Cox Communications
Reviews and Complaints
Cox Communications Move My Service Review from Brooklyn, New York
Cox Communications Billing Department Review from East Longmeadow, Massachusetts
Cox unable or unwilling to help
- Incompetent e-care specialists or liars
Preferred solution: Price reduction
Terrible customer service - do not use Cox
Preferred solution: Let me out of my 2-year contract with $0 penalty!!!!!!!!!!
Cox Communications - Service Installation Review from North Providence, Rhode Island
Internet service unreliable
- Network unrealiability
- Awful customer service
Lied to
I switched to COX (bundle) from Verizon with the promise of a $100/gift card and a $100 credit on my bill. I had to pay Verizon a $100 early termination fee.
No one told me I had to fill out a form for the gift card until I called and asked about the promised credit and card. Each time I called I was told someone would get back to me - never happened. Finally I called and asked to talk to a supervisor who told me they had no record of the promised $100 credit. She said they would give me a $50 credit for my inconvenience.
Also it took COX three trips to my house to get my phone switched over to them.
I had to pay both COX and Verizon for an extra week because of this. It's not the money it's the principle!!
Preferred solution: Let the company propose a solution
Company should be closed
Cox Communications Internet Service Review
Other Product Review
Cox Communications - Internet Service Review from Henderson, Nevada
Each department does not work together to resolve an issue
- Service support
- Customer service
- Current performance
Preferred solution: Let the company propose a solution
Charged for a refund they gave me
Preferred solution: Price reduction
Cox Communications - Router Installation Review from Los Angeles, California
COX refuses to let me use my own cable tuner
Preferred solution: Deliver product or service ordered
- Prev
- 1
- ...
- 85
- 86
- 87
- 88
- 89
- ...
- 126
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I apologize for the hold time. It is never our intention to keep our customers waiting to speak to our representatives however at times call volume can peak & hold times will be longer than normal.
When a promotion is added, you are notified in regards to the length of the time-frame for the discount. For example, we'll state: "the pricing will be good for three months & will then revert to the normal rates".
There is no 2nd notification when the promotion ends as this information is provided upon the addition.
We're you able to get through to speak to someone in regards to your billing?
If you still need to reach us, you can email us at cox.help@cox.com.
Please include your full name, address, Cox PIN and a link to your post here.
Thank you,
Dina B.