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Why I haven't got my refund back on my card

About my deposit that was supposed to be back on my card I ordered the internet and paid the 50 dollars and but I had an old bill and they was supposed to put my money back on my card

User's recommendation: About my refund.

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#3150614 Review #3150614 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
Full refund

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Worse monopoly EVER.

1.0
BREAK THIS MONOPOLY, locked in prices while every other ISP offers cheaper prices on their cable bills

User's recommendation: not just no, *** NO.

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#3131293 Review #3131293 is a subjective opinion of poster.
Location
Laguna Niguel, California
Preferred solution
ANOTHER ISP

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Not happy with rate increase

1.3
Update by user Jan 04, 2022

After a few phone calls to Cox this has been resolved and my bill will remain the same for the next 2 years. Thanks Cox

Original review posted by user Dec 04, 2021
Called loyalty today and asked for my monthly payment to remain the same for the next year. Cant be done says rep. So cox is willing to lose 172.00 over the increase to 194.00. Not too smart of cox. I asked for a supervisor and rep refused. I have written a complaint to cox a month ago asking for someone to call me but never heard from cox.

User's recommendation: Never use cox.

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#3124813 Review #3124813 is a subjective opinion of poster.
Cons
  • Lies from reps
Preferred solution
Price reduction

Internet outage

2.2
Woke up Thanksgiving morning to an internet outage at 7:00am. I understand it's a holiday so I assumed manning at Cox would be limited. I first tried to find out if there was an outage in my area using their website, when I went to the website it said there was no outage in my area. So now I'm going through my network trying to troubleshoot my system because Cox says there is no outage! After about 30 minutes I could find no issues I tried to call support and received no answer. I called several times and finally received an answer (automated) gave them my zip code and was told there is an outage in my area. The issue was resolved around 12:30

User's recommendation: Hope that Century Link Fiber internet comes to your area.

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#3117469 Review #3117469 is a subjective opinion of poster.
Location
Vail, Arizona
Preferred solution
Let the company propose a solution

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Poor service

1.0
There is zero customer service, and constant marketing. Why send emails saying you cant cope with current orders and daily promotional orders when nobody answers the phone or emails. You have had my money for over two weeks and nothing but standard dont bother us emails.
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#3109523 Review #3109523 is a subjective opinion of poster.
Location
Bourton On The Water, England
Pros
  • Marketing
Cons
  • Worst experience with an internet provider
  • Customer service
Loss
$370
Preferred solution
All of the above or just to cancel.

Over payment

All things have come together and Cox has corrected the error that had become do to a misunderstanding. Thank you for your concern and have a blessed day
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#3098300 Review #3098300 is a subjective opinion of poster.
Location
Cranston, Rhode Island

Offers Bogus Deal

1.0
I am under the EBB program by the US Gov't. A couple of months ago Cox emailed me and told me I was eligible for a discounted computer in association of the EBB program and directed me to their so called partner PCsrefurbished.com. However I was unable to make any purchase whatsoever. Each day hours are spent on the phone both with Cox and PCsrefurbished. Each entity blames the other for purchases not going through. Each day is a different reason blamed back and forth between these 2 companies. Bottom line, why offer any deal that cannot be gotten in reality? Shame on you cox!

User's recommendation: Don't believe them when they offer any deal.

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#3094471 Review #3094471 is a subjective opinion of poster.
Location
Barrington, Rhode Island

Billing

My bill for last month was $277.55 and about a week before it was due I downgraded my service. At the time I paid my bill I looked at the amount due ON THE COX WEBSITE and it said $226.88. So that is what I paid. Now I receive this months bill and they are saying there is a balance due of $50.67. Its absolute bull. I paid what it said was due on my account IN FULL. All they say is maybe it was a mistake. Not my problem! I paid what what it said was due and Im PISSED.
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#2114429

Same thing happened to me

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#3094047 Review #3094047 is a subjective opinion of poster.
Location
Surprise, Arizona

Very slow internet speeds, constant outages and increase in bills

1.0
Anything online has been *** due to the reason internet speeds are VERY slow after Cox falsely advertises their "high speed internet connections" when my mobile data works so much better. Cox is constantly having outages in my area, sometimes for hours and they still expect us to pay for services that we couldn't even use? And they increase the bills while decreasing the quality of their products and internet speeds, completely scamming us out of our money and customer service continues to insist "check your internet connection" when it's their services they need to check!

User's recommendation: Cox's services are a scam. Huge, huge scam and they know it.

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#3064455 Review #3064455 is a subjective opinion of poster.
Location
Scottsdale, Arizona

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Fraud

1.0
This is now the third time Cox Communications has given my file to a collections agency. I have already proved twice in the last couple of years that this is not my debt. Here we are again,Cox Communication Company are crooks and are aggravating me once more. I have never lived in Oklahoma and now I have to prove it again for the third time
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#3063733 Review #3063733 is a subjective opinion of poster.
Location
Bethany, Oklahoma
Service
Cox Communications Internet Service
Cons
  • Sorry
Preferred solution
Get your stuff together at your company

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Extortion

1.0
I've paid for service for 3 months and only had service for one. I paid what they asked then called the next day when there was no internet service and was given a different number, which if I had paid would've been double what I owed and was asked to pay merely one day before. This is the WORST run company in the country and should be sued into oblivion for the EXTORTION they perpetually participate in on the backs of hardworking customers.

User's recommendation: AVOID. AT. ALL. COSTS.

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#3051186 Review #3051186 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$332
Preferred solution
Deliver product or service ordered
New Reviewer

Disappointing disconnection service

The experience was terrible, I closed my account to move to another state paid the final bill. I was never notified about owing any more money. 3 months later I received a bill from collections. No communication from cox yet their name is cox communications. I would not refer my dog to them.

User's recommendation: never get cox, use morse code instead.

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#3051070 Review #3051070 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Preferred solution
Not have my credit messed up from collections

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Terrible customer service and falsely advertised internet speeds

1.0
Overcharged internet. The speeds they advertise are a lie. They sneak stuff in to your bills. They charge you $100 per visit to come fix THEIR equipment or you are FORCED to pay the extra $5 a month for the insurance. Thats extortion

User's recommendation: Don’t use this garbage.

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#3046055 Review #3046055 is a subjective opinion of poster.
Location
Norfolk, Virginia
Cons
  • Cancellation process
  • Lousy customer service
  • Any of this
Loss
$600
Preferred solution
Full refund

75 per cent of the time my television is not working and when I call tech service

1.0
My tv is always having problems with the continuity of service. and the tech support that is offered are pretty much useless and worse than the make up reasons and have no problem saying anything that comes to mind to get you off the phone.

User's recommendation: find another company any one would be better.

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#3025655 Review #3025655 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

I have a credit of 108$ you was supposed to apply that back to my card I pay my bill with I have a child it’s her birthday today an I’m disabled this money’s was supposed to be applied back to me

1.8
Call me it is to much text I have a credit of 108$ It was to be applied back to my card in 72 hours it havent I have a childs birthday today Im disabled please someone put my money back on my account ASAP I need it now today I have a childs birthday to pay for why havent you Cox been more professional about the little things that is quality control an thats what would make your company better please call me at 225-953-**** Randel Sanchez 8667 cedar glen Baton Rouge la my security code is 9230 billing zip code 70811 I need to get this taken care of

User's recommendation: Make sure that y’all understand conversations an installation dates an that Cox forgets the little things.

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#3021780 Review #3021780 is a subjective opinion of poster.
Pros
  • I just want my service what i paid for
Cons
  • Website almost impossible to find number to call
Loss
$80
Preferred solution
A phone call right now for one I’m tired of questions I need a real person everybody hates type of help people want a live person