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Cox Communications review: Lack of infrastructure

2.5
Details
Every Saturday at about 6pm the cable line goes down due to too many users
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Review
#1040974 Review #1040974 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Reason of review
Bad quality

Cox Communications review: The wait at rogers ave store

3.5
Details
Cox Communications review - The wait at rogers ave store
Cox Communications review - The wait at rogers ave store
I arrived at 10:10 at 8100 rogers ave, in fort Smith Arkansas. The wait is at least 20 minutes and there is only 11 customers.
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Review
#1040767 Review #1040767 is a subjective opinion of poster.
Reason of review
Poor customer service

Internet And Wifi Review

1.7
Details
I have nothing really bad to say BUT if we are returning a product Why do we have to just sit here with equipment Why not have someone for this. It's irritating to just sit for several minutes just to return a piece of equipment. Thank you!
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Review
#1037880 Review #1037880 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
I want to get in touch with a person named lisa she said she was in resolution dept. cox is screwing with me again. I have to fight with cox about my bill all the time they take advantage of their customers always with the monthly bill. my bill just went up over 65...
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Review
#1037757 Review #1037757 is a subjective opinion of poster.
Reason of review
Pricing issue

Cox Communications - Internet Service Review

1.0
Details
My dad died of cancer in Dec. so in Feb I called cox to ask them if they could lower the bill after an increase and explained my elderly mom had medical bills and we were wondering in they could lower it to what it was...The lady in the loyalty dept was wonderful...in March the bill went up a few dollars, in April it went up again, so I called basiclly got a up yours from them after I asked to review the recorded conversation with their rep. Was sent to the loyalty dept again who didn't give a *** and sent me to their home office, which I was told oh we don't have contracts for one year, really, well it wasn't for one year it was for two...which she then tells me it was a one yr contract (hold on you told me you didn't do one year contracts, you just contridicted yourself) I asked to review the recording she tells me they only keep them for 90 days, well it hadn't been 90 days and she tells they don't have it...How convient of you...Long story short they did nothing for my mom...Way to go Cox taking advantage of an elderly woman who had to watch her husband die slowly of cancer...
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Review
#1037738 Review #1037738 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Problems with payment

Short Review on April 20, 2017

1.0
Details
4 times have called and the last time was disconnected. Took a half day off and still cannot figure out the problem.
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Review
#1037080 Review #1037080 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Cox Communications review - Cox will shut you off if you complain about there service ...
Cox Communications review - Cox will shut you off if you complain about there service ...
I have been a long loyal customer of Cox for years ... 20 or more ... For 6 months my cable has not worked correctly ... Cox has had all type of people out here trying to fix it ... It is still not working ... They left extra cable on the box and did not even pickup...
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1 comment
Anonymous
#1316288

So now that it's off are you paying?

Review
#1034699 Review #1034699 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Cox Communications Bundle Review

1.0
Details
My bundle package discount started at 99.00 with just basic TV, no premium charges. My bill has gradually increased to over 186.00. Cox has the monopoly in my area so they know you have to choice to keep paying the continued rising costs fir services. Should be a law against this! Ridiculous!
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Review
#1033886 Review #1033886 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - Technical Support Review

I have been a current customer with cox cable . I have had nothing but bad experiences with customer service and technicians. I have called over a dozen times on internet and cable issues and every time a technician came out they could not correct the problem instead they said it is user error or some *** excuse . I even contacted the corporate office in Georgia and sent them a letter about my experiences and no one sent a email to me about a resolution on my problem . I still continue to have service issues and pointless calling customer support because they can not do a simple task .
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Review
#1033301 Review #1033301 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Bad quality

Cox Communications review in Parma, Ohio: Representatives lie to you to get you off their line

1.0
Details
My whole DVR recordings just deleted on Sunday, coincidentally after I posted here on Facebook. I spent an hour on the phone on Sunday trying to get my DVR recordings back. Jason told me you could and would call me by yesterday. When I called today, another customer service person said that Jason lied to me to get me off the phone and that you can not restore them (or watch them on Demand since they are gone). I believe someone from COX deliberately tampered with me box in retaliation and that everyone that I have spoke to in the last 2 days and at the Cox store in Parma lied to me,. You can't rely on anything said because the next person will just tell you something to get you off their line.
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Review
#1033262 Review #1033262 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Dishonest company
  • Breach of contract
  • Customer service i received and the resolution
Reason of review
Poor customer service
Loss
$299
Preferred solution
Let the company propose a solution