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When you decide to cancel Cox, please read the following carefully to avoid being charged for things you shouldn't be charged for. 1) Prior to cancelling, log on to your Cox account. Download and save EVERY BILL YOU HAVE ACCESS TO. EVERY ONE. It's typically 12-13...
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Anonymous
Bill

I recently changed my TV to streaming, and changed to ATT for internet. After cancelling via phone and returning the equipment they continued to Bill me for 60 days and sent m...

Anonymous
Daniel Ditto

Please don't use cox they don't care about anyone or damaging someone house

#291232
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Ever since my wife negotiated a new Cox contract for the Cable,internet and phone, Cox installed new Boxes with their highly touted Contour system. It freezes constantly, forgets a show you paused and forces you to rewatch from beginning with commercials (Free on...
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Anonymous
Lexi Las Vegas

Contour II boxes are terrible. Techs have been out and replaced twice. Several channels not tuning or freezing. First set of boxes stopped working completely. New appt tomorro...

Anonymous
Coxsucker

Cox has the worst customer service of any company. Nothing will change until they lose your business aND your money.

#492998
Reply to reviews
Cox Communications is the absolute WORST company I have ever worked with. They hike my rates several times a year, tell me I'm getting one internet service, but when I look at my bill, apparently I'm getting a more expensive one. Same for my cable. My internet...
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Anonymous
Anonymous

Cox suckers, what robbery, people like me work every day. We use TV and pc a few hours per day, but we pay the same as those who use 24 hours a day. Spanish, and sport channel...

Anonymous
Jeff

Yes, cox does suck. our internet goes out several times a day. I have called and called, they have rewired my house, supposedly done pole work and nothing has improved. They j...

#357425
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Cox Communications - Misrepresented facts

Cox Communications
#1137496
Misrepresented the facts on bill total with deal. $89.99 totalled $121.50. A 26% increase pver agreed amount. Was told that is how they sell it and no option. Totally lied about.
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Cox Communications - Liars extorsionists.disrespectful.

Cox Communications
#1135748
1.0
Details
2 days of lies and hours on phone to get cable and service even to work was laughed at himg up on and extorted money to get service orderec and agreed upon to even work.Many excuses but when agreed to higher price for what i signef on for poof it waz on in3 mi ask to complain they laugh at you.I should have tsken chanced at at@t
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Cox Communications - Tricked into contract

Cox Communications
#1130913
1.0
Details
I signed up for what i thought was TV and internet, was tricked into two year home monitoring. I cancelled service after 8 days... Cox threatened to sue me for early termination, ruin my credit, make me lose my home, etc. My lawyer said they(Cox) have spent thousands in order to collect hundreds. They are the {{Redacted}} of the communication industry!!!
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website

Cox Communications - Terrible

Cox Communications
#1127327
1.0
Details
This is the second time in 2 days the internet is out. And yesterday it was taking 3 - 5 hours for email messages to arrive. This happens all the time and we pay a small fortune for crap service.
Comment
Show
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I have setup auto payment of and don't check my bill regularly. I noticed my bill has increased. The regular rate thy show on cox website is lower than my bill for the same service. When I called they made me a "favor" by reducing the bill - that is for next 12 months...
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Anonymous
Anonuser

Wow, looks like I'm not the only person that this happened to. After signing up with them in September 2017, I've had to contact Cox multiple times about billing discrepancie...

Anonymous
AnonymousUser

Honestly if i had a review for this is would be -2 stars first of all half of the time my internet doesn't even work and i still have to keep paying a provider that's internet...

1.0
#1134562
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After my call with Shelly from retention on Friday afternoon, 11/10/17, I will never use Cox again. Not a threat, just a promise to myself. I spent 20 minutes with the first associate only to be told they couldn't help and had to transfer me to retention. Shelly picked...
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Anonymous
Anonymous

You're babbling again.

1.0
#1130281
Reply to reviews

Featured

Let me start by stating this is not a pleasant review. I initially inquired about Cox in January of 2017, due to an upcoming move. I had Verizon as my cable provider, and they did not service the area I was moving to. I did my due diligence and researched prices for...
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Anonymous
Anonymous

Terrible cable and internet services. Cable constantly freezes and internet works literally 25 percent of the time. Paying almost $3000.00 per year for subpar services. Servic...

pwaller40
pwaller40

Ripping people off is what Cox does best. My agreement is up in August and I am finished with these scumbags.

1.7
#1039448
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My bundle for Ultimate had expired, as I had for 2 years, so they wanted to increase my price by a huge amount (going from 115 to well over 190/month). So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which...
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2.6
#1132981
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I “used” to have the bundle for cable, internet and an unused phone line through cox - and had been a cox customer for 20+ years. I had issues with my bill continuing to increase every few months - calling them only brought higher bills. So I took unused phone line and...
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1.5
#1139485
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I asked how much to upgrade the internet speed and I decided it was too costly, but the rep I talked to coerced me into the deal by telling me I get free showtime with that deal, so I opted in. I explained to him that I have directv and he said it would still work he...
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1.0
I didn't like
  • All the hassle involved with trying to fix constant mistakes
#1137409
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Contact Cox Communications

Mailing Address:
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319
Phone:
(877) 206-4210
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I called 3 months ago to cancel my service because they'd raised my bill so much after a year of service. The guy convinced my to stay by dropping the price and said they would cancel my contract. A month ago I called again, I'd decided to cut the cord on cable. The...
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2.4
#1129924
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