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Cox Communications - Asked for internet options that is offered to new customers

I have been with Cox since 1976 and am now a widow of a disabled veteran and living on a budget that is far less that prior. I am disconnecting the cable and landline due to increases that I am unable to pay on a monthly basis. When talking to the Loyalty department (AVSHA) I was told that I could not be given a lower monthly charge for internet other than $105.95 due to the fact that I am not a new customer so that means that I am being penalized for being loyal and paying my bills and so now I am having to pay more for services.
#1438710
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Cox Communications - Poor Service

Firstly, Cox Cable isnt a company that is not Senior Citizen friendly company...they require seniors to go online to obtain service- when most seniors are not internet savvy... When phoning technical support you stay online so long you get pissed off and decide to hang up... pls hire more techs..so, that adequate service can be given. God knows Seniors pay enough!!!!!!!
#1436599
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I called today 12/26/2018 to cancel my internet services effective for 12/28/2018. I spoke with a rep would who happily let me set up a payment arrangement after I verified the account and the pin number. When I was transferred to the cancellations department, the...
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#1433657
This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...
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Anonymous
Anonymous

Also contact your congress critters to urge that cable and internet be regulated as utilities. Also complain to your local franchise authority. Enough complaints can actually ...

1.3
#1423252
Chrislxr Today at 20:20 Currently the internet charges for my account total at $109.98 per month. 100mb download speed, modem rental and unlimited data. The EXACT same service from Spectrum ( a few miles from my service address) the EXACT same services cost a total of...
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1.3
I didn't like
  • Unhappy
#1422280
They hang up on you if you have a problem every time !
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Anonymous
Anonymous

Contact your local franchise authority. They are the only ones with the power to REMOVE Cox from the franchise.

IcyMarkhor668
IcyMarkhor668

I can back you up on that it happens every time I call. They won’t even talk most times they just pick up and hang up on you especially if you call between 5& 6 because they k...

#1422239
Cox said they would automatically send me a $100 gift card after 3 months upon signing up. After signing up you find out you have to actually "claim the card" after the 3 month window which I am sure most people do not do as they will lose the validation number. I...
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1.0
#1419631

Cox Communications - Have not received my gift card either

Contacted them .they said it was on it's way. No card yet.
#1417942
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BUT...He said he had to reprogram the 2 controllers to match my 2 tvs. Now I have to use both controls to make a tv work. One control will only allow on/off button and volume. Other one works except not on/off or volume. This happened on Sunday Nov the 25th. Appt was...
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3.3
#1411122
I received an email last month stating that my service address had changed. I immediately called Cox and stated that my service address had not changed. And, I knew nothing of such actions and that the problem had come from the clear sky. Now, at present, I received...
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1.5
I didn't like
  • Simple problem could not be solved by cox agents
#1409115