State: Arizona Product: Cox Communications Customer Care Clear all filters (0 of 109 reviews match)
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Cox Communications - Tricked into going to store
I am new to Arizona from Michigan and went online to start service with Cox, I picked all my options I wanted and at the end paid the $20 deposit that they charge after you set all your stuff up and was given a number to call to complete setup. I called to complete the...
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1.4
Product
Cox Communications Customer Care
#1225643
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I was going into your location on Midvale and Valencia to get some service.I get out of my car I'm walking up to the store and there's people outside blasting the rap music on their phones. Plus they have this charcoal going that has all the smoke and it's killing my...
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1.0
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Cox Communications Customer Care
#1148149
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Cox Communications - Tricked into contract

I signed up for what i thought was TV and internet, was tricked into two year home monitoring. I cancelled service after 8 days... Cox threatened to sue me for early termination, ruin my credit, make me lose my home, etc. My lawyer said they(Cox) have spent thousands in order to collect hundreds. They are the {{Redacted}} of the communication industry!!!
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
Product
Cox Communications Customer Care
#1130913
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Resolved
Their written confirmation said they would arrive today between 5:00 - 7:00 p.m.When they didn't show up or call by 7:30 p.m., I called them and was told they were "running about an hour late," but that they were definitely coming and that I was next. Now it's past...
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3.0
Product
Cox Communications Customer Care
I liked
  • People on phone -- always apologetic and eager to help
I didn't like
  • Failures to meet their written promises
#982098
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COX Communications gets away with unethical business practices -- They falsify information and do not notify a person who has discontinued their service of a bill COX thinks the person owes. One service representative told me the service was performed at an address...
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2.6
Product
Cox Communications Customer Care
#958634
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I've had Cox for 12 months now.First signed up in Walmart they promised my bill would be $99/month. Get 1at bill it's $200. I was pissed because the Rep lied to sign me up. Besides that Cox Customer service sucks ***! The reps will hang up on you real fast! An so will...
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1.3
Product
Cox Communications Customer Care
#924051
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The representative was rude on the phone and even let out a big sigh when I said my reason for calling is to complain about the rate hike.They have been hiking the rate on a regular basis and it is getting ridiculous. She flat out denied that the rates were hiked as...
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Anonymous
Anonymous

Cox don't love you. Cox don't care.

1.4
Product
Cox Communications Customer Care
#942362
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It is a shame that a company such as Cox does not invest more in the customer service side of their business.The representative in Arizona was condescending and did not seem to care about my aggravation regarding my service and bill. The pricing was wrong according to...
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Product
Cox Communications Customer Care
#932162
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Both on phone & in store Very Very arrogant & condescending when trying to understand charges on my bill Appartently they bill you for discontinuing service they call it pro rating $40 for 8 days !!!!!! I went around & round with them both in store than on phone as to...
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1.0
Product
Cox Communications Customer Care
I didn't like
  • Condescending customer service reps
#895944
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Cox Communications Customer Care Review

I had cox cable for a year. I called two weeks in advance to have them turn off my service.I am 64 yr old i have naropithy in my hands and feet.cox said they record all there phone calls well if thats the case than they can listen to the phone vall where they said my cable was going to be shut off and they kept it on and they said would come pick up the box also. Jana manAtione
Product
Cox Communications Customer Care
#873145
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