filters
State:
Show
City:
Show
Product:
Show
Show

Cox Communications - Plain Bad.

Service when available is not as fast as promised. When it goes out expect a few days to solve the problem.
#1342888
Reply to reviews
Cox bundle installed 03.11.2018. Have had various troubles. Customer Service (CS) was extremely curteous both on the phone and in person. Incoming audio signal consistantly changes from one level on the program and when commercial comes on we have to grab controller to...
Read more
2.5
#1341322
Reply to reviews
I have Cox Customer Care Policy that should cover in home problems. The installer of my Cox equipment placed the modem in the wrong location. We have a smart home and the modem must be placed in the panel. The installer insisted that it be installed in my office. Not...
Read more
2.1
I didn't like
  • Not being informed of fees and billing practices
  • Employees not listening 2 ur wants
  • Customer service i received and the resolution
#1340404
Reply to reviews
Dumped the cable television, to costly, turned the cable box to my local Cox Store. My next bill had a partial cable television charge. Was told by two different No Service CSRs that the COX Store cannot cancel my service even if I have no cable box to receive...
Read more
#1340394
Reply to reviews
Show

Cox Communications - Erroneous charges on bill

They constantly charge my wife and I for “installation” even though we haven’t had anything installed in over 2 years. They made us sign up for their internet AND phone, otherwise it would be way more expensive. So they sent a “technician” to our house to set it up. They made it seem like we were getting a new modem. All he did was stand there, call in and tell them to turn it on... they charged us $75 for that! Cox is beyond shady.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1340194
Reply to reviews
Show

Cox Communications - The service( ie... product )

I’m so tired of paying over 300+ a month for a service that constantly cuts out or re boots! Stop the monopoly so I can get a better service!!
1.0
Details
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Value for money
#1339597
Reply to reviews
Show

Cox Communications - TERRIBLE CUSTOMER SERVICE

Very Rude DIFFERENT ANSWER EVERY TIME IVE CALLED MAKES NOSENSE HOW RUDE THEY ARE IF IT WASNT FOR THE CUSTOMERS IT WOULDN'T BE COX CABLE
#1337798
Reply to reviews
Cox Communications 6205-B Peachtree Dunwoody Road NE Atlanta, GA 30328 Atten: Customer Service I’m writing about the poor service I received over a billing query I've had with Cox Communications since I first signed up with the company October 13, 2015. Today, August...
Read more
#1337211
Reply to reviews
I have been out of service since August 19th. Yesterday first repairman came and could not fix problem Change wiring on 2 poles outside and ran new line to home No good. Said whole house would need to be rewired. Different guy comes today. He says that is not the...
Read more
#1336203
Reply to reviews
Cox cable is garbage. First off the internet is as slow as molasses. They are very expensive for basic services. They sign you up randomly for networks that you did not subscribe to. They offer you to save your credit card/bank card information online for "easy"...
Read more
#1334984
Reply to reviews