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Cox Communications - Overcharge of invoice

1.0
Details
After the many years I have had your service, I am shocked at how much you have increased the invoice! I did call however, no one was able to help me with reducing this with any type of promotion. Since you do not offer any special program to seniors and people with disabilities, I just want you to know that I am searching now for another alternative and will be changing my tv service as soon as possible. Perhaps you are not aware that there are companies out there with offers that are almost one half of your charges. Because I had been with you for so long, I was actually thinking of adding my phone and internet to my plan with you and then I received your current invoice - of course, this is now out of the question. So I am paying this grossly overcharged invoice however, I really feel you are taking advantage of me with these charges. Frances Caporaso Irvine, Ca. 92620 949-559-8695
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Review
#1027294 Review #1027294 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Cons
  • Price increase twice per year
  • Lack of offering price savings to current clients
Reason of review
Pricing issue
Preferred solution
Price reduction

Cox Communications - Cox su{#s

here we go again with another price increase. i have advanced basic, no,pay channels, and lowest speed internet and it will be going up,over $145 a month. out of all the channels i get i watch maybe 20% max. luckily i do not use netflix or other streaming video service as cox now wants to charge extra for using bandwith over what they want to give you. so price increase and product decrease. aahhh corporate america at it's best. i cannot lower internet speed and if i get rid of what i don't watch it will eliminate what i do watch. what a ripoff. we need competion, not one company has one area. DISGUSTED !!!!!!!!
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Review
#1023801 Review #1023801 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications in Metairie, Louisiana - Service vehicle #33744 blocking sidewalk on Transcontinental. 3/18/2017

1.0
Details
Hello Today on Transcontinental in Metairie service van #33744 was blocking the sidewalk. My friend is in a wheelchair and I had to bring her out onto Transcontinental to get to the corner. The service man was at a corner house and could have parked on the side street. We walk this area a few times a week and it is not safe on busy Transcontinental. First you have to go down a driveway curb backwards into Transcontinental and go about twenty yards before getting to the corner. I am sure cox commutations would not want to put handicapped people in any type of danger. Photos attached. W Teague cookseyt23@aol.com
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Review
#1022616 Review #1022616 is a subjective opinion of poster.
Service
Cox Communications Vehicle Driver
Cons
  • Blocking the sidewalk
Reason of review
Poor customer service
2.4
Details
Have been with Cox a long time. Many years ago a supervisor informed me to "re-shop" my bundle when my agreement was up. Jan 2016 It was time to "re-shop. I committed to 2 year bundle package/agreement. Never once was I told that my telephone or my promotion discounts...
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3 comments
Anonymous
#1342420

Hoping some contract lawyer starts a class action lawsuit against Cox Communications for their so-called 2 year contract with a quoted price before the contract starts and then you must call "before" the first year is up to renegotiate a new price. Huh?

I thought I would be paying the stated price for 2 years. No, the retention department says the 2 year contract is to protect me from any increases within those 2 years. Okay, so why would I have to call the retention department before the second year begins to renegotiate a new price if the 2 year contract is supposed to protect me from price increases??? Their answer is that the price quoted before the 2 year contract begins is a "promotional price." It doesn't matter if this is a promotional price or any other kind of price.

A 2 year contract at X dollars is exactly that. I believe the goal for Cox is to get you contractually obligated to them and then play smoke and mirrors after the fact.

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Review
#1021804 Review #1021804 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - Customer Care Review

Ultimately, after finding it necessary to ask to speak to a supervisor, then her arguing with me, she found a way to put my bill back down to what I'd been paying, rather than paying the $55 increase they tried to stick me with. I thought it was very unprofessional for the supervisor to argue with me about the fact that the rep had asked me the same questions I'd already responded to, instead of getting on with the business of helping me!
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Review
#1019765 Review #1019765 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
4.3
Details
I currently live in an apartment for almost a year and a half and I have had Cox Internet. I decided that I wanted their contour T.V and I wanted to be able to record. I had someone come to set it up and my apartment didn't have the correct wiring. I had an appointment...
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1 comment
Anonymous
#1301639

Cox customer service has definitely gone downhill. I had a Loyalty rep that just wanted to ask me the same questions repeatedly instead of using my answers to help me!

Then after I got a supervisor on the phone she just wanted to argue with me! I'd really like to have someone that actually knows how to be professional answer the phone!

Review
#1016501 Review #1016501 is a subjective opinion of poster.
Service
Cox Communications Tv Service Installation
Pros
  • Internet package
  • Special prices
Cons
  • Service for setting up tv
  • How cox did not install new wiring for free
Reason of review
Installation confusion not on my part.
Preferred solution
Let the company propose a solution
Cox representatives in their retention department make special offers and often you will receive that offer per a month's billing only to have it change to the original amount the service was listed or offered for. In my case, the bundle I had was going up...
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Review
#1015476 Review #1015476 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications Vehicle Driver Review

The driver in a white Chevy Cox number 43803 is on her phone and driving erratically not paying attention to the road.
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Review
#1015039 Review #1015039 is a subjective opinion of poster.
Service
Cox Communications Vehicle Driver

Cox Communications - Review in Telecommunications category

1.3
Details
I was on hold for over a half hour waiting for someone to answer. At which time i was transfered twice. The reason for my call was, i was charged two hundred dollars for early termination of my cable package. I never terminated service, i still have service. When i asked about the charge? I was told because my cable was shut off and turned right back on because i forgot to pay. No only was i charged 30.00 reconnect fee, but the also charged a early termination fee of 190.00.
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Review
#1013323 Review #1013323 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Problems with payment

Cox Communications Homelife Security System Plan Review

1.0
Details
I was on a 12 month agreement at about 150 a month for 12 months all of a sudden my bill is almost 300 bucks they keep advertising a free indoor camera for Homelife and it's not free my bill for homelife started out at 29 bucks a month with the camera it went to 54 bucks a month this company does not honor its agreements at all
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Review
#1012651 Review #1012651 is a subjective opinion of poster.
Service
Cox Communications Homelife Security System Plan
Reason of review
Pricing issue