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Pissed Consumer Interviews ?

Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for companies that serviced the area, and Cox came in at the lowest prices ($160 after taxes for the 3 bundle all channels). I should have known something was up when I had called back to go forward with signing up, when the price had increased to $190, the dropped to $180 after the agent told me there was another “discount” he could add. I requested a supervisor, who finally came to the conclusion that the 1st agent was right and that there was a promotion for those in my service area of $160/mo. Trusting a supervisor I let them run my credit and scheduled the date of service. The highlight of Cox customer service was the installation guy, who was full of tips on how to use the devices and was a pleasure to speak with. Not even a week, later I noticed my bill was incorrect showing I owed over $400. It took several calls and agents to tell me it was a system error and would be corrected. A week after that it was “corrected” to $246 dollars for 2 weeks of service! As you can tell, it’s takes a lot of phone calls and cold transfers to get an ounce of information from these people. Still, under a month of service I called again, as my normal bill should be max $170 and I moved in during the middle of the month of February, so my bill should be prorated. It took calling in, until the second week of March, to get somewhere! I spoke to a agent named Jason in the Customer Advocate department, who told me there was system issue with the discount code for my service area and it’s not calculating properly. He explained my first bill should be $70, and the second month $167. As those number sounded right to me, I paid both bill as they became due. Now it’s April and I thought everything was fine, until I get an email from Cox stating my bill is $213. I think oh boy, not this again, so I call in for the normal cold transfers to unknown departments; after 30 mins on the phone and speaking to 7 people, I got transferred to a Leroy who said he was in the Customer Advocate department like, Jason was. I cut to the chase and state that my bill is incorrect, it seems it needs a manual adjustment again, he tells me he’s unable to and that my bill is correct. Leroy goes on to say that, he doesn’t know why Jason was adjusting the bill, even though he’s able to read the notes. I’m waiting for a call from a supervisor as this company has been nothing, but a headache. This has gotten to the point of FRAUD, how can they sign someone up for a price of $170 a month than back pedal to $213. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! STAY AWAY!! I’ve only had service for 2 months and they have done nothing but make me regret it.
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Cox Communications - The service( ie... product )

I’m so tired of paying over 300+ a month for a service that constantly cuts out or re boots! Stop the monopoly so I can get a better service!!
1.0
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#1339597
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Cox Communications - TERRIBLE CUSTOMER SERVICE

Very Rude DIFFERENT ANSWER EVERY TIME IVE CALLED MAKES NOSENSE HOW RUDE THEY ARE IF IT WASNT FOR THE CUSTOMERS IT WOULDN'T BE COX CABLE
#1337798
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Cox Communications 6205-B Peachtree Dunwoody Road NE Atlanta, GA 30328 Atten: Customer Service I’m writing about the poor service I received over a billing query I've had with Cox Communications since I first signed up with the company October 13, 2015. Today, August...
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#1337211
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I have been out of service since August 19th. Yesterday first repairman came and could not fix problem Change wiring on 2 poles outside and ran new line to home No good. Said whole house would need to be rewired. Different guy comes today. He says that is not the...
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#1336203
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Cox cable is garbage. First off the internet is as slow as molasses. They are very expensive for basic services. They sign you up randomly for networks that you did not subscribe to. They offer you to save your credit card/bank card information online for "easy"...
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#1334984
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Cox Communications - Hortible

Have tried numerous times to get bill reduced. All they ask me is what shows I watch? They are the only tv internet provider in my area. Customer service is awful
1.7
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#1334726
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We have long term serials on 473, 480 and 481 that suddenly stopped being recorded last week. Despite our repeated reentry of requests for recording and indications that they have been added in pop ups, they do not appear in the scheduled list. They do not get...
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#1334186
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Cox Communications - Unhappy with service

This has been the worst day! Phone, internet and cable out. No technician until tomorrow. I have a 91 year old mother that is home bound. Nothing to watch. I can’t leave the house for fear something may happen and she has no way to call for help. Customer service doesn’t care. We are just a job to them. Seriously considering changing service providers. This is not the first time.
1.0
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#1333815
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They added a 50.00 charge for a deposit, which I had already paid for contour 1 receiver. I talked to customer service who admitted there was an error and would correct it. They never did. Now they are refusing to correct this false charge. They are constantly saying...
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#1330714
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Cox Communications - Intermittent wifi problem

For the past month i have been having an intermittent problem with my wifi. When this happens i am unable to use my remote to change channels, yet alone be able to use my wifi. Why am i paying for services that i am not able to use? I think a full months of service (credit) refund is do. It would be nice to be able to at least change the channels on my t.v. right now
1.6
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Billing Practices
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Value for money
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#1329854
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