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Cox Communication stated that the reason our tv's went out was because of the storm when really they let an employee come over to our house unannounced. We were not notified about this visit, or the fact that they would be cutting the cable wires to the top floor of...
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Anonymous
Re: Billing ***cerns

This is a very unusual situation indeed. If you still need help fixing this could you email me your account details to coxhelp@cox.com so I could further assist. -Chris

#280148
Reply to reviews
Two men solicit cox services at our home a few months ago, we now know that these guys were "outside sales reps" who don't directly work for cox. They offered us an internet/cable package for approx. $65 a month. We asked them specifically if the price would change...
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Anonymous
Not happy with cox pricing

Six months into the Cox Cable Residential Price Lock Guarantee 24-Month Agreement the bill was increased by $30/month. A call to Cox Cable says the that special ended after 6...

Anonymous
Steve

Cox representatives are total liers. I called several years ago and wanted to reduce services, when my bundle approached 200$ per month. They said they would provide credits a...

#279994
Reply to reviews
At nearly 6PM, 2 gentleman with "Cox badges" (easy to copy) rang my doorbell. Before I could reach the door, they had already trespasses past my outside gate into my atrium area. I was shocked, at first thinking some sort of scam done at Christmas time to "scope out"...
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#279683
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We bought our 1st HD tv in May of '11, right before my husband was to have life-saving surgery. I thought the new 60" tv would provide an outlet for him during recuperation I phoned Cox to come out and install an HD cable box. The tech installed a different box than...
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Anonymous
none

If it makes you feel any better, you were still receiving HD through the av cables you were using. The only real difference is the same HD signals are carried over a single ca...

Anonymous
Update

I am happy to report that after contacting the BBB, Cox Communications contacted me and resolved this matter by delivering the correct equipment, waiving the service charge an...

#278755
Reply to reviews
I've had cox for over 15 yrs, and I'm getting rid of them. When I had a service problem, the rep didn't know how to resolve my tiling in my picture. Fios came by and offered me a great deal on new service with an additional box that would cost less even...
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Anonymous
Chris

I\'m not sure what happened regarding your service concerns but I\'d be happy to take a closer look for you. Feel free to email me at coxhelp@cox.com for further assistance. ...

#274354
Reply to reviews
My Experience with Cox customer service has been horrible. Absolutely ridiculous. I was excited to finally get cable in my apartment and when I called they said I needed a $50 deposit. Which was not a big deal, I just needed to get the money together to activate...
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Anonymous
Anonymous

Wish I would\'ve read your comments 6 months ago. Cox Communications have proven themselves to be an untrustworthy and completely dishonest business. It is infuriating!

Anonymous
Re: Refund Delays

If you still need help getting this refund problem resolved I\'d be happy to help. Could you please email me the account details to coxhelp@cox.com so I can look into this fu...

#272337
Reply to reviews
Prior to moving, I had several internet companies simply because of the zip code in which I lived, i.e., after initial sign-up, they kept changing every few years due to buyouts, new contracts, etc. The three major providers I had during that time were Time Warner,...
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Anonymous
Chris

We certainly want you to enjoy your Cox services to the fullest. If you could email me with any issues you are experiencing to coxhelp@cox.com I\'d be happy to address them f...

#269883
Reply to reviews
What more can I say except they just make stuff up, call for new service and phone is answered first ring,call for repair service issue and it will place you on hold for up to a hour, comericials are just words with no action and frankly the worst large corporation I...
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#269364
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COX CABLE, Chesapeake, Va: I called Cox to have internet hooked up at our house. We had had Cox 10 years ago, before Direct TV came out with NFL Sunday TICKET. My husband had to get that because he's s football nut. No complaints with Cox, they just didn't offer...
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Anonymous
Jannoel

Your lucky, I was told to send thru the mail... Sent.... have reciept and showed them.. Cox decided because company (they required) closed and can\'t verify... that I am th...

Anonymous
ex-cox employee

I worked for nearly 6 years in the Omaha area for Cox. Your problem is not specific to your area. I heard customer complaints about the same problem quite frequently. I was...

#269060
Reply to reviews
Cox is the worst internet service in Scottsdale, Arizona! It just NOT sucks technically but their customer support as well as their managers are useless. I am having 2-3 outages of internet PER WEEK in Scottsdale which is one of the best suburbs of Phoenix. Each time I...
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Anonymous
Re: Internet Problems

I can understand why you would be frustrated with the internet conneciton at this point. If you need any assistance getting this problem resolved please email me at coxhelp@c...

#268033
Reply to reviews