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Verified Reviewer

Your remote will cease functioning when batteries reach 1.5 volts, still considered charged by all standards, but unable to sustain communicarion with your TV. You must use batteries above 1.5 volts.

typical new batteries are 1.6 volts, so your range and longevity are small.
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ID
#1710305 Review #1710305 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.0
Details
Cox has left me hanging without an internet connection for nearly a week and outright lied to me about sending a special tech to fix it. When my connection failed on a Wednesday, they couldn’t get a technician to inspect it until Friday, and when he finally came, he...
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ID
#1710039 Review #1710039 is a subjective opinion of poster.
Location
Germantown, Maryland
Service
Cox Communications Internet Service
Pros
  • Strong wifi
  • Internet speed
  • Internet when it still worked
Cons
  • Lack of good people skills
  • Lack of communication from customer service
  • Lies from customer service

Nt cox phone service

1.6
Details
cox wanted me to change their equipment. now does not work.
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ID
#1709775 Review #1709775 is a subjective opinion of poster.
Location
Avondale, Arizona
Service
Cox Communications Home Phone Service
2.2
Details
I made arrangementes to pay my past due balance on Novmber 1, 2019. On Saturday evening, October 26, 2019, My cable, internet and phonee weee shut off. I worrk from home. To say I panicked was an understatement. I called customer servce, however, it was passed 9 p.m....
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1 comment
Tracy R
#1777471

In addition, Cox put the original payment though two more times causing additional charges of $70! Cox denies this occured, however, the bank disagrees.

ID
#1708304 Review #1708304 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Cox Communications Bundle
Pros
  • Past performance
Reason of review
Problems with payment
Loss
$250
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Cox Communications - Be aware of charges this company will impose on you
Cox Communications - Be aware of charges this company will impose on you
Update by user Nov 11, 2019

I was contacted through messenger by cox communication and they apologized for the inconvenience and told me they would send me a box with Prepaid postage to send the modem back to them at no cost to me or if I wished to get service still, they would give me a $50...

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ID
#1702921 Review #1702921 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Cons
  • Customer relations
  • Cost and customer service
  • Lack of good people skills
Reason of review
Poor customer service
Preferred solution
Provide me with the service I was wanting and wave the deposit, or, come pick up the device at your expense, not mine.

Service interruptions for 100.00 a month television

1.0
Details
they can't keep the tv and movies going without them stalling then it goes blank and then back again. you would think for 100.00 a month you could get good service. calling them is a joke. after 2 years my cable wire is still sitting on the ground in my back yard.
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ID
#1700714 Review #1700714 is a subjective opinion of poster.
Location
Sun City, Arizona
Service
Cox Communications Tv Service
Reason of review
Bad quality

Service?

1.0
Details
The Cox installer was here four hours connecting four TV receivers and a modem. He was on the phone almost that whole time. They have been out twice since. Replaced the modem. Today my wife returned her receiver. This replacement seems to work, but I'm not holding my breath. WHY DID THEY INSTALL USED HARDWARE?
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ID
#1696826 Review #1696826 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cox Communications Customer Care
Pros
  • Working now
Cons
  • We did much of the work
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution

Not honoring $400.00 rebate I was promised when I went back to Cox

3.3
Details
I have spoken to several representatives with no resolve. I have been told that just because I was given the wrong information from one of these representatives that I would be penalized and not going to recieve my rebate. I did my part and Cox did not do theirs. I use to think after many years of service with Cox that they were great. It is hard for me to believe that since I was steered wrong by a Cox rep that they cannot do the right thing. In the end this will cost Cox more than the $400.00 visa gift card. I will be reporting to the Better Business Bureau and if no resolve there I will be filing a claim I Fairfax County small claims court and that will just be the start of my mmission. I have alll the time in the world to make all of this happen. Sorry to have to go to this but as a loyal customer I am tired of getting a run around
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ID
#1693516 Review #1693516 is a subjective opinion of poster.
Service
Cox Communications Rebate
Pros
  • I am very upset and disguss about cox cable and there
Cons
  • Bait and switch
  • Escalation process for unresolved tech issues after 72 hours
  • Could care less about their customers
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
pay me what was promised

REFUND

1.0
Details
TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME
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ID
#1693418 Review #1693418 is a subjective opinion of poster.
Service
Cox Communications Cable Tv Service
Pros
  • Being a customer for years until billing makes a mistake
Cons
  • Crooks
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund

Worst customer service ever

1.0
Details
Their kept me on the phone ,trying to reboot my router with out activate my account.
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1 comment
Anonymous
#1769439

TOOK MY KIDS HALLOWEEN COSTUME MONIES OFF MY CARD!!!!!ONLY 21.63?? SAID THEY WERE GIVING IT BACK THEN WENT IN AND GAVE ME A CREDIT AGAIN BUT SAID REFUND DENIED DUE TO CURRENT BILL NOW MY KID IS CRYING SHAME

ID
#1691307 Review #1691307 is a subjective opinion of poster.
Location
La Mesa, California
Service
Cox Communications Internet Service
Reason of review
Poor customer service

Cox Self Install Kits Are Defective

2.6
Details
Multiple customers can get their wireless self install kits to work... The Contour Remote that is packaged in the kit...is refurbished product. Cox ships it to customers without removing the micro- code from the last customer. The remote will not "pair or synch with the wireless modem.... Cox installation guide fails to tell the customer to punch into the Contour remote the code "981". This code removes the existing micro- code allowing it to "pair and synch." I had 4 Cox tech reps come out and all of them told me to go to the Cox Store. The Cox Store self install kits have the same problem. I finally called Corporate Office to report the defect
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ID
#1685900 Review #1685900 is a subjective opinion of poster.
Pros
  • Excellent field support
Reason of review
Bad quality
Loss
$200
Preferred solution
Update the self installation brochure with the code 981

Racist company refused to serve my mother

1.0
Details
She asked for cable to be hooked up and asked kindly to add every spanish channel and they supposedly were gonna hook it up on saturday but never showed up! The person who was supposed to connect it said no one was home which was a straight up lie cause i was there too. They said they were "sorry" and would come within a day or two.... Nothing. They are sorry, not the way of apologies either
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1 comment
Anonymous
#1795605

Tell me where the racism is

ID
#1679096 Review #1679096 is a subjective opinion of poster.
Pros
  • No resolution
Reason of review
Poor customer service

Have not received any visa rewards cards for my promotions

Account number 23811 717-061-and acct #9238 103-774-4911??? I now have a new account number which also comes with a Visa card +238-119-264-2206 I pay a lot of money for my service each month I pay my bill on time I deserve to get what I was told by the representative now I spoke to customer service on the day they installed my new account which was a couple of days ago and they gave me these account numbers again I will send them through and I hope to receive my Visa cards if there's anything you can do please email me at Lita at yahoo.com
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ID
#1675065 Review #1675065 is a subjective opinion of poster.
Pros
  • Love my service but need to stick to what they say
  • Special prices
  • Last agent was
Cons
  • Breach of contract
  • Need to stick to promotion
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund

Poor Service

1.0
Details
When i go to use my TV I receive a no signal message. I have to call customer service to get it rebooted. I'm fed up with the poor service. I went to can my account and they want to charge me a penalty...I've been paying for something that hasn't work right since they installed it and they what to charge me a penalty??
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ID
#1671660 Review #1671660 is a subjective opinion of poster.
Location
Mission Viejo, California
Service
Cox Communications Tv Service
Cons
  • Network unrealiability
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Great Customer Service

3.5
Details
Sheena Gholston, Chicago,Illinois a 3rd party agent for Cox Cable sells and Dawn from Phoniex, Arizona a collection agent gave me the most awesome experience in my life. Their customer service was so great that I will be using Cox Cable forever. I will tell everyone how these two ladies made an extraordinary experience for me. Please let them know they are great employee but most of all wonderful people.
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ID
#1670275 Review #1670275 is a subjective opinion of poster.
Service
Cox Communications Bundle
Pros
  • Great customer service
Cons
  • Nothing really
Reason of review
Good customer service