET UP } $ 40.00 EXPENSE. MY CELL PHONE WAS NOT WORKING ON THE E-MAIL SIDE ALSO I WAS NOT TOLD IT NEEDS TO BE CHANGED. I LOST ALL MY E- MAIL ACCOUNTS AND I DON'T KNOW HOW IT WILL AFFECT ME AT THIS TIME TOTAL TIME SPENT ON THE TELEPHONE TO TRY TO RESOLVE ALL THOSE ISSUES WAS EXCESSIVE AND VERY FRUSTRATING
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ID
#916109 Review #916109 is a subjective opinion of poster.
Location
Sun City West, Arizona
Service
Cox Communications Bundle
Reason of review
Not as described/ advertised

Deals? Customer Service

They flat out lie! Make up an internet plan and quote me the price which does not exist! Didn't change anything on my account but said it was all good to go. Got my bill and it is exactly the same with the same service that I was already getting. Who the heck runs this place? So the hour that I was on the phone with the *** was useless! And it was not the first time! Have always had problems with them charging me for service calls when it is their fault.. numerous times! The cable never runs good!! Why cant we get a cable internet service like Time Warner here in Omaha!!??!!! Cox flat out just sucks!
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ID
#914075 Review #914075 is a subjective opinion of poster.
Location
Omaha, Nebraska
Service
Cox Communications Internet Plan
Reason of review
most of the above

Watch out for the "service call"

My internet signal was non-existent/weak. I called and they sent a incompetent contractor who couldn't fix the problem. He left trash everywhere he worked plus leaving 2 gates open and my dog got out. I called again and waited for the appointment and no one showed. Then they billed me $75 for ME not being there for the appointment. So, I called again and a nice man came out and resolved the problem. So when I called billing, I told her the $75 charge was incorrect as I was waiting for the tech and he didn't show. She was going to split the cost and I said no and that I wouldn't pay a penny and threatened court. She dug her heels in until I asked to speak with a supervisor. Then she said "we'll give you a one time credit". CROOKS!!
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ID
#913691 Review #913691 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Service
Cox Communications Customer Care
Reason of review
Pricing issue

Cox Communications Tv Service Review

2.7
Details
Contour continues to suck. DVR doesnt work like it should and I wish we never left Direct TV.
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ID
#913604 Review #913604 is a subjective opinion of poster.
Location
Roanoke, Virginia
Service
Cox Communications Tv Service
Reason of review
Bad quality

Very rude service technician.

2.4
Details
I have used Cox cable TV for years and have been happy with the service, but not so much with the cost. I finally bit the bullet and cut the cord by installing and over-the-air HD antenna, buying my own DVR, my own internet modem and Amazon Prime TV. I now get almost everything I want plus a lot more via Netflix, VuDu, etc. I still use Cox for my high speed internet service provider. Even though the cost to switch was around $1,200 my monthly Cox bill is about $165 per month lower and I am saving a net of about $140 per month after paying for HBO and Netflix. My complaint is this: I tried to do the right thing and called Cox service to have them come to my home to disconnect the right cable inside the Cox service box on the side of my house. It wound up taking two service calls because the first service tech simply stopped, looked at the box and left without knocking on my door to tell me he was here. I scheduled another call for the next day (August 31, 2016) and waited outside until the service tech arrived. This person opened the box (something I could have done myself but was told by Cox I shouldn't, but would not disconnect the Cox cable TV input cable saying "It isn't on my work order". I had been very specific over the phone that this is what I wanted done. When I asked the service tech to call his dispatcher to get clarification he refused. When I asked his name so I can call customer support he got angry and removed his badge so I couldn't get his name. When I got angry that I would need to schedule a third call he said it wasn't his problem and stormed off. The only information I got about him is that he was driving a dark blue, or perhaps black pick-up truck with no Cox markings. Its license plate number is Arizona AZT2232. In my career I have been customer service executives for several multi-billion dollar consumer electronics companies and have had large customer service departments under me. I subscribe to the tenant that customer satisfaction is absolutely necessary in order to maintain customer loyalty. This one instance is causing me to rethink keeping Cox as my internet provider. Richard DeShong 703 282-7030 rdeshong1@aol.com
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ID
#911306 Review #911306 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cox Communications Technical Support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Could these people be any more inept?

1.0
Details
I Just bought a new computer and am running Office 365; I like keeping all my mail in outlook, so as always, I was setting up my cox email to pull into Microsoft Outlook. The normal setup for the mail in outlook did not work, so I had to call them. The first line support tried, but could not help; he sent me to the next tier support. Not only was the next tier support unhelpful, but was also extremely arrogant and annoying. He asked a couple of questions that a monkey would have known to do before calling cox and then proceeded to tell me that the issue is with Microsoft and that there is nothing that they can do on their side. Well, needless to say, I fixed it myself; the issue was not Microsoft but rather that the Cox customer support staff are not adequately trained. By the way, anyone else having an issue, the incoming IMAP server needs to be set to SSL 993 and the outgoing server to TLS 587 in case anyone else out there has an issue with the same thing.
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ID
#910335 Review #910335 is a subjective opinion of poster.
Location
Aliso Viejo, California
Service
Cox Communications Technical Support
Cons
  • Horrific support
Reason of review
Poor customer service

Deleted emails no longer available after 1 day

1.2
Details
I just found out that the idiots that run the email server have decided to limit the deleted emails to 1 day before they remove them from their server. I had 4% usage of my allotted email, but they ignored that and now according to what I was told by a cox techie deleted emails do not stay on the server for more than 1 day. I had several emails I needed to revisit and could no longer access. I set my preferences to 30 days on my computer but that doesn't matter. I was told to reset my mail to pop3 but have multiple devices so need map account.
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ID
#909859 Review #909859 is a subjective opinion of poster.
Location
Green Valley, Arizona
Service
Cox Communications Internet Service
Cons
  • Monopoly practice
  • Internet perfomence
Reason of review
Poor customer service

Cox Communications Tv Service Review

1.0
Details
Sports package advertised for $7.50...but you need to rent another cable box for $15 a month to get the sports package...kiss off!!!!!!
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ID
#909418 Review #909418 is a subjective opinion of poster.
Location
Pensacola, Florida
Service
Cox Communications Tv Service
Reason of review
Pricing issue

New Service

Had a technician come out that did not have cable boxes, had to wait for his boss to come give him one. The box did not work and was giving an error for a billing code after he left. Another technician came out two days later and fixed the problem after much troubleshooting. Had to *** an old internet filter outside. Needed a card for a Tivo, and had to go to the Cox office to get that. The technicians do not carry those. I needed much assistance along the way, but after several hours of troubleshooting, everything is up and working. Overall much better service and picture than I had with Comcast in Jackson, Mississippi. Internet is super fast here in Gainesville, FL.
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ID
#907899 Review #907899 is a subjective opinion of poster.
Location
Alachua, Florida
Service
Cox Communications Internet Service
Reason of review
Good quality

Incompetent Customer Service Reps & Horrible Service

1.0
Details
I called Cox to have service activated back on 8/18/16 and was told by the customer service rep that all we had to do was bring in the equipment we intended to use so they could scan it in and then we would have service upon plugging in our equipment. Surprise, Surprise..no service. So, I call the customer service line and am told that a technician will need to come out to put a line it since there was no line by our place. What? I live in a heavily populated area, but ok! The tech was supposed to be out the next day. I try to activate my internet the next day...still not working. I call customer service up again, and am told there are no notes on my account and a tech wasn't even sent out. Great! So, we schedule for a tech to come out the following day. Guess what, it is now 8/24/16 and I still do not have service. We are dropping COX immediately. Horrible, horrible service.
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ID
#906570 Review #906570 is a subjective opinion of poster.
Location
Fort Smith, Arkansas
Service
Cox Communications Customer Care
Reason of review
Everything
1.0
Details
I order services with cox and i was told i would get $200 gift card. Well I have gotten 3 gift cards none of them work. I called the card provider and they said that they see where the card has been declined but nothing is wrong with the card. Customer services has...
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1 comment
Anonymous
#1409259

Why can't I activate my rewards card

ID
#905339 Review #905339 is a subjective opinion of poster.
Location
Gretna, Louisiana
Product
Cox Communications Gift Card
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
credit my account for the $200.00 and deactivate the declining credit card. no one is trying to offer a solution just keep passing my call to the credit card provider