Cox Communications
Reviews and Complaints
Billing Practices are insulting
I received a nasty past due notice that was sent before my account was due. Cox had cashed my check before the due date.
I call to complain and decide to use their chat service. They take about 10 minutes to finally respond they can't find any amount owing on my account. Threatening someone with being taken to collections is BS given they were paid on time. I hate dealing with Cox but no other cable option so I am stuck.
The word count is not working properly so I will keep typing until I reach 100 words.
I doubt that Cox takes these consumer complaints very seriously since it seems to be very poor year after year. I am done.
Preferred solution: Let the company propose a solution
Sent my account to the collector service without any notice
Customer of 26 Years-NO MORE!
Worst Service Ever
- Customer service
Preferred solution: Full refund
Aweful
Bad ...Bad and BAD
They charged me twice for everything
- Deposit twice
- Cable did not work and called them ...they sent a tech and never told me $75 charge showed up on monthly bill , tech did not resolve the issues
- Called second time , sent a tech and again never told $55 charge showed up on monthly bill
- Spent almost 2 hours on call to resolve ( 2 good reps and 1 aXX HXXX)
- One bad rep told me ...I cant cancel as I don't have any option for cable in my location
- No one told my deposit will be killed if I move out before a year
- Charged me $340 against an invoice of $230 ( no explanation)
- would never recommend COX to anyone
- Customer services was not helpful
- Fraudulent billing schemes
Preferred solution: Full refund
Ignorant and poorly trained agents
Bogus collections
Hi Mr, Wise,
I have been a Cox customer on and off for at least the past 10 years. I have spoken to customer service, escalations, collections, and billing on this issue and I have unable to get it resolved. I am reaching out to you in an attempt to resolve this issue.
In 2011 I was a customer of Cox in Chandler, AZ with TV/Internet service. When I cancelled my service due to moving to a location without Cox service I was contacted by a Cox employee in the area who offered to pick up the Cox cable box that had to be returned. I later was informed that he was a contractor for Cox. He picked up the box and gave me a hand written receipt. Approximately a year later in 2012 I was contacted by a collections agency informing me of a balance of $527 due to unreturned equipment. I still had the receipt so I went to a Cox store in Tempe, AZ to clear up the issue. The employee at the store was given a copy of the receipt and told me that the Cox contractor who picked up the box inverted a couple numbers when he wrote the serial number on the receipt. I was cleared of collections at that time since Cox was satisfied and proof was provided.
In 2014 I was again contacted by a different collections agency and asked to pay $527 for unreturned equipment. I contacted Cox customer service and explained what happened in 2011/2012 and the collection was erased.
In September of 2017 I was contacted by another collections agency and again asked to pay for unreturned equipment... I contacted Cox again and was promised by the employee that this was the last time I would have to deal with this...
Last week, March 2018 I was contacted by Convergent Collections and told that Cox sent them my collection for $527 for unreturned equipment... last Thursday I was on the phone with Cox for 3 hours! Hung up on twice and called a liar by somebody in collections. I escalated the issue last Friday and told was contacted by Karen who informed me that there is no evidence to back up my claims and calling me a liar and I owe Cox for the unreturned equipment...
The equipment was returned as I have explained many times over the years. The issue I’m having now is I am purchasing a home and have $16,000 is escrow that I am in danger of losing thanks to this latest bogus collection! I do not know what to do at this point in time, my credit score which I worked so hard to raise up to buy my first home has dropped 70 points due to this issue... I am not paying for equipment that I returned and proved that I returned many years ago. No loyal customer deserves to be put through what I am being put through. I am a current Cox customer and over the years I have returned equipment 4 different times on different accounts I owned. I don’t know what the problem is with this time!
Customer Loyalty 20 yrs
Preferred solution: Price reduction
Pissed off consumer
They force you when you call to get services to take land line phone service or Home Life security there bundle service. Needless to say the home life contract is for 24 months and NO one tells you that on the phone.
They will not waive the fee at all and you are forced to pay a $275 cancelation fee. They are not forth coming to their customers, this is something that should of been spelled out and told to you on the phone when you inquiring for internet and cable. this is BS and their needs to be a law suite filed.
Cable companies are always out to screw their customers and something needs to be done about it. This is not right nor is it fair.
- Will never use them again
Preferred solution: Full refund
Being charged a monthly fee to have my phone number unpublished
This was posted to Facebook, and I am still waiting 3 days later...
Preferred solution: Let the company propose a solution
Promised bill
Faulty Billing and Terrible Customer Service
Constant rise in cost for cable
- Price increase every 6 months
Preferred solution: Price reduction
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So you’re one of those people who thinks you’re account is due when you say it is, not on the actual due date lol