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Cox Communications in Almyra, Arkansas - The worst

1.0
Details
I have had problems from the 2nd day,no t.v. no internet,no help from the company,internet is constantly going out will not stay on more than 5 minutes,then goes out the rest of the day and stays off for 2 or 3 days.cable freezes up Stays off most of the day.picture freezes on screen,constantly having to unplug the box and it takes 15 to 20 minutes to come back on then shows subscription required, I will be going back to either dish or direct,Im paying for a service that I am not receiving. I am writing this review from my cell phone .because the internet is out and has been all day
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Review
#1581147 Review #1581147 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Access/ activation issues
Preferred solution
Price reduction

Cox Communications in Oceanside-Escondido, California - Cox contour

1.0
Details
Mandatory upgrade to contour is a disaster. It fails to respond 30% of the time. I have had to pull the plug to get the system to turn off. The guide is dark and not legible. This stuff is too unreliable to be forced on your customers. Give me my old equipment back.
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Review
#1578125 Review #1578125 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution

Cox Communications in Carrollton, Texas - TV cable outage

1.0
Details
Service went out the morning of 7/3/19. Said they couldn’t be out to fix it for three days. Unacceptable lousy service
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Review
#1575720 Review #1575720 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service

Cox Communications - Purposely lost my bill.

1.0
Details
I signed up in May 2019. I never got the bill, and had to call them to get it sent to me. One of the stipulations to get the gift card is that you cannot have a “past due” in the first 90 days. They lost my bill on purpose, guaranteed! I hate these dirty Cox suckers! Then they added a bunch of phony usage charges to my bill that I did NOT order.
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Review
#1571462 Review #1571462 is a subjective opinion of poster.
Pros
  • Concept of having a cable provider
Cons
  • Rebate offer
  • I do not appreciate being lied to when there is a problem
  • Being charged for things i am not getting

Cox Communications in Tucson, Arizona - Horrible cable service and 2nd yr pricing

2.0
Details
Have experienced constant outages, rapid tiling etc with no remedies. The big jump in pricing after year 1 of their 2 year contract is truly awful. On Demand is biggest rip off of all. Most movies stay on for 6+ months, any newer movies are rent or buy. 1950 westerns, kids movies with maybe 6 to 8 new movies added monthly and many only for a short duration. Going back to Dish as soon as contract is up. In short don't waste your hard earned money.
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Review
#1569803 Review #1569803 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Pros
  • I am very upset and disguss about cox cable and there
Cons
  • Continuing rate hikes
  • I did not like that no one would communicate with me from cox
Reason of review
Bad quality
Preferred solution
Price reduction

Cox Communications in Los Angeles, California - Cox cable the worst!! No wifi or tv for days.. Seriously this is how you run your business

No cable or wifi! Updates are false. Have been told twice it would be fixed after midnight. This has been going on for more than 2 days!
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Review
#1568353 Review #1568353 is a subjective opinion of poster.
Cons
  • Poor wifi and digital cable service
Reason of review
Bad quality
Loss
$50
Preferred solution
Price reduction

Cox Communications in Las Vegas, Nevada - Non authorized changes

1.0
Details
I called because there was an outage of my service...i paid for a maintenence service for 10 years..the agent said that was an old service and i had to upgrade it for $$ more..i refused the upgrade..she put it thru anyway..when i called to complain they daid they cannot switch it back because the package i had no.longer exists..now i get charged more for the same service i had because the agent scammed me
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Review
#1563665 Review #1563665 is a subjective opinion of poster.
Reason of review
Problems with payment

Cox Communications in Las Vegas, Nevada - Sherry Y

1.1
Details
Worse company I never had. Closed account more than one month something. Still not getting the deposit 112.48 back. Staffs or managements works there seem not organize at all. Can't make a simple thing done. They can said it's I am sorry. Help nothing Firstable issued a refund by credit back to the card than two weeks later said can't do it only can't send by check than send a dispute check. I was charged for $12 returned check fee. Do not use this company's service this kind of company should not exist at the Market.
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Review
#1563509 Review #1563509 is a subjective opinion of poster.
Service
Internetreputation Reputation Management Service
Cons
  • Representative who handled my call
  • Quality of service
  • Fraudulent practice and identity theft
Reason of review
Didn't get Deposit back
Loss
$112
Preferred solution
Full refund

Cox Communications in Las Vegas, Nevada - These people are crooks

1.0
Details
Yes every other month . They lock you into a bill that they say will not change and then every other month it keeps on going up . We are so tired of the same BS from these people.
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Review
#1563434 Review #1563434 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Problems with payment

Cox Communications in Omaha, Nebraska - They lied about the 2 year contract price

1.6
Details
Over the phone, back in April of 2019, I agreed to a 2 year contract at $84 per month. I was also suppose to get a faster internet speed. Ever since then, my Cox bill has been over $100. I would never trust anything those liars say over the phone again. From now on, I want it on paper, in writing. Which government agency handles complaints from customers of Cox?
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Review
#1559925 Review #1559925 is a subjective opinion of poster.
Cons
  • Over pricing
  • Over charging
Reason of review
Pricing issue
Loss
$337
Preferred solution
Price reduction