Cox Communications
Reviews and Complaints
Incorrect phone bill for elderly customer 7 of last 12 months
80 some dollars for a 19 minute long distance call to colombia
Cable TV pricey, reliability doesn't justify the cost
Preferred solution: Price reduction
Cox Communications Internet Review
Billing Department Review
Cox Communications - Tv Channel Review from Gonzales, Louisiana
A frustrated customer
Cable Service Review
Terrible customer service
Cox Communications - Equipment Review from Olathe, Kansas
DVR Stopping recording before program is complete
Driving me crazy! Every show is cut off at the very end and I miss the last minute or two of the program.
A technician came out and what he told me is that when the memory gets above 80%, it will start cutting off. Hmmm, doesn't say that anywhere on the site. So, I deleted everything to 10%. Still happening.
WTH???? I tried to extend the recording by 1 minute sometimes 2 but what happens is that it won't let me record another program that starts at the same time the previous should be ending. Thus, making me have to start the 2nd program 1 to 2 minutes late.
This shouldn't be so difficult. Watching an entire program to have the last moments cut off is maddening!
Preferred solution: Price reduction
Email Review
Cox Communications Internet Service Review
Customer Service
- Customer service
Cable Service Review
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Nicbc,
Phone is FCC regulated therefore you must request any services or features be added. If you didn't ask to subscribe to a long distance program, we cannot add it without your consent.
Without a long distance calling package on the account, you would've been charged the regular market rate per minute on that call. If you later decided you wanted to add a long distance program (even after you made the call), we can sometimes re-rate your long distance calls for the previous 30 day billing period to reflect the package pricing you request added. The calling plans however are not normally free. I'd like to review the account to see what happened here & make sure your account is being billed correctly.
Please email our team directly at cox.help@cox.com and include your full name, complete street address, Cox PIN and a link to your post here.
We'd really like to make sure your account is set up correctly to allow you to call anywhere you wish & help you avoid this type of situation in the future.
Thank you,
Dina
Cox Communications