Anonymous
map-marker Brooklyn, New York

Cox Communications Move My Service Review from Brooklyn, New York

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Moved from foster to hopkinton had to change from Verizon to cox because of the building not by choice two weeks later cox still refuses to port my number over can't get a straight answer they are just so lazy Verizon has told me twice that cox has made no request for the port so sick of these people I am now paying for two numbers this is just *** they even tell me they contact Verizon while I'm on the phone with them and tell me Verizon says no which I know is *** this company stinks and I'm stuck with them so disgusted
View full review
Reason of review:
Poor customer service
Anonymous
map-marker East Longmeadow, Massachusetts

Cox Communications Billing Department Review from East Longmeadow, Massachusetts

This bill keeps getting higher and higher every month, they applied a discount then never told the customer it expired. ..i never knew a discount expired? I am currently waiting to downgrade my service, due to tge bill always rising. ..and i hsve been on hold for 45 minutes. ..unexceptable!!!!!!!! They let you wait so long so you hang up, and never get to downgrade the service so you forget, and continue to pay this unacceptable bill...i will be calling channel 10 to report this...like cox cable is soooo busy...please!!!!!!!!!
View full review
Reason of review:
Problems with payment
1 comment
CoxHelp

I apologize for the hold time. It is never our intention to keep our customers waiting to speak to our representatives however at times call volume can peak & hold times will be longer than normal.

When a promotion is added, you are notified in regards to the length of the time-frame for the discount. For example, we'll state: "the pricing will be good for three months & will then revert to the normal rates".

There is no 2nd notification when the promotion ends as this information is provided upon the addition.

We're you able to get through to speak to someone in regards to your billing?

If you still need to reach us, you can email us at cox.help@cox.com.

Please include your full name, address, Cox PIN and a link to your post here.

Thank you,

Dina B.

Jearl Sra
map-marker Henderson, Nevada

Cox unable or unwilling to help

Hi Dina B. -- I just returned from a week's vacation to find Internet service still spotty. Most recently it was down for over twelve hours until about 2:00 PM today (July 7). I posted a report and was invited to on-line chat with someone at Cox offering help. His contribution? It was to tell me that there have been no outages since the two-hour one on 6/28. I downloaded the report summary for July 7 showing a few reports per sample during the outage and hundreds just after service restoration around 2:00 PM. I will email this screen shot to the email address you gave me. No problem at my end could cause a problem of this magnitude. Constant denial of network problems by Cox is just aggravating the situation.
View full review
Cons:
  • Incompetent e-care specialists or liars
Reason of review:
Poor customer service

Preferred solution: Price reduction

Darthy Ltw
map-marker San Diego, California

Terrible customer service - do not use Cox

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DO NOT USE COX - go to ATT Uverse, Netflicks, anyone but Cox. I've lived in San Diego for 10 years and have always had problems with billing and bad connections in every apartment/area I've lived in. Just got off the phone with them because I have not been able to see or pay my bill online since October and always have to call. Also, the sound goes in and out of my cable consistently and I miss much of what is said (rewinding with DVR doesn't help). Constant reboots do not help. I was assured there was NO WAY to get out of my 2-year contract without paying the $240 cancellation fee. I was also assured there was NO WAY they would waive the fee. CONSISTENLY TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!! I wish negative stars were an option.
View full review
Reason of review:
Both poor customer service and bad product quality

Preferred solution: Let me out of my 2-year contract with $0 penalty!!!!!!!!!!

1 comment
CoxHelp

Hello BG2015,

That is not the experience that we want our customers to have. We want to make sure that your services are working correctly and that you are able to make payments online.

When you have an opportunity, please email us your account information and a link to this complaint to cox.help@cox.com .

Thank you,

Tiffany R.

Anonymous
map-marker North Providence, Rhode Island

Cox Communications - Service Installation Review from North Providence, Rhode Island

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cox is the worst! I just moved to RI and I compared packages between Cox and Verizon. After many conversations between both, I agreed to sign up with Cox. They quoted me a price and a Saturday install date (so I declined working on Saturday (premium time)). They even sent me a confirmation email, so I thought I was all set. Two days before install, Cox called me and said "I missed a step". What? They had to start over.... The quote went from $109 a month to $135. Then they said Saturday install was not available. Needless to say I'm pissed after I refused work and they are not even showing up. I asked to speak to a Cox supervisor, and all he said was "sorry". I'm sorry but that's not good enough! So I told Verizon about my situation, not only did the match Cox's offer...they surpassed it.
View full review
Reason of review:
Pricing issue
1 comment
CoxHelp

Hi RI,

I can definitely understand your frustration with this situation. I'd feel the same way if in your shoes!

We strive to provide the best customer experience possible, yet what you have just explained is unacceptable. We let you down in a big way, and I truly regret that we lost your business as a result.

If you have made your final decision about going with Verizon, I understand; however, if offered the opportunity, I'll do everything I can to make this right for you. Feel free to email my team at Cox.Help@cox.com.

Sincerely,

Becky K.

Cox Social Media Support Specialist

Jearl Sra
map-marker Henderson, Nevada

Internet service unreliable

Cable Internet service goes down almost every day, sometimes for hours at a time. I have the knowledge and experience necessary to verify that my hardware is working properly. Complaining does no good at all. Every time, the "E-Care Specialist" picks a reply from a short list regardless of the nature of the complaint or reported symptoms. Usually scheduling a "technical visit" is recommended. If such a visit occurs and the problem is deemed to be at your end, then you are charged a fee for the visit. They finally admitted that a working connection will cause a charge -- so it is a *** shoot whether the connection is up or down at the time of the visit. There is absolutely no solution to the problem, and there is no way to get the outages reported to anyone that might could fix it.
View full review
Loss:
$11
Cons:
  • Network unrealiability
  • Awful customer service
Reason of review:
Poor customer service
1 comment
CoxHelp

I can understand how frustrating that is. We'd like to get to the bottom of this.

Please email our team at cox.help@cox.com & include your full name, street address & a copy of the link to your post here.

Once received, we will investigate further and reply to you via email.

Thank you,

Dina B.

Cox Communications

Anonymous
map-marker Virginia Beach, Virginia

Lied to

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I switched to COX (bundle) from Verizon with the promise of a $100/gift card and a $100 credit on my bill. I had to pay Verizon a $100 early termination fee.

No one told me I had to fill out a form for the gift card until I called and asked about the promised credit and card. Each time I called I was told someone would get back to me - never happened. Finally I called and asked to talk to a supervisor who told me they had no record of the promised $100 credit. She said they would give me a $50 credit for my inconvenience.

Also it took COX three trips to my house to get my phone switched over to them.

I had to pay both COX and Verizon for an extra week because of this. It's not the money it's the principle!!

View full review
Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Hi, that is not the customer experience we want for you! We are happy to have an account specialist review your account.

Please email us at cox.help@***.com with the details

Mike J.

Social Media Support Specialist

Anonymous
map-marker Westerly, Rhode Island

Company should be closed

Cox is the worst! Lousy programming, customer service is a complete run around,cost is way to high for what they offer. I pay over 180 a month and I don't get Home improvement shows, Natgeo, BBC TBN and a host of other stations other cable companies offer for a *** of a lot less.Oh! But I get a boat load of Spanish stations. And the final nail in the coffin the the price hikes without notification. My bill went up 12 bucks a month and no one can tell me why and to top it all off won't reduce the rate hike. It's like I took your money now *** off we're not giving it back. I'm cancelling this crooked operation and going to streaming. So my news will be a little late but at least I'm not getting screwed every month.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Acton, California

Cox Communications Internet Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bunch of liars said our internet was turned off on the 10th and it never did so now they are charging us
View full review
Reason of review:
Pricing issue
Anonymous
map-marker Newington, Connecticut

Other Product Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Note good service. 3 techs out so far. Poor signal. Poorly run company.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Henderson, Nevada

Cox Communications - Internet Service Review from Henderson, Nevada

Set up cox in vegas had to pay 150 deposit and it took a week to hook it up. Thought the bill was gonna be 130 a month with digital cable and internet. Had to get phone service I didn't want to get the promo. Turns out with the digital cable box if you want any of the digital cable channels it's an extra 10 bucks a month but turns out my bill was 140 so with the channels I want I have to pay 150 a month. I lived all over the country with the same set up from other companies and paid 100 to 110 tops for the same services I pay 150 a month for here its ridiculous.
View full review
Reason of review:
Pricing issue
Anonymous
map-marker Las Vegas, Nevada

Each department does not work together to resolve an issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
p/c was in shop to get Windows 7 installed. Had Avast antivirus but called Cox to be put on Mc Afee rep at Cox said the two were conflicting and that was letting viruses thru....I was getting malware, Trojans, popups etc. Called Cox (no imagination prob 50X) Tech Support had me do all kinds of stuff, changing cords, checking modem, turning things off & on. Finally cox rep connected me with TECH SOLUTIONS the rep told me to turn on p/c and I told him I could not...forget take me off of T.S. and supposedly they did (put on 3/12 taken off immediately. the several times I've call them back they said the same your not being charged for Solutions. However, they have nothing to do with the billing dept which is continuing to charge me for it..they sent a tech to my home so see the prob. and he said "I don't even know what I'm doing here-I can't help you" but he did have me do some things manually myself like delete Avast-that did not work, stop the popups, that failed and told me I absolutely had no viruses-then the p/c went haywire! had to take p/c back to shop & everything up & running..In fact one of your agents told me to put it back in shop because TECH SOLUTIONS WAS NO LONGER..so billing keeps sending me back to TS and for umpteenth and again they have nothing to do with billing.. I have Cox internet, premiere phone and was just trying to set up some kind of a package tv, Famously when reps have no answer for my requests they hang up the phone, so its back to square one. Besides being charged $100 for TS I'm being charged monthly 14.99 to keep tech solutions...my bill went from $80 mo. $130 mo, and I really didn't notice until this billing cycle because I had p/c in shop not using online banking. Plus there's new rate increases. One agent told me why my bill was so high because I was now paying $35 for LD---WHAT!!! I called auto system twice today--I had ) bal. called agn I had bal of $1.01 this does not even make sense AT ALL...I am on a very sparse fixed income and can't afford to LOSE 100's of dollars thete is other priorities. I no longer know what to do! I cannot get a straight answer from anyone they just keep passing the buck. I've been a Cox subscriber for 25 yrs and before it was Prime Cable (local) and was with them for 15 yrs...I was sent to a rep in the "Loyalty" dept where I could add TV and was explaining the other probs to get bill lowered---convenienly HUNG UP! I don't know what kind of further action I can take-I would cancel Cox completely-but certainly I've been cheated and would like either my money refunded or applied to future bills Elizabeth Gurniak
View full review
Loss:
$166
Cons:
  • Service support
  • Customer service
  • Current performance
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I can to at talk under say where you're coming from, Great thing you posted this review. I work directv and I'm very driven by your situation and experience with cox.

To cut a long story short we have great promotions going on right now giving away $150 best buy gift cards to our customers, if you want better tv and a smaller price , sounds like directv is going to have what you need. I encourage to give me a call 323 806**** I promise I will hook you up !!!

Anonymous
map-marker Henderson, Nevada

Charged for a refund they gave me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had a credit with Cox so they sent me $148.00. Then they turned around and charged me $35.00 for a 'returned check.' THEY SENT ME THE MONEY. How in the world can you charge someone when you send them money. I have tried for two weeks to resolve it with no luck. The also raised my rate from $125.00 to almost $200.00 and I don't even use a phone and I don't have a TV. My salesman promised a no frills package but I have $30.00 in a movie channel and I never, ever, watch a movie on T.V. Finally , a week ago, a customer service agent promised to wipe my bill clean. Of course that never happened and now they deny saying it. I have never in my life seen such terrible customer service. When you pin them down they just try to transfer you or hang up. I am taking them to court.
View full review
Loss:
$300
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Los Angeles, California

Cox Communications - Router Installation Review from Los Angeles, California

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
New instsll in Laguna Niguel senior community. Asked for bundle with everything however technician came out installed cable could not get wifi router anything to work. He left didnt finish hired private company to finish installation. Ed salesperson at Cox told me if i didnt like it cancel the service. I had a partial install fir two weeks, complained to apartment management because they are pushing Cox still did not get remedy. But the private company seems to have it working after hours and hours of reinstalling and updating programs.I'm waiting on bill from bith.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Phoenix, Arizona

COX refuses to let me use my own cable tuner

I am a new COX customer in Gainesville, Florida. I object to paying a rental fee to COX for a digital cable tuner so I bought a used one on ebay. I took it to my local COX solutions shop today and was told by the COX representative that they refuse to let me use my own cable tuner, even though it is the same make and model as the unit COX is charging me $8.50 per month for. If not for having to consult with my wife and step-son I would have canceled COX service on the spot. COX is the worst cable company I have ever encountered. Wayne Davis
View full review
Reason of review:
Pricing issue

Preferred solution: Deliver product or service ordered

  • 1
  • ...
  • 85
  • 86
  • 87
  • 88
  • 89
  • ...
  • 126