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I decided that cancel my cox cable after a $58.00 jump in my monthly rate. When I inquired about the jump I was told it was because of my speciality services. The Customer Care person I spoke to said at best he can give me a new rate of $229. Per month which is still...
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1.4
#1032957
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Ordered service online at a special price of $89.99. Advertised as an total estimate of $103.89 including tax. However, first bill is for $124.49. Bill includes $20.40 in a slew of various taxes. Yet, when ordered online it did not say at any time that taxes w/b $20+...
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1.0
#1032318
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To any future customers, do yourselves a favor and move right on past this company! I was promised a $200 visa card if I signed up, but literally 3 weeks after they installed my services and by services I mean cable, Internet and a phone line. I asked for something...
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Anonymous
Anonymous

Many people take Internet/ Cable companies to Small Claims Court and win their cases. If you think you can prove in Court that you've been deceived and cheated, bring a lawsui...

1.1
#1030721
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Short Review on April 20, 2017

Cox Communications
#1037080
1.0
Details
4 times have called and the last time was disconnected. Took a half day off and still cannot figure out the problem.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Cox Communications Bundle Review

Cox Communications
#1033886
1.0
Details
My bundle package discount started at 99.00 with just basic TV, no premium charges. My bill has gradually increased to over 186.00. Cox has the monopoly in my area so they know you have to choice to keep paying the continued rising costs fir services. Should be a law against this! Ridiculous!
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Customer service
Discounts and Special Offers
Price Affordability
Value for money

Short Review on February 28, 2017

Cox Communications
#1015039
The driver in a white Chevy Cox number 43803 is on her phone and driving erratically not paying attention to the road.
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Homelife Review

Cox Communications
#1012651
1.0
Details
I was on a 12 month agreement at about 150 a month for 12 months all of a sudden my bill is almost 300 bucks they keep advertising a free indoor camera for Homelife and it's not free my bill for homelife started out at 29 bucks a month with the camera it went to 54 bucks a month this company does not honor its agreements at all
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I spent one hour on the phone and never reached a resolution. I first spoke with billing and they could not understand the issue was they charged for services AFTER the account was closed. They rationalized that since the bill was paid they saw no issue but it is...
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1.3
#1029360
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After the many years I have had your service, I am shocked at how much you have increased the invoice! I did call however, no one was able to help me with reducing this with any type of promotion. Since you do not offer any special program to seniors and people with...
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1.0
I didn't like
  • Lack of offering price savings to current clients
  • Price increase twice per year
#1027294
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here we go again with another price increase. i have advanced basic, no,pay channels, and lowest speed internet and it will be going up,over $145 a month. out of all the channels i get i watch maybe 20% max. luckily i do not use netflix or other streaming video service...
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#1023801
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Hello Today on Transcontinental in Metairie service van #33744 was blocking the sidewalk. My friend is in a wheelchair and I had to bring her out onto Transcontinental to get to the corner. The service man was at a corner house and could have parked on the side street....
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1.0
I didn't like
  • Blocking the sidewalk
#1022616
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Have been with Cox a long time. Many years ago a supervisor informed me to "re-shop" my bundle when my agreement was up. Jan 2016 It was time to "re-shop. I committed to 2 year bundle package/agreement. Never once was I told that my telephone or my promotion discounts...
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Anonymous
Anonymous

Hoping some contract lawyer starts a class action lawsuit against Cox Communications for their so-called 2 year contract with a quoted price before the contract starts and the...

Anonymous
anonymous

Cox is a Total "ripoff " and deserves a Class Action Lawsuit. You need to commit to a 24 month contract and they tell you your rates will remain the same for 2 years, as long...

2.4
#1021804
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Ultimately, after finding it necessary to ask to speak to a supervisor, then her arguing with me, she found a way to put my bill back down to what I'd been paying, rather than paying the $55 increase they tried to stick me with. I thought it was very unprofessional for...
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#1019765
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I currently live in an apartment for almost a year and a half and I have had Cox Internet. I decided that I wanted their contour T.V and I wanted to be able to record. I had someone come to set it up and my apartment didn't have the correct wiring. I had an appointment...
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Anonymous
Nancy

Cox customer service has definitely gone downhill. I had a Loyalty rep that just wanted to ask me the same questions repeatedly instead of using my answers to help me! Then af...

4.3
I liked
  • Internet package
  • Special prices
I didn't like
  • Service for setting up tv
  • How cox did not install new wiring for free
#1016501
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