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Getting any help from this company is bad news. Very nice when they want your business but once a customer...forget it. The make you wait on the phone for an ungodly period of time. We had asked them to change a problem that we had and they gave us the run around as...
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Anonymous
stephanie

:( cox has unbelievable bad customer service. I hate this company they don\'t care about you as a customer!

Anonymous
CoxTech1

I\'m sorry to hear you\'re having problems with your Cox services. You can email me at coxhelp@cox.com and I\'d be happy to help any way I can. --CoxTech1

#257403
Reply to reviews
I have Cox cable. My cable box broke after 4 months of use. Went to Cox store and brought home another Cox digital cable box. Hooked up unit. After using the "new" box for 3 hours, I noticed the fan on the cable box was loud. I called Cox to complain. I was told...
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Anonymous
CoxTech1

I\'m sorry to hear you had a bad experience with the new cable box and getting assistance with it. Feel free to email me at coxhelp@cox.com and I\'d be happy to assist any wa...

#257072
Reply to reviews
Don't get Cox Communication! Calling is a hold game! I called to order service and some genius typed in our two units as one and now only one of us can get service. It has taken more than 10 days to get anyone to call me back and I am still waiting. I have been a...
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Anonymous
CoxTech1

I\'m terribly sorry you experience problems in getting service established at your new address. If you need any assistance with this feel free to email me at coxhelp@cox.com ...

#256333
Reply to reviews
AT&T UVerse is a total rip off...I moved and was on the phone informing them that I moved and the new residence were on the phone acquiring new service so they cancelled my contract because the new tenants told them to...while I was on the phone changing the service....
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etal00
etal00

"George" It IS AT&T's fault. As a large business corporation, they should know how to handle such issues with one hand tied behind their back. But they don't care about cus...

Anonymous
thefeds

The customer is always right, wrong... If you like being treated like a second class citizen/ customer, ATT is the provider for you. If you only desire to speak to autom...

#256327
Reply to reviews
I HATE cox communications! I don't even have cox service, I have AT&T (a normal provider) but I spend all my time dealing with Cox's drama. First the people that lived in our house before us made the poor life choice of getting Cox service. So after we'd been there...
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Anonymous
Anonymoose

If you\'ve called them, and aren\'t a customer, you\'ve done your part. You have no contractual agreement with them, and therefore no obligation to their line or equipment. Cu...

Anonymous
Cheryl

Yes I totally agree with you. I cant wait to either move to a place where this so called company isnt everywhere or until another company comes here. I NEVER had trouble wit...

#256105
Reply to reviews
We moved, ordered 2 receivers, only received 1. For 5 months my husband, the account holder has tried to fix. Every time he calls customer service, he is on hold for hours it seems and them some undereducated Cox robot promises him they are working on it, will credit...
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Anonymous
CoxTech1

I\'m terribly sorry for any problems you have experienced with your Cox services. If you would like to email me at coxhelp@cox.com I can investigate what happened for you. ...

Anonymous
beach8807

OOps sorry I put your name in wrong area!

#255548
Reply to reviews
A lesson in the art of "Bait and Switch." Last year, after doing a little research, I decided to go with Cox Cable's bundled service; Internet, phone and cable for one price, one bill. Sounds good and convenient, right? Wrong! As a mature adult, who has been handling...
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Anonymous
Anonymous

I too have a very similar issue regarding the cox bundle. I have noticed my cox bill going up $15 to $20.00 over the last 2 months. I was told by a very rude CS Rep that my pr...

Anonymous
CoxTech

I apologize for any billing problems you have had with our services. If you would like to email me at coxhelp@cox.com I\'d be happy to investigate this issue further for you....

#254151
Reply to reviews
This post is the last straw. I intend to post another part which is the red flag that was raised after they pulled the old "Bait and Switch" on me. On Friday, August 8, I remembered I had missed an episode of "Whale Wars," on Animal Planet because the previous Friday,...
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#254146
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Go with Verizon every time. Why? 1.) The internet drops out tons. Not good if you work from home. 2.) Most folks have cox on your block which means your up/dn load rates suck at peak hours. 3.) They do nothing to help you fix it. They came out three times to my house...
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#253264
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Signed up with Cox 3 months ago (April, 2011) for one of their bundles. Was quoted a price for a 2 year agreement. Sales rep says the HBO is a gift for 3 months. No long distance was offered. I found my own long distance company. Received a letter from Cox a month...
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Anonymous
Jess

Gotta read the fine print. Thats what its there for.

Anonymous
leeheeq

Update Had to get Cox in another x 2 before they were able to settle the tiling and communication issues. To date, even with letters have not heard a word about the HBO de...

#251773
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