Dennis S Wem

Billing Practices are insulting

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I received a nasty past due notice that was sent before my account was due. Cox had cashed my check before the due date.

I call to complain and decide to use their chat service. They take about 10 minutes to finally respond they can't find any amount owing on my account. Threatening someone with being taken to collections is BS given they were paid on time. I hate dealing with Cox but no other cable option so I am stuck.

The word count is not working properly so I will keep typing until I reach 100 words.

I doubt that Cox takes these consumer complaints very seriously since it seems to be very poor year after year. I am done.

View full review
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

1 comment
Guest

So you’re one of those people who thinks you’re account is due when you say it is, not on the actual due date lol

sadaf Lup

Sent my account to the collector service without any notice

closed my account with them due to extra charges they put on my account without letting me know and had to close that account and made sure there is no charges left and I was told they would make a note of that. but received a mail after 3 months that my account was sent to the collection service for the ACTIVATION FEE even I had that account closed!!! and didn't receive any notification for that charge till they sent it for the collection and when I called them she mentioned yes there is a charge for activation!!! well I didn't know once you close your account you would get charged and they send it for the collection service without any notification.
View full review
Reason of review:
Poor customer service
Diana D Blx
map-marker Pensacola, Florida

Customer of 26 Years-NO MORE!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I initiated a chat with customer service to inquire about past due balance. Was given an amount by customer service and made that exact payment right then. Service had been interupted, customer service told me that our service would be turned back on with that payment. I waited several hours and it still was not on. I then called tech support. They informed me that our account had a block on it and could not be removed until the following day. Instructed me to call recievables management. I called the number provided the following day, still without service. I was then told i needed to make an additional payment to restore service. I asked for a supervisor. Spoke with Kayla. She said she would not honor what i was told by customer service less than 24 hours prior and that i needed to make an additional payment. I had to ask her to repeat herself several times due to loud background noise, people talking/laughing... I asked her if i could record the call because i did not want to ever be put in the position again that happened with the customer service rep on chat (being given an amount to pay and was promised my service would be restored to find out tge next day that would not be honored). When i made the request to record the call she became extremely aggitated, refused to help me any further and hung up. Now she has made notes on my account stating that no one is to over ride the block and she was supposed to be a supervisor. Very unprofessional!!! Again, i have had service with Cox for 26 years! Yes, 26 YEARS! And they will not honor the arrangement their own employee made with a customer. I made that payment in good faith that my service would be reconnected. I have heard so many horror stories with Cox... It is sad that they do not value customer loyalty at all. Not to mention, the tv service we paid extra for, some of the channels had a box over them making unviewable. We had a technichian in our home several times and none could fix the problem. He took with him equipment that he never turned in that we are still being charged for! Horrible business practices!
View full review
Reason of review:
Poor customer service
Donna A Cyn
map-marker Chandler, Arizona

Worst Service Ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After having Cox replace our Modem on an average of every 4 months, I found out that Cox was installing refurbished Modems; some as old as 2010. 1. The Webmail design is awful and browsing is very, very slow. 2. Cox forces customers to change their password every 3-6 months, depending on which Rep answers the call. I have NEVER had my email password compromised since using the same password for years. 3. Most of the Reps are poorly trained or clueless and not been able to resolve customer issues repeatedly. 4. Cox has a first level repair person to our residence repeatedly who are unable to fix the problem. This has happened numerous times until we demanded that a second level repair person is sent to resolve a problem when the first level repair person is not able to do the repair. It's ridiculous! It is my hope that other communications companies will come along that has integrity, provide good customer service, and competitive enough that forces Cox need to make for their customers or lose them.
View full review
Loss:
$1000
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Aweful

I switched from Verizon to cox because the deal was better, I had Verizon’s lowest and cheapest internet and it was so much better then cox. As I’m writing this I’m waiting for a supervisor to answer his phone. The phone has been ringing for 5min. I’m not lying. If u want to go to cox because it’s cheaper, remember that I get what I pay for and it looks like I paid for ***
View full review
Reason of review:
Bad quality
Inderpreet K

Bad ...Bad and BAD

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They charged me twice for everything

- Deposit twice

- Cable did not work and called them ...they sent a tech and never told me $75 charge showed up on monthly bill , tech did not resolve the issues

- Called second time , sent a tech and again never told $55 charge showed up on monthly bill

- Spent almost 2 hours on call to resolve ( 2 good reps and 1 aXX HXXX)

- One bad rep told me ...I cant cancel as I don't have any option for cable in my location

- No one told my deposit will be killed if I move out before a year

- Charged me $340 against an invoice of $230 ( no explanation)

- would never recommend COX to anyone

View full review
Loss:
$350
Cons:
  • Customer services was not helpful
  • Fraudulent billing schemes
Reason of review:
Pricing issue

Preferred solution: Full refund

Timothy M Ttf

Ignorant and poorly trained agents

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Called to get reduction on bill, they offered 4 bucks off or I could downgrade service. New customer pays 50 bucks a month less than current customer.
View full review
Reason of review:
Pricing issue
Michael A Lbd

Bogus collections

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hi Mr, Wise,

I have been a Cox customer on and off for at least the past 10 years. I have spoken to customer service, escalations, collections, and billing on this issue and I have unable to get it resolved. I am reaching out to you in an attempt to resolve this issue.

In 2011 I was a customer of Cox in Chandler, AZ with TV/Internet service. When I cancelled my service due to moving to a location without Cox service I was contacted by a Cox employee in the area who offered to pick up the Cox cable box that had to be returned. I later was informed that he was a contractor for Cox. He picked up the box and gave me a hand written receipt. Approximately a year later in 2012 I was contacted by a collections agency informing me of a balance of $527 due to unreturned equipment. I still had the receipt so I went to a Cox store in Tempe, AZ to clear up the issue. The employee at the store was given a copy of the receipt and told me that the Cox contractor who picked up the box inverted a couple numbers when he wrote the serial number on the receipt. I was cleared of collections at that time since Cox was satisfied and proof was provided.

In 2014 I was again contacted by a different collections agency and asked to pay $527 for unreturned equipment. I contacted Cox customer service and explained what happened in 2011/2012 and the collection was erased.

In September of 2017 I was contacted by another collections agency and again asked to pay for unreturned equipment... I contacted Cox again and was promised by the employee that this was the last time I would have to deal with this...

Last week, March 2018 I was contacted by Convergent Collections and told that Cox sent them my collection for $527 for unreturned equipment... last Thursday I was on the phone with Cox for 3 hours! Hung up on twice and called a liar by somebody in collections. I escalated the issue last Friday and told was contacted by Karen who informed me that there is no evidence to back up my claims and calling me a liar and I owe Cox for the unreturned equipment...

The equipment was returned as I have explained many times over the years. The issue I’m having now is I am purchasing a home and have $16,000 is escrow that I am in danger of losing thanks to this latest bogus collection! I do not know what to do at this point in time, my credit score which I worked so hard to raise up to buy my first home has dropped 70 points due to this issue... I am not paying for equipment that I returned and proved that I returned many years ago. No loyal customer deserves to be put through what I am being put through. I am a current Cox customer and over the years I have returned equipment 4 different times on different accounts I owned. I don’t know what the problem is with this time!

View full review
Reason of review:
Return, Exchange or Cancellation Policy
Angel B Mxy

Customer Loyalty 20 yrs

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Can't afford $218.00 per mo. they offered me $10 off per mo. for 12 months AFTER 20+ YEARS. They said bundling is cheaper, so I'm stuck with a phone I don't even have plugged in. I have cable with $10 mo HBO for a year, then it goes up. Along with two mini boxes at $2.99 per yr for a yr, and then it goes up. I have basic internet that is slow as molasses. I can't stream *** Netflix without it stopping a million times. PLEASE PLEASE PLEASE COME UP WITH SOMETHING REMOTELY CLOSE FOR ONLY INTERNET AND A FEW CABLE CHANNELS AND I'M GONE! {{Redacted}}
View full review
Reason of review:
Pricing issue

Preferred solution: Price reduction

kelly d Zao
map-marker Chandler, Arizona

Pissed off consumer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They force you when you call to get services to take land line phone service or Home Life security there bundle service. Needless to say the home life contract is for 24 months and NO one tells you that on the phone.

They will not waive the fee at all and you are forced to pay a $275 cancelation fee. They are not forth coming to their customers, this is something that should of been spelled out and told to you on the phone when you inquiring for internet and cable. this is BS and their needs to be a law suite filed.

Cable companies are always out to screw their customers and something needs to be done about it. This is not right nor is it fair.

View full review
Loss:
$275
Pros:
  • Will never use them again
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

5 comments
Guest

This also happened to me.

Guest

That's weird cause with COX you don't sign a contract

Guest
reply icon Replying to comment of Guest-1484452

Yes you do just by saying yes on the phone you are now locked into a contract, like it or not.

Guest
reply icon Replying to comment of Guest-1484452

Yes you do just by saying yes on the phone you are now locked into a contract that you cannot get out of without a large fee.

Guest

How can Cox charge for services not yet rindered, when you move to another city and do not elect to use Cox at new residence they will charge you for the unused contract (505.78 was charged me) because I did not reassign a contract at my new address. They do not care at all. Never again.

View more comments (4)
Anonymous

Being charged a monthly fee to have my phone number unpublished

After being inundated with a boatload of robocalls and other unsolicited calls, I called Cox to see if my number was public/listed. Was told that it was. When I asked to have it unpublished/unlisted, I was told that they could, but then my monthly phone bill would increase by $2.13 per month. So, I have to pay now to keep my number private? That blows! The only reason I have the landline is for our fax and credit card machine. Will now be looking into changing that so I can cancel my landline ASAP. Just cut the Cox cable, and will now be cutting Cox landline services. Some nerve
View full review
Reason of review:
Pricing issue
MATTHEW R Jfu

This was posted to Facebook, and I am still waiting 3 days later...

Let me tell you a story about a Cox service visit at my home this week... We have been experiencing intermittent internet issues at my home since late last week. I called on Sunday, and Cox sent a service tech on Tuesday. The tech's "supervisor" also showed up for this call. After replacing my modem, and working on our node, service had improved. However, this did not prevent the outage for our entire neighborhood the following day, nor has it prevented our service from continuing to have these issues. This is only part - a minor part - of my concern. See, after Cox left on Tuesday, we noticed our Directv wasn't working. I spent hours trying to fix it as I have been able to in the past, but this time they had to send a service tech also. The Directv tech shows up and immediately finds the problem - ALL THE CABLING FROM THEIR DISH HAD BEEN CUT! Four hours later, my house had been rewired for satellite TV. This was an immense inconvenience to me and my family, and was (I believe) DELIBERATELY CAUSED by Cox. I called Cox yesterday to report this issue, and they said I would be hearing from someone. I am still waiting, Cox. And I am prepping my letters to the Arizona AG office, the BBB, and the FCC.
View full review
Reason of review:
Interruption of other services due to activity of service tech

Preferred solution: Let the company propose a solution

Batis m
map-marker Las Vegas, Nevada

Promised bill

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have called multiple times to lower my rate, and after many lies of them quoting something and then saying that is before tax. Some got 138, not true {{Redacted}}, later I found that it is actually 165. The first time I talked to an employee at COX they quoted me 160 only to know that it was really 180 (this was over a month ago). I called that weekend again, and a person picked who said that the person I spoke was actually a contractor, I was like I had no idea, then they told me to call back on Monday. Then called to have that lower, I talked to a guy there (about 3 weeks ago) and then he said if I get call waiting off of my phone, her can lower it to 138, I asked him that is the amount I have to pay ? he said yes. Then I found that that is really 160. I then called COX again a lady picked up and said that they would pull the audio logs to validate and if they validate that I would get 138, and she said that it would take them 1 week, I asked if I should call, she said no, you can call us in a week if we don't call you, but we should. I waited until today (Apr 5), and called them only to find that they actually never put it through, the request to pull the logs. They didn't even put a request in when that lady promised. I talked to 4 COX employees today and they handed me from one supervisor to another, the last lady said she talked to her supervisor and that there is nothing they can do, so I told them i was going to complain. Also this same lady said that she would pull the logs too, and I was like no thank you, because I know that would be yet another lie. Also she said well that is the rate we offer out of contract, so if you want to consider a contract may we can lower the rate. I was like no I don't want to get into a contract, my god. COX lies and misleads, what utility company quotes a price and then charges another, that is fraud. They are liars and cheaters. They screwed up, and then they try to mislead and lie to people to get them to join. What a crock before taxes, my GOD. Throughout the call I maintained that what needs to happen is for that rate that I was promised to happen. They didn't want to pull the logs (probably) because they know what that guy said.
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Chandler, Arizona

Faulty Billing and Terrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cox customer service has dwindled steadily over the past 20 years and so has quality tv programs. They do offer the fastest internet, but fortunately they are not the only game in town. I refuse to be saddled with higher internet costs, simply because people are dropping fake news cable. Cox can eat a big fat Cox.
View full review
Reason of review:
Pricing issue
Patricia Cfc

Constant rise in cost for cable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Last month I got my bill and it had jumped from 195.00 to 235.00 with out any warning. I'm on a fixed income and I can't afford this every month. Every cable or satellite company tells me I'm paying way too much. I'm about to switch companies. You get tired of looking at the same thing over and over, you might see it at 1:00 and again at 3:00. Snap channels is good at it . If it's not about Aaron Hernandez, it's Bobby Kristina, or O.J or Jodi Aries which you have seen forever. I was told from some out of state people that we have the worst cable companies they have seen.
View full review
Cons:
  • Price increase every 6 months
Reason of review:
Pricing issue

Preferred solution: Price reduction

  • 1
  • ...
  • 41
  • 42
  • 43
  • 44
  • 45
  • ...
  • 126