State: Arizona Product: Cox Communications Customer Care Clear all filters (14 of 119 reviews match)
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Cox Communications in Phoenix, Arizona - Service?

1.0
Details
The Cox installer was here four hours connecting four TV receivers and a modem. He was on the phone almost that whole time. They have been out twice since. Replaced the modem. Today my wife returned her receiver. This replacement seems to work, but I'm not holding my breath. WHY DID THEY INSTALL USED HARDWARE?
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Review
#1696826 Review #1696826 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Working now
Cons
  • We did much of the work
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
1.3
Details
This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...
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1 comment
Anonymous
#1614693

Also contact your congress critters to urge that cable and internet be regulated as utilities. Also complain to your local franchise authority.

Enough complaints can actually get the cable company FIRED!! I know because we did it to AT&T when the took over cable services in Jacksonville, FL.

Review
#1423252 Review #1423252 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
1.0
Details
I have been on the phone with Cox's loyalty department for over an hour. The gentleman that I was speaking with didn't get my service charges decreased, in fact it was the opposite, Instead of my bill being $179.84, he was saying it would be $235.00. It doesn't make...
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Review
#1397806 Review #1397806 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Provide the same quality of service at the previous price
1.4
Details
Cox Communications - Tricked into going to store
I am new to Arizona from Michigan and went online to start service with Cox, I picked all my options I wanted and at the end paid the $20 deposit that they charge after you set all your stuff up and was given a number to call to complete setup. I called to complete the...
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1 comment
DismalEmu269
#1643189

Not surprised its how they operate, it will just get worst, because they're losing money because a lot of families have antennas or fire sicks, rokus, so they trying to make it up by overcharging customers.

Review
#1225643 Review #1225643 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service
Preferred solution
I would like them to give me my equipment without the deposit to fix their messup, I wasn't told of the fee before I left work to go get my box so I feel I shouldn't have to pay it. Their mistake they should fix it.

Cox Communications in Tucson, Arizona - Rude unprofessional employees

1.0
Details
I was going into your location on Midvale and Valencia to get some service. I get out of my car I'm walking up to the store and there's people outside blasting the rap music on their phones. Plus they have this charcoal going that has all the smoke and it's killing my asthma. I asked him about the box that they had on the table under a canopy they said they were just told to put it there I go is that to put on new service they told me no and very rudely to. So I walked inside and talked to a gentleman with a beard he was nice at first but then started getting very fussy and very irritated with me asking questions. So I just decided to leave your store and go get service elsewhere very disrespected and very disappointed in the service I was given.
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Review
#1148149 Review #1148149 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Cox Communications in Phoenix, Arizona - Tricked into contract

1.0
Details
I signed up for what i thought was TV and internet, was tricked into two year home monitoring. I cancelled service after 8 days... Cox threatened to sue me for early termination, ruin my credit, make me lose my home, etc. My lawyer said they(Cox) have spent thousands in order to collect hundreds. They are the {{Redacted}} of the communication industry!!!
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Review
#1130913 Review #1130913 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Resolved
3.0
Details

Update by user Jan 17, 2017

After many phone calls, they came and actually did a good job on installation. Also, they have been helpful, friendly, and fast on the phone in making changes to the account and crediting me for their problems.

So, what gives? I think they are basically a decent compan...

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Review
#982098 Review #982098 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • People on phone -- always apologetic and eager to help
Cons
  • Failures to meet their written promises
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered

COX Communications purposely falsifies information on customers who discontinue service. This has destroyed our credit rating.

2.6
Details
COX Communications gets away with unethical business practices -- They falsify information and do not notify a person who has discontinued their service of a bill COX thinks the person owes. One service representative told me the service was performed at an address where we never lived. Did I pay someone else's bill???? COX would not authorize removal of false information from our credit report. However, debt collection agency to which COX gave false information removed immediate black marks. We still cannot get credit now due to all of the inquiries on our credit report as we were repeatedly denied credit. The Experiean credit report shows the false address COX used.
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Review
#958634 Review #958634 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Destroyed credit rating- false information
Loss
$35000
Preferred solution
Let the company propose a solution
Tags
  • cancelling service
  • Values

Cox Communications - Customer Care Review from Phoenix, Arizona

1.3
Details
I've had Cox for 12 months now. First signed up in Walmart they promised my bill would be $99/month. Get 1at bill it's $200. I was pissed because the Rep lied to sign me up. Besides that Cox Customer service sucks ***! The reps will hang up on you real fast! An so will them so called Managers. Cox has ridiculously prices an every month the bill goes up. Cox is a rip off. If your not a customer. Please don't waste your time Joining an getting stuck in a 2 yr contract.!! Please don't! I regret ever doing business with them. Will never happen again.
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Review
#924051 Review #924051 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Poor customer service

Contact Cox Communications Customer Service

Mailing Address:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Reviews

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Cox Communications reviews
1.4
Details
The representative was rude on the phone and even let out a big sigh when I said my reason for calling is to complain about the rate hike.They have been hiking the rate on a regular basis and it is getting ridiculous. She flat out denied that the rates were hiked as...
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1 comment
Anonymous
#1233339

Cox don't love you. Cox don't care.

Review
#942362 Review #942362 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Pricing issue