State: Arizona City: Phoenix Clear all filters (105 of 1463 reviews match)
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Cox Communications review in Phoenix, Arizona: Service?

1.0
Details
The Cox installer was here four hours connecting four TV receivers and a modem. He was on the phone almost that whole time. They have been out twice since. Replaced the modem. Today my wife returned her receiver. This replacement seems to work, but I'm not holding my breath. WHY DID THEY INSTALL USED HARDWARE?
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Review
#1696826 Review #1696826 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Pros
  • Working now
Cons
  • We did much of the work
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution

Cox Communications review in Phoenix, Arizona: Cox is okay

3.0
Details
I lots of problems I thought with my cable box. I called Cox the guy came out said he did some stuff and left. It was still bad. A young man came today on August 31st 2019 I had recently changed some of the things on my service they had a hard time getting my Netflix hooked up. I finally gave up and didn't do it. This guy called somebody and they did something and he did something and they figured out that the whole thing was a mess on my account they straightened it out my TV Works wonderful cheers for Cox. Thank you
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Review
#1640726 Review #1640726 is a subjective opinion of poster.
Service
Cox Communications Tv Service
Pros
  • Strong wifi
Cons
  • Raising rates often
Reason of review
Good customer service

Cox Communications review in Phoenix, Arizona: Contract Scam

1.0
Details
I was told numerous times that I am not able to cancel any of my services because of a 2 yr contract. I checked this out at the Scottsdale location on Frank Lloyd Wright location and noticed not in one area is my initials or signature visual. Mean while I feel like this is a giant SCAM!
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Review
#1634089 Review #1634089 is a subjective opinion of poster.
Service
Cox Communications Deal
Pros
  • There is no good competition
  • There is no competition
Cons
  • Fraudulent billing schemes
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Price reduction
Tags
  • Cox Overcharge
1.3
Details
I am writing this letter to the Cox Communication Corporate Office because I have tried to resolve this situation through six phone calls and a visit to the Cox Store in Tempe, Arizona. My husband, Benson Manlove, and I had Cox services for many years and all seem to...
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Review
#1548275 Review #1548275 is a subjective opinion of poster.
Product
Cox Communications Account
Reason of review
Poor customer service
Preferred solution
Figure this out and make it right!
1.2
Details
Cox's new Contour box maybe new, but it certainly doesn't offer anything in the way of improved. We have had nothing but trouble in the 2 (long) months we have had this system; picture constantly freezing, tiling on many channels, sometimes no sound. We can't turn off...
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Review
#1547615 Review #1547615 is a subjective opinion of poster.
Service
Cox Communications Contour Tv Package
Reason of review
Bad quality
Loss
$1800
Preferred solution
Price reduction

Cox Communications review in Phoenix, Arizona: Slow internet

I've been with them for 30 years. And like all ISP services they keep getting more customers. In turn, eating up their bandwidth. This causes Slow Internet. Then they sell us a speed upgrade, so we can cover their expense to update their hardware, Great isn't it , we pay for their research and development! And the price goes higher and higher and higher.......
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Review
#1476757 Review #1476757 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Bad quality

Cox Communications review in Phoenix, Arizona: Suddenly lost the sports channels

1.0
Details
I spent over 2 hours,mostly on repeated"holds",talking to service reps who mumbled nonsense and never helped me.Twice I called back after my phone connection dropped.I didn"t call back a fourth time because I believe it was time to go on break and they simply hung up.
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Review
#1457139 Review #1457139 is a subjective opinion of poster.
Service
Cox Communications Tv Package
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Tech Service
1.3
Details
This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a...
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1 comment
Anonymous
#1614693

Also contact your congress critters to urge that cable and internet be regulated as utilities. Also complain to your local franchise authority.

Enough complaints can actually get the cable company FIRED!! I know because we did it to AT&T when the took over cable services in Jacksonville, FL.

Review
#1423252 Review #1423252 is a subjective opinion of poster.
Service
Cox Communications Customer Care
Reason of review
Problems with payment
5.0
Details
I just like to take the time out of my day to write this letter because I received outstanding service and knowledge of products from by Universo home tech by the name of LEIF YORGASON this guy was great and very knowledgeable about products offered through Cox I had...
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Review
#1392989 Review #1392989 is a subjective opinion of poster.
Service
Cox Communications Technical Support
Reason of review
Good customer service

Contact Cox Communications Customer Service

Website:
Mailing Address:
6205-B Peachtree Dunwoody Road NE
Atlanta, Georgia 30328
United States
Phone:
(877) 404-2568
All Cox Communications Contacts

Cox Communications Products and Services Reviews

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Cox Communications review in Phoenix, Arizona: Poor customer service

We lost land line phone and internet service on Friday the 21st and the earliest a tech can come to our home is Sunday the 23rd after 5 pm. Have been without service during a time when we are trying to handle business transactions in other states. This is by far the worst service I’ve had in regards to anything I’ve been associated with. Would never recommend cox to friends or family.
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Review
#1363828 Review #1363828 is a subjective opinion of poster.
Service
Cox Communications Internet Service
Reason of review
Poor customer service