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We have been trying to resolve issues on our bill for 4 months now. We are being billed for services we do not receive and in no way did we authorize. Our bill went from a pkg. deal of $140.00 +tax. All of a sudden our bill is $260.00 a month. My husband and I are both...
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1.6
#1083127
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I called to see if I could get a reduced rate for my bill, thinking that they might be offering an incentive package. They proceded to remove my cox solutions program without telling me. When I discovered that I no longer had the service I called to find out why. I...
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2.4
#1082830
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I went into the Cox store near 51st and Mingo, in Tulsa, Ok. today to have my internet changed to try and save some money. I take care of 3 Cox accounts, my parent, my oldest son's and my family. Two weeks ago, I went into the same Cox location to see about saving some...
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1.0
I liked
  • Leaving the store
I didn't like
  • Rude customer service
  • Managers not even knowing their own promotions
#1082367
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Cox Communications - Thanks for Not Helping Me

Cox Communications
#1063353
1.0
Details
Cox bumped my bill price without notice. When I called to change the bill back to the "promotional" price, they "couldn't change it" or offer any discounts, nor was there any way for her to change the bill as it stood. Not okay, Cox.
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Cox Communications - James may phone disconnected

Cox Communications
#1050176
1.1
Details
Phone was disconnected almost a week was told it was not disconnected found out later we're disconnected and reconnected burned up modem would not replace was forced to upgrade with inside modem my phone will not work without house power no good for an emergency
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Cox Communications - My home phone was disconnected to make me you do upgrades home phone is down right now waiting for upgrades

Cox Communications
#1049643
1.6
Details
Call two different days was told not disconnected when technician came out told me I was disconnected they still tell me I'm not disconnected technician told me they burned a modem up when they disconnected this all started two weeks ago when they downloaded new software for my Caller ID and now they deny it case number 459-1975
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Cox Communications - Lack of infrastructure

Cox Communications
#1040974
2.5
Details
Every Saturday at about 6pm the cable line goes down due to too many users
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My bill for cable, internet, and phone (which i don't need but was told was cheaper to include) was $245 .... for cable and internet!!! I've been a customer for over 25 years and this is their "loyalty" program. I told the gentleman i wanted the most basic tv i could...
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2.3
#1082039
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So, I have a bundle package with Cox started at 90.00 a month. two yrs later my package deal is coming to an end and luckily i'm moving. So I call to transfer service, they zero out my account ( without telling me that they are taking another 235.00 in payment off my...
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#1081676
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Just spoke to cox customer service to get my bundle changed so I'm not paying $200 a month...she said there is nothing she can do. Later in the convo I repeated that back to her...she denied saying it, then continued to say she ASSUMES there is nothing she can do to...
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1.0
#1079089
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I called and asked a simpke question about switching service in my house I had initally done it onlune and was a bit confused immediatly the agent was so rude barely wanted to answer my questions and when I couldnt hear her she screamed the answer to me again the...
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1.0
#1078714
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We are moving to a Cox monopolized service area. When trying to set up service, and spending 30 hours on the phone in their phone mail *** runaround, constantly being connected to someone who was less than literate, asking for specific dates to ship equipment, no one...
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1.0
#1075851
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Wonder how a large company can be so inept. My elderly moved apartments today at the same address. Basically same address, different apartment number. I called Cox to get her internet switched. After locating her account they asked what apartment she moved to. Gave...
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1.0
#1071313
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I have been a customer of Cox Communications for over 5 years. On or around May 22, 2017, I called their technical support line because I was having a technical issue with my DVR box. The representative, unsolicited, told me about a customer loyalty package that she...
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1.7
I liked
  • Being a customer for years until billing makes a mistake
I didn't like
  • Wasting my time
  • Fraudulent billing schemes
#1070853
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