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I have internet from COX. - The first issue is that they tried to charge me twice for a modem that I bought already. - The second issue is that I put my payment as automatic detection and it went fine for the first 4 times. The sixth time I knew that I have to pay fees...
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Anonymous
Re: Billing ***cerns

I\'d be happy to help with any billing issues you\'re experiencing. Please feel free to email me at coxhelp@cox.com for further assistance. -Chris

#288919
Reply to reviews
I have internet from COX. - The first issue is that they tried to charge me twice for a modem that I bought already. - The second issue is that I put my payment as automatic detection and it went fine for the first 4 times. The sixth time I knew that I have to pay fees...
Read more
#288914
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cox worker came to my door stating he HAD to install box but at NO COST to me. drilled hole in wall and plugged it in to my outlet. next year i sold the 1968 trailer and moved. now they have sent the bill for this to a collection agency. I am a 85 year old widow in a...
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Anonymous
Common Sense

seriously you didn\'t think you needed to return the equipment.

#288127
Reply to reviews

Cox Communications added payment fees that were undisclosed to me, although they had my mailing address as well as email address. These fees stated that I had to pay for someone to come and collect my bill.. a "bill collection fee" because my payment was a day late,...
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Anonymous
babs

Cox is not going to have a collector involved in a bill that is a day late. You might not even get a late fee at that early stage. Collectors are assigned when your bill is ap...

#286799
Reply to reviews
I recently lost everything I owned to a house fire and no renters insurance. They are making me pay for the equipment that was lost!!! I was told to submit a waiver form and 2 1/2 months later and many calls to them they ell me they don't waive equipments fees!!!!!...
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Anonymous
jeana.smith

your kidding right? I\'m sorry I couldn\'t afford it, I am a single mom and live paycheck to paycheck!!!Most of my money went for monthly bills and food for my kids!

Anonymous
1967

No ... you were to be responsible and have renters insurance. Cox is not responsible for you being a ***.

#285218
Reply to reviews
Cox refuses to give me my billing statements. I have gone to the BBB, I have talked to supervisors, reps, and emailed. I have even gone to the Attorney General of Arizona. THEY REFUSE TO PROVIDE ME WITH A BILLING STATEMENT, EITHER ONLINE OR IN MY MAILBOX. Why?...
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Anonymous
The Big Dog

Quit paying your bills ahead then they will be forced to send what ever the heck you are crying about. :cry

Anonymous
The Big Dog

Quit paying your bills ahead then they will be forced to send what ever the heck you are crying about. :cry

#285169
Reply to reviews
On 12/14 I upgraded my service to digital, it was to be a Christmas present. I was told it was to be delivered on the 18th. On the 20th I called to remind Cox that I had not received the box. I was treated rudely so I talked to a supervisor who told me it would be...
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Anonymous
Re: Service Delays

I can certainly appreciate how frustrated you were with the situation. Picking up the equipment yourself is certainly an option. If you are still experiencing any issues or ...

#284842
Reply to reviews
I just changed my cable boxes from dvr to whole home dvr from cox, and the system is not worth the money. My worst complaint is recording sports. When you open the guide and look for football, none of the information is programed. The guide does not list the teams...
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Anonymous
unhappy

I had whole home installed last week. I would give it a rating of F-. Don\'t get it.There are many features that have disappeared. Record only new is gone, it no longer back...

Anonymous
Re: Whole Home DVR

I can certainly appreciate how frustrating that must be. If you want to email me at coxlhelp@cox.com I\'ll see what I can do to help resolve this issue for you. -Chris

#284268
Reply to reviews
They are charging me falsingly with install fees. Telling me that the conversation is NOT being recorded when it states that it is when u first call. There customer service staff including supervisors r very rude and do not care about fixing problems that need to be...
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Anonymous
Fedupwithsorry***cox

I signed up for cox 12/2012 and before they could install service the rep said I required a $250 dollar deposit which was fine because I had the money at that time. The rep th...

Anonymous
Cancelled Cox Communications

Today, I called Cox Communications to find out why they charged me more than $80 for the past month. Not only two of their male employees had no knowledge of it, but they did ...

#283042
Reply to reviews
making a complaint should not be so time consuming. You already have my account information so dont ask me sor i again. You are truly the worst cable company in the system (and I have had Comcast). Your replies to complaints are nothing but endless rhetoric, and your...
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Anonymous
Cox Rhetoric

Marycatsom... the problem really is you! Don\'t you see that?!?! You failed to realize that the swamp gasses surrounding your house are creating a ionized disturbance that is ...

#282052
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