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Cox Communications - Deal Review

1.0
Details
I was calling to receive new customer services from them. While looking for just internet, i had found a great deal online for internet and cable. The internet preferred is offered at $59.99 and if you bundle with the basic cable with free hbo, you would only pay $58.99. An entire dollar less than the price of just internet. So of course I decided I would go with that. So I call and ask to change to that deal. It took about 4-5 different people to find the promotion. I'm told to go head and have the internet installed first then Call back to be considered an existing customer to quality for the deal. I get the internet installed and called back. And of course I'm told a whole nother story. They refuse to give me that deal and tell me that there's nothing they can do about the wrong information given to me by the other people(including a supervisor) had given to me. These people seriously do not know what they're doing. All they care about it money, they do not care about their customer satisfaction. Plus the internet they installed is barely working. Horrible over all experience. I'm cancelling services to get att.!
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Review
#1004964 Review #1004964 is a subjective opinion of poster.
Service
Cox Communications Deal
Reason of review
Not as described/ advertised

Cox Communications Receiver Review

I asked for a new box. I have been a customer for 25 years! They gave me a'fixed box.' Seriously? My next call is to direct tv.
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Review
#1004876 Review #1004876 is a subjective opinion of poster.
Product
Cox Communications Receiver
Reason of review
Not as described/ advertised

Cox Communications review: They never call you back and constantly change your plan

Tired of my plan changing and 2 year commitments. After 30 years of uninterrupted service with them, I want a plan that does not force me to call in, be on hold and wait for some child to give me the best deal I can get. I'd like the respect of getting the best deal because I'm a valued customer. I refuse to give a commitment. It is time for Cox to give the commitment to giving me, their loyal customer, the best available price without putting me on hold to fight for it. I called the corporate office 4 times and was promised a call back within 24 hours. No such call. No concern. Just endless ads for how I can save...IF I'm a new customer. That's insulting.
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Review
#1004228 Review #1004228 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Not as described/ advertised

Cox Communications review: OVERCHARGES, poor service, won't answer customer complaints

1.2
Details
I've been a customer for several years (There's no choice in my area .. Cox is sole provider) And between the price increases, the poor service, the bait/switch (they count the HD Channel lineup (Which is exactly the same content/channels of the regular lineup) in their listing of number of channels for consumer viewing .. in REALITY it is HALF That .. ) Changing the service so that they increase the prices by now requiring Boxes on EVERY TV in the house (of course at separate prices .. so if you have 2 tvs, its now DOUBLE The cost) .. The LATEST is an UNANNOUNCED PRICE GOUGING .. Cox Calls it Broadcast Surcharge AND Regional Sports Surcharge (I specifically don't subscribe to sports channels .. I do NOT Want to pay for something I will never use and I DEFINITELY Don't want to pay surcharges for that which I NEVER asked for nor signed up for in the first place) NONE of these ADDITIONAL Price Gouging is even communicated to the customer via any notifications .. it just SHOWS UP IN THE BILL!! When I go to the customer chat upon seeing this PRICE GOUGING And NEW 'surcharges' on the latest bill .. the ONLY ANSWER on their customer service chat is this where the agent ADMITS that it is NOT in my previous bills and I WAS NOT NOTIFIED "I don't see any notice on your previous bills. I do apologize for this inconvenience" (HELLO .. it is an OVERCHARGE and PRICE GOUGING .. not an 'inconvenience' .. I ASKED to have the charges removed) What was the response from the chat line? "I can't remove it. The only way will be by removing the TV essentials pack" (SINCE When is the Sports channels now in 'essentials'? THAT is also not what I signed up for at all! They never were part of my lineup) AGAIN .. I TOLD The agent to REMOVE The PRICE GOUGING OVERCHARGES here's Cox's reply .. "keep the pack and keep the charge" .. "I can't remove the charge." then there is the FACT That they are DOUBLING DOWN on this PRICE GOUGING .. by not just putting it as a line item (Which is only on the printed bill .. NOT in their system (Cox even admits only SOME customers are being gouged in this manner .. that means me)) by PUTTING This 'surcharge' also in the TAXES Section of the bill .. so now instead of this .. "Broadcast Surcharge $4.00 and Regional Sports Surcharge $4.00 for a total of $8.00" THAT is also ADDED to the TAXES portion of the bill .. (meaning that the nature of this NEW PRICE GOUGING is increasing the bill a total of $16 PER MONTH .. yes, PER MONTH!!!) and what was Cox's reply here??? "We introduced the SURCHARGE to better enable customers to track how the increasing costs of carrying sports programming drives the total cost of their TV Service higher above and beyond what would normally be reflected in periodic rate adjustments" (IN OTHER WORDS .. INTENTIONAL DEFRAUDING and PRICE GOUGING of the Customer .. no notice at all to the CUSTOMER .. and they don't care that they are GOUGING The customer) So .. by doing this .. COX increased the Taxes portion of the bill by over 21% .. they doubled down on this GOUGING and DEFRAUDING customers by an additional 6% on the TV Service with UNANNOUNCED SURCHARGES .. DEFRAUDED the customer by counting the same channels of broadcast TWICE (meaning that their lineup is HALF of what you expect .. ) And even with the Required box now on each device -- only HALF the line-up is available at any time (and the quality of the TV service is poor). Add on top of this the lousy customer service and REFUSAL To stop GOUGING customers with increases that basically are intentional FRAUD .. I'll be filing the evidence with the FCC and the State too .. hopefully there will be some prosecution of Cox for this ..
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Review
#1004095 Review #1004095 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Overestimates the number of channels in lineup
  • Will not respond to complaints
  • Adds unannounded surcharges to avoid regulatory reviews process
Reason of review
Pricing issue
Loss
$192
Preferred solution
Price reduction
Tags
  • Cox Communications Cable Scams
1.0
Details
Cox Communications - Customer Care Review
Wow this company is the absolute worst. I bought a home & decided to get Verizon since it's only $50 a month & wasn't an option in my old neighborhood. Disconnecting from Cox was quite a hassle as you can see from the statement below. They sent me a refund check for...
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1 comment
Roshad
#1282517

I can top you on that one. I have a $100 amount one my credit report from AT&T because their accounting department is a bunch of idiots!

It's been 6+ years now, before I found out my ex was cheating and I divorced him, so maybe closer to 8 years. We got a new modem for our internet that they mailed us and than an installer came to the house and brought another modem. We sent the one back to AT&T and they credited one account $100, two tickets were open and than they charged the other one $100. So instead of them figuring this all out on their own, me explaining it to them 25+ times for so many hours, which would take a simple journal entry, zeroing each other out.

I have a negative mark on my credit and my ex is in that fricken house! So I understand your frustration more than you know my friend!!!

Review
#1003807 Review #1003807 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Cox Communications - Bundle Review

1.0
Details
If you're in the market for cable and Internet look for other avenues because we have had nothing but problems. Deception and overpricing and then they didn't do what I asked them to do (even after confirmation of understanding my request) and am now being charged for a month I didn't even live in my new area. That's $121 for barely there internet speed and 14 channels (7 plus those same 7 in HD). GO SOMEWHERE else! Then they have the audacity to send us a nice little "get ya hooked while you're new" mail promotion that was the deal I asked for with more channels than previously advertised when I talked to them to set it up. This has been a terrible experience and I will be canceling my service and doing whatever I need to to not be price gouged and slapped in the face.
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Review
#1003008 Review #1003008 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Bad quality

Short Review on February 04, 2017

1.5
Details
Has anybody ever noticed that whenever there is a show exposing the negative aspects of Scientology all of the sudden that channel has weak signal . Have noticed this on several different channels during different shows , nice censorship cox cable , you too must be controlled by the Hollywood elites . Very disappointing and will be canceling service .
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Review
#1002892 Review #1002892 is a subjective opinion of poster.

Cox Communications - Bundle Review

1.0
Details
Once again price increases. 7 times last year, To watch the same *** over an over again.I like how they just send a bill for more money. I think the company should let the people that pay for it pick there own channels. Not pay for all the *** channels you give us with bundles. I,m going to pay my bill in pennys this month at cox cable. You want your money every month with the increase in price. You will now work for it. Lmao
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Review
#1000675 Review #1000675 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue
1.0
Details
Worst service ever, I moved into my new apartment and received a promotion package for $89.99 with no contract or any installation fees. Six days after having the installation done i received a bill for $195.00. Way off from what I had signed up for. When I called to...
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1 comment
Anonymous
#1279460

Just wait my bill has gone up and up from may 2016 started at 105, today it's 147. Called they told me promotions had fallen off, said they would look for other promotions, came back your bullish now 143.

Wow thanks COX. Customer of 20 plus years you think you could do better.

Review
#1000661 Review #1000661 is a subjective opinion of poster.
Cons
  • Manager didnt resolve issue or try helping
  • Customer services was not helpful
  • Manager was rude and all she did was reinstate the policy
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Cox Communications review: Home Security Scam

1.0
Details
I just found out that I can pay $99 to have a technician come out and take the home security down & install in the new apartment, take it down my self & if I accidentally break anything pay $199 or cancel service & pay $300 penalty. I have been with cox for ten years and have never been treated in such a manner. They really dont care about loyalty. Dont waste your money and join the cox scam. ADT, direct tv etc seem to have better deals. I cant believe the supervisor was so condescending and didnt care that I physically cant take the equipment down. Any scenario, I have to come out of pocket.
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Review
#999861 Review #999861 is a subjective opinion of poster.
Service
Cox Communications Service Transfer
Reason of review
Poor customer service
Loss
$99
Preferred solution
Price reduction