Cox Communications Reviews and Complaints
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5
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$440K
CLAIMED LOSSES
$1.2K
AVG LOSS
210K
PAGE VIEWS
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Cons
- Awful customer service
- Service support
- Fraudulent billing schemes
Pros
- Internet speed
- No resolution
- I am very upset and disguss about cox cable and there
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- Latest review first
- Most helpful reviews first
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Cox Communications in Scottsdale, Arizona - The new cox boxes need major work!
We have to reboot the new boxes at Least 10 times a week. After over 30 years as a Cox customer we want to see what other services have to offer. #sickof rebooting
Review
Service
Cox Communications Tv Service
Reason of review
The new contour boxes are not good, always need rebooting. We exchanged several in the beginning when Cox converted and especially the satellite boxes always need rebooting at the most inopportune times.
Preferred solution
Let the company propose a solution
Cox Communications in Houston, Texas - Garbage
This company sent out there sells agents. They was offering one month free. Well that was a lie my first bill was 376.00 second Bill was even higher. Then I went to cancel they raised my bill. To a 1000. All they doing is putting people in debt. Plus they agents signed people up under faulse pretenses. I will never refer no one to cox
Review
Service
Cox Communications Bundle
Cons
- Price increase twice per year
- Bait and switch
Tags
Cox Communications in Morenci, Arizona - No good experiance with Cox
I join cox and had them 1 year to long, I was more interested in there internet when I join my internet was strong signal after 1 month something change weaker signal so I call them and they told me I needed a stronger signal so a course that was more money so my bill was higher after about two month my signal was very weak again there been times I never got signal at all, I call them back and they never offer me any thing, I just got tire of there poor service and my bill went up double after 1 year I told them IM finish, plus there costumer service sucks
Review
Cox Communications in North Las Vegas, Nevada - Thanks for the HARD inquiry on my Credit Report
I specifically said if Cox must see my credit report then it must be a "soft inquiry". I was told "absolutely, we never do a hard pull". 10 minutes later I got an email notification from my credit alert. It now shows as a HARD INQUIRY. My credit is perfect so it's really a big deal, my text conversation and ss was forwarded to COX. I've heard nothing not even an apology. I still rate the service is great but I now have the hard inquiry on my report for 2 years. I have PTSD so i usually dont say anything that bothers me but here we are. Nice welcome to Vegas thanks.
Review
Pros
- Strong wifi
Cons
- Hard inquiry on my perfect credit
Reason of review
Hard inquiry on credit report plus they dont care because no response
I have been a customer with Cox, not by choice but because they have a monopoly, for YEARS and my bill gets more and more expensive and the service gets worse. I called after the jacked my price up by $60 I was told 4 different prices and packages from 4 different...
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Review
Service
Cox Communications Internet Service
Cox Communications in Santa Barbara, California - Lack of TV reception
Watching the Democratic Party debate was interrupted this evening (2019-07-30) as well as all other channels. A call to Cox at 877-7658 gave a recorded message that service would not be restored for some more hours. No further explanation was offered. I believe customers deserve a refund for the interrupted service period.
Review
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Price reduction
Cox Communications in Peoria, Arizona - Problem with contour bix
Have to restart cable box 4-5 times a week. Push guide or last button and it says experiencing trouble, check for loose cable and restart. Really getting tired of it
Review
Service
Cox Communications Tv Service
Reason of review
Bad quality
Cox Communications in Tulsa, Oklahoma - ABSOLUTE NIGHTMARE BEWARE
Overbilled, services dont work, techs can't fix problems. This company is like the mafia. No respect for it customers and rather than adjust our bill accordingly to match our missing service which we are still being charged for even though we can't use it they imply it is our fault and want to add more charges and make it near impossible to end our service with them. I STRONGLY CAUTION ANYONE AGAINST EVER DOING BUSINESS WITH COX COMMUNICATIONS.
Review
Service
Cox Communications Bundle
Cox Communications in Marrero, Louisiana - SLEEZY BUSINESS PRACTICE
Don't try to cancel cox cable. They are very dishonest people. You can't cancel on line. You have to call and then a transfer and then a request to cancel. A big sales pitch. I still want to cancel. They'll tell you ok. Then you find out that you get another bill. You call and question about you cancelling. They said, there's no record of the call and thus you have to pay for another month. Sleeze balls. Somebody needs to put pressure on our overview body to make it where you can cancel and not go through this ordeal. They are corrupt. You know and all of those folks are all in on it. You wonder why our country is like it is. Money... the love to take money from you
Review
Service
Cox Communications Internet Service
Reason of review
Pricing issue
Loss
$100
Preferred solution
TURN OFF SERVICE WHEN I ASKED THEM TO TURN OFF
Cox Communications in Topeka, Kansas - Cox cable is a major piece of ***
Bad customer service. Bad internet service. Poor cable reception. Ignorant sales & customer service personnel. Overall just a very pathetic business.
Review
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