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Cox Communications - Hortible

Have tried numerous times to get bill reduced. All they ask me is what shows I watch? They are the only tv internet provider in my area. Customer service is awful
1.7
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#1334726
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We have long term serials on 473, 480 and 481 that suddenly stopped being recorded last week. Despite our repeated reentry of requests for recording and indications that they have been added in pop ups, they do not appear in the scheduled list. They do not get...
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#1334186
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Cox Communications - Unhappy with service

This has been the worst day! Phone, internet and cable out. No technician until tomorrow. I have a 91 year old mother that is home bound. Nothing to watch. I can’t leave the house for fear something may happen and she has no way to call for help. Customer service doesn’t care. We are just a job to them. Seriously considering changing service providers. This is not the first time.
1.0
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#1333815
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Cox Communications - False charges on my bill.

They added a 50.00 charge for a deposit, which I had already paid for contour 1 receiver. I talked to customer service who admitted there was an error and would correct it. They never did. Now they are refusing to correct this false charge. They are constantly saying one reason, than another, but they are stealing 50.00 from me is the bottom line. Guess they think I will just pay it and forget it. Won't happen.
#1330714
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Cox Communications - Intermittent wifi problem

For the past month i have been having an intermittent problem with my wifi. When this happens i am unable to use my remote to change channels, yet alone be able to use my wifi. Why am i paying for services that i am not able to use? I think a full months of service (credit) refund is do. It would be nice to be able to at least change the channels on my t.v. right now
1.6
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#1329854
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Cox Communications - Aweful

I switched from Verizon to cox because the deal was better, I had Verizon’s lowest and cheapest internet and it was so much better then cox. As I’m writing this I’m waiting for a supervisor to answer his phone. The phone has been ringing for 5min. I’m not lying. If u want to go to cox because it’s cheaper, remember that I get what I pay for and it looks like I paid for ***
#1327243
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Cox Communications - Very bad service

I pay 40$ monthly after I move to a new apartment I transfer my service 2 weeks without internet and after I go to cox store Tulsa ok near me they tell me I’m with cox for over 4 years somebody tell me you have discount you pay only 29.99 but the problem every month charge me 5$ , 10$ and this month charge me 30$ when go there no one help me so I canceled forever bad bad company garbage internet
1.0
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Billing Practices
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Customer service
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Website
#1326861
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After 20 years with windstream I made the mistake of bundling with Cox. They missed 2 installation dates, left me with no service for a week prior to installation and then afterwards I had frequent outages lasting several hours at a time for the first month until...
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1.0
#1318145
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I realize Cox Communications buys programs from the networks to show on the Cox Network. But whoever is in charge of purchasing these programs for Cox needs to change their programming rapidly. You show the same movies on the Cox lineup over, & over, & over. I'm...
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Anonymous
S.M.Phillips

Thank you for saying what a lot of people are saying. Yet Cox continues to not listen .They still showing the same junk, but they keep increasing the price for the same *** sh...

NoteworthySeaDragon
NoteworthySeaDragon

Get some new programming on movies. And quit showing the same movies over & over & over all the time. Your station is getting "Stale". I can think of lots of movies I haven't ...

#1316499
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I never received notice by mail or email saying that they wanted to come out and do what they had to do for digital phone They arbitrarily discontinued my service without notifying me I called and they said that’s what they do! I had them scheduled to come out on a...
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1.0
I liked
  • Rochelle in cox phone tivo support
I didn't like
  • Service support
  • Did not care that it was there fault
#1316314
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