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4.3
Details
I currently live in an apartment for almost a year and a half and I have had Cox Internet. I decided that I wanted their contour T.V and I wanted to be able to record. I had someone come to set it up and my apartment didn't have the correct wiring. I had an appointment...
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1 comment
Anonymous
#1301639

Cox customer service has definitely gone downhill. I had a Loyalty rep that just wanted to ask me the same questions repeatedly instead of using my answers to help me!

Then after I got a supervisor on the phone she just wanted to argue with me! I'd really like to have someone that actually knows how to be professional answer the phone!

Review
#1016501 Review #1016501 is a subjective opinion of poster.
Service
Cox Communications Tv Service Installation
Pros
  • Internet package
  • Special prices
Cons
  • Service for setting up tv
  • How cox did not install new wiring for free
Reason of review
Installation confusion not on my part.
Preferred solution
Let the company propose a solution
Cox representatives in their retention department make special offers and often you will receive that offer per a month's billing only to have it change to the original amount the service was listed or offered for. In my case, the bundle I had was going up...
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Review
#1015476 Review #1015476 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications Vehicle Driver Review

The driver in a white Chevy Cox number 43803 is on her phone and driving erratically not paying attention to the road.
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Review
#1015039 Review #1015039 is a subjective opinion of poster.
Service
Cox Communications Vehicle Driver

Cox Communications - Review in Telecommunications category

1.3
Details
I was on hold for over a half hour waiting for someone to answer. At which time i was transfered twice. The reason for my call was, i was charged two hundred dollars for early termination of my cable package. I never terminated service, i still have service. When i asked about the charge? I was told because my cable was shut off and turned right back on because i forgot to pay. No only was i charged 30.00 reconnect fee, but the also charged a early termination fee of 190.00.
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Review
#1013323 Review #1013323 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Problems with payment

Cox Communications Homelife Security System Plan Review

1.0
Details
I was on a 12 month agreement at about 150 a month for 12 months all of a sudden my bill is almost 300 bucks they keep advertising a free indoor camera for Homelife and it's not free my bill for homelife started out at 29 bucks a month with the camera it went to 54 bucks a month this company does not honor its agreements at all
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Review
#1012651 Review #1012651 is a subjective opinion of poster.
Service
Cox Communications Homelife Security System Plan
Reason of review
Pricing issue

Cox Communications - Technical Support Review

1.4
Details
Not all the people are incompetent but what poor tech support and customer service i have been calling for 5 days and every time you get a different excuse. I end up buying a ney wifi modem and they still cant get working after being a loyal customer for almost 7 yrs i have had enough. They also sId they had some outage and said 5 different times that it would be fixed they wouldn't even check outside to see if something wasn't working, but will send some slob out that trashes your house another week later. POOR IN ALL CASES
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Review
#1010199 Review #1010199 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Poor customer service

Cox Communications - Cox Caused Problem with e-mail; Now Cannot Fix

2.0
Details
On 2/11, Cox informed me my email was not linked to an active internet service account. I had to call them or they would delete the account. I called and was told Cox had changed my account number a few years ago to accommodate a new billing platform but did not link my email account to the new number. Now they are rolling out a new webmail platform and that is why they caught it. I told them this is a business account that generates income; I was told no worries, the email account would linked to my internet account number. This is where trouble starts. They did the linking and immediately thereafter I cannot receive email. I start calling tech services. Three "Tier 2" tickets escalating the problem to the specialty tech team and 6 days later, I still cannot receive email. After being told it takes 24-72 hours for a ticket to be executed on ( I was told this repeatedly, most recently 144hrs after the first fix ticket was processed), I asked to talk with management or I would stop using Cox for my home and business. Nope, not possible I was told. With managements clear indifference - allowing a customer service process that aggregates a situation - why should I continue as a loyal client after 19 years? Magic Jack for phones, my domain provider to host my email, and thank God Google Fiber just arrived in San Diego. No wonder Cox is losing customers.
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Review
#1009876 Review #1009876 is a subjective opinion of poster.
Product
Cox Communications Account
Cons
  • Management does not care if i leave
  • Escalation process for unresolved tech issues after 72 hours
  • Non-responsive tier 2 techs
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Email Nightmare

Cox Communications - Customer Care Review

I just moved to a new state and made a quick decision to go with cox for cable/internet/phone. They are the absolute WORST company I have ever had to deal with in my entire life. I have had five missed appointments for my installation and the customer service agents are all liars. The have made promises for scheduled services and even promised to credit my account for not showing up but nothing has happened and they are giving me a hard time just to even cancel my account. Don't go with cox they offer *** poor services ANY other company is better than cox!
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Review
#1009499 Review #1009499 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Order processing issue

Cox Communications - Tyson Employee number 19274

1.0
Details
Employee did not offer any solutions to my issue in regards to cox security alarm system. Employee refused to escalate call to upper level. Employee treated me like I am asking for charity. I am a new cox home security owner. I would not recommend cox home security service to anyone. This was a horrible customer service thus far. Employee did not offer any solutions to my issue in regards to cox security alarm system. Employee refused to escalate call to upper level. Employee treated me like I am asking for charity. I am a new cox home security owner. I would not recommend cox home security service to anyone. This was a horrible customer service thus far.
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Review
#1008673 Review #1008673 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Representative who handled my call
Cons
  • Representative who handled my call
  • Tyson 19274
Reason of review
Poor customer service

Cox Communications in Chandler, Arizona - Cox communication is the worst

1.0
Details
From the installation I knew this was going to be a headache. We were told we would get speeds up to 50, although the minimum is 20, we would be on the high end. We have never had over 24 and our service keeps dropping. It has cost my wife untold wages because of this. We are now told by Cox that the modem they sold us is the wrong one and are going to start charging us rental fees on the equipment they sold us. They also suggest we take the one sold to us...that is wrong and go to the Cox store and rent a new one from them. The email ended with if this doesn't work my wife can go to their store and swap out more equipment for even higher rent. There still is no assurance our speed will increase, but rest assured that our fees will increase. The other complaint is that every time I ask a question that they refuse to answer because it will show Cox to be the cheat they really are, they assign a new person to chat with us. I have 4 emails with no answers as of yet and the questions are mounting. Can someone please direct me to a company that operates on old world honor and integrity. Cox is a rip off company no wonder they only have 1/4 of one star. I wish I had seen this before I started using them.
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Review
#1007791 Review #1007791 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Pros
  • Being with a different company
Cons
  • Incompetent e-care specialists or liars
Reason of review
Poor customer service
Loss
$168
Preferred solution
Cox comes out and runs a hard wire to my wife's office and install the correct modem and our billing doesn't change for 2 full years.
Tags
  • Lousy Cox Communications