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Cox Communications - Receiver Review

1.0
Details
Never had a problem until *** mini boxes. Today was about 6th visit by Cox to house. Cox tech checked boxes called his supervisor came back in house and told me nothing he could do as supervisor has same issues I again called Cox and got a gal in ElPaso who said not a software issue and I should not have been told that. I asked that I not be charged for cable until fixed and was told I would have to wait for supervisor to come out to check another days delay and I can only get a window of 5-7. If they do not resolve tomorrow I am off to Direct or Dish as tired of this run around
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Review
#987302 Review #987302 is a subjective opinion of poster.
Product
Receiver
Reason of review
Bad quality

Cox Communications - Ridiculous TV remote, mediocre service

Before I belch out disapproval of service received I want to say the Tech support has always been satisfying. TV service has been disruptive at best. They keep messing with various programs or the reception gets fuzzy or the channels in package get shuffled. We're paying good money for our service but not getting all the stuff agreed to. That's despite all the sweet talk at the other end. The other issue is with the physicality and disfunctional nature of their cumbersome remote control. I mean whoever it is that makes that remote must be severely challenged and a mere mental midget. It is very large and heavy, unappealing looking and crowded w/buttons from top to bottom. We all can agree that the most often used buttons are the channel number ones and the volume buttons. Ironically these buttons occupy the lower half or even third of the remote. Human fingers/thumb are on the front of the hand followed by the palm and wrist as a point of reference for the direction I'm going in. In order to operate this piece of trash you have to hold the bottom and push the buttons. In so doing the majority 75% or so is weighing down on your hand. In contrast our regular TV controls are much more sensible and easy to use with just one hand. With the cable remote you have to use both hands which is not what most people find suitable. I've done the research and that's my feedback. That's all! Get it right.
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Review
#983527 Review #983527 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Other issue
Resolved
3.0
Details

Update by user Jan 17, 2017

After many phone calls, they came and actually did a good job on installation. Also, they have been helpful, friendly, and fast on the phone in making changes to the account and crediting me for their problems.

So, what gives? I think they are basically a decent compan...

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Review
#982098 Review #982098 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • People on phone -- always apologetic and eager to help
Cons
  • Failures to meet their written promises
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered

Cox Communications - Pathetic

Cox cable internet is in a word "Pathetic", what they charge for and what you receive are nowhere close to each other. They always want to blame it on your equipment or their favorite fix "reboot" the modem. Absolute BS. The utilities commission in NV has conveniently voted itself out of having to deal with piece of *** company so there is no resource for dealing with them other than with a lawyer....bout time mine earned his retainer. If you are just moving to the Vegas area do yourself a favor and DO NOT CHOOSE COX CABLE FOR ANYTHING, the service is poor and the customer support is clueless.
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Review
#980331 Review #980331 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality
Loss
$400
Preferred solution
Let the company propose a solution
1.1
Details
I am not too with Cox internet at its too slow... We are paying 85.93 for bad net . I don't like that one bit.. Our bill goes up and for what ??? This is getting out of hand.... If they keep lieing to customers then file a consumer complaint with your state Attorney...
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1 comment
Anonymous
#1270484

It is, at the very least, CRIMINAL the way COX COMMUNICATIONS is robbing the American public. I do not understand how they keep getting away with it.

Your bill is NEVER the amount you agreed to, they charge late fees before the DUE DATE. After hours of reporting these abuses, they claim it was an oversight and they will issue a credit to your account. WRONG.......they inform you it will take one to two billing cycles to correct THEIR errors, and then charge the customer two additional late fees of $20.00 each because you did not pay the $20.00 OVERCHARGE you did not owe anyway. My bill for 6 days of service included $9.66 for unlimited calls to Mexico!!!!

I have NEVER called Mexico. When I called them to inquire why I was charged for that, and I was told that PEOPLE IN CALIFORNIA NEED THAT!!!!!!!!! I DON'T live in MEXICO!!!!!.....I live on the Atlantic Seaboard..... Plus, as I mentioned, my bill was for only 6 days, and they charged ALL of their customary monthly rip-off fees if it is service for 1 day or 31.

Where are the governmental agencies who are funded to prevent these thefts from the American people. PLEASE, PLEASE submit any legal remedies available to customers if you have knowledge of steps to take.

PLUS, please submit the name of any company available who follows the laws of the land and doesn't cheat the consumer. Thank you.

Review
#975070 Review #975070 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications - Cox TV = Horrible value

Cox should change part of their name (Communications) to Suckers! They "sell" you packages with half of their channels being blatant advertising and shopping channels, not to mention the crazy preachers channels. If you removed those channels and the weather channels and reruns of old news and 60 year old TV reruns you'd have about 5 -15 REAL channels in their packages. Bunch of crooks. They must spend most of their money bribing their {{Redacted}} in Congress to allow them to keep shearing all of their sheeple customers. Big cities should band together and close them down and run their own fiber optic network for internet and TV services. Love to see them run out of town by a Mayor with a spine!
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Review
#969639 Review #969639 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Bad quality

Cox Communications in Phoenix, Arizona - Poor service and lack of concern after 30 yrs.+ as a customer

1.5
Details
For the past 11 months, phone and cable TV service has been poor--constant loss of conversation due to static on phone line and cable TV box needing to be re-booted numerous times. After several attempts to resolve, told Cox person I was looking for another provider after 30+ yrs. as a Cox Customer. A field tech then visited my home and tried to fix problem with the same, worn-out Cox solution--reboot the signal and change the modem. This has been done numerous times in 2016 with no success but that's all the tech's know to do. In 11/16, last tech. said he was now personally assigned to my account and if any problems, call him directly. Same problem surfaced 45 days after he left my home so I phoned and left a message to call but he did not return my call. Tried to leave another message the next day but now his Cox cell phone was full and wouldn't take any more messages. Terrible service and it doesn't seem like anyone with Cox in Arizona cares. The company seems to pride itself on being a great place to work when they should be focusing more reliable equipment, knowledgeable techs and improving customer service.....Jim Brandes.
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Review
#968951 Review #968951 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Concept of having a cable provider
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Cox Communications - Equipment not recieved by COX two years later sent to collection for $150

Cox sent a replacement modem that I did not request. I mailed it in their envelope. Used the new modem and then sold our house. When I returned the new modem and all the boxes with every power cord and remote I was told that the old modem was showing owed. I said I mailed it in the envelop tCOX provided and that Cox must have lost it. if I was going to not return a modem don't you think I would keep the new one? The new house we used cox and have over 14 boxes and modem. Not once did someone call to say that COX decided the lost modem was not their fault but I recieved a collection notice for $150 seriously been on the phone for 15 min and no one cares that I spend $450 per month on service they are willing to have me leave as a customer over a ancient modem that woudn't even cost $25 now
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Review
#968911 Review #968911 is a subjective opinion of poster.
Service
Cox Communications Internet Plan
Reason of review
Return, Exchange or Cancellation Policy

Cox Communications Mini Box Audio-Video Receiver Review

I live in a place where they pay the cable bill but since I got these *** boxes I had to put it in my name now I have a bill for $100 that I should not have to pay when I pay a bill already this is a bunch of *** from Cox they should take these boxes and stick them up their *** all I want to do is rip us off and charge us for stuff we don't need
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Review
#967657 Review #967657 is a subjective opinion of poster.
Product
Cox Communications Mini Box Audio-video Receiver
Reason of review
Problems with payment

Short Review on December 05, 2016

Cox cable..I miss you ! Have Directv and hate it. Please forgive me
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Review
#967499 Review #967499 is a subjective opinion of poster.