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Cox Communications - Home Security Scam

1.0
Details
I just found out that I can pay $99 to have a technician come out and take the home security down & install in the new apartment, take it down my self & if I accidentally break anything pay $199 or cancel service & pay $300 penalty. I have been with cox for ten years and have never been treated in such a manner. They really dont care about loyalty. Dont waste your money and join the cox scam. ADT, direct tv etc seem to have better deals. I cant believe the supervisor was so condescending and didnt care that I physically cant take the equipment down. Any scenario, I have to come out of pocket.
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Review
#999861 Review #999861 is a subjective opinion of poster.
Service
Cox Communications Service Transfer
Reason of review
Poor customer service
Loss
$99
Preferred solution
Price reduction
1.0
Details
In 2016 I moved in to this apartment and called Cox for cable connection. So they sent me one mini box for cable but a month later I found in my bill statement I got 2 mini cable boxes in my account so I called customer service to make it right but I thought they did...
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1 comment
Anonymous
#1277176

Please contact Us for better options

954302-2956. Janell

Review
#998266 Review #998266 is a subjective opinion of poster.
Reason of review
Poor customer service

Cox Communications - COX IS THE WORST COMPANY I'VE EVER HAD TO DO BUSINESS WITH.

1.0
Details
Since signing up with COX (Only had 2 choices where I live - COX or Century Link) I've had nothing but problems with internet speed, wifi failures constantly, charged me $20.00 for sending me a new modem when my Wifi continually dropping out, which in turn also droppedout when using my laptop, new modem didn't work at all. called tech support and was told by one of their tier two level technicicans that there was a problem with my PC and that I should contact Geek Squade at Best Buy or Dell. Made not effort what so ever to research the problem with me. Tech support is a total waste of time. Tech support never told me I would be charged a few for the modem replacement. I sure as *** won't pay for COX equipment problem. Highly recommend if you are planning on moving you check out the availability of internet, tv and phone services at you future home. If only Cox and Century link are the only companies in the area don't move there. Guess I'll have to move when my lease is up at Highlands at Heathbrook located in Ocala, FL.
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Review
#997700 Review #997700 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
*** poor service provider
Loss
$9999

Cox Communications - Spread the word - End Cox terrible customer service and hold on the area

Cox has a pretty good hold on the market right now due to their ability to have the best service for internet. They have recently started charging for data, Omaha area customer cannot get CenturyLink valid internet service and cell companies can only compete price wise so much. I've had terrible and i mean terrible customer service experiences with Cox. I left their service with no intention of going back until i had no choice simply because of internet. They raise prices on an annual basis and high prices at that. The word needs to get spread for them to even care about making a change. Bottom line.
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Review
#997330 Review #997330 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
i responded to a pop-up cox survey about your service and was given a free gift for responding to said survey,i ended up being charged 174 dollars for said gift if this is your idea of a gift it is not a good one and my view of cox communications has changed ,iwould...
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1 comment
Anonymous
#1388443

Yep...I just fell for the same thing in November of 2017...was using my mobile over my Cox Communication Internet (WiFi)...and thought it was a Cox promotion...but it was a scam.

Review
#996212 Review #996212 is a subjective opinion of poster.
Product
Cox Communications Gift Card
Reason of review
survey
Loss
$174
Preferred solution
Full refund

Cox Communications - COX IS A SCAM!!

1.0
Details
I first went with Cox after moving. I had direct TV which is another joke and complaint. The Sales person for cox told me that by using their bundle program of TV/Internet/Phone I would be able to save money with a GUARANTEE PRICE LOCK PROGRAM . Billing started out at $150.00..then went up to $180.00. After conversing with a Cox Complaint service I was told the only thing on my bundle that was PRICE LOCKED was my phone. I told the person only reason i got the land line was told the WHOLE BILLING was PRICE LOCKED. As of 1/19/2017 my billing is now showing $195.13. WHERE IS MY PRICE LOCK!!. COX RUNS A SCAM BUSINESS and NOW ONE CARES!!. I can;t get out of this *** until Sep 2018.
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Review
#993006 Review #993006 is a subjective opinion of poster.
Service
Cox Communications Bundle
Cons
  • Scam artist
Reason of review
Pricing issue

Cox Communications Internet Service Review

3.1
Details
Should I be getting charged for a service technician if the reason my Internet isn't working is not due to anything at all in my house including all of my equipment and cabling? If so why is there a self service install option? Please look into this because I'm being charged for a service tech for this very reason.
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Review
#992948 Review #992948 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications - Don't Order Cox Equiment Over the Phone

I called Cox to order a Netgear CM1000 modem. I had to call them because they didn't have one at my local Cox store and the sales person told me to call. In any event, despite confirming four times that I was ordering this modem and having the Cox representative repeat it to me each time, today I received a Netgear R6300 router. When I called Cox, Ty in sales told me that just because I specified something, it doesn't matter, they just ship me whatever they happen to have. I was transferred to billing to make sure I wasn't charged for the wrong equipment and the woman that I spoke with, whose name I will not give because she was very polite, confirmed what Ty told me and said if I want to get something specific, I should go to Best Buy. While I appreciate her honesty, I'm floored at how a business can have this attitude. Needless to say, I'm returning the router that they "just happened to have" and will never purchase anything from Cox again unless they have it in the store and I can hold it in my hand.
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Review
#992885 Review #992885 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Cox cable company is monopolizing areas even though monopolizing is supposed to be illegal; while price gouging customers. There should be a protest against that because how is it that you only have one option for cable; while it’s only 2 cable companies anyway. As a...
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1 comment
Anonymous
#1610644

The same practice in Oceanside, Ca. with no plans to offer other solutions.

They know it and will continue to keep doing it. I've been a customer with Cox (Unfortunately) for 18 years. My only other solution is AT&T DSL, with no plans of installing fiber in our area.

Until someone want's to go after Cox via a class action suit, nothing is going to change. They are unethical and very deceptive.

Review
#992837 Review #992837 is a subjective opinion of poster.
Service
Cox Communications Bundle
Reason of review
Pricing issue

Cox Communications - Internet Service Review

2.1
Details
Scheduled an appointment for Cox to come and see why I am not getting a signal toy modem. They were supposed to be here this morning and no one ever showed up. I called and they proceed to tell me that the order was cancelled when I missed their call to confirm the appointment. How dumb why would it cancel especially since I had just made the *** appointment. This company is the worst. I bet they want paid on time though for a service I have yet to use! Do not use Cox!!
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Review
#992450 Review #992450 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service