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Cox Communications review: Rip off rental modem

paid over $500.00 after 8+ years. thought we would only pay until it was paid for $100 . I told them to give me my over payment back,how would you like to buy a car and after it is paid for keep paying?!They said because tech who set it up did not mention do you only want to rent it until it is paid for....TooBad.oh ya said that we had free service [ins.] by renting,but when issue arose said that it would cost use $75 .how much money can i make after someone already paid for something? Lever mind .......I would not do anyone that way!
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Review
#962775 Review #962775 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
My friend told me what happened on her computer a few days ago. She got this message with blaring horns, etc telling her that there was a problem and her hard drive would be erased and it was from Cox. there was a phone number they provided for her to call to get this...
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4 comments
Anonymous
#1258966

This Pop-Up was not from Cox. Cox does offer CTS (Cox Tech solutions) when Cus need help. It is not $299.00 it is $99.00 for tech to fix the PC remotely then IF you want the service plan it is $9.99 a month.

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Review
#962508 Review #962508 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • That they are a crooked establishment

Short Review on November 25, 2016

Cox lies to customers all the time. If I could give a rating it would be a - 100.after 6 yrs Cox customer.finally fed up and cancelled my service with them
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Review
#961488 Review #961488 is a subjective opinion of poster.
Reason of review
Poor customer service

Cox Communications - Review in Telecommunications category

1.0
Details
I have been a customer since 2010. I have had to suffer due to increased prices during this time all the while paying my bill on time.Cox has inconvenienced me since June of 2016 giving me incorrect information about the plan I am being enrolled in and I have had to spend numerous hours on the phone correcting their errors and being inconvenienced. I moved while in virginia Beach VA in June 2016 and transferred services to my new address. It took approximately one week to activate services and at least 3 hours of phone calls and 2 technicians to only have to call again for the next 2 consecutive days. Being misinformed about the plan and a representative dropped the ball on my service activation. In addition, I recently relocated to Las Vegas NV where I was informed to take my cable boxes with me via web chat to only find out upon arrival I would have to ship them back to VA. I had to pay over $13 to have this done through FedEx. upon arriving I also was misinformed about my plan and sent a bill quoting $126 while was informed it would not be more than $79.99. I was told of the channels and asked the premium channels I wanted which would be free with a minibox. Cox has been unprofessional, deceitful and a waste of time. If a customer is misinformed it should be honored, the customer should not be penalized. I have copies of all payments paid on time monthly since 2010, I am a good customer and continue to have to suffer due to their error. I also have copies of the web chat and Fed Ex receipt.
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Review
#960565 Review #960565 is a subjective opinion of poster.
Service
Cox Communications Service Transfer
Reason of review
Poor customer service

Cox Communications Prepaid Card Review

1.0
Details
I've had to order my card twice already and it's way over due they cancelled the first one I had service for over two years they need to change who they deal with about the cards it's bs
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Review
#960092 Review #960092 is a subjective opinion of poster.
Product
Cox Communications Prepaid Card
Reason of review
Order processing issue

Cox Communications review: Bait and Switch

1.0
Details
Signed up for Contour in Summer with the promise I could watch WSU Basketball from my laptop on channel 22 or 2022. Basketball season starts, channel drops from the options. After a call to service and they have to verify that that channel no longer is available with 10 minutes of looking to see if the channel is still available they can't give a reason why its no longer provided for Contour. They offer me a 3 dollar credit for 6 months of payments that I signed up for with the promise that I could watch a channel exclusive to them, they should be offering a full refund as they full out lied about the channel. Never every trust their sales staff, they lie to meet their needs. I am now looking into other options for internet so I never have to deal with COX again. Now I know why so many people are switching to wireless providers.
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Review
#959510 Review #959510 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Not as described/ advertised
Loss
$90
Preferred solution
Full refund

COX Communications purposely falsifies information on customers who discontinue service. This has destroyed our credit rating.

2.6
Details
COX Communications gets away with unethical business practices -- They falsify information and do not notify a person who has discontinued their service of a bill COX thinks the person owes. One service representative told me the service was performed at an address where we never lived. Did I pay someone else's bill???? COX would not authorize removal of false information from our credit report. However, debt collection agency to which COX gave false information removed immediate black marks. We still cannot get credit now due to all of the inquiries on our credit report as we were repeatedly denied credit. The Experiean credit report shows the false address COX used.
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Review
#958634 Review #958634 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Destroyed credit rating- false information
Loss
$35000
Preferred solution
Let the company propose a solution
Tags
  • cancelling service
  • Values
4.0
Details

Update by user Nov 20, 2016

After a couple more calls, Cox did the right thing. They apologized and agreed to do a high-quality installation process (including putting wire underground in parts) at no cost to me. I've talked to enough supervisors to believe they really will do this over the next...

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Resolved
Review
#956704 Review #956704 is a subjective opinion of poster.
Service
Cox Communications Cable Installation
Pros
  • Only apologies
Cons
  • Failure to prepare for scheduled appointments
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Failure To Keep Appointments
We have been paying for Caller ID on screen (TV) for some time. It has not been working. Wife called yesterday - tech support sent a 'signal' which re-started the box - no change. "Sometimes it takes 24 hours to take effect." We wait - no change. Tech calls today...
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2 comments
Anonymous
#1242849

Get a life. Its called account security and I worked in call centers. We need to know who we are talking too and to know if we can give account information over the phone.

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Review
#955624 Review #955624 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Poor customer service
Preferred solution
Make the CALLER ID WORK ON THE TV LIKE IT IS SUPPOSED TO!
1.0
Details
I walked into cox to inquire about services and I was greeted by a rep that made me feel i should have not walk in the store at all . The woman accused me of not paying my bill and that I should be reported to credit bureau . I was mortified to say the least . I tried...
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1 comment
Anonymous
#1242850

what is stall? Is it a new type of the English language?

Review
#955623 Review #955623 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Cons
  • Customer service i received and the resolution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution