Cox Communications Reviews and Complaints
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5
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$440K
CLAIMED LOSSES
$1.2K
AVG LOSS
210K
PAGE VIEWS
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Cons
- Awful customer service
- Service support
- Fraudulent billing schemes
Pros
- Internet speed
- No resolution
- I am very upset and disguss about cox cable and there
NO GIANTS HOME GAME OPENER...DALLAS/WASH INSTEAD | Cox Communications review from Manchester, Connecticut
Update by user Oct 15, 2019
so i dumped cox for t.v. and got a roku and hulu t.v.,,,,lots more channels....lots of sports....and all while saving lots of money! "cut the cable" is the cry of the next few years....cox...could care less...
Original review posted by user Sep 15, 2019
COX HAS NO CLUE WHAT ITS DOING....IN CT. 1/2 THE STATE IS PATS FANS AND THE OTHER 1/2 ARE GIANTS FANS....I HAVE BEEN A GIANTS FAN SINCE 1951...AND A COX CUSTOMER SINCE 1990....WHAT AM I PAYING FOR?...I LOOK FORWARD TO BUYING A FIRESTICK...AND DUMPING COX ONCE AND FOR ALL! COX KNOWS ZERO ABOUT CUSTOME *** R SERVICE...ITS ALL ABOUT RIPPING US OFF!Review
Service
Cox Communications Tv Service
Cons
- Could care less about their customers
Reason of review
FAILED TO PROVIDE US WITH A GIANTS GAME!
Loss
$50
Preferred solution
SHOW ALL GIANTS GAMES....PERIOD!
Angela Lay is the worst. | Cox Communications review
If Cox wants to stay in business, they should have a chat with *** Angela in Tulsa with her nasty piercings and exposed yams. Gross. Vet your employees. She’s DISGUSTING.
Review
Service
Cox Communications Internet Service
Cons
- Angela lay
Reason of review
Poor customer service
Preferred solution
Fire her.
I could have a monthy car payment for this POS service provder | Cox Communications review
Internet is so slow and even the tech who helped with mandatory recent upgrade said that is the way it is. 15+ years and getting worse. Other options are just as bad. SPECTRUM not in our area.
Review
Service
Cox Communications Internet Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Not on time always using thier phone | Cox Communications review
The tech looked like a criminal .long hair . On phone while installing my interent. Very unprofessional cicky demeanor. Name starts with an H. He looks like a druggie.di not trust on premises. He sat in his truck for at least 45 mins after he was finished. Very strange individual.
Review
Service
Cox Communications Bundle
Reason of review
Tech Henry
Preferred solution
Let the company propose a solution
The worst internet service | Cox Communications review
Internet disconnected more than three times a day.
Review
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
*** service | Cox Communications review
New renovated home Cox was there for 10 minutes said they could not put a temporary line in for some stupid reason. Little kid didn’t want to work is all it is. Now after waiting 2weeks he said it would be at least 2 more weeks. Also cut the line that was already there. Poor business. You people need to do your job
Review
Pros
- You are stuck with them
Reason of review
Poor customer service
Preferred solution
Put a temp line in
Signed up just a year ago since we received the service ( cable and WiFi) we get drop outs on an average of two to three times a week. Today our service was working great. A Cox truck pulled up and by the time it left we had no service. Our bill is always paid on time...
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Review
Pros
- Good internet speed
Cons
- Frequent service drops
- Poor delivery
- Poor customer service
Reason of review
Work Experience or Job Application
Loss
$192
Preferred solution
Full refund
We moved to our current home in 1987. Of course there was no internet then. Our rural area also did not have cable tv. But about 1992 or thereabouts, Cox came to our little town. Don’t know how this works elsewhere, but apparently in our state, a cable company went to...
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Review
Service
Cox Communications Bundle
Pros
- Cox was our only choice until now
Cons
- Cox was our only choice
Reason of review
Because now i have an alternative to Cox!
Card activation | Cox Communications review from Manchester, Connecticut
Can't get my $25 Cox card activated
Review
Service
Cox Communications Customer Care
Reason of review
Access/ activation issues
Loss
$25
Preferred solution
Let the company propose a solution
Terrible | Cox Communications review from Pompano Beach, Florida
Cox is arguably the worst cable/internet provider in the US, definitely in Gainesville. They are expensive and do not provide quality service. AT&T is finally arriving in the area and I'll be switching to them immediately
Review
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