Unclaimed
Cox Communications
Reviews and Complaints
560K
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
250K
PAGE VIEWS
12
ISSUES RESOLVED
Cox Communications Reviews
New Reviewer
No service
I tried calling every number I have and no answer. At least just say we have an outage. This is BS!!!!!!
ID
Location
Lafayette, Louisiana
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerYour commercials
the 'teedy ha ha' with an older woman is OBNOXIOUS!!! I have a major in communication and marketing and THIS will NOT HELP YOU _ IT HURTS you! unlike the obnoxious repetitive ones, this one makes me want to STOP COX service!!!! it has nothing to do with your biz and always mute or change programs.
User's recommendation: STOP THIS COMMERCIAL now!
ID
Location
Escondido, California
Service
Cox Communications Internet Service
Pros
- Mostly good
Cons
- Reliable strong connection
- All the hassle involved with trying to fix constant mistakes
Loss
$700
Preferred solution
Let the company propose a solution
Internet
Not happy at all with my services. We didn't even give me a credit towards my account in the internet is not even working properly and I'll pay enough money for it to work. And then I set up a payment arrangement and they didn't even lock my card information in and had me 3 months behind. I am so done with coxs if they cannot do better.
ID
Location
Miami, Florida
New Reviewer
Bill needs adjustment due to TV not working since last week of August
TV stopped working properly last week if August. TV goes out every 5 minutes. Sometimes comes back and most times does not. 2 Technicians have been to house. Last one was helping us Bc of Hurricane Ida. Pur problem started way before The Hurricane. He was from California. He seemed as a very good Technician But he changed the main box not all boxes and left. 10 minutes later TV went out We expect a reduction in our September bill and any other times such as this month since TV has not been repaired. Everyone got a storm credit and that was nice but we have not had service before Ida. Can you please call me Thanks Ms Ayers 78 years and my husband is 80. We cant take any more stress The Roger Ayers Family
User's recommendation: Other neighbors are hzz as bing same problem. Please call me.
ID
Loss
$249
Preferred solution
Price reduction
New Reviewer
Pissed
I have been charged 2 months un payed when I did and brought the receipts and still had to pay for the mistakes they made.then called to make a payment and was charged $26 then called again just to make sure a second later then was charged $52 repeated again then was charged $105.12 then again just to test out to see how far they would go $205.what in the world are they doing ripping off the customers they're trying to keep from streaming.Talk about biting the hand that feeds you.
ID
Location
West Warwick, Rhode Island
Pros
- Locality
- Billing games
Cons
- False charges
Loss
$300
Preferred solution
Full refund
Horrible customer service
Had their home life security system service at my home three Saturdays in a row to resolve same issues and had to lock down a total of 6 hours for their scheduling. Spent 1.5 hours 9-1-21 trying to repair inoperable tv which turned out to be an outdated box that they wanted me to install when we pay extra for service calls. Spent one hour 9-13-21during two calls where 2 techs hung up and did not call back knowing problem had not been resolved and 55 minutes with anther tech after that and he failed to mail the remote I requested three times. Tv still does not work. I requested 3 times. Passive aggressi
User's recommendation: Don’t assist Cox with repairs. Make them come to your home. You do not work for Cox.
ID
Location
Tucson, Arizona
New Reviewer
Found out 5 years after cancelling Cox they charge me 187.00
I had Cox cable 5 years ago, I had to cancel their services because every time the equipment went down they had to go through my neighbor's house to fix the issue. Recently I saw a collections report from COX saying I owed them 187.00 from the account. I have called them 5 times in three days, getting hung up on, no answers to questions or why I never received a bill for this money owed.
User's recommendation: stay away from this company.
ID
Location
Santee, California
Cons
- Frequent service drops
- Awful customer service
- Customer service talks down to customers
Preferred solution
find out what the charges are for why they never contacted me concerning past billing issues why they sent something to collections without even sending me a bill.
Incorrect balances sent via letter
I am very frustrated over the inconsistencies in the balances reported to me from your company. I received a letter informing me of a returned payment which never happened. I had already set up a future payment and it was paid. My remaining balance is now due on 10/7 per YOU! How am I to trust these incorrect letters? Today is 09/23/21.
1 comment
ID
Location
Peoria, Arizona
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
This is absolutely the response I receive from Cox each and every time I contact them. There is never the same answer twice, as the people they hire either have not been trained or DO NOT CARE! I tried to cancel the telephone on my service only to be told if I broke...
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ID
Cons
- Lousy customer service
- Inadequate knowledge by reps
- Service freezes
Loss
$50
Preferred solution
Full refund
Because wifi with a bosster still cut in and out
I have had cox for 2 yrs and wifi would shut down and say check ur connection bought a booster to see if it help did not help cable would black out for hrs at a time and would freeze up on us and wanted an update every night this is the last time I will every use cox period.
User's recommendation: get a different provider.
ID
Location
Kansas City, Missouri
New Reviewer
Speak with sales representatives
Talk to a live person Give your office address. Hggjhvvjnc mmmnbbv nbbbbvvbbnnn bb. Vbbnnnm bbbbbvvbbn
ID
Location
Chicago, Illinois
Loss
$200
Preferred solution
Help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOn hold for representative and was hung up on/ disconnected.
I have called Cox before and while on hold for a representative, someone picks up and then hangs up and my call gets disconnected. Then, I have to call back
User's recommendation: Be ready to call back at least once.
ID
Location
Vista, California
Preferred solution
Apology
Same problem with cable service within 2 weeks. On phone for 1.5 hours 1st time & 2 hours second time. Had a tech at house and still had problems. Incompetent techs placed me on hold and got hang up twice when placed on hold and had to start over with three techs...
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ID
Location
Tucson, Arizona
Called 2 weeks ago about cable problems and was on phone for 1.5 hours without resolution and was told that someone in our neighborhood was signing on and affecting our tv and I saidSo we are on a party line not a dedicated line. Called again tonight with same problem...
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ID
Location
Tucson, Arizona
New Reviewer
Help coz didn’t show 2 x
Fix no show 2 x. I made 2 spot now show either time. They went on my property while I was away. They dont call, text or send email to say they arent showing. I waited at home all day
ID
Preferred solution
Apology
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Cox Communications
Best way to avoid this is pay your bills on time.