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Tried to close an account for my mom when she died. They over billed and did not care. They kept giving me contrary information and when I tried to call about every other person would talk to me about the account while the rest said they can't because I'm not on the...
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1.9
I didn't like
  • Customer care
#1359264
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Every since the change to a newer so called E-mail service by Cox the performance has been slow very often failing to even connect to it for hours. The features are in slow motion. Molasses in Siberia flows faster. Service is out for hours at times nearly every day....
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1.9
#1354871
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I'm getting internet speeds at 10% of what I'm paying for. Have called customer service 4 times in 4 days. They've sent 4 technicians in 4 days. The first tech said it was fixed. 20 minutes after he left the speed returned to what it was. I called him back. He would...
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1.0
I didn't like
  • Being charged for things i am not getting
  • Being made to feel like i am the problem
  • Bad service
#1349069
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I have been a long time customer of Cox Communications (TV, internet, and phone). They draw you in with a promotion and then suddenly the bill increases unannounced. When you call Cox about the increased bill they conveniently don't have any more promotions. The bill...
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1.4
#1348642
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I won't go into too much detail here, there isn't enough space to record every detail of my encounters. Basically I have talked to Cox support for bad Internet 4 times over the past few weeks. I vowed I would not take any time off from work so scheduled a tech for...
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#1347660
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I have been dealing with Cox for 6-7 months. I have been getting an extra $100 charge for excessive use of data each month. We have changed nothing on our use. Cox has had numerous repair people out to the house and has changed out the router/modem several times, along...
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h.kitchener
h.kitchener

Sure sounds like someone is hacking into your wireless router. Do a web search with a query such as: stop someone hacking into router and do some research. This is a relativel...

1.0
I didn't like
  • Response regarding over charges on internet services
#1347366
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Scheduled a new install. Had no less than 4 emails and 2 phone calls prior to the install reminding me to be prepared. The tech showed up and stated the nearest tap was too far away and they would have to reschedule. Other than a minor inconvenience why should this be...
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Anonymous
Alfred69

Dont bother with the FCC. Theyre owned by communications companies. Try local corporation commision. If they are a franchise in your area they have juristiction over Cox.

1.0
#1345367
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My svcs went out 8/30 bc the only thing the phone reps r supposed to do is push for a technician in home service call which runs the customer $75 a pop they cannot actual help to diagnose any issues. After personally replacing all cables & equipment [that was provided...
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2.9
#1345096
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Worst customer service ever! 9-2-18: Tried "chat" because I couldn't get logged on to my online Cox account. Was asked security question about name of my first pet. I have never owned a pet, but representative said there was an answer there. Since I didn't know the...
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I didn't like
  • Cost and customer service
  • Bait and switch
#1345062
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Cox Communications - No internet/DVR won't work

My internet and dvr always go down. I'm constantly resetting them to get them to work. At times I have to wait it out more then 2 hours. But you are charging me 309.00 for some reason!! For service that never works right.
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
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Diversity of Products or Services
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Product or Service Quality
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Website
#1343217
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