Cox Communications
Reviews and Complaints
Satisfied customer
Recently upgraded to contour and picked up new boxes Saturday 19 May at the Red Mill location. After signing in and waiting for assistance, I was assisted by Mary, who was extremely professional, courteous and helpful.
After introducing herself she proceeded to help me. Every stage of the transaction was explained thoroughly before she proceeded. She was focused throughout the entire process. It was simply her personal touch, that made the experience one I will always remember.
At the conclusion of the transaction, she shook my hand and wished me a good day.
Something that does not happen these days. She is an exceptional customer service employee.
- Professional
They dont know how to treat new customers
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Verified ReviewerTerrible
Resolved: They Won't Let You Downgrade You Service!
The requested billing adjustment was made to my acct.
She advised me that people who have purchased the Amazon firestick and want to get rid of their TV service and only keep the internet will be paying the same amount, and that everyone thinks they are saving the world by cutting the cable TV cord. I was absolutely horrified. Her name was Ahnna. At least this is what she told me on the phone.
She went further to say, I would not receive any discount even though I was cancelling my $115 a month TV service, since I don't really watch TV anymore except for movies, and they were not providing movies I wanted to watch. This is why I purchased the Amazon firestick and bought a Netflix subscription for less than $15 a month. This meets my needs along with my internet service. I felt bullied about my own money with this company.
I have been with them for 1 year and never been late or missed a payment. I will be getting a new provider next month.
They can enjoy the last payment they will ever receive from me. Goodbye Cox!!
- Internet speed
- Provision of service without downtime
- Being a customer for years until billing makes a mistake
- Billing practices
- Incompetent e-care specialists or liars
Preferred solution: I want a price reduction of my service, I only want to pay for the internet period!
Hopeless!!
Cox House visit ends by 911 call!
- Internet speed
- Representative who handled my call
- You are stuck with them
- Customer care
Price match guaranteed, later retracted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible product with empty customer service
Theft and disonisty
I got contract with cox communications for tv and internet with a 2 year term at 88.00 per month, within 1 year my bill went well over a hundred. and now my bill is over 200.00 per month.
I have tried to reason with them but all I get is a larger bill. this is a vary dishonest and thieving co. and I have all the bills and paperwork to prove it. I am a disabled vet and I am on fixed budget and this is beyond me.
The communication industry billing has gotten out of control.
I will cancel this provider and see what is out there. good luck to you all and be carful on your set ups bc
Cox is awful
Inaccurate Technical Info? Cost passed on to customer
I recently switched from another carrier to Cox. During the process of evaluating my option, I was told that I could use the other carrier's modem to carry their internet signal.
Apparently that was incorrect; mistakes happen, I get it. However, instead of offering me a free modem or a free rental for at least part of my contract, they refused to make any accommodation or adjustment.
Therefore, I had to purchase a modem with my own money to address the situation.
Had I known that I was going to have to incur the additional cost and aggravation involved in trying to address the problem, I would have simply renewed with my old carrier.
Looks like customer service in the telecommunications industry is truly dead. At least you can count on Amazon!
Preferred solution: 1 month of free tv and cable service
Service stops in the middle of reading emails or i can't access email at all.
Preferred solution: Let the company propose a solution
Cox E Mail sucks
Lately cox email is down or just wont work/ They shoils go back to the
old E mail that worked! At night when I try to check my E mail I get
the response that this site cant be reached!Your Email is to short {{Redacted}}
This day is getting to be to long what about tomorrow or the next day or week or monthYesterday was not a holiday and it kind of sucked just like cox email {{Redacted}}
Argggggghhhhhhhhhh
Preferred solution: higher speeds and cheaper prices
You can do better than Cox
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I just had this same experience today. Got rid of the cable to go cordless, since there are now soooo many FREE streaming apps that take up my time when I go to watch something...
I hardly ever even used my Spectrum cable!!! They treated me like trash for trying to downgrade to save money on something I wasn't using for the past year... All I wanted to keep was the house phone and internet, and I got a complete run-around on "why it was stupid and I wouldn't save as much as I thought ($110)... Spent an hour on the phone arguing, was LIED to, got my services taken away, and somehow still ended up with a $30 HIGHER price than what I was quoted?!
OH, and forget being pro-rated!!! They NO LONGER do that, whether you change your service 1 day after your new cycle starts... So now I am paying for A MONTH of services I won't recieve?? Even though I literally waited to change my service the day before my new cycle...
Somehow I still have to pay the old price?? HOW DOES THAT MAKE SENSE?? They charge me on the 30th of the month, but I have a 12 day grace period because that's the original start-up date... So they want my payment for my next month 12 days early!?
I literally hate them at this point. Scam artists.
The Cox system is set up to frustrate and overcharge, which means no matter how friendly or capable the customer service people, they can only end up costing you more money for less service. What you get is the runaround, and abject apologies, and no refunds.